54 Comments

Summary:

Last week, Cablevision (NYSE: CVC) finally admitted defeat for the once highly ambitious Voom HD service, announcing that it would close the…

Last week, Cablevision (NYSE: CVC) finally admitted defeat for the once highly ambitious Voom HD service, announcing that it would close the domestic service early next year rather than continue with its own cable systems as the only distributor. Today, the company estimated in an SEC filing that shutting Voom down in the U.S. would result in a Q4 charge of between $45 million and $65 million as it writes down programming, equipment and other assets. Of that, some $25-to $27 million in cash will go to cover programming fees. Cablevision and its Rainbow Media Holdings subsidiary, which includes Voom, blame Dish Network’s decision to drop the service for its demise; Cablevision sued the company for $1 billion for breaching a distribution agreement earlier this year that dated back to when it was EchoStar (NSDQ: SATS).

  1. Howard F. Schneider, MD Thursday, January 22, 2009

    Much of what cablevision televises is terrible. I love hockey and trading stocks.

    I watch CNBC and CenterIce. I also love music and art. Voom HD has the art

    channel(Artland) and the music channnel(RaveHD). I think cablevision' s de-

    cision to pull the Voom HD service is a major blow to anyone with an edu-

    cation beyond the 8th grade. I think they should be expanding the Voom HD

    service. I know it's about the money. But how much money is enough?

    The Dolan's own the New York Knicks.They also singlehandedly blocked

    the Westside stadium. Power and wealth doesn't make you right and they

    are wrong on this one.

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  2. we need to let cable vision know what we want and are willing to pay for!!!!!!!!!!
    email the hell out of them!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  3. upset. I loved the Kungfu channel a lot. I am upset with cablevision. They should lower our rates since we have less channels now even if it was free.

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  4. Im very dissapointed with cablevision because they promiss more channels in high definition free and the voom channels were great specially the kunfu channel , the Mosnter channel etc. and now I have 15 high def channels less .
    I hope that cablevision gives us more high def channels free or else lower your prices . THANKS

    PS: THE VOOM CHANNEL WAS GREAT AND IT HAD TRUE HIGH DEF 1080i

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  5. I totally agree with Howard regarding the 8th grade education. Voom was the jewel in the cablevision system. That's what set it apart from Time Warner, Comcast, the Satellite systems, as well as Fios. Like most of us HD TV's & surround sound systems represent significant investments in equipment. I did not do that so that I can watch the American Idol. The specialty of being able to flip on a foreign film, a concert, auto action, exotic travel destination, or even a really bad 50's horror film (which were lots of fun to watch), all commercial free represented in my mind what "Pay TV" is all about. Unique content, with limited repeated distribution so that you could catch up on something that you missed. Instead we are forced to accept B or C rated programming Swill, loaded with commercials, which is broadcast in 4:3 up converted std def and have it passed as HD.

    Question to All: Would you be willing to pay extra for Voom channels and possible expansion? If so, how much more it is worth to you. I am curious to see the results & comments.

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  6. Kristie Jackson Saturday, January 24, 2009

    I am pissed. I turned to my favorite monsters HD channel when I got home from work only to be slapped in the face with elevator music and a horrifying message that it is no longer available. I called them and waited on hold for a half hour before speaking to a very rude cablevision employee. We need to call them and email them relentlessly. We need those voom channels back.

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  7. Yes!!!! WTF happened to my favorite channels? I feel robbed! I can't let this go down without a fight.

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  8. What a shame. Rush HD was my favorite. I didn't watch too many other Voom channels, but i'm sure they were good.

    On Voom's web site, it says nothing about it. My guess (hope) is that Verizon will pick them up. I like Cablevision's not paying extra for HD, but when there's nothing on that I want to watch, I can't justify it as a "savings".

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  9. BRING BACK VOOM HD NOW THIS REALLY SUCKS

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  10. Cable is losing a long time triple pay package customer. I thoroughly enjoyed the informative, educational and original content that Voom offered. We, the customers should have been notified about it and asked if we would have liked to keep Voom and expand on its network. To replace with lower grade commercial TV, is an insult to my intelligence. I feel every customer should call and e-mail Cable to voice our needs, not the Dolan brother’s needs. They are not in tuned with their customer base, which is as varied and interesting as was the content of Voom. We should not let this move on by us without giving Cable a concern that they will be losing all of their customers. Unfortunately it has to be done in a manner that has money attached to our fight. It’s the only language the Dolans understand. Let’s collectively get moving forward to get Voom back on the air. If anyone is interested to do something about this, contact me, zurias@optimum.net

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  11. I have the exact same experience as Kristie Jackson when I called cablevision today–waited on hold for a half hour before speaking to a very rude employee! I'm so PISSED now. I watched Voom channels everyday and cablevision dropped them and has no intention to offer real replacements or reduce of price…. Talking about bad faith this is how Cablevision treats his customers!Mike Z, I'm willing to pay extra to get Voom back but I think I'm leaving cablevision now.

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  12. First MOJO now this! Cablevision sucks! We get recycled movie channels rather than VOOM.

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  13. The only reason Cablevision was the only distributor for Voom was that they failed to merchandise it properly. Taking a charge of $45-65 million is real evidence of poor management. Many friends who have Comcast or Time Warner were envious when they saw the programming on Voom. I used to say “Cablevision Rules”. Not anymore. My triple-play monthly bill is over $250. I never complained. But the lack of respect Cablevision shows its customers by not directly communicating with them or soliciting feedback is as insulting as the "replacement programming." As Mike Z said, "Voom was the jewel in the cablevision system". I never considered Fios, Dish or any other service. I will take a serious look now.

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  14. I am also really PO'd that they just pulled these wonderful original channels without any input from the subscribers who pay for this service. This is outrageous!

    I suggest we all email them and downgrade our services to Family Cable. If we all write them and do this together as a protest, they will get the message and maybe bring back our VOOM.

    You can also join the Cablevision Advisory Panel, which I wish I had joined earlier. Now I have joined and will write my protest email to:

    support@cablevisionpanel.com

    Let's get together, maybe somebody who can do websites should start a protest blog????

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  15. Seriously, no VOOM is a horrible horrible horrible reality….At least the the MTA holds town hall meetings before they raise rates, downgrade service and F their customers….The difference is that I have to take the train, I don't have to stay with cablevision….goodbye

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  16. I wholeheartedly agree that the VOOM stations were the only stations worth watching other than sports and cable news.

    Does anyone know the best avenue to lodge our protest to Cablevision, which recently raised rates and now cut back service?

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  17. I am so sorry that the Voom channels have been shut down. I hope they will replace them with new HD programming or reduce prices.

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  18. I'm gonna miss Later with Jools Holland (Rave HD). Its a shame that we dole all this money to the like of the Dolans no pun intended and have to be subjected to what they offer. I'd easily replace two or three of my HBO's, Max or SHO for Kung Fu HD, Monster HD or Rave HD.

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  19. Robert L. Turner Monday, January 26, 2009

    i think Dr. Schneider's comment that the demise of Voom is a major blow to anyone with an education beyond the 8th grade is right on the mark. My wife is an art teacher, and we used to watch and record Artland, Concrete Canvas, and Forger's masterclass for both personal use, and as an educational tool. My daughter and I were huge fans of Equator HD, and often watched Rush HD, and others. The garbage offered on regular network TV (PBS excepted), MTV, and most others doesn't justify watching. Voom offered a breath of fresh air, intelligence, and beauty. Call, write, or e-mail Cablevision to reverse this bad decision. I would pay extra for this service, and if it was marketed properly, so would viewers on many other cable systems. (I happen to be a Cablevision subscriber).

    BRING BACK VOOM!

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  20. bring back voom

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  21. Valdrin B,Gamer Wednesday, January 28, 2009

    I am upset that the Gamplay HD channel is not there. VOOM where the only channels I watched besides sports,news,etc. I loved the show Nikki The Knife. Bring it back! Bring it back!

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  22. I'm finally investigating switching from Cablevision to Verizon FIOS or DirectTV now, thanks to this typical idiotic move caused by the antics of the Junior Jim Dolan. The father, Charles Dolan, knew what he was doing when he single handedly created the entire cable industry and HBO, and of late he alone supported continuing VOOM, with channels that educated customers, with real money watch, but the son, who now runs Cablevision, is a jerk of the first order – but he won this battle and so VOOM is gone, along with the History Channel in HD and other worthwhile Cablevision offerings. James Dolan is a stupid bully who messes up deal after deal (just ask NY Sports fans how awful this dolt is) and his attitude is always 'the public be damned.' I've finally had enough of Jimmy Dolan and his poorly run company. I can understand and almos forgive Charles for giving control of the company to his son, but putting family ahead of the business is going to hurt them big time. The son doesn't deserve the respect his father shows him. It's time for Jim to go.

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  23. Eric C. Dummett Thursday, January 29, 2009

    I justed called Cablevision to downgrade my TV service, and I told the customer service agent the specific reason for this was the elimination of the Voom HD programming. Interesting, but the CSA was unaware that Cablevision owns Rainbow Media, the parent corp of Voom HD.

    "Replacing" the Voom HD channels with pseudo HD versions of channels from HBO, SHO, and Encore does not represent equal value. Now that iOTV has been "dumbed down", I am certainly watching less TV. Maybe that's a good thing. But I will be checking periodically to see if Voom HD is picked up by another provider. And a letter to Cablevision management is next.

    What a bone headed move !

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  24. Just canceled Fing cablevision … all three services…. Start a petition to bring back VOOM HD

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  25. As someone else so eloquently put it, Voom was "the jewel of the cable TV network", what a crying shame!. Say Hi to the "Idol" generation – no thought required!

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  26. I agree – VOOM was the jewel in Cablevision's HD service – by far the best picture quality – I will sorely miss Gallery HD, Equator, the Movies – an extreme disappointment – bring it back!!

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  27. I just called cablevision and was furious with them about what ive been reading in the comments above about Voom network and Im seriously thinking about going sat. or verizon for my internet connection and cancelling Cable all together. It is truly the only way to get there attention. Hit them in the pocket and they will listen.
    The Cable rep. has told me that complaints have been streaming in at 100 per day with angry customers.

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  28. Cablevision really blew it on this one. I am reminded of Microsoft's tactics: Buy the competition, don't support it, and let it die on the vine. VOOM was the best offering on Cablevision's HD offering. This move by Cablevision is a shame! I, for one, will look for alternative suppliers: ATT, satellite, or something else. Meanwhile I will reduce my service agreement with Cablevision to the basics. Cablevision is predatory and in the long run will lose customers in the long run.

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  29. Write them…We did after calling and talking to a not very helpful rep. We actaully received a call back to our letter. Not that we got more then Dish network blame story. Remember that statistically 1 out of 6000 people will do something like call or write. That means for every letter/call thats sent count for 6000 others. Flood them with letters/calls.

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  30. I called Cust Ser to ask if my bill was being lowered since I was rec'g 15 fewer channels and got the run around..when I asked to speak to a manager the CSR told me the mngr would say the same thing and refused to transfer me. Everyone I knew loved the Voom channels and now that they are gone my family is shopping for tv/net/phone service. The way I see it, just look at the Knicks and see how poorly they are run from the top down and you get an idea why they could make such a bone-headed decision.

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  31. Oh yeah, they tell you the discontinued Voom HD channels are being replaced with similar channels…that is a LIE…not only are the repalcement channels not similar at all..if you do not already subscribe to the premium channels (HBO, SHO,etc) you will not get the replacements! It is truly unfortunate when corporations give knowingly incorrect information. Maybe if those no character Dolan's had studied the martial arts they would know the importance of honesty and fairness.

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  32. i am so upset with all of this and am glad i at least not alone in flooding them with angry emails and calls. i am looking for alternative television service but there just isn't anything equal to those VOOM channels. there is no live concert hd channel like RAVE – there is nothing like EQUATOR – there is nothing out there like any of these channels and it is just a crime that they were not able to manage things and keep it together. how pathetic.

    i wish i could take more action other than taking my business to a satellite service.

    darn monopolies…*waits for fios*

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  33. Vincent Prestianni Friday, February 13, 2009

    Simple:

    I want my VOOM back!! Especially Gallery TV

    VP

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  34. I brought my first HD TV just so I could enjoy the KUNG FU channel in HD. The loss of the Voom network makes me wonder if I should stay with Cablevision.

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  35. I agree that Cablevision should not have removed VOOM channels without feedback from their customers. I loved the VOOM HD channels and I am very angry that it was removed. The fact that we are paying for duplicate or recycled channels rather than VOOM has me looking at other alternatives. Cablevision -BRING BACK VOOM!!!

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  36. The Voom channels were the only channels I watched in the past two years. My favorites were Ultra, Equator, and Gallery. It's not good enough for them to replace those amazing channels with more movie channels! They're not even free! I dont want to watch more movies or sports. I want to watch beauiful, interesting, unique, and educational programs. BRING BACK VOOM!!!!!!!!!!!!!!!!

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  37. Penny Lee Moser Friday, February 20, 2009

    I am heartbroken and want VOOM back at once. It could have been self-financing. Has Cablevision no pride? My Comcast system in Washington, DC, was so superior in so many ways. How can they not pull this off with the sophisticated demographics they are working with? Shame on bad management. Am shopping for other service if VOOM is gone.

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  38. The VOOM HD family of programming were a hopeful sign that in the age of short-sighted business decisions geared towards maximizing advertising dollars, there could be a safe haven to allow heart and soul to compete with never ending news drama and overly produced shock-shows catered to feed their bottom line and starve our creativity and intelligence. Below is the link to the Optimum Suggestion Box where we can voice our opinion. Please pass it on. We'll see if they actually listen or if we need to make our own business decision and look to alternative content providers who will be more responsive and service oriented to their customers. I look out my window and I can see the FIOS installation in my neighborhood progressing very nicely…

    http://www.optimum.com/support/suggestion_box.jsp

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  39. Tom Golonkiewicz Monday, March 2, 2009

    Removing VOOM programming from Cablevision was a major blow to the more sophisticated part of Cablevision audience. Who needs Weather or Food channels in HD? Bring back RAVE!!!! Make it premium if you have to. We will pay for it. We all know that it is entirely about how much money you can make. If you have to have the Food Channel in HD make Don't Eat So Much Because You Will Die Sooner Channel in HD. Public will profit much more from that. What a shame!!!!

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  40. i am very upset that Gallery HD was removed. Bad decision. That channel catered to people who enjoy culture, art and music. there was nothing else like it. Bad enough… cablevision sees sports and ads as the only culture we have —- We want back our culture, with ART and MUSIC and INTELLIGENCE !

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  41. jennifer simotas Thursday, March 5, 2009

    Have you noticed how rude Cablevision’s customer's service representatives are when you call to ask questions? Not only have they cut back on channels and services offered but in return have increased the cost for the remaining service.
    Additionally, Cablevision has indicated that they do not care if their loyal customers are experiencing monetary problems and have refused to help these people make arrangements to pay their bills. Apparently if a customer is experiencing economic hardship and is trying to avoid loosing their homes, cablevision does not care.
    There are several families in my town who have expressed their disgust with cablevision's rising cost for less services and their inability to help their loyal customers in this economic crisis. Can you believe that their customer service representatives have actually told some of their customers to disconnect their services if they are unable to pay the entire bill. What a shame!!!! It is in this time that you fully appreciate the companies that work with you and help you during a financial crisis.

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  42. So Cablevision, how are the channels coming along that are replacing the Voom channels. Only been waiting 3+ months now. Total bs!

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  43. Gallery HD was the best. Sweet looking art , ultra hi-def,
    The other Voom channels rocked also.
    Everything else is boring.

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  44. I just couldn't believe that there no longer was channel 714 a Voom HD network.
    The buzz was in the art world that there was a channel totally devoted to art and artists of all media. Just so terrific! Tours of Museums, Histories of Paintings,
    Art forgeries, Nothing on TV could compare.
    My artist friends and I have lost a great companion in art and I do which somehow it could be reinstated.

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  45. because of my obsession with Ultra HD and other Voom Network channels I decided to CUT OFF Cablevision entirely and switched to another service provider! Cablevision needs to get their priorities together and offer channels that people like and pay their money for!!!!!!!!!!!!!!!!!!!!!

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  46. This is horrible!! I loved the Fashion channel! Bring it back!!

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  47. bring back fashion channels please

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  48. The fact that Cablevision has discontinued many of my favorite channels just because and has not lowered my monthly bill has got me terrible upset. Other options are being explored – This is certainly unfair to the consumer especially in this economic climate.

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  49. QueenofRandomCrap Friday, June 12, 2009

    I am so sad that cablevision got rid of the VOOM channels, those were the best! I enjoyed Gallery TV it was so informative. There was a program that I was going to watch, but before I could see it the network went down….bummer. The program was about the works of a female photographer that expressed real life situations through her photographs.She used actors, and actress to protray people in real life events. Does anyone recall the name of that program, or the name of the woman that was featured in the program? I have been searching high and low, but to no avail. I really wanted to see the program. Anyhow, we must show cablevision who's boss, and without our money they are nothing.

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  50. I LOVED ULTRA HD/FASHION CHANNEL..ALSO LOVED RESERVATIONS REQUIRED ..BRING BACK VOOM

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  51. 11 months later, and we still miss VOOM!

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  52. i miss gallery tv SOOO much! does anyone know if they are bringing back voom?

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  53. Almost a year later and I am still missing Voom. Cable has now also pulled HGTV & Food Network. The way the Dolan brothers are destroying their business, there wil not be many customers left if they keep pulling channels. What goes around, comes around.

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  54. Cablevision it appears imagines itself to be a public service provider the suggestion to its paying customers to become media activist in support of their negotiation with NewsCorp is ludicrous, to add insult to injury we are bombasted daily with their annoying propaganda ad infinitum where is the entertainment value that we are billed and obligated to pay for? I say consumer class action suit. hello Ralph Nader

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