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Summary:

Updated with Limelight response:  A source of mine just alerted me that Limelight Networks is suffering some kind of outage in Asia and Europe. Their U.S. network is working just fine, and perhaps that’s why I have not heard anything. It is hard to tell from […]

Updated with Limelight response:  A source of mine just alerted me that Limelight Networks is suffering some kind of outage in Asia and Europe. Their U.S. network is working just fine, and perhaps that’s why I have not heard anything. It is hard to tell from here in San Francisco, and for now consider this unverified report. I have reached out to the company and waiting to hear back from them as well. Their head of PR just got in touch with me and said that the company did have a network degradation in parts of Asia that led to really slow response times, but the service was restored to normal by 1 A.M. Mountain Time. The service wasn’t impacted in Europe and North America, but rather impacted a few web sites in Asia that were using “using one of our storage centers.”

“We are looking into the cause and waiting for details,” he said, pointing out that the outage took place for a shade over two hours. In a follow-up update, the rep said that the “degradation in service” took place during a five-hour “maintenance window” by NTT, and that “three of our customers in Asia reported service performance degradation during that time.” If you are one of the sites (or service) that was impacted by this outage, get in touch or leave a comment. I will update the story as soon as I get more details. Further update: Readers are saying that Limelight is still down — please see the comments section. If this outage is happening it is not good testimony for Limelight, which recently touted that its global content delivery capacity had exceeded two terabits per second (Tbps). Or as the company colorfully put it, enough capacity to deliver broadcast-quality content to over 2 million simultaneous Internet users.

Image: Limelight Networks Map, courtesy of the company

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  1. I am also hearing that customers not on Limelight also experienced some problems last night in the APAC region for a short period of time. It’s starting to sound like a peering connection or some other third party network was the root of the problem.

  2. It is not true. Limelight is still down in Asia, they are lying about them being UP, indian companies are all down.

  3. Here is limelight site in India, still down. Their own site even times out, what is PR doing LYING thru their teeth.

  4. Limelight is down for sure. The Tech support guys have no clue what is going on, and PR guy is lying. They are down since 9AM india time and it is now 9pm, what a bunch of loosers.

  5. I heard Limelight had a problem in Shanghai starting last month that still hasn’t been fixed. users were being routed to U.S. servers and the problem could not be immediately fixed since they depend on ISP routing protocols in some cases.

  6. My Company (CDNetworks) did not have issues that we have seen for our customers in APAC. This is why we have seen an increase in requests from customers that need CDN services for that region… Food for thought – sometimes cost is not the only driver for decisions..

  7. We’re using LimeLight and it’s an awful mess, I hate dealing with their support and we’re looking at better options in Asia, so far BitGravity is looking fantastic.

  8. I’ve heard of BitGravity, they partnered with Tata Com didn’t they? I did some googling and all I see is good comments about them. Oh, they do Vimeo? Very nice…..

  9. We’re using LimeLight and it’s an awful mess, I hate dealing with their support and we’re looking at better options in Asia, so far BitGravity is looking fantastic.

  10. I was wondering why I was having problems. Aren’t CDN’s supposed to be a bit more resilliant? Good thing there are more reliable groups. Tata seems to have a good CDN now….

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