DNS Problems Hit Yahoo

Om Malik | Wednesday, December 3, 2008 | 12:52 PM PT | 72 comments

Updated: Yahoo, one of the largest web sites on the planet, is being plagued by series of problems related to Domain Name System (DNS). A test using Gomez’s testing service shows error messages in certain cities such as Chicago. Others are experiencing slower access to Yahoo web sites, including the home page. There is already some chatter about this on Twitter, where people are pointing to problems with Yahoo Finance pages. If you have experienced these problems do let me know in the comments. I am going to try and talk to Yahoo and get to the bottom of it as quickly as I can.

Update: In response to my inquiry, Yahoo sent over an official statement via email, which reads:

“Yahoo! experienced a disruption in service earlier today that affected users in some geographic areas. We’ve addressed the issue and full service is now available. We apologize for any inconvenience.”

4 trackbacks so far

December 3rd, 2008
5:48 PM PT
December 3rd, 2008
6:56 PM PT

[...] [ via  GigaOM ] corq @ December 3rd, 2008 - - tags: dns [...]

December 3rd, 2008
8:55 PM PT

[...] DNS Problems Hit Yahoo Yahoo, one of the largest web sites on the planet, is being plagued by series of problems related to Domain Name System (DNS). A test using Gomezs testing service shows error messages in certain cities such as Chicago. Others are experiencing slower access to Yahoo web sites, including the home page _____________ Source: GigaOM [...]

December 4th, 2008
5:29 PM PT

[...] get it to work. So now after almost 2 weeks thinking it was us, this shows up………………… DNS Problems Hit Yahoo - GigaOM [...]

68 comments so far

December 3rd, 2008
12:59 PM PT
Pierre said:

Om, the following graph: (link) will show you the twittersphere’s reaction and also when it started to occur…

December 3rd, 2008
1:04 PM PT

I experienced the problem in Montreal about 25 minutes ago.

December 3rd, 2008
1:12 PM PT

I had difficulties over at Flickr accessing the up.flickr.com subdomain in the last hour, but all is well there now. Also had problem with some flickr.com assets not being pulled in from their respective homes into my page, maybe related to the same issues.

December 3rd, 2008
1:25 PM PT
herman manfred said:

Yup - northern virginia to Yahoo’s finance pages - URL not found.

Recovered now, BTW.

December 3rd, 2008
1:38 PM PT

Om, I posted to Twitter about 2 hours ago that (link) was down

(link)

I am surfing from Toronto right now.

The Greek

December 3rd, 2008
2:28 PM PT
charlie said:

Northern NJ my.yahoo was down or terribly slow till 5 minutes ago.

December 3rd, 2008
3:11 PM PT
Erik said:

All of our nagios check_dns checks at about 14:45 EST in Boston. They use yahoo.com as a default check. That go changed today :)

December 4th, 2008
1:19 AM PT
andy said:

My websites using yahoo api can’t access them.
(link)

December 4th, 2008
2:01 AM PT
coxy said:

I’ve been having issues with Upcoming all this week - it’s really slow to connect. When it does, it works fine, but the initial loading time is terrible.

December 4th, 2008
5:03 AM PT
Herself... said:

Hey.. cannot get any yahoo email account page of mine to load properly… Why??? Satellite problems.. ???

Help I need my email….!!!!!

December 4th, 2008
7:11 AM PT
Pete Meyers said:

The Y! homepage wasn’t accessible here in NYC for about 10 minutes Wed afternoon. I blame Carl Icahn.

December 4th, 2008
8:57 AM PT
pam kiani said:

I accessed my classic version yahoo.co.uk at about 4 am (uk time) on the 4th December. At 2.30 pm I get an error message because it times out before accessing my email account. It is 50/50 as to it accessing other areas due to slowness.

December 4th, 2008
10:08 AM PT
Katie Briggs said:

I too am having problems, I really need it sorting as soon as possible…does anyone know if it will be resolved soon, I can’t view or read emails!

December 4th, 2008
10:12 AM PT
herself .. again... said:

I phoned Yahoo in the US….and they are not saying anything.. they told me to get rid of temporary internet files..

My page wont load correctly.. on any of my email accounts.. WHAT IS GOING ON> > CAN SOMEONE PLSE TELL US>>>

Tks.

December 4th, 2008
10:25 AM PT
herself .. yet again said:

Contrary to the comment from Yahoo above.. the situation has not been resolved..

We are as you can see .. all of us, still having problems with our email.. and hey.. there’s no to contact.

We’ve addressed the issue and full service is now available. We apologize for any inconvenience.”

THIS HAS NOT HAPPENED> HERE IN THE UK>>>
CAN SOMEONE PLEASE LET YAHOO KNOW!!!!!

THANK YOU

December 4th, 2008
12:02 PM PT
David said:

I had problems getting into yahoo.com yesterday, but the problem eventually cleared up.

Today, 12/4, I was able to get in for about 10 minutes early this morning, but have not been able to access yahho.com all day. THIS IS DRIVING ME NUTS NOT HAVING ACCESS TO MY EMAIL!!!!!!!!!!

December 4th, 2008
12:42 PM PT
Dom said:

Was able to access Y this morning but since about 2:30pm have not been able to access any Y site. I am located in Guyana South America

December 4th, 2008
4:09 PM PT
Jim Price said:

Yahoo mail too slow to be useful here in the UK. For those who are desperate, the mobile site seems to be working OK at (link)

December 5th, 2008
1:46 AM PT
james whitaker said:

Hi, My Yahoo email was kicking me out and now, as of today, I can not gain access to my mail at all. I am based in Brighton UK.

December 5th, 2008
4:49 AM PT
CLAIRE SEWELL said:

Hi, are other people in the U.k having trouble opening any YAHOO pages, I am and can’t get into any YAHOO sites to get any explanation, I have used friends computers without a problem, seems very strange that I can’t access it from my mac?? Need my emails, Not sure if this is temporary. Any advice??

December 5th, 2008
5:27 AM PT
Paula said:

IS Yahoo still down today?????????
I still cant get into yahoo,…….I cant believe that we rely so much on emails…….grrrrrrr
I hope they aort it soon.

December 5th, 2008
7:11 AM PT
david macdonald said:

Yahoo Mail hopeless all day here in UK as far as i can see …no connection - tried in both london early this morning and southampton later. will try the mobile lnk..thanks to jim price for that tip above

December 5th, 2008
10:04 AM PT
Kay said:

Yahoo down all day here in Cornwall uk. Tried always to get into the system, Made me clean up my computer thinking I had too much on it and now having found this site I realise it is not me. Hurry up Yahoo and do the decent thing, get going again or at least put a statement out to the fact your having problems.

December 5th, 2008
10:09 AM PT
Jennifer said:

I live in Alabama (USA) and have not been able to access Yahoo at all in the past 2 days. Is yahoo shutting down or something? I rely heavily on my email for business reasons and really don’t appreciate the inconvenience. I really hope they can fix this, otherwise I am going to have to get a new email somewhere elase and stop using yahoo.

December 5th, 2008
12:18 PM PT
Mick said:

Got it….I’ve been unable to get my Yahoo emails all day in Hampshire UK.
I have just connected using a VPN (in my case Open VPN which is free to download and use) and finally have access to Yahoo and my emails.
Its like getting a limb back!!

December 5th, 2008
1:49 PM PT
sarah said:

This is so annoying, when will it be back up?

December 5th, 2008
2:44 PM PT
Tony said:

Im in NORWICH UK and problems with yahoo mail started yesterday for me not being able to download attachments. Now i can’t get on any yahoo pages, exept earlier briefly when i got on to the yahoo news site, but thjere was no mention of them having any problems on there. oh and i also tried downloading mozilla firefox web broser and still could not connect to yahoo through there, so it’s not a problem with internet explorer

December 5th, 2008
3:37 PM PT
Twatter said:

Who gives a toss about twatter messgaez?

December 5th, 2008
5:01 PM PT
Angela said:

Yahoo’s down for me today for the last couple hours. Good time. San Diego, CA, USA

December 5th, 2008
5:57 PM PT
Tracy said:

I still can not access my yahoo mail. Service is still not available here in Raleigh, NC

December 5th, 2008
6:39 PM PT

Yahoo is still down for about an hour, its 6:40PM 12/05/08 this makes me wanna say “yah poooooooooo!!!!”

December 5th, 2008
6:50 PM PT
Roland Esteva said:

Yahoo down all day here in Raleigh for me too.

December 5th, 2008
6:53 PM PT
Monica said:

Yahoo majil STILL down in Austin, TX. It’s been about 4 hrs or so since I’ve noticed the error message after login. NOT GOOD…

December 6th, 2008
2:37 AM PT
ALAN SYMMONDS said:

I HAVE NOT BEEN ABLE TO ACCESS YAHOO OR YAHOO MAIL FOR THE LAST 3 DAYS. I LIVE IN ALNWICK NORTHUMBERLAND UK.HARRY POTTER WAS FILMED IN THE CASTLE HERE WE NEED HIM BACK OBVIOUSLY!

December 6th, 2008
3:19 AM PT
ygwas said:

I’m in North Wales (UK) and haven’t been able to reach any Yahoo pages since yesterday (Friday). As others have mentioned, wasted hours fiddling about with my browser, router, firewall etc. settings. Very annoying of Yahoo not to mention a problem!!

December 6th, 2008
5:36 AM PT
maggie said:

I have been unable to access any yahoo pages since first thing this morning. It was working fine last night but today nothing. All i get is internet explorer cannot display the webpage. Help

December 6th, 2008
7:05 AM PT
Ditsy said:

Not just me then!

Last couple of days I cannot access any Yahoo pages at all. (Not just my email, but anything yahoo…)

I’m in the Westcountry, England.

I get “The browser could not find the host server for the provided address.” when I try.

December 6th, 2008
2:32 PM PT
Brian said:

Hi!

We have been unable to connect to Yahoo for the last 24 hours, but connected at about 9.30PM 5th Dec. Internet connection was fine and was able to connect to google etc with no problem. No explanation from Yahoo.

Regards,
Brian.

December 7th, 2008
9:19 AM PT
Frances Corsiglia said:

Cannot get yahoo homepage and many other links. Is this going to get fixed?

December 7th, 2008
3:00 PM PT
Tony said:

Back on for now in Norwich but don’t know for how long as yahoo didn’t mention a problem, only a problem with american servers last week which they said they fixed and all services were back to normal! lol.

December 8th, 2008
6:52 AM PT
Bonnie said:

I’m still having problems with my yahoo email and opening yahoo’s homepage. I had to open a gmail account the last time that yahoo had problems.

December 8th, 2008
10:38 PM PT
adlen said:

I have not been able to get yahoo at all for over a week. Some comments say theirs is fixed. I cannot find a contact. Can anyone give me a phone number to call yahoo? Thank you

December 9th, 2008
7:07 AM PT
MmZ said:

I am in South Carolina. It’s been a week or so and I’m having a hard time loading Yahoo.com. After several annoying attemps, I sometimes get through long enough to read get some of my emails. I found out that it sometimes loads fine if I have another tab open. Not anymore. I assumed it was my laptop so I upgraded IE 7.0 to 8.0, got Firefox, same results. Thank God I found this site as I was about to format my hard drive. What is going on? HELP HELP HELP.

December 9th, 2008
8:53 AM PT
Lennart said:

Problems with yahoo mail over a week, no solution so far. Stockholm

December 9th, 2008
8:58 AM PT
MikeM said:

in the NJ / Metro NYC area, and today, Yahoo Mail is VERY hit and miss. Sometimes clearing my DNS’s cache works for a bit. My guess is they are moving services around, but neglecting the TTL settings for the “A” records on their DNS servers.

December 9th, 2008
9:01 AM PT

Finally Yahoo is working smoothly, I’m here in Los Angeles, CA., both yahoo mail and yahoo messenger are OK, but this is a good time to make the switch to google since yahoo has been crashing, rejected by Microsoft’s partnership plan, and its stock price nearly cut down to a fraction, things are not looking good for yahoo

Though I have found yahoo mail works better with IE, rather than FireFox

*THUMBS DOWN*

December 10th, 2008
5:12 AM PT
steff said:

I am in Eugene Oregon and am still unable to open my e-mail from my home computer and I do use Internet explorer! Arrggh!

December 10th, 2008
5:53 AM PT
Dan said:

Yahoo STILL not working - Atlanta,GA !!!!!!!!!!!!!!!!!!!!!!!

December 11th, 2008
6:59 AM PT
Carl said:

We have been unable to get Yahoo to open properly in e-mail, financial or any other page we link. — Sunset Beach, NC

December 11th, 2008
12:52 PM PT
MikeM said:

Managed to move back to Yahoo Mail Classic, which seems to let me view, compose, and respond to messages….

December 12th, 2008
5:46 AM PT
ADRIANNE said:

I CAN NOT GET THE YAHOO HOMEPAGE TO LOAD OR GET TO MY EMAIL????
NEW YORK

December 12th, 2008
8:12 AM PT
Chip said:

No Yahoo page will load today, Dec 12, in my location (northeastern US). Yahoo access has been sporadic and unpredictable for over a week now. I am wondering if Yahoo has been under attack. At my next opportunity, I *must* export the listings in my Yahoo address book. This problem looks like it will be chronic.

December 12th, 2008
8:21 AM PT
me said:

Here in NY state, I have had problems with yahoo not loading for 3 weeks now. It’s Friday Dec 12 at 11:21 am EST now and it’s still not working.

December 14th, 2008
11:33 AM PT
beth said:

i haven’t been able to log into yahoo for the past two days - anyone know anything about it?

December 14th, 2008
7:10 PM PT
Jerry said:

I’ve been having sporadic problems with Yahoo on all levels. Seems like every morning now for the past few weeks, I can’t get to my home page, email or anything else Yahoo. I also use Yahoo to host my website that I have not been able to update since 12/11/08.
I can’t be playing internet tag with Yahoo all day to update my site. If they’re not up and running when I need to work I should get a refund. If this continues I will be forced to find another server.

December 17th, 2008
3:03 AM PT
Kelly said:

Unable to access email here in Fredericksburg, Virginia. Can access other parts of yahoo, such as my calendar, but can’t get my mail (DNS lookup error).

This is just crazy!

December 17th, 2008
11:29 AM PT

My email has been slow along with outgoing mail errors (San Diego) I have to refresh the page about 4 times in order for a single email to go out. No wonder google is doing far better, they never had any on going problems like this. Bye Bye Yahoo (or I can just stick with my personal email at TheDVDFeedback@PopStar.com email me )

December 17th, 2008
5:01 PM PT
ukusa said:

I am very upset. I have not been able to access my secondary email account that I have a link to inside my main email account for a week now. The button to it just stopped working. I have a lot of clients that use that email addy and now I can’t reply to them. Very sad….

December 18th, 2008
9:41 AM PT
irwan said:

Yahoo! get slow in Indonesia. I am trying in Jakarta. What happened???

December 19th, 2008
12:23 AM PT
joe said:

also same with me in Malaysia.Yahoo slow.email can’t open..

December 28th, 2008
9:56 AM PT
Neil said:

Same problem today, Dec 28th, in Seattle - pointing to Yahoo and Yahoo mail. Yahoo loads with the IP address, but domain name will not resolve. mail.yahoo.com will not load with either.

I switched DNS providers and still had the problem.

December 28th, 2008
10:37 AM PT
Cheri said:

11:30am- Milwaukee WI area; was able to log onto yahoo mail & read msg’s. When trying to reply to email, error msg: “The page cannot be displayed” blah blah blah…and at end of page: “Cannot find server or DNS Error”.

can not even get yahoo home page to load. have tried several times even restarted system. internet explorer still working & can access other e-mails.
This is the 1st time that I have had any problems with Yahoo. Do they know of todays problems?

December 28th, 2008
11:43 AM PT
Mindy said:

2:39pm Yahoo home page not loading, will not open mail, yahoo msg shutting down on its own, pc-pc calls ending on own yo name we have experienced it. Hubby is in Iraq and yahoo msg wont let in log in for hours at at a time, and the home page is not loading there either. Come on Yahoo is there a virus or what????

December 29th, 2008
11:09 AM PT
Sarah said:

FROM MADISON, WI - MyYahoo! homepage not available, all email disappeared, all contacts. Very frustrating. Will not allow me to use any homepage except Yahoo! Even after changing settings using “Tools” in WinXP.

December 30th, 2008
9:29 AM PT
kpmanning said:

My yahoo mail and a generic working Yahoo page opens and welcomes me, but MyYahoo with my choices does not open here in east Central Florida…

January 4th, 2009
10:18 AM PT
m said:

yahoo page opens with explorer but am unable to open mail link or any other options on yahoo. running trend micro scan for second time and is not resolving issue. what’s going on with yahoo? hotmail and gmail are working fine. is it internet explorer that is having the problem? noticed that yahoo has a recommendation in the left corner to use Firefox 3 and is wondering if explorer has banned the yahoo site access or if there has been a known problem with explorer hence why yahoo is suggesting a switch. issues have been very frustrating!

January 4th, 2009
10:20 AM PT
m said:

btw, emailing from Southern California

January 8th, 2009
7:07 AM PT
David Corsiglia said:

It has been weeks since my.yahoo.com stopped working for my home page. I have gone round and round following recommendations which just don’t work. It appears to be a Yahoo problem (not IE, Cox, MS or Antivirus) and they don’t appear to be working on a fix. Unless MS infected Yahoo with a virus to reduce the company’s value for takeover, I cannot explain the sudden and complete failure of the Yahoo pages and links.

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