Comments on: Salesforce.com’s Clouded Dreams http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/ Trusted Insights and Conversations on the Next Wave of Technology Thu, 26 Nov 2009 06:47:41 +0000 http://wordpress.com/ hourly 1 By: tecosystems » Force.com, Amazon, Facebook: Different Tools, Different Jobs http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-913789 tecosystems » Force.com, Amazon, Facebook: Different Tools, Different Jobs Thu, 20 Nov 2008 03:42:24 +0000 http://gigaom.com/?p=27887#comment-913789 <p>[...] Om says that Salesforce.com has jumped on the cloud bandwagon with both feet: do you agree? A: Yes. Last [...]</p> [...] Om says that Salesforce.com has jumped on the cloud bandwagon with both feet: do you agree? A: Yes. Last [...]

]]> By: Dreamforce 2008: Thoughts on Customer Service and Support | Nitin Badjatia http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-911851 Dreamforce 2008: Thoughts on Customer Service and Support | Nitin Badjatia Mon, 10 Nov 2008 19:43:11 +0000 http://gigaom.com/?p=27887#comment-911851 <p>[...] Salesforce.com’s Clouded Dreams [...]</p> [...] Salesforce.com’s Clouded Dreams [...]

]]> By: Ori Matalon http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910585 Ori Matalon Wed, 05 Nov 2008 09:08:43 +0000 http://gigaom.com/?p=27887#comment-910585 <p>@Craig, i agree with your observations. we had the same support experience with another cloud environment (Amazon EC). However, if an enterprise uses a mix of in-house and cloud computing, I think it can have benefits.</p> <p>my comments at http://www.commentino.com/orim</p> @Craig, i agree with your observations. we had the same support experience with another cloud environment (Amazon EC). However, if an enterprise uses a mix of in-house and cloud computing, I think it can have benefits.

my comments at http://www.commentino.com/orim

]]> By: Zoho Knocks King Benioff : tinyComb http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910551 Zoho Knocks King Benioff : tinyComb Wed, 05 Nov 2008 02:56:38 +0000 http://gigaom.com/?p=27887#comment-910551 <p>[...] NEWSFACTOR, eWeek, Digital Daily, Enterprise Anti-matter, GigaOM, Irregular Enterprise, TechFlash, Startup Chatter and Mercury News November 4, 2008 | jason | [...]</p> [...] NEWSFACTOR, eWeek, Digital Daily, Enterprise Anti-matter, GigaOM, Irregular Enterprise, TechFlash, Startup Chatter and Mercury News November 4, 2008 | jason | [...]

]]> By: Alex http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910508 Alex Tue, 04 Nov 2008 22:48:08 +0000 http://gigaom.com/?p=27887#comment-910508 <p>What's the pricing scheme?</p> What’s the pricing scheme?

]]> By: Dell Sees Future in Services - GigaOM http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910505 Dell Sees Future in Services - GigaOM Tue, 04 Nov 2008 22:28:24 +0000 http://gigaom.com/?p=27887#comment-910505 <p>[...] opportunity in its enterprise infrastructure and service business, Senior VP Paul Bell said at the Dreamforce conference today. He noted that Web 2.0, social-networking companies and other firms that are adding users [...]</p> [...] opportunity in its enterprise infrastructure and service business, Senior VP Paul Bell said at the Dreamforce conference today. He noted that Web 2.0, social-networking companies and other firms that are adding users [...]

]]> By: Craig Klein http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910483 Craig Klein Tue, 04 Nov 2008 19:13:31 +0000 http://gigaom.com/?p=27887#comment-910483 <p>2 problems with Marc's Cloudy vision...</p> <p>1 - the value prop of cloud computing is in large part that of outsourcing IT hassles and costs. A business that outsources more and more of their IT still needs someone to make things work RIGHT NOW when it matters. The pricing model for SaaS, Cloud, etc. doesn't provide for that sort of support.</p> <p>2 - Salesforce.com's customer support keeps getting worse and worse.</p> <p>Its a viscous cycle... the more success they have in the cloud, the less they can afford to support their existing customers the way they need to be supported.</p> 2 problems with Marc’s Cloudy vision…

1 – the value prop of cloud computing is in large part that of outsourcing IT hassles and costs. A business that outsources more and more of their IT still needs someone to make things work RIGHT NOW when it matters. The pricing model for SaaS, Cloud, etc. doesn’t provide for that sort of support.

2 – Salesforce.com’s customer support keeps getting worse and worse.

Its a viscous cycle… the more success they have in the cloud, the less they can afford to support their existing customers the way they need to be supported.

]]> By: Uhhh http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910480 Uhhh Tue, 04 Nov 2008 19:06:01 +0000 http://gigaom.com/?p=27887#comment-910480 <p>Didn't SalesForce.com basically originate from people leaving Oracle? I don't think they want to be Oracle. I think they already were Oracle, and just wouldn't admit to it (typically, unless someone asks by what authority are they doing such outlandish things with their data, and then they can say "Well, we used to help run Oracle...").</p> Didn’t SalesForce.com basically originate from people leaving Oracle? I don’t think they want to be Oracle. I think they already were Oracle, and just wouldn’t admit to it (typically, unless someone asks by what authority are they doing such outlandish things with their data, and then they can say “Well, we used to help run Oracle…”).

]]> By: Om Malik http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910468 Om Malik Tue, 04 Nov 2008 18:14:12 +0000 http://gigaom.com/?p=27887#comment-910468 <p>@jeffrey...dollars and sense are what is missing from silicon valley so your slip might have been Freudian :-). anyway marc "the mouth" benioff wants to be oracle. he just won't admit to it!</p> @jeffrey…dollars and sense are what is missing from silicon valley so your slip might have been Freudian :-). anyway marc “the mouth” benioff wants to be oracle. he just won’t admit to it!

]]> By: Jeffrey McManus http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910467 Jeffrey McManus Tue, 04 Nov 2008 18:07:27 +0000 http://gigaom.com/?p=27887#comment-910467 <p>Uck. Dollars and <em>cents</em>.</p> Uck. Dollars and cents.

]]> By: Jeffrey McManus http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910465 Jeffrey McManus Tue, 04 Nov 2008 18:04:40 +0000 http://gigaom.com/?p=27887#comment-910465 <p>Translating their platforms into dollars and sense is a too-frequent afterthought for platform companies.</p> <p>Remind me to have a cyanide capsule installed in one of my molars just in case anyone ever suggests that my company is the next Oracle.</p> Translating their platforms into dollars and sense is a too-frequent afterthought for platform companies.

Remind me to have a cyanide capsule installed in one of my molars just in case anyone ever suggests that my company is the next Oracle.

]]> By: James http://gigaom.com/2008/11/04/salesforcecoms-clouded-dreams/#comment-910463 James Tue, 04 Nov 2008 17:58:08 +0000 http://gigaom.com/?p=27887#comment-910463 <p>I saw a presentation on Force.com at Web 2.0 in NY on Sept. 17th. Since then I have had an issue with logging on to view the getting started guides. Till this day I still have not been able to log on. I have a support log opened with SalesForce.com..still no resolution. I received an email last week saying that it should be fixed shortly as it is a known issue....still nothing.</p> I saw a presentation on Force.com at Web 2.0 in NY on Sept. 17th. Since then I have had an issue with logging on to view the getting started guides. Till this day I still have not been able to log on. I have a support log opened with SalesForce.com..still no resolution. I received an email last week saying that it should be fixed shortly as it is a known issue….still nothing.

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