Comments on: Salesforce.com's Clouded Dreams

By: tecosystems » Force.com, Amazon, Facebook: Different Tools, Different Jobs

tecosystems » Force.com, Amazon, Facebook: Different Tools, Different Jobs — Thu, 20 Nov 2008 03:42:24 +0000

[...] Om says that Salesforce.com has jumped on the cloud bandwagon with both feet: do you agree? A: Yes. Last [...]

By: Dreamforce 2008: Thoughts on Customer Service and Support | Nitin Badjatia

Dreamforce 2008: Thoughts on Customer Service and Support | Nitin Badjatia — Mon, 10 Nov 2008 19:43:11 +0000

[...] Salesforce.com’s Clouded Dreams [...]

By: Ori Matalon

Ori Matalon — Wed, 05 Nov 2008 09:08:43 +0000

@Craig, i agree with your observations. we had the same support experience with another cloud environment (Amazon EC). However, if an enterprise uses a mix of in-house and cloud computing, I think it can have benefits.

my comments at http://www.commentino.com/orim

By: Zoho Knocks King Benioff : tinyComb

Zoho Knocks King Benioff : tinyComb — Wed, 05 Nov 2008 02:56:38 +0000

[...] NEWSFACTOR, eWeek, Digital Daily, Enterprise Anti-matter, GigaOM, Irregular Enterprise, TechFlash, Startup Chatter and Mercury News November 4, 2008 | jason | [...]

By: Alex

Alex — Tue, 04 Nov 2008 22:48:08 +0000

What’s the pricing scheme?

By: Dell Sees Future in Services - GigaOM

Dell Sees Future in Services - GigaOM — Tue, 04 Nov 2008 22:28:24 +0000

[...] opportunity in its enterprise infrastructure and service business, Senior VP Paul Bell said at the Dreamforce conference today. He noted that Web 2.0, social-networking companies and other firms that are adding users [...]

By: Craig Klein

Craig Klein — Tue, 04 Nov 2008 19:13:31 +0000

2 problems with Marc’s Cloudy vision…

1 – the value prop of cloud computing is in large part that of outsourcing IT hassles and costs. A business that outsources more and more of their IT still needs someone to make things work RIGHT NOW when it matters. The pricing model for SaaS, Cloud, etc. doesn’t provide for that sort of support.

2 – Salesforce.com’s customer support keeps getting worse and worse.

Its a viscous cycle… the more success they have in the cloud, the less they can afford to support their existing customers the way they need to be supported.

By: Uhhh

Uhhh — Tue, 04 Nov 2008 19:06:01 +0000

Didn’t SalesForce.com basically originate from people leaving Oracle? I don’t think they want to be Oracle. I think they already were Oracle, and just wouldn’t admit to it (typically, unless someone asks by what authority are they doing such outlandish things with their data, and then they can say “Well, we used to help run Oracle…”).

By: Om Malik

Om Malik — Tue, 04 Nov 2008 18:14:12 +0000

@jeffrey…dollars and sense are what is missing from silicon valley so your slip might have been Freudian :-). anyway marc “the mouth” benioff wants to be oracle. he just won’t admit to it!

By: Jeffrey McManus

Jeffrey McManus — Tue, 04 Nov 2008 18:07:27 +0000

Uck. Dollars and *cents*.

By: Jeffrey McManus

Jeffrey McManus — Tue, 04 Nov 2008 18:04:40 +0000

Translating their platforms into dollars and sense is a too-frequent afterthought for platform companies.

Remind me to have a cyanide capsule installed in one of my molars just in case anyone ever suggests that my company is the next Oracle.

By: James

James — Tue, 04 Nov 2008 17:58:08 +0000

I saw a presentation on Force.com at Web 2.0 in NY on Sept. 17th. Since then I have had an issue with logging on to view the getting started guides. Till this day I still have not been able to log on. I have a support log opened with SalesForce.com..still no resolution. I received an email last week saying that it should be fixed shortly as it is a known issue….still nothing.