5 Comments

Summary:

Dell made a big splash late last year when it introduced the first Tablet PC with a capacitive digitizer like that used in the iPhone.  The 12-inch screen has both the capacitive and an active digitizer provided by N-Trig to give dual capability to the XT.  […]

LatitudextnoDell made a big splash late last year when it introduced the first Tablet PC with a capacitive digitizer like that used in the iPhone.  The 12-inch screen has both the capacitive and an active digitizer provided by N-Trig to give dual capability to the XT.  Well, it would have but the capacitive touch wasn’t fully enabled at launch and it was a few months before Dell supplied the software to enable the full capability of the N-Trig.  Unfortunately it seems that users are having a bunch of trouble with the N-Trig setup and Rob Bushway of GottaBeMobile has had enough.  Rob was one of the earliest champions of the Dell XT and spent a fortune of his own money to get his hands on one.  That makes his recent tirade about the Dell XT particularly poignant as he has had enough.

Dell and N-Trig: These problems need to be addressed ASAP and thereneeds to be some public dialogue between Dell, N-Trig, and your usersabout what is going on and when we can expect resolution. Dellcustomers: I encourage you to contact customer support and let yourvoices be heard. Until these issues are addressed and fixed, I cannotrecommend to anyone that they purchase the Latitude XT Tablet PC.  We always felt that Dell was putting too high a financial premium on this technology. 

That high premium makes this situation totally unforgivable for those who shelled out the big bucks for something that is less than desirable.

  1. just had Dell replace my screen last week (Ntrig wasn’t working). Works now. Noticed the build number on the screen was AO1. The old one was A00.

    Share
  2. The N-Trig digitizer works perfect for me; no problems with switching between touch and/or pen and I do not receive any errors relating to the N-trig digitizer. Actually, I don’t receive any errors at all using the tablet.

    Share
  3. But why Mr Bushway recommended the same tablet PC, XT DELL to anybody else last week? So if guys followed his opinion last week and bought an $3000 machine and when they received this week, they find out incredible number of problems now.

    Share
  4. Mr Bushway probably had enough and the frustration probably overwhelmed his respect for the XT.
    I suffer from occasional blue screens and it’s a pain.. I wish Dell would do something about it. It’s ridiculous. I do love the N-Trig digitizer though. It’s much more accurate than the Wacom and there’s no deviations of cursor to pen. Calibration is easier too.

    Share
  5. Motion Computing was going to offer this, even posted it on their Website, then killed the Ntrig part. They seem to have dodged the bullet that Dell took on this.

    Share

Comments have been disabled for this post