Comments on: Is the Economy Slowing AT&T’s U-verse Down? http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/ Trusted Insights and Conversations on the Next Wave of Technology Wed, 25 Nov 2009 09:35:15 +0000 http://wordpress.com/ hourly 1 By: Karen at dinnerware http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-946813 Karen at dinnerware Tue, 26 May 2009 02:50:01 +0000 http://gigaom.com/?p=24069#comment-946813 <p>The installation took quite a while here (1 day), but it as been pretty reliable since. Not quite sure what to think about it, isn't perfect, but for me it has been ok. I guess it can have a good value when looking at the alternative that are far from being perfect.</p> The installation took quite a while here (1 day), but it as been pretty reliable since. Not quite sure what to think about it, isn’t perfect, but for me it has been ok. I guess it can have a good value when looking at the alternative that are far from being perfect.

]]> By: Laurie http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-927801 Laurie Wed, 18 Feb 2009 18:51:02 +0000 http://gigaom.com/?p=24069#comment-927801 <p>I would actually love to hae U-Verse but it is not available in my area. I think that is their biggest problem. It has been available for about 6 months across the street from my house and they can give no indication when it will be available. Every company has issues but I feel that it has to be better service than my current provider.</p> I would actually love to hae U-Verse but it is not available in my area. I think that is their biggest problem. It has been available for about 6 months across the street from my house and they can give no indication when it will be available. Every company has issues but I feel that it has to be better service than my current provider.

]]> By: Jim Thompson http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-914370 Jim Thompson Sun, 23 Nov 2008 05:56:55 +0000 http://gigaom.com/?p=24069#comment-914370 <p>Hi Anthony,</p> <p>Did you have fiber optic cable to your service entrance of your house or twisted pair copper cable? This makes a difference to me as I'm contemplating moving to AT&T...</p> Hi Anthony,

Did you have fiber optic cable to your service entrance of your house or twisted pair copper cable? This makes a difference to me as I’m contemplating moving to AT&T…

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-906607 AT&T is Sitting Pretty with iPhone and U-verse - GigaOM Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-906607 <p>[...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]</p> [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-906608 AT&T is Sitting Pretty with iPhone and U-verse - GigaOM Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-906608 <p>[...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]</p> [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: Ed http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-906584 Ed Wed, 22 Oct 2008 12:33:06 +0000 http://gigaom.com/?p=24069#comment-906584 <p>I was considering going to work for this company, but after reading about all of the problems, am not sure. still looking...............</p> I was considering going to work for this company, but after reading about all of the problems, am not sure. still looking……………

]]> By: The Need for Speed: Comcast Plans to Up Speeds, Qwest Putting FTTN on Ice » Free UTOPIA! http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-905150 The Need for Speed: Comcast Plans to Up Speeds, Qwest Putting FTTN on Ice » Free UTOPIA! Wed, 15 Oct 2008 21:39:52 +0000 http://gigaom.com/?p=24069#comment-905150 <p>[...] subscriptions paired with a slowing economy means rough rides ahead for telcos. AT&T is also seeing some effects of slowing subscriber demand. It’s good news for ISPs, though: the wholesale price of [...]</p> [...] subscriptions paired with a slowing economy means rough rides ahead for telcos. AT&T is also seeing some effects of slowing subscriber demand. It’s good news for ISPs, though: the wholesale price of [...]

]]> By: cc http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904745 cc Tue, 14 Oct 2008 17:16:10 +0000 http://gigaom.com/?p=24069#comment-904745 <p>Economy.....hurts but ....POOR SERVICE AND POOR COMMUNICATION AMONG THE SERVICE PROFESSIONALS IS THE PROBLEM!......How many customers can afford to spend two + days just to have the first installation Technician show up? ..... How many accounts are lost even before full installation?.....</p> <p>From my perspective customer service, dispatch and technical services needs to be coordinated in one organization locally, not remotely.</p> <p>October 13..... Installation originally ordered for 10/13 between 12:00 to 2:00.....Appointment not kept and NO COURTESY CALL to explain the reasons or reschedule.</p> <p>Called customer service and persisted until Manager was able to reschedule for 10/14 8:00 to 10:00.</p> <p>October 14....</p> <p>Called customer service and was informed that my appointment was for 10/14 12:00 to 2:00 not 8:00 to 10:00. (NOT my mistake but MISINFORMATION given by Manager on 10/13.) Asked for call back from Manager before 10:00 to confirm new appointment time. NO COURTESY callback.... Still waiting.....</p> <p>This IS NOT SERVICE</p> Economy…..hurts but ….POOR SERVICE AND POOR COMMUNICATION AMONG THE SERVICE PROFESSIONALS IS THE PROBLEM!……How many customers can afford to spend two + days just to have the first installation Technician show up? ….. How many accounts are lost even before full installation?…..

From my perspective customer service, dispatch and technical services needs to be coordinated in one organization locally, not remotely.

October 13….. Installation originally ordered for 10/13 between 12:00 to 2:00…..Appointment not kept and NO COURTESY CALL to explain the reasons or reschedule.

Called customer service and persisted until Manager was able to reschedule for 10/14 8:00 to 10:00.

October 14….

Called customer service and was informed that my appointment was for 10/14 12:00 to 2:00 not 8:00 to 10:00. (NOT my mistake but MISINFORMATION given by Manager on 10/13.) Asked for call back from Manager before 10:00 to confirm new appointment time. NO COURTESY callback…. Still waiting…..

This IS NOT SERVICE

]]> By: Mr Blog » Blog Archive » Speaking of U-Verse http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904525 Mr Blog » Blog Archive » Speaking of U-Verse Mon, 13 Oct 2008 20:06:23 +0000 http://gigaom.com/?p=24069#comment-904525 <p>[...] Malik notes a Lazard Capital Market analyst report suggesting that AT&T is having trouble signing up the 1 million “triple-play” U-verse subscribers that it promised by the end [...]</p> [...] Malik notes a Lazard Capital Market analyst report suggesting that AT&T is having trouble signing up the 1 million “triple-play” U-verse subscribers that it promised by the end [...]

]]> By: AT&T Turns to Retail Channels for U-Verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904452 AT&T Turns to Retail Channels for U-Verse - GigaOM Mon, 13 Oct 2008 13:45:01 +0000 http://gigaom.com/?p=24069#comment-904452 <p>[...] qualifies as a fiber network. However, the strategy looks expensive, and seems to indicate that AT&T is having a hard time signing up the 1 million U-Verse subscribers it says it will have by the end of the [...]</p> [...] qualifies as a fiber network. However, the strategy looks expensive, and seems to indicate that AT&T is having a hard time signing up the 1 million U-Verse subscribers it says it will have by the end of the [...]

]]> By: Jay http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904390 Jay Mon, 13 Oct 2008 04:41:06 +0000 http://gigaom.com/?p=24069#comment-904390 <p>My service went down today at around 4 o clock. It's 11 and my cable still does not work! Strangely my internet works just fine. Am I the only person experiencing this problem?</p> My service went down today at around 4 o clock. It’s 11 and my cable still does not work! Strangely my internet works just fine. Am I the only person experiencing this problem?

]]> By: Will Economy Slow AT&T U-Verse Deployment? - Wall Street thinks they’ll miss one million customer target…. | Voip Blog http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904290 Will Economy Slow AT&T U-Verse Deployment? - Wall Street thinks they’ll miss one million customer target…. | Voip Blog Sun, 12 Oct 2008 14:10:23 +0000 http://gigaom.com/?p=24069#comment-904290 <p>[...] the face of a sluggish economy, some Wall Street analysts are predicting that AT&T will miss their target of a million U-Verse customers installed by the end of the [...]</p> [...] the face of a sluggish economy, some Wall Street analysts are predicting that AT&T will miss their target of a million U-Verse customers installed by the end of the [...]

]]> By: Anthony http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904233 Anthony Sun, 12 Oct 2008 00:55:45 +0000 http://gigaom.com/?p=24069#comment-904233 <p>Funny how people bad mouth u-verse when they never even had it. I had u-verse for over a year and its way better than dish(rain fade) cable(more expensive). I live in Houston during hurricane Ike my power was out for two weeks AT&T had a tech powering that Vrad thing the whole time. With my generator I had service. My Comcast neighbor didnt. So I'm satisfied with the service.</p> Funny how people bad mouth u-verse when they never even had it. I had u-verse for over a year and its way better than dish(rain fade) cable(more expensive). I live in Houston during hurricane Ike my power was out for two weeks AT&T had a tech powering that Vrad thing the whole time. With my generator I had service. My Comcast neighbor didnt. So I’m satisfied with the service.

]]> By: TPile » Blog Archive » Will Economy Slow AT&T U-Verse Deployment? - Wall Street thinks they’ll miss one million customer target…. http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-904073 TPile » Blog Archive » Will Economy Slow AT&T U-Verse Deployment? - Wall Street thinks they’ll miss one million customer target…. Fri, 10 Oct 2008 22:21:23 +0000 http://gigaom.com/?p=24069#comment-904073 <p>[...] the face of a sluggish economy, some Wall Street analysts are predicting that AT&T will miss their target of a million U-Verse customers installed by the end of the [...]</p> [...] the face of a sluggish economy, some Wall Street analysts are predicting that AT&T will miss their target of a million U-Verse customers installed by the end of the [...]

]]> By: Janet http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-903962 Janet Fri, 10 Oct 2008 09:26:40 +0000 http://gigaom.com/?p=24069#comment-903962 <p>A couple of issues from the direction AT&T took with U-Verse, even cheaper, makes me run for the hills:</p> <p>IPTV can be a great technology for a signal where lag is not an issue such as pulling up non-time critical things such as information or ordering a movie but if live action is happening weather its a movie in progress or a football game, i want the signal to be there when I select the channel. This is what I like about FIOS, all channels that are time critical are all sent at once where additional things such as widgets or VOD that 5 extra seconds lost before it comes up is not a big deal, can be better sent IPTV.</p> <p>Then there is MPEG-4 compression; it cant be perfect, mathmatically, it's impossible. If some of the signal is taken away before transmission then that will translate, either, into very glitchy movement or pixelizations, what some call the haze effect. Hey, if I am buying a $2,000 TV, I want a $2,000 picture to go with it.</p> <p>If that isn't bad enough, then we have the issues of copper, call it shorts, hum, noise, outside elements; I feel copper is just aching for a reason to degrade the signal quality even if it's just a short run from the VRAD to the premise and this is the line that is supposed to give us TV, phone and internet. If it does work properly, I could envision occasional pixelizations, blocky issues problems with the phone and intermittently non-responsive or slower internet.</p> A couple of issues from the direction AT&T took with U-Verse, even cheaper, makes me run for the hills:

IPTV can be a great technology for a signal where lag is not an issue such as pulling up non-time critical things such as information or ordering a movie but if live action is happening weather its a movie in progress or a football game, i want the signal to be there when I select the channel. This is what I like about FIOS, all channels that are time critical are all sent at once where additional things such as widgets or VOD that 5 extra seconds lost before it comes up is not a big deal, can be better sent IPTV.

Then there is MPEG-4 compression; it cant be perfect, mathmatically, it’s impossible. If some of the signal is taken away before transmission then that will translate, either, into very glitchy movement or pixelizations, what some call the haze effect. Hey, if I am buying a $2,000 TV, I want a $2,000 picture to go with it.

If that isn’t bad enough, then we have the issues of copper, call it shorts, hum, noise, outside elements; I feel copper is just aching for a reason to degrade the signal quality even if it’s just a short run from the VRAD to the premise and this is the line that is supposed to give us TV, phone and internet. If it does work properly, I could envision occasional pixelizations, blocky issues problems with the phone and intermittently non-responsive or slower internet.

]]> By: David. http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-903845 David. Thu, 09 Oct 2008 20:03:32 +0000 http://gigaom.com/?p=24069#comment-903845 <p>Alex... there is no contract. Another reason we went with them, cheap and no contract.</p> <p>Oh man, I sound like Dvorak talking about Comcast!</p> Alex… there is no contract. Another reason we went with them, cheap and no contract.

Oh man, I sound like Dvorak talking about Comcast!

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