Comments on: Is the Economy Slowing AT&T's U-verse Down? http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/ Sun, 19 May 2013 03:33:04 +0000 hourly 1 http://wordpress.com/ By: Karen at dinnerware http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149112 Tue, 26 May 2009 02:50:01 +0000 http://gigaom.com/?p=24069#comment-149112 The installation took quite a while here (1 day), but it as been pretty reliable since. Not quite sure what to think about it, isn’t perfect, but for me it has been ok. I guess it can have a good value when looking at the alternative that are far from being perfect.

]]> By: Laurie http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149111 Wed, 18 Feb 2009 18:51:02 +0000 http://gigaom.com/?p=24069#comment-149111 I would actually love to hae U-Verse but it is not available in my area. I think that is their biggest problem. It has been available for about 6 months across the street from my house and they can give no indication when it will be available. Every company has issues but I feel that it has to be better service than my current provider.

]]> By: Jim Thompson http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149110 Sun, 23 Nov 2008 05:56:55 +0000 http://gigaom.com/?p=24069#comment-149110 Hi Anthony,

Did you have fiber optic cable to your service entrance of your house or twisted pair copper cable? This makes a difference to me as I’m contemplating moving to AT&T…

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149108 Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-149108 [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149109 Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-149109 [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-208724 Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-208724 [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: AT&T is Sitting Pretty with iPhone and U-verse - GigaOM http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-208725 Wed, 22 Oct 2008 14:15:10 +0000 http://gigaom.com/?p=24069#comment-208725 [...] of those iPhones were sold to new subscribers who activated on the AT&T network. And despite what analysts say, AT&T also seems on track to reach 1 million U-verse subscribers by the end of the [...]

]]> By: Ed http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149107 Wed, 22 Oct 2008 12:33:06 +0000 http://gigaom.com/?p=24069#comment-149107 I was considering going to work for this company, but after reading about all of the problems, am not sure. still looking……………

]]> By: The Need for Speed: Comcast Plans to Up Speeds, Qwest Putting FTTN on Ice » Free UTOPIA! http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149106 Wed, 15 Oct 2008 21:39:52 +0000 http://gigaom.com/?p=24069#comment-149106 [...] subscriptions paired with a slowing economy means rough rides ahead for telcos. AT&T is also seeing some effects of slowing subscriber demand. It’s good news for ISPs, though: the wholesale price of [...]

]]> By: cc http://gigaom.com/2008/10/08/att-u-verse-a-victim-of-the-economy/#comment-149105 Tue, 14 Oct 2008 17:16:10 +0000 http://gigaom.com/?p=24069#comment-149105 Economy…..hurts but ….POOR SERVICE AND POOR COMMUNICATION AMONG THE SERVICE PROFESSIONALS IS THE PROBLEM!……How many customers can afford to spend two + days just to have the first installation Technician show up? ….. How many accounts are lost even before full installation?…..

From my perspective customer service, dispatch and technical services needs to be coordinated in one organization locally, not remotely.

October 13…..
Installation originally ordered for 10/13 between 12:00 to 2:00…..Appointment not kept and NO COURTESY CALL to explain the reasons or reschedule.

Called customer service and persisted until Manager was able to reschedule for 10/14 8:00 to 10:00.

October 14….

Called customer service and was informed that my appointment was for 10/14 12:00 to 2:00 not 8:00 to 10:00. (NOT my mistake but MISINFORMATION given by Manager on 10/13.) Asked for call back from Manager before 10:00 to confirm new appointment time.
NO COURTESY callback…. Still waiting…..

This IS NOT SERVICE

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