Comments on: Survey Says…Cable Sucks http://gigaom.com/2008/09/30/survey-sayscable-sucks/ Trusted Insights and Conversations on the Next Wave of Technology Wed, 25 Nov 2009 09:35:15 +0000 http://wordpress.com/ hourly 1 By: AT&T Reorg Could Be the First Step Toward Layoffs - GigaOM http://gigaom.com/2008/09/30/survey-sayscable-sucks/#comment-902635 AT&T Reorg Could Be the First Step Toward Layoffs - GigaOM Thu, 02 Oct 2008 17:01:39 +0000 http://gigaom.com/?p=23039#comment-902635 <p>[...] better align the company as it competes against the cable carriers. Just yesterday we noted how the phone companies have a hard time attracting customers to their triple-play bundles because of speed issues on DSL lines. Once those broadband connections are upgraded, the ability to [...]</p> [...] better align the company as it competes against the cable carriers. Just yesterday we noted how the phone companies have a hard time attracting customers to their triple-play bundles because of speed issues on DSL lines. Once those broadband connections are upgraded, the ability to [...]

]]> By: Dominik http://gigaom.com/2008/09/30/survey-sayscable-sucks/#comment-902558 Dominik Thu, 02 Oct 2008 03:23:20 +0000 http://gigaom.com/?p=23039#comment-902558 <p>I wish I had the option to experience how terrible FIOS is.</p> <p>I'm stuck with Comcast and not only are the pricing crazy (compared to what I'm used to) but they have by far the worst customer service that I've experienced.</p> I wish I had the option to experience how terrible FIOS is.

I’m stuck with Comcast and not only are the pricing crazy (compared to what I’m used to) but they have by far the worst customer service that I’ve experienced.

]]> By: VitaminCM http://gigaom.com/2008/09/30/survey-sayscable-sucks/#comment-902378 VitaminCM Wed, 01 Oct 2008 01:34:37 +0000 http://gigaom.com/?p=23039#comment-902378 <p>Could it be that FIOS is terrible. The cost increases every time you turn around. Plus, the service is the worst ever. They make the cable company's service seem great. Avoid FIOS like the plague. I tried it and learned the hard way.</p> Could it be that FIOS is terrible. The cost increases every time you turn around. Plus, the service is the worst ever. They make the cable company’s service seem great. Avoid FIOS like the plague. I tried it and learned the hard way.

]]> By: Ted Murphy http://gigaom.com/2008/09/30/survey-sayscable-sucks/#comment-902370 Ted Murphy Wed, 01 Oct 2008 00:46:04 +0000 http://gigaom.com/?p=23039#comment-902370 <p>Sorry, by why do you have a chart on "reasons for switching." The statistics you quoted show that 2/3 of the consumers out there prefer cable to phone services. You should have a chart showing "reasons for choosing cable."</p> <p>Having said that, the overwhelming reason for switching was cost -- not a good sign for the telephone cos. I was tempted to look into FIOS, because I have wierd slowdowns that make me suspicious, but no more.</p> Sorry, by why do you have a chart on “reasons for switching.” The statistics you quoted show that 2/3 of the consumers out there prefer cable to phone services. You should have a chart showing “reasons for choosing cable.”

Having said that, the overwhelming reason for switching was cost — not a good sign for the telephone cos. I was tempted to look into FIOS, because I have wierd slowdowns that make me suspicious, but no more.

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