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	<title>Comments on: No Surprise: Survey Shows U.S. Consumers Hate Broadband Caps</title>
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	<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/</link>
	<description>Trusted Insights and Conversations on the Next Wave of Technology</description>
	<lastBuildDate>Sun, 22 Nov 2009 18:08:04 +0000</lastBuildDate>
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		<title>By: Stop the Cap! &#187; Slate Columnist Blames iPhone Users For AT&#38;T&#8217;s Self-Inflicted Wireless Woes, Advocates Internet Overcharging Schemes</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-976992</link>
		<dc:creator>Stop the Cap! &#187; Slate Columnist Blames iPhone Users For AT&#38;T&#8217;s Self-Inflicted Wireless Woes, Advocates Internet Overcharging Schemes</dc:creator>
		<pubDate>Thu, 08 Oct 2009 17:01:49 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-976992</guid>
		<description>[...] schemes &#8220;neo-Marxist,&#8221; ignoring the fact the overwhelming majority of consumers oppose metered broadband service and still don&#8217;t know the words to &#8216;The [...]</description>
		<content:encoded><![CDATA[<p>[...] schemes &#8220;neo-Marxist,&#8221; ignoring the fact the overwhelming majority of consumers oppose metered broadband service and still don&#8217;t know the words to &#8216;The [...]</p>
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		<title>By: Stop the Cap! &#187; Sit Down For This: Astroturfing Friends Sold on Pro-Internet Overcharging Report</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-972029</link>
		<dc:creator>Stop the Cap! &#187; Sit Down For This: Astroturfing Friends Sold on Pro-Internet Overcharging Report</dc:creator>
		<pubDate>Tue, 08 Sep 2009 18:45:33 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-972029</guid>
		<description>[...] is in evidence are studies and surveys which show that consumers overwhelmingly do not want meters, caps, usage tiers, or [...]</description>
		<content:encoded><![CDATA[<p>[...] is in evidence are studies and surveys which show that consumers overwhelmingly do not want meters, caps, usage tiers, or [...]</p>
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		<title>By: Stop the Cap! &#187; Assuming Facts Not in Evidence: Consumption Billing = Higher Broadband Adoption in America</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-971561</link>
		<dc:creator>Stop the Cap! &#187; Assuming Facts Not in Evidence: Consumption Billing = Higher Broadband Adoption in America</dc:creator>
		<pubDate>Fri, 04 Sep 2009 04:04:52 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-971561</guid>
		<description>[...] experiment, there was considerable outrage at the premise of consumption billing, because consumers don&#8217;t want this pricing, regardless of their [...]</description>
		<content:encoded><![CDATA[<p>[...] experiment, there was considerable outrage at the premise of consumption billing, because consumers don&#8217;t want this pricing, regardless of their [...]</p>
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		<title>By: jbartell</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-971528</link>
		<dc:creator>jbartell</dc:creator>
		<pubDate>Thu, 03 Sep 2009 22:34:17 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-971528</guid>
		<description>The problem with any form of bandwidth cap is the uncertainty for the subscriber, either that the cost is unpredictable or the point at which bandwidth will be heavily throttled.  

In the enterprise world, Frame Relay was such a big success not so much because it was technically the best solution, though it was not bad, but because its mechanism for limiting bandwidth was entirely predictable (a subscriber paid for a fraction of the total access bandwidth each month, say 500 kbps on a 1.544 Mbps T1), and bills for the service were identical every month.  The rate for the service was enforced for every second, so at 500 kbps, a subscriber had about 1/3 of the T1s bandwidth available for every second.

A similar model would work well in residential broadband.  If the subscriber has a physical rate of say 100 Mbps, they could buy 20 Mbps, 50 Mbps, whatever, and the carrier could easily adjust the rate with a software setting change.  The rate could even vary over time of day/day of week, but the key is that the performance and the billing are predictable.  Subscribers want to worry about other things, not how much bandwidth they are consuming and how much their bill will be this month.</description>
		<content:encoded><![CDATA[<p>The problem with any form of bandwidth cap is the uncertainty for the subscriber, either that the cost is unpredictable or the point at which bandwidth will be heavily throttled.  </p>
<p>In the enterprise world, Frame Relay was such a big success not so much because it was technically the best solution, though it was not bad, but because its mechanism for limiting bandwidth was entirely predictable (a subscriber paid for a fraction of the total access bandwidth each month, say 500 kbps on a 1.544 Mbps T1), and bills for the service were identical every month.  The rate for the service was enforced for every second, so at 500 kbps, a subscriber had about 1/3 of the T1s bandwidth available for every second.</p>
<p>A similar model would work well in residential broadband.  If the subscriber has a physical rate of say 100 Mbps, they could buy 20 Mbps, 50 Mbps, whatever, and the carrier could easily adjust the rate with a software setting change.  The rate could even vary over time of day/day of week, but the key is that the performance and the billing are predictable.  Subscribers want to worry about other things, not how much bandwidth they are consuming and how much their bill will be this month.</p>
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		<title>By: Call to Action for Monroe County, NY Residents!: Call &#38; E-Mail Town Supervisors NOW! - 1200th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-937819</link>
		<dc:creator>Call to Action for Monroe County, NY Residents!: Call &#38; E-Mail Town Supervisors NOW! - 1200th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</dc:creator>
		<pubDate>Wed, 15 Apr 2009 13:07:51 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-937819</guid>
		<description>[...] Time Warner executives, practically nobody.  And just last fall, International Data Corporationasked the same questionI did of 787 U.S. consumers.  And remember these [...]</description>
		<content:encoded><![CDATA[<p>[...] Time Warner executives, practically nobody.  And just last fall, International Data Corporationasked the same questionI did of 787 U.S. consumers.  And remember these [...]</p>
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		<title>By: Call to Action for Monroe County, NY Residents!: Call &#38; E-Mail Town Supervisors NOW! - 1196th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-937610</link>
		<dc:creator>Call to Action for Monroe County, NY Residents!: Call &#38; E-Mail Town Supervisors NOW! - 1196th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</dc:creator>
		<pubDate>Tue, 14 Apr 2009 12:58:38 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-937610</guid>
		<description>[...] Time Warner executives, practically nobody.  And just last fall, International Data Corporationasked the same questionI did of 787 U.S. consumers.  And remember these [...]</description>
		<content:encoded><![CDATA[<p>[...] Time Warner executives, practically nobody.  And just last fall, International Data Corporationasked the same questionI did of 787 U.S. consumers.  And remember these [...]</p>
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		<title>By: Time Warner Money Party - Adding Insult to Injury - 1139th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-937234</link>
		<dc:creator>Time Warner Money Party - Adding Insult to Injury - 1139th Edition &#124; UsageCaps.com - Everything about Cable and DSL ISP Bandwith Limits and Caps</dc:creator>
		<pubDate>Sat, 11 Apr 2009 12:01:02 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-937234</guid>
		<description>[...] of capping Internet users has never been popular.  Last fall, International Data Corporation evenpolled consumerson the idea of caps.  Here were some key [...]</description>
		<content:encoded><![CDATA[<p>[...] of capping Internet users has never been popular.  Last fall, International Data Corporation evenpolled consumerson the idea of caps.  Here were some key [...]</p>
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		<title>By: Money Making Surveys</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-927961</link>
		<dc:creator>Money Making Surveys</dc:creator>
		<pubDate>Thu, 19 Feb 2009 15:33:18 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-927961</guid>
		<description>My friends in Australia have these caps.  They hate it plus they spend a lot more money for their service.</description>
		<content:encoded><![CDATA[<p>My friends in Australia have these caps.  They hate it plus they spend a lot more money for their service.</p>
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		<title>By: Zeugma&#8217;s SmartMeter and the End of Unlimited Broadband</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-924431</link>
		<dc:creator>Zeugma&#8217;s SmartMeter and the End of Unlimited Broadband</dc:creator>
		<pubDate>Tue, 03 Feb 2009 19:32:13 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-924431</guid>
		<description>[...] in the way broadband providers price their services &#8212; moving from buffet-style to a menu of tailored service packages. The switch is coming because broadband caps and metered broadband, complete with overage fees, are [...]</description>
		<content:encoded><![CDATA[<p>[...] in the way broadband providers price their services &#8212; moving from buffet-style to a menu of tailored service packages. The switch is coming because broadband caps and metered broadband, complete with overage fees, are [...]</p>
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		<title>By: Broadband Caps Affecting One Million Brits - GigaOM</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-906946</link>
		<dc:creator>Broadband Caps Affecting One Million Brits - GigaOM</dc:creator>
		<pubDate>Thu, 23 Oct 2008 13:00:10 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-906946</guid>
		<description>[...] while advertising access as unlimited should violate truth in advertising laws. It also makes consumers angry when they discover  through practice, or merely through reading sites such as this one, that [...]</description>
		<content:encoded><![CDATA[<p>[...] while advertising access as unlimited should violate truth in advertising laws. It also makes consumers angry when they discover  through practice, or merely through reading sites such as this one, that [...]</p>
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		<title>By: Dan</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902472</link>
		<dc:creator>Dan</dc:creator>
		<pubDate>Wed, 01 Oct 2008 16:26:17 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902472</guid>
		<description>Maybe if the providers had been investing more of their profits in infrastructure for the past several years and shoring up their networks to handle the supposedly unlimited Internet they&#039;ve touted up until recently, they wouldn&#039;t &quot;need&quot; to be spinning all of this BS about caps creating a &quot;positive experience&quot; now.

Also, why do many of the providers keep touting increased data rates to the house when they already supposedly can&#039;t handle what&#039;s there without artificial limits?

Sorry.. I&#039;m not buying it.</description>
		<content:encoded><![CDATA[<p>Maybe if the providers had been investing more of their profits in infrastructure for the past several years and shoring up their networks to handle the supposedly unlimited Internet they&#8217;ve touted up until recently, they wouldn&#8217;t &#8220;need&#8221; to be spinning all of this BS about caps creating a &#8220;positive experience&#8221; now.</p>
<p>Also, why do many of the providers keep touting increased data rates to the house when they already supposedly can&#8217;t handle what&#8217;s there without artificial limits?</p>
<p>Sorry.. I&#8217;m not buying it.</p>
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		<title>By: Richard</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902426</link>
		<dc:creator>Richard</dc:creator>
		<pubDate>Wed, 01 Oct 2008 09:27:18 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902426</guid>
		<description>@Andy Freeman: I&#039;m basing the &#039;thousands of connections&#039; on advice about configuring WiFi routers running DD-WRT/Tomato type firmware - most people say that unless you configure for about 4,000 connections, and tweak some related parametere, some P2P software will crash the router.  It&#039;s probably more accurate to say &#039;hundreds to thousands&#039;.

Even if it&#039;s just a few hundred connections per P2P client, the argument is the same - a single user trying to do IM, email, light web pages, etc, will try to get more bandwidth for their connection through TCP&#039;s normal window-increase model, but any packet loss imposed on the competing P2P client is only &#039;felt&#039; by one of its TCP connections, so the 50% reduction that a typical TCP-friendly app would make is more like 50% x 1/300 (for 300 connections), i.e. less than 1%.  Hence the P2P app basically hogs bandwidth, relinquishing it very slowly if at all, compared to TCP-friendly applications like email, IM, browsers, etc, which open far fewer connections.  

Youtube style video downloads are not a problem in this way - while they consume a lot of bandwidth, each video uses only one or two connections at most and will react like other TCP-friendly apps.  They are still an issue for bandwidth usage generally, but could be addressed with caps or pricing, whereas P2P apps with many connections must also be addressed with shaping, particularly with next-gen 10-100 Mbps broadband.</description>
		<content:encoded><![CDATA[<p>@Andy Freeman: I&#8217;m basing the &#8216;thousands of connections&#8217; on advice about configuring WiFi routers running DD-WRT/Tomato type firmware &#8211; most people say that unless you configure for about 4,000 connections, and tweak some related parametere, some P2P software will crash the router.  It&#8217;s probably more accurate to say &#8216;hundreds to thousands&#8217;.</p>
<p>Even if it&#8217;s just a few hundred connections per P2P client, the argument is the same &#8211; a single user trying to do IM, email, light web pages, etc, will try to get more bandwidth for their connection through TCP&#8217;s normal window-increase model, but any packet loss imposed on the competing P2P client is only &#8216;felt&#8217; by one of its TCP connections, so the 50% reduction that a typical TCP-friendly app would make is more like 50% x 1/300 (for 300 connections), i.e. less than 1%.  Hence the P2P app basically hogs bandwidth, relinquishing it very slowly if at all, compared to TCP-friendly applications like email, IM, browsers, etc, which open far fewer connections.  </p>
<p>Youtube style video downloads are not a problem in this way &#8211; while they consume a lot of bandwidth, each video uses only one or two connections at most and will react like other TCP-friendly apps.  They are still an issue for bandwidth usage generally, but could be addressed with caps or pricing, whereas P2P apps with many connections must also be addressed with shaping, particularly with next-gen 10-100 Mbps broadband.</p>
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		<title>By: Survey finds that 83% of Americans don&#8217;t understand the concept of bandwidth</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902424</link>
		<dc:creator>Survey finds that 83% of Americans don&#8217;t understand the concept of bandwidth</dc:creator>
		<pubDate>Wed, 01 Oct 2008 07:59:24 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902424</guid>
		<description>[...] Om Malik at GigaOm is on the anti-cap bandwagon again today, publishing a post titled &#8220;No Surprise: Survey Shows U.S. Consumers Hate Broadband Caps.&#8221; [...]</description>
		<content:encoded><![CDATA[<p>[...] Om Malik at GigaOm is on the anti-cap bandwagon again today, publishing a post titled &#8220;No Surprise: Survey Shows U.S. Consumers Hate Broadband Caps.&#8221; [...]</p>
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		<title>By: Even Light Users Would Look For Alternatives If Their ISP Uses Broadband Caps - BuzzYA!</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902373</link>
		<dc:creator>Even Light Users Would Look For Alternatives If Their ISP Uses Broadband Caps - BuzzYA!</dc:creator>
		<pubDate>Wed, 01 Oct 2008 01:09:20 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902373</guid>
		<description>[...] their bandwidth usage -- especially since they have no clue how much bandwidth they really use. A recent study highlights this pretty clearly. 83% had no idea how much bandwidth they use -- with many not even having an idea of how much data [...]</description>
		<content:encoded><![CDATA[<p>[...] their bandwidth usage &#8212; especially since they have no clue how much bandwidth they really use. A recent study highlights this pretty clearly. 83% had no idea how much bandwidth they use &#8212; with many not even having an idea of how much data [...]</p>
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		<title>By: Matt Davis</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902313</link>
		<dc:creator>Matt Davis</dc:creator>
		<pubDate>Tue, 30 Sep 2008 18:35:59 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902313</guid>
		<description>I authored the survey, and some good criticisms were raised on the questions asked.  For the record, we did try to get at the issue in a number of different ways.  For example we did ask questions such as &quot;Do you think it is fair that people who use most of the Internet resources pay the same as everyone else&quot; (27% said no, 39% yes and the rest no opinion.) and &quot;Would you want those that use more to pay more?&quot; (only 5% said yes outright, and another 36% said yes if the usage was so excessive it slowed everyone else down.&quot;)  So there are two sides to the story, and I tried to capture both sides.  The survey was designed to take a pulse of the consumer and to help ISPs make good decisions based on an objective viewpoint - if capping had been a non-issue, I would have written on that, and advised ISPs accordingly.  

I thought the most interesting finding was that light users who don&#039;t frequently use apps like online gaming or video downloads/uploads were less accepting of caps than power users who have more to lose. The sheer volume that said they would seek another provider if a cap was instituted, was key, this plays to strategies that go beyond network planning and begin to impact the battle for broadband subscribers and ultimately the entire bundled relationship.</description>
		<content:encoded><![CDATA[<p>I authored the survey, and some good criticisms were raised on the questions asked.  For the record, we did try to get at the issue in a number of different ways.  For example we did ask questions such as &#8220;Do you think it is fair that people who use most of the Internet resources pay the same as everyone else&#8221; (27% said no, 39% yes and the rest no opinion.) and &#8220;Would you want those that use more to pay more?&#8221; (only 5% said yes outright, and another 36% said yes if the usage was so excessive it slowed everyone else down.&#8221;)  So there are two sides to the story, and I tried to capture both sides.  The survey was designed to take a pulse of the consumer and to help ISPs make good decisions based on an objective viewpoint &#8211; if capping had been a non-issue, I would have written on that, and advised ISPs accordingly.  </p>
<p>I thought the most interesting finding was that light users who don&#8217;t frequently use apps like online gaming or video downloads/uploads were less accepting of caps than power users who have more to lose. The sheer volume that said they would seek another provider if a cap was instituted, was key, this plays to strategies that go beyond network planning and begin to impact the battle for broadband subscribers and ultimately the entire bundled relationship.</p>
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		<title>By: Andy Freeman</title>
		<link>http://gigaom.com/2008/09/29/no-surprise-survey-shows-us-consumers-hate-broadband-caps/#comment-902298</link>
		<dc:creator>Andy Freeman</dc:creator>
		<pubDate>Tue, 30 Sep 2008 15:55:40 +0000</pubDate>
		<guid isPermaLink="false">http://gigaom.wordpress.com/?p=22912#comment-902298</guid>
		<description>&gt; If you don’t manage the traffic in some way, P2P apps which open literally thousands of connections from one PC

Which p2p client actually opens &quot;thousands&quot; of connections?  uTorrent, one of the more popular bittorrent clients opens a few hundred at most, and then only if you tell it that you have a fairly big pipe.  For reasonably hefty (US) dsl (6M/768k), it opens even less.

Note that the number of connections is something of a red herring.  Each connection will get a certain amount of bandwidth.  After &quot;enough&quot; connections, the bottleneck is full and additional connections don&#039;t affect much of anything.  (Well, they do slow down the local PC, but ....)</description>
		<content:encoded><![CDATA[<p>&gt; If you don’t manage the traffic in some way, P2P apps which open literally thousands of connections from one PC</p>
<p>Which p2p client actually opens &#8220;thousands&#8221; of connections?  uTorrent, one of the more popular bittorrent clients opens a few hundred at most, and then only if you tell it that you have a fairly big pipe.  For reasonably hefty (US) dsl (6M/768k), it opens even less.</p>
<p>Note that the number of connections is something of a red herring.  Each connection will get a certain amount of bandwidth.  After &#8220;enough&#8221; connections, the bottleneck is full and additional connections don&#8217;t affect much of anything.  (Well, they do slow down the local PC, but &#8230;.)</p>
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