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Summary:

If you and web workers you collaborate with have been considering using customer relationship management (CRM) software, it makes sense to look not just at proprietary solutionis such as Salesforce.com, but at open source solutions. Open source CRM solutions are now very competitive with proprietary alternatives. […]

If you and web workers you collaborate with have been considering using customer relationship management (CRM) software, it makes sense to look not just at proprietary solutionis such as Salesforce.com, but at open source solutions. Open source CRM solutions are now very competitive with proprietary alternatives. Over on the OStatic blog, we just rounded up some good tools to consider.

If you’re unfamiliar with SugarCRM, it’s considered by many people to be the best open source CRM product. In fact, it was recently named best open source CRM technology by CRM Magazine.

SugarCRM supports sales force automation, marketing campaigns, support cases, project management, calendaring and more. It also works with both MySQL and SQLServer.

Concursive’s ConcourseSuite 5.0 is offering free CRM for up to 100 users as a promotion at the moment. You can find a case study on the suite’s capabilities midway down the page here.

Finally, I’ve written about SplendidCRM before.  It’s hosted on the web and based on both SugarCRM and Microsoft’s .Net framework. I particularly like its charting features, which you can annotate in many ways.

For more on these CRM solutions, check the OStatic story.  If you’re leaning toward trying SugarCRM, this TWiT podcast also has some good input on it, and the online demos are worth watching.

  1. SugarCRM is functionally very rich and easy to implement. If your IT team is savvy in managing a LAMP stack, SugarCRM is the best choice.

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  2. Never Heard of SugarCRM. I think everyone should take time to look at all the CRM options available. Performance is key and speed on the system is very important. Also you want ease on running the system. Kaleidico far exceeds the expectations of the list of these CRMS and should be looked at. Take a look for yourself.

    http://kaleidico.com

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  3. [...] 3 Top Open Source CRM Solutions [...]

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  4. The one gripe I have about SugarCRM is that it can some serious overkill depending on what you need. Yes, it’s good, it’s really good, in fact. But, if your a one man shop or a small team of two or three, then it’s most likely going to be overkill for what your looking for.

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  5. Before investing in a CRM package, open source or commercial, I recommend this Forrester white paper which discusses the importance of setting clear CRM objectives and establishing the right metrics.

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  6. [...] WebWorkerDaily » Archive 3 Top Open Source CRM Solutions « (tags: opensource crm) [...]

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  7. [...] WebWorkerDaily » Archive 3 Top Open Source CRM Solutions « SugarCRM, ConcourseSuite, SplendidCRM (tags: crm sumber-terbuka) [...]

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  8. SugarCRM 5.1 has just been released. This adds even more functionality to the product.

    For a full featured demo of the system, check out: http://www.thesugarrefinery.com/sugarcrm-demo.html

    And for an overview of key CRM concepts:
    http://www.thesugarrefinery.com/what-is-crm.html

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  9. I recommend reading this article to find out what questions you should be asking your CRM vendor.

    http://www.salesnexus.com/hidden_cost_of_crm.php?ref=lp-hidden_costs

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  10. [...] SugarCRM, ConcourseSuite 5.0, SplendidCRM (roundup, open source) [...]

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