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But the machine still worked, it was over 1 year old, so no warranty replacement.

139 euro for a new battery.

That’s what I call service.

Later, I found out that if I had used the term ‘lawyer’, they would have sent for free.

Moral : Lie to apple. It is the only way to get what you are entitled to.

My first macbook died within 1 week of buying it. It was replaced quite quickly I might add. I was amazed at their support.

However when something went wrong with my ipod after a year (connector slot had broken wires), The expected service cost was 250 bucks ! The support suggested buying a new iPod. I mean Apple be a little bit more reasonable here.

Also when the same replaced macbook ran into some hardware issues after 1 year Apple suggested using a 200 dollar flat rate service option for a 1000 dollar year old notebook. Also they never told me what the problem was before I had to say yes/ no to the service option. That drove me a little mad.

As you can see from these examples, maybe Apples support is a lot better than the industry, But then some of their service costs are ripoffs: Again thats not a lot worse than the industry. Apples support is still better than dell. But its far far from perfect.

http://www.techcrunch.com/2008/08/19/apple-is-flailing-badly-at-the-edges/

http://www.boygeniusreport.com/2008/08/18/apple-offers-60-day-extension-for-all-mobileme-users

Wow! $975.00 to repair a Mac mini that costs $599.00 or $799.00 at the high end new. Wow, I feel your pain.

I once had a copy of Microsoft Vista on my desk that reached out and ate my small dog Bungie. I sent it in to Microsoft and even though the dog collar and a small furry foot was sticking out from under the label, they assured me that Vista had not eaten Bungie. They told me that all copies of Vista were vegetarians and would never under any circumstance eat meat.

I miss my dog, but as a side benefit, my Windows media player will now only play old reruns of Lassie.

As for Apple support, having 4 Macs in the last 3 years I can happily say I’ve been lucky and have never had to use Apple support. Knock on wood. :)

The main thing is that there are not enough support agents available by phone and NOT enough geniuses.

Try going to a Dell, HP, or Gateway store for help. Oh yeah, they do not really have any! OK try out the Best Buy, PC Richard, or Sony Style stores, they are no comparison. AppleCare is one of the only extended service contracts worth buying. The Genius Bar concept has even been attempted to be copied by Sony, Micro Centers and others.

Everyone can find fault in any service provided, but Apple remains the best in this area. Not to mention the free training, tech help and VERY inexpensive One-on-One training they provide. A list of complaints is easy to generate for anything, but finding a “BETTER” one is NOT!

Compare Apple and HP and it is night and day. I’ve had nothing but problems with Carly era printers and their support is no help. Issues that are widespread and known (failing printers due to design flaws) are never resolved (printers failed out of warranty but I rarely used the printers). I wouldn’t have bought a $500 printer if I knew HP viewed them as disposable printers. I will never buy HP again.