Comments on: Open Thread: Are You Happy With Apple Support?

By: BobbyT

BobbyT — Wed, 27 May 2009 01:22:35 +0000

More and more people are leaning towards online DVD rentals due to the fact that you can order the DVDs of your choice form your office or home computer and get them delivered right at your door step. No need to make a trip to the local video store in the rain, winter, or snow!

However, out of so many online DVD rental sites in UK, which one meets your need and expectation? It is wise to compare the top online DVD rental sites before you can make a decision.

For more information visit: http://online-dvd-rental-reviews.co.uk/

By: Craig

Craig — Sun, 19 Apr 2009 04:02:49 +0000

I am very impressed with apple support. I had dropped my phone last week,and when i originally called apple support, i spoke with a guy who said ” unfortunately apple doesnt cover accidental ussage of your iphone. i barely dropped it,and the screen went all gray and had horizontal lines on it. It still accepted calls, and text messages, but i could not read the screen. The guy explained to me my options, including sending it to a 3rd party for repair.And said it would be 299.99 for a refurbished unit. i was very upset. So i called back later and spoke to an awesome guy named Neil who listened to my problem and was very helpful. He understood that the iphones slippery and that accidents happen, and sent me out a box so they could diagnose the problem. Just today, i get an email saying apple has shipped my replacement. Its customer service like this that makes me want to continue buying apple products, I have gotten the best service. I guess if you dont get the answer your looking for,there are other people out there who care that will satisfy your needs. That email sure made my day, as apple had no obligation to replace my phone since it was my fault,but did anyways. They freakin Rock!

By: Hmmm

Hmmm — Fri, 03 Oct 2008 21:10:38 +0000

I’m on the phone right with Apple support in the USA and a woman who doesn’t understand me is my customer support rep. She has a strong Asian accent. Did they move their support staff overseas now, because if they did, what’s the point of getting apple support?

By: Steve Barsh

Steve Barsh — Fri, 22 Aug 2008 06:20:42 +0000

I’ve been pleased with Apple service over the last few years (mostly trough the store). A new Apple online service area is on Get Satisfaction –> http://getsatisfaction.com/apple Nice crowd-sourced area of good Apple information on multiple products.

By: michael

michael — Tue, 19 Aug 2008 21:38:38 +0000

My battery on my 17″ MB Pro started growing. It was getting fatter. It grew out of its holder, and started leaking over my desk. I called apple, and they asked if the computer still worked. Well, it did, despite a growth on the bottom so rocky that I had to put the machine on a towel, and so leaky that it rotted the towel.

But the machine still worked, it was over 1 year old, so no warranty replacement.

139 euro for a new battery.

That’s what I call service.

Later, I found out that if I had used the term ‘lawyer’, they would have sent for free.

Moral : Lie to apple. It is the only way to get what you are entitled to.

By: Ups and Downs for Apple

Ups and Downs for Apple — Tue, 19 Aug 2008 21:04:49 +0000

[...] there are some users grumbling about Apple products lately, notably Michael Arrington and Om Malik. Arrington, a big supporter of Apple, reels off a litany of failed Apple products, particularly his [...]

By: Yuvamani

Yuvamani — Tue, 19 Aug 2008 20:16:49 +0000

Apple support sucks after the warranty expires or you are left with something which is not covered in the warranty. It is a good idea to buy Apple Care because if you do not you are going to be left with a huge bill.

My first macbook died within 1 week of buying it. It was replaced quite quickly I might add. I was amazed at their support.

However when something went wrong with my ipod after a year (connector slot had broken wires), The expected service cost was 250 bucks ! The support suggested buying a new iPod. I mean Apple be a little bit more reasonable here.

Also when the same replaced macbook ran into some hardware issues after 1 year Apple suggested using a 200 dollar flat rate service option for a 1000 dollar year old notebook. Also they never told me what the problem was before I had to say yes/ no to the service option. That drove me a little mad.

As you can see from these examples, maybe Apples support is a lot better than the industry, But then some of their service costs are ripoffs: Again thats not a lot worse than the industry. Apples support is still better than dell. But its far far from perfect.

By: Fanboys unite: Google and Apple trounce rivals in satisfaction study » VentureBeat

Tue, 19 Aug 2008 18:53:13 +0000

[...] report comes at a time when a couple prominent bloggers, Mike Arrington and Om Malik, have made it clear that they are unhappy with their Apple products. It’ll be interesting to [...]

By: Niraj

Niraj — Tue, 19 Aug 2008 18:48:53 +0000

It’s funny how this 60-day extension has prompted a lot of questioning about Apple’s overall support, with both Techcrunch and Boy Genius Report posting similar stories:

http://www.techcrunch.com/2008/08/19/apple-is-flailing-badly-at-the-edges/

http://www.boygeniusreport.com/2008/08/18/apple-offers-60-day-extension-for-all-mobileme-users

By: Bob Jones

Bob Jones — Tue, 19 Aug 2008 18:45:13 +0000

I haven’t had to deal with Apple support for years. The only negative experiences I’ve ever had were with third party Apple authorized places.