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Summary:

DVD rental-by-mail service Netflix is having a technical problem that has all but shut down its shipping capabilities since Tuesday. (That’s why your copy of Good Luck Chuck hasn’t arrived yet.) The Wall Street Journal reports that the company still doesn’t know what caused the failure, […]

DVD rental-by-mail service Netflix is having a technical problem that has all but shut down its shipping capabilities since Tuesday. (That’s why your copy of Good Luck Chuck hasn’t arrived yet.)

The Wall Street Journal reports that the company still doesn’t know what caused the failure, but customers will be credited in some way for the downtime. This is the second outage for the company so far this year. Maybe Netflix should accelerate the bulking up of its streaming library.

  1. [...] taken a lot of heat this year. Netflix dominates the rent-by-mail space (when its shipping centers aren’t down), and Blockbuster’s bid to buy Circuit City was derided by just about everyone. So [...]

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  2. [...] some echo chamber coverage, see The Consumerist, Epicenter, BoingBoing Gadgets, NewTeeVee, and The [...]

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  3. I think they missed the obvious solution, aka “not a refund”.

    Send more movies.

    Details: http://www.kyle-brady.com/2008/08/15/netflix-downtime/

    –Kyle

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  4. [...] that they would “leave the company unable to send out confirmation on the returned discs or send out new orders to subscribers.” Although operations have resumed, the company is continuing to work on fully restoring [...]

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  5. [...] in the Netflix Groove: Red Envelopes Return After being out of commission for three days this week, Netflix has got its shipping back up and running. Like the bizarre death [...]

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  6. Running the systems for DVD rentals is complex and NFLX is solid! I know, I run the software for SugarDVD.com, the largest rental by mail for Adult DVDs online. Hats off to NFLX for addressing this publically and quickly. Anyone who gets upset at their delay can drive to the video store or use video-on-demand!

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  7. [...] company hit two rough patches during August with an outage that interrupted service and cost Netflix $6.5 million in credit given to subscribers. Additionally “net subscriber [...]

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