Comments on: Is iPhone’s 3G Connection a Disappointment? http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/ Trusted Insights and Conversations on the Next Wave of Technology Wed, 25 Nov 2009 20:58:30 +0000 http://wordpress.com/ hourly 1 By: Kong http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-984759 Kong Tue, 17 Nov 2009 05:26:04 +0000 http://gigaom.com/?p=17351#comment-984759 <p>I had facing drop call in Malaysia. My service providor is Celcom. After I swap to Maxis the drop call problem automatic solve. Now My iPhone 3GS with 3G enable without any problem. Maybe for who is facing same problem, can try to change SIM card, if still having problem then change service providor.</p> I had facing drop call in Malaysia. My service providor is Celcom. After I swap to Maxis the drop call problem automatic solve. Now My iPhone 3GS with 3G enable without any problem. Maybe for who is facing same problem, can try to change SIM card, if still having problem then change service providor.

]]> By: iPhone 3G Issues: The Plot Thickens | Mobil Teknoloji Haberleri http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-973030 iPhone 3G Issues: The Plot Thickens | Mobil Teknoloji Haberleri Tue, 15 Sep 2009 14:28:47 +0000 http://gigaom.com/?p=17351#comment-973030 <p>[...] ears bleed with their tales of iPhone 3G woes. When we asked our readers about their experience, a majority said they were getting speeds only marginally better than the original iPhone. BW offers some clues as to [...]</p> [...] ears bleed with their tales of iPhone 3G woes. When we asked our readers about their experience, a majority said they were getting speeds only marginally better than the original iPhone. BW offers some clues as to [...]

]]> By: Om Malik http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-971398 Om Malik Thu, 03 Sep 2009 13:10:22 +0000 http://gigaom.com/?p=17351#comment-971398 <p>I think such problems impact many people and in many parts of the world so I am not surprised that you are experiencing those as well. In the US, we have seen that as well - some AT&T phones have full strength and the iPhone right next to it has two bars or so. But I have seen these problems with other devices too. For instance a Blackberry would have no 3G while an iPhone does.</p> <p>Thanks for the input on the devices. I would like to look into this and thanks for the tip-off.</p> I think such problems impact many people and in many parts of the world so I am not surprised that you are experiencing those as well. In the US, we have seen that as well – some AT&T phones have full strength and the iPhone right next to it has two bars or so. But I have seen these problems with other devices too. For instance a Blackberry would have no 3G while an iPhone does.

Thanks for the input on the devices. I would like to look into this and thanks for the tip-off.

]]> By: Gsp http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-971391 Gsp Thu, 03 Sep 2009 11:19:11 +0000 http://gigaom.com/?p=17351#comment-971391 <p>Hi Om, I know this post is a year old now, but I had to add what I think may be very interesting info to you all...</p> <p>I just got an iPhone 3GS here in the UK on Apple's partner O2 network about 2 weeks ago, and had problems with only 1 bar or no GPRS signal, no Edge or 3G displayed on screen across a range of high coverage locations, and when 3G did briefly popup on screen speed tests (with speedtest.net - google's top result for internet speed test) showed me download speeds varying from about 11kbps to 77kbps.</p> <p>Here in the UK we've had 3G for a while, & all O2s 3G nationwide is HSDPA speeds, capable of 7.2Mbps for laptops, but capped at 3.5Mbps for the iPhone - which basically means I was getting 2% or less of the speeds I should've been.</p> <p>After following all O2's and Apple's troubleshooting steps, including exchanging for a new SIM, they advised me to swap the handset. Since then I've been through 3 handsets, and this 4th one finally gave me 3500kbps when connected to 3G in the store.</p> <p>However, (& this is the bit you may be particularly interested in), I've been with O2 for almost 10 years, and their signal & coverage has always been flawless - but with this 4th iPhone, I'm still getting mostly 2 out of 5 bars GPRS signal, and often no signal, in areas (including my home) where I used to get a full 5 bars on my on all of my various Nokia & Sony Ericsson handset over the years...and everyone around me is getting a full 5 bars at all times on their various other (non iPhone) handsets and networks.</p> <p>Not only that, but 3G or Edge, rarely if ever actually appears on screen. AND (yeah I know, but there's more), the GPRS connection fluctuates on the phone, sitting in the same location. By that I mean, I put my iPhone down on my desk and notice it has 3 bars reception...then I look over at it, say 10 mins later, and it shows no signal...I look again 10 mins after that, & it shows 1 bar.</p> <p>I'm in a high coverage area, which I've had confirmed by O2, and as I said over the lat 10 years or so & 6 different handsets from NEC, Nokia, & Sony Ericsson - I've had flawless reception all over the UK.</p> <p>Sooooo.....the point is - in the states you're all pretty much putting your connection problems down to AT&T - but maybe it's not all them....maybe the problem is a combination of that AND generally poor reception capabilities in the iPhone?</p> <p>I must say, it's very frustrating for me - right now I'm pretty much feeling that I'd be better off saving my money & just getting an iPod Touch instead & keeping a separate phone to do that job properly (i.e. calls & text messages). The day Sony Erisccon make an Android phone, I reckon I'll jump on it.</p> Hi Om, I know this post is a year old now, but I had to add what I think may be very interesting info to you all…

I just got an iPhone 3GS here in the UK on Apple’s partner O2 network about 2 weeks ago, and had problems with only 1 bar or no GPRS signal, no Edge or 3G displayed on screen across a range of high coverage locations, and when 3G did briefly popup on screen speed tests (with speedtest.net – google’s top result for internet speed test) showed me download speeds varying from about 11kbps to 77kbps.

Here in the UK we’ve had 3G for a while, & all O2s 3G nationwide is HSDPA speeds, capable of 7.2Mbps for laptops, but capped at 3.5Mbps for the iPhone – which basically means I was getting 2% or less of the speeds I should’ve been.

After following all O2’s and Apple’s troubleshooting steps, including exchanging for a new SIM, they advised me to swap the handset. Since then I’ve been through 3 handsets, and this 4th one finally gave me 3500kbps when connected to 3G in the store.

However, (& this is the bit you may be particularly interested in), I’ve been with O2 for almost 10 years, and their signal & coverage has always been flawless – but with this 4th iPhone, I’m still getting mostly 2 out of 5 bars GPRS signal, and often no signal, in areas (including my home) where I used to get a full 5 bars on my on all of my various Nokia & Sony Ericsson handset over the years…and everyone around me is getting a full 5 bars at all times on their various other (non iPhone) handsets and networks.

Not only that, but 3G or Edge, rarely if ever actually appears on screen. AND (yeah I know, but there’s more), the GPRS connection fluctuates on the phone, sitting in the same location. By that I mean, I put my iPhone down on my desk and notice it has 3 bars reception…then I look over at it, say 10 mins later, and it shows no signal…I look again 10 mins after that, & it shows 1 bar.

I’m in a high coverage area, which I’ve had confirmed by O2, and as I said over the lat 10 years or so & 6 different handsets from NEC, Nokia, & Sony Ericsson – I’ve had flawless reception all over the UK.

Sooooo…..the point is – in the states you’re all pretty much putting your connection problems down to AT&T – but maybe it’s not all them….maybe the problem is a combination of that AND generally poor reception capabilities in the iPhone?

I must say, it’s very frustrating for me – right now I’m pretty much feeling that I’d be better off saving my money & just getting an iPod Touch instead & keeping a separate phone to do that job properly (i.e. calls & text messages). The day Sony Erisccon make an Android phone, I reckon I’ll jump on it.

]]> By: Apple is Risking its Brand Image | Trendsspotting http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-962836 Apple is Risking its Brand Image | Trendsspotting Wed, 29 Jul 2009 02:08:59 +0000 http://gigaom.com/?p=17351#comment-962836 <p>[...] iPhone, the Apple brand was influenced by negative attitudes towards AT&T, mostly for issues of connectivity and costs. Only thanks to its brands strength (high involvement, high emotional engagement, design [...]</p> [...] iPhone, the Apple brand was influenced by negative attitudes towards AT&T, mostly for issues of connectivity and costs. Only thanks to its brands strength (high involvement, high emotional engagement, design [...]

]]> By: iPhone Tethering? Be Careful What You Wish For! http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-921403 iPhone Tethering? Be Careful What You Wish For! Mon, 12 Jan 2009 05:50:21 +0000 http://gigaom.com/?p=17351#comment-921403 <p>[...] New iPhone will jumpstart wireless broadband 2. Is iPhone’s 3G connection a disappointment 3. 4G Wireless & the ensuing bandwidth [...]</p> [...] New iPhone will jumpstart wireless broadband 2. Is iPhone’s 3G connection a disappointment 3. 4G Wireless & the ensuing bandwidth [...]

]]> By: iPhone 3G: Complaints Mount About Data Service Speeds : iPhone 3G Accessories Review http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-900487 iPhone 3G: Complaints Mount About Data Service Speeds : iPhone 3G Accessories Review Sat, 20 Sep 2008 00:17:38 +0000 http://gigaom.com/?p=17351#comment-900487 <p>[...] the service woes have tarnished the experience. In a comment left at GigaOM, for example, user Len Fischer posted, “Overall, I love the device, but the 3G service could be better. I get the sense that [...]</p> [...] the service woes have tarnished the experience. In a comment left at GigaOM, for example, user Len Fischer posted, “Overall, I love the device, but the 3G service could be better. I get the sense that [...]

]]> By: Cheryl A. Frazier http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-898178 Cheryl A. Frazier Sun, 07 Sep 2008 00:31:45 +0000 http://gigaom.com/?p=17351#comment-898178 <p>I find that if I purchase an app. on the phone i cannot complete the download. The iTunes store seems to have to figure out the bill first. Another problem, when I see the update app store notice for a software I purchased, if I download it on the phone it will not complete, not even in a sync. There seems to be a disconnect between the network/ WiFi and the App. Store. Whats up with that? How can it be fixed. I have the latest frame-ware. Right now I'm disappointed. I need a solution or a suggestion, a work around.</p> I find that if I purchase an app. on the phone i cannot complete the download. The iTunes store seems to have to figure out the bill first. Another problem, when I see the update app store notice for a software I purchased, if I download it on the phone it will not complete, not even in a sync. There seems to be a disconnect between the network/ WiFi and the App. Store. Whats up with that? How can it be fixed. I have the latest frame-ware. Right now I’m disappointed. I need a solution or a suggestion, a work around.

]]> By: Rob http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-896157 Rob Thu, 28 Aug 2008 14:12:46 +0000 http://gigaom.com/?p=17351#comment-896157 <p>I bought the iphone 3g, and I live in NYC. I experience many dropped calls per day. I'm disappointed.</p> I bought the iphone 3g, and I live in NYC. I experience many dropped calls per day. I’m disappointed.

]]> By: Yuval http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-896032 Yuval Wed, 27 Aug 2008 21:59:28 +0000 http://gigaom.com/?p=17351#comment-896032 <p>Have been using it for 3 weeks now it the Boston area and the network is AWFUL !! I can NOT get mails, I can NOT open websites and of course that I can NOT use the maps. One of the main reasons that I bought this was the GPS feature, well... according to the GPS I can drive through buildings, most of the time I can't get the map, it never stops "loading..." - real disappointment!</p> Have been using it for 3 weeks now it the Boston area and the network is AWFUL !! I can NOT get mails, I can NOT open websites and of course that I can NOT use the maps. One of the main reasons that I bought this was the GPS feature, well… according to the GPS I can drive through buildings, most of the time I can’t get the map, it never stops “loading…” – real disappointment!

]]> By: paul http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-895847 paul Tue, 26 Aug 2008 19:44:02 +0000 http://gigaom.com/?p=17351#comment-895847 <p>I just bought the 3G this past Sunday. The phone service is ok but he data service (email and web) is TERRIBLE, at least where I am - I live in Brooklyn and work in Soho. In fact, at one point, I was right outside the Apple store in Soho and I could not get on the web at all. Go figure. It takes forever to get to any website and even after it does, it drops out. The iphone itself and all its features are great.</p> <p>Apparently there is a 2.0.2 version of the software which I haven't downloaded yet. Could this be the cause of all the problems?</p> I just bought the 3G this past Sunday. The phone service is ok but he data service (email and web) is TERRIBLE, at least where I am – I live in Brooklyn and work in Soho. In fact, at one point, I was right outside the Apple store in Soho and I could not get on the web at all. Go figure. It takes forever to get to any website and even after it does, it drops out. The iphone itself and all its features are great.

Apparently there is a 2.0.2 version of the software which I haven’t downloaded yet. Could this be the cause of all the problems?

]]> By: sirenspeaks http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-895789 sirenspeaks Tue, 26 Aug 2008 13:54:46 +0000 http://gigaom.com/?p=17351#comment-895789 <p>You can get the new iphone 3g without a contract!!! This is where I got mine: http://www.xpango.com?ref=91473182</p> You can get the new iphone 3g without a contract!!! This is where I got mine: http://www.xpango.com?ref=91473182

]]> By: lazendude http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-895662 lazendude Mon, 25 Aug 2008 19:46:26 +0000 http://gigaom.com/?p=17351#comment-895662 <p>I live in the Boston area, the 3G here is spotty, and if I use the iphone in 3G mode I almost cannot make a call, dropped all the time. the 3G bars cycle from 1 to 3 without even moving. in the Edge mode the phone works fine and no dropped call issues. AT&T is blaming Apple and Apple points to them, either way they are both responsible to resolve the problem. Neither is doing a good job in owing up to the issue from what I can see from reading the comments above it really seems to be pointing to the network I have patience but it is really beginning to wear thin.....</p> I live in the Boston area, the 3G here is spotty, and if I use the iphone in 3G mode I almost cannot make a call, dropped all the time. the 3G bars cycle from 1 to 3 without even moving. in the Edge mode the phone works fine and no dropped call issues. AT&T is blaming Apple and Apple points to them, either way they are both responsible to resolve the problem. Neither is doing a good job in owing up to the issue from what I can see from reading the comments above it really seems to be pointing to the network I have patience but it is really beginning to wear thin…..

]]> By: Selling Geek: Tech Reviews for Sales Pros » Should salespeople buy an Apple iPhone 3G now? http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-895041 Selling Geek: Tech Reviews for Sales Pros » Should salespeople buy an Apple iPhone 3G now? Thu, 21 Aug 2008 00:47:56 +0000 http://gigaom.com/?p=17351#comment-895041 <p>[...] importantly, a substantial number of 3G users are reporting performance problems with their new phones - dropped calls, poor network connectivity, intermittent crashes, and sometimes bizarre camera [...]</p> [...] importantly, a substantial number of 3G users are reporting performance problems with their new phones – dropped calls, poor network connectivity, intermittent crashes, and sometimes bizarre camera [...]

]]> By: McGuire’s Law » Blog Archive » Managing the Danger: August 18, 2008 Edition http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-894574 McGuire’s Law » Blog Archive » Managing the Danger: August 18, 2008 Edition Mon, 18 Aug 2008 11:30:47 +0000 http://gigaom.com/?p=17351#comment-894574 <p>[...] Disappointing 3G speeds [...]</p> [...] Disappointing 3G speeds [...]

]]> By: iPhone 3G’s Mystery Issues: The Plot Thickens - GigaOM http://gigaom.com/2008/08/11/is-iphones-3g-connection-a-disappointment/#comment-893989 iPhone 3G’s Mystery Issues: The Plot Thickens - GigaOM Thu, 14 Aug 2008 19:41:28 +0000 http://gigaom.com/?p=17351#comment-893989 <p>[...] ears bleed with their tales of iPhone 3G woes. When we asked our readers about their experience, a majority said they were getting speeds only marginally better than the original iPhone. BW offers some clues as [...]</p> [...] ears bleed with their tales of iPhone 3G woes. When we asked our readers about their experience, a majority said they were getting speeds only marginally better than the original iPhone. BW offers some clues as [...]

]]>