24 Comments

Summary:

When Starbucks first made their deal to switch from T-Mobile hotspots to AT&T I saw some strange things in a few of their stores.  The presence of two separate WiFi hotspots in a single Starbucks sometimes gave my PC pause as it tried to connect to […]

Starbucks_logoWhen Starbucks first made their deal to switch from T-Mobile hotspots to AT&T I saw some strange things in a few of their stores.  The presence of two separate WiFi hotspots in a single Starbucks sometimes gave my PC pause as it tried to connect to one of the two at random.  That soon settled down and for me the Starbucks WiFi has been business as usual for a while.  That’s apparently not the experience that some are having as Buzz Bruggeman is complaining how the T-Mobile hotspots in various Starbucks locations have been giving him fits recently.

Over the last week I have had endless problems trying to log in. And ifyou call T-Mobile tech support their responses demonstrate a new levelof cluelessnes.

Buzz is no doubt running into the support issues I foresaw when Starbucks quit T-Mobile.  I don’t think T-Mob cares about Starbucks customers any longer but no doubt that short-sightedness will bite them in the long run.

So how is the WiFi at Starbucks been for you lately?

  1. Absolutely! Since I am a barista, I use wifi on my iPod touch to check news and blogs whenever I get a break. It has been wonky ever since at&t(and free wifi for employees) started. Only recently has AT&T improved. Maybe at the same time T Mobile started having problems?

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  2. I’ve absolutely noticed a serious decline in T-Mobile Hotspots, and not just at Starbucks. It’s slow and very prone to fits which the folks at T-Mobile will always blame on the device.

    My wifi provider of choice these days is Boingo, by far. Even better that they’ll be in all Starbucks soon thanks to partnership with AT&T. I’m just waiting another 2 months for my T-Mobile contract to expire to officially jump ship. The only place it will matter is in Borders.

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  3. William C Bonner Saturday, August 9, 2008

    I’ve had problems in some of the Starbucks. I pay for internet with T-Mobile and there’s nothing more frustrating than a service that you pay for not working.

    More recently I’ve spent time in other coffee houses that have free WiFi.

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  4. I rarely used WiFi at Starbucks prior to the switch to AT&T (I could get “free” (to me) access through iPass, but didn’t feel like making my employer pay $9/day if I could also use my EVDO card for free.

    Since the switch to AT&T, I have used WiFi on occasions and never experienced a problem connecting or getting decent speed. That said, virtually all my favorite non-Starbucks coffee houses nowadays have free WiFi, so I am not really very dependent on the big “bad” chain from Seattle. Just noticed the other day that Peet’s Coffee and Tea seems to be rolling out WiFi now…

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  5. While I don’t frequently use my Tmobile Hotspot subscription so I cant really say anything about its performance. I have been a Tmobile cellular customer for 7 years and they absolutely have the best customer service of any company I’ve dealt with. Everytime I’ve had an issue their customer reps dealt with it immediately professionally and knowledgably. They also have had some of the nicest customer reps as well.

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  6. T-mobile hotspots are not working in New York City Starbucks. I phoned T-mobile and they acknowldged the outage and credited me $5. They said they expected the NYC-wide outage to be less than a week. We’ll see…

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  7. Jim Popovitch Saturday, August 9, 2008

    Wifi @ Starbucks, where AT&T has assumed the service and attempts to pass the login to T-Mobile, sucks. T-Mobile Wifi @ other, non-AT&T, sites (airports, etc) still rocks! The problems more than likely stem from the fact that AT&T probably doesn’t really care much about satisfying T-Mobile customers (and frankly I can’t fault them for that attitude). If I knew that AT&T wifi was just as good as the previous T-Mobile, then I would setup an AT&T account PDQ. Unfortunately my only past experiences with AT&T (SBC) wifi was at Caribou Coffee shops and frankly the constant disconnects and high latency eventually turned me into a Starbucks fan.

    -Jim P.

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  8. In the last week I’ve used both at&t and tmobile at starbucks without any problems. I have a tmobile hotspot account but I wanted to test the new deal that starbucks has. If you use a starbucks card you get 2 free hours of at&t wifi a day-it worked great.

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  9. Over the course of 2-3 months, as my local Starbucks has transitioned to integrate the T-Mobile and AT&T WiFi, there were some teething problems I noted. I have AT&T Pro Elite Tier DSL service at home and included in my monthly subscription is the ability to log on to any AT&T hot spot. About a month ago I could not get on because the AT&T portion kept defaulting me to a T-Mobile error page. I also had some intermittent issues getting logged on. Yesterday it worked very well, and I was able to work at my “mobile office” and enjoy coffee with no issues. One thing I did notice was that the auto log in page that comes up is Java based. On my MacBook Pro, Dell XPS M1220, Toshiba Libretto, Samsung Q1 (Celeron), and IBM ThinkPad X41 it pulls up that log in page with minimal lag. But on my Fujitsu U810 the page lags up to 5 minutes before pulling up the full page. In either XP or Vista, the U810 takes so long to pull up the page that I sometimes resort to my Sprint USB Air Card 595U, because I have to reload the page multiple times. Other than that it has been smooth at my local Starbucks …. now if they can do something about music there ….

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  10. I’m confused. Does Starbucks have AT&T or T-Mobile wireless internet in their stores?

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