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Summary:

The past two days were supposed to be one of the biggest launches in Apple history in terms of the number of big products being released. Unfortunately the launch has been anything but smooth. Four different products were scheduled to be launched in the past 2 […]

The past two days were supposed to be one of the biggest launches in Apple history in terms of the number of big products being released. Unfortunately the launch has been anything but smooth.

Four different products were scheduled to be launched in the past 2 days: MobileMe, App Store, 3G iPhone, and an update to iPod Touch software. Three of those four products have had noticeable setbacks.

MobileMe

Apple’s replacement for their .Mac service, MobileMe, was set to launch yesterday. Not only did the launch not go smoothly yesterday, it’s still not going today. 36 hours later, Apple has the following message up:

The MobileMe transition is underway but is taking longer than expected. While core services such as desktop mail, iDisk and sync are available, the new MobileMe web applications are not yet online. Thank you for your patience as we complete the upgrade.

All of the services that previous .Mac users had have been unavailable for the majority of the past 36 hours or so.

iPod Touch Update

The new software for the iPod Touch is still on target for being released today, but the update process has been subpar to say the least. Users (myself included) see there is an update for their iPod in iTunes but when they proceed with the upgrade process an error message is displayed saying the iTunes store link can’t be accessed. I personally have had iTunes switch back and forth about a dozen times between saying there is and there isn’t an update for my iPod Touch.

Apparently server issues are to blame for this.

3G iPhone

The same server issues that are plaguing the iPod Touch upgrade also seem to be causing issues with some 3G iPhone activations. According to Macrumors, some Apple stores are just sending people home to activate their new iPhones because of the issues.

Now, let’s put somethings in perspective here. I would say of these three issues, the MobileMe one is really the only massive fail. The iPod Touch and 3G iPhone issues are more of a nasty inconvenience than anything (and we’re still only a few hours in to their launches).

To me it just feels like Apple bit off a bit more than they could chew and the consequence of that is their usual seamless user experience is getting hit hard.

Have any of these issues affected you? What has your experience been with these updates in the past couple of days?

  1. I haven’t been able to activate my iPhone through iTunes, i have tried on both Mac and PC and receive two different error message; the PC one blaming my network! Disappointed as i have been waiting for a while for the new iPhone and i would have thought that Apple would have implemented contingency plans for all the services they are launching this week.

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  2. vyh7fz3lf9azkl2e Friday, July 11, 2008

    My AT&T store in Pensacola, FL, ran out of black 16GB iPhones within 20 minutes of opening. Total stock of all models ran out within 45 minutes. Story was the same at three other AT&T stores in the city. Each could have sold the paltry stock Apple provided several times over and still run out. Under-estimates of that magnitude are criminally stupid.

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  3. A nasty inconvenience? There are an awful lot of people who have updated their phones to 2.0 and presently cannot use them – and they will remain nothing but expensive paperweights until Apple sorts things out.

    Remember when Jobs was harping on about how you couldn’t afford for your phone to be unreliable? The same applies when it’s Apple causing the issues rather than crappily-written software.

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  4. iPhone 3G, ‘NOT’ 3G iPhone, samething with iPod Touch, ‘NOT’ Touch iPod. NOW YOU GET IT NOW!

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  5. tch tch very disappointing. mobile me is a disaster. not enough iPhones to meet demand… wtf happened? apple has mud on their face over this one…

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  6. Bill in Kerrville TX Friday, July 11, 2008

    Finally connected to server for upgrade about 12:25 CDT. It’s now complete and working as a phone but still has to restore music, etc.

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  7. My Iphone is a paperweight now having downloaded 2.0 but can’t get itunes store access to re- activate. Called ATT and Apple support. I was told to just keep trying, with no estimate on when it will be fixed. Should have known better to do it this soon. Frustrating…..

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  8. 3G phone working OK but cannot sync – seems it needs to go out to store and that’s unavailable. My old iPhone with Sim card from other phone casnnot be activated either.

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  9. Was this really unexpected? We saw the same activiation issues with iPhone 1.0 and everyone freaked out and a couple of days later it was fine and you never heard anything else about it. I updated to 2.0 on my iPhone with no problem, as I’m sure the majority of people have. Yes, some people are having problems and yes, Apple should have ramped up the activation infrastructure after seeing what happened last year… but the world keeps turning, these isssues will be worked out, and a week or so from now nobody will be talking about this.

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  10. I have the original iPhone, and this morning I updated it to version 2.0 to my surprise I was issued a prompt with a nice beep. This was to inform me that “We could not complete your iTunes Store Request, The network connection was reset” and at the bottom of that it said that “I” should (make sure your network connection is active and try again) are you kidding me! and to add insult to injury I call the apple care number only to be told by some automated voice who can’t understand a word of english that to get help with your problem i will need to speak with a representative and that there are no representatives available at this time please call again at another time, WOW! So I called my nearest Apple store only to be told by a very nice lady that it is happening everywhere and I will just have to keep on trying iTunes and that they had been selling phones all morning and telling people to go home and activate it there. The only problem is that now iTunes is now down for the count. And I Have a paper weight which came at the price of $551.23 that was with my $100.00 rebate! WTF THANKS APPLE

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