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Comcast has screwed me royally and of course as a big company they do not care.  They are now saying that their technician came to our house yesterday and no one was here so we blew it.  Now, never mind that 3 people spent all day […]

Halloween_040_01Comcast has screwed me royally and of course as a big company they do not care.  They are now saying that their technician came to our house yesterday and no one was here so we blew it.  Now, never mind that 3 people spent all day in the house waiting for Comcast to show up, the records have been entered in the Comcast system that we were not home when they arrived.  Forget the fact that I called them several times asking them where they were, they made a false entry in their system to cover that they did not show up.  They even claim they called me when I wasn’t home to tell me they were here.  Yeah, right.

They have now rescheduled the installation for July 9.  Yes, I will be without TV and internet service until July 9, although why I should believe they will show up then is beyond me.  So it looks like I now have 9 days to find a replacement for Comcast for TV and internet service.  How about it Verizon?  Why don’t you contact me and get me hooked up so I can drop Comcast?

  1. Consult with Mona Shaw, she has a unique talent when dealing with Comcast.

    http://www.roanoke.com/business/wb/136421

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  2. This appears to be a policy of Comcast’s rather than a local guy covering his arse.

    I had precisely the same experience in New Jersey, not once but twice. In this case my wife stayed at home for both days only to be told both times that they turned up and perhaps she had “briefly left the house for an errand?”
    Then friends of ours where told the same story two years later when it happened to them in Atlanta.

    Just wait until the system goes down for a couple of days, (which is the only thing they can truly guarantee), and look to see what BS they come up with then.

    I sympathise with you.

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  3. http://twitter.com/comcastcares

    Guys on TWiT swear it works.

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  4. I wouldn’t be so hard on them, (ducks…) I feel that the Tech’s that do that need to be fired there is no excuse for them lying. They are the ones giving Comcast a bad name.

    However they had a chance to make it up to you but failed rescheduling it for July 9 that is their fault.

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  5. GoodThings2Life Tuesday, July 1, 2008

    Comcast blows. Period. My parents have Comcast in Pittsburgh and after repeated efforts to get the company to fix their Internet service, they still have frequent hours-long outages for no apparent reason. As a result, my parents are moving to Verizon’s service over the summer in hopes that it will be better.

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  6. I read frequently on Consumerist of Comcast issues, one story was where he saw the Comcast tech park his van down the street sneak up and put the “missed you again” flier on his door and bolted. But that story is unverified.

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  7. One quick look at Comcast’s management tells me all I need to know. The Chairman, Chief Exec. Officer AND President of Comcast Holdings is the same person: Brian Roberts (who made $22.5 million last year, btw). In this day and age, if that’s not an indication of screwed up priorities, nothing is. Maybe you should give Mr. Roberts a call and ask him to fix his company — after he fixes your customer service failure.

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  8. I must be the only person who hasn’t had a problem with Comcast. They installed my internet and TV service 4 years ago and I have only had one outage and it only lasted about an hour.

    When I scheduled the install, I was told between 8:00 am and noon and the tech showed up at 8:15 am.

    Now, my mother, girlfriend, sister and many of my friends all have Comcast horror stories similar to James’.

    I’m gonna keep my fingers crossed while knocking on wood that my Comcast Carma continues to be good.

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  9. Marshall Huwe Tuesday, July 1, 2008

    Do they have AT&T Uverse in your area? They are very aggressive in getting new business right now and the service shows! I was apprehensive leaving my cable modem, but the ATT internet service has been fantastic so far.

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  10. James at least they cared enough to give you an install date to lie about. In my case they just keep telling me they have no install dates, since Feb 14, 2007!

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