Comments on: Bomgar Enables Remote Support

By: TechMonkey

TechMonkey — Tue, 10 Aug 2010 06:10:47 +0000

Bomgar is really great.

Yet I'm an ISV (in terms of Joel Spolsky) and I try to save as much as possible on support.

So, I use free tools. I recently returned to Skyfex (skyfex.com), as they revamped the gui and refurbished the looknfeel. It's sometimes laggy, but it works for me and I pay nothing.

By: Vadim

Vadim — Wed, 15 Apr 2009 16:09:06 +0000

I've heard decent reviews of Bomgar from colleagues but they complain about the need to install the equipment. I've been using a remote pc access software from Proxy Networks called Proxy Pro 6. It handles mostly internal business troubleshooting and service, so it is capable of the most complex functions. Proxy Pro 6 has provided me with more advanced features than Bomgar and there was no hassle of installing hardware.

By: Brian Cohen

Brian Cohen — Tue, 18 Nov 2008 00:17:36 +0000

Check the collaborative remote support appliance at RHUB (http://www.rhubcom.com). It costs much less than Bomgar and offers collaborative functions for more effective troubleshooting on the top of typical remote support functions provided by Bomgar.

By: Constantin

Constantin — Fri, 19 Sep 2008 16:56:41 +0000

Mike,
Would you also be interested in trying another free tool as TeamViewer (www.teamviewer.com)?
TeamViewer is really easy screen sharing without to take care about any obstacles (NAT, proxies, dynamic IPs) combined with a userfriendly interface. Plenty of features are included and TeamViewer works cross-plattform (Win+Mac).

I’m looking forward to hear your opinion on that!

Regards,
Constantin

By: chunkybend

chunkybend — Wed, 27 Aug 2008 20:39:11 +0000

Re: Matt:

Your link does not seem to be working.

By: matt

matt — Thu, 17 Jul 2008 15:30:58 +0000

Re: Scott:
http://www.marketwatch.com/news/story/bomgars-remote-access-software-doesnt/story.aspx?guid={E066583F-BF93-4E13-BE8E-0276531160E2}&dist=hppr

By: Scott Ruck

Scott Ruck — Thu, 03 Jul 2008 13:00:22 +0000

I never understood why anybody would pay that much for a machine that could become obsolete in a couple of years. I was a long-time user of Log Me In, but have since switched to Techinline Remote Desktop (www.techinline.com). Although it does not have as many features as Log Me In Rescue, I find it to be very effective and it is probably the easiest tool to use on the market from the client’s side because there is absolutely no installation required on either end. At $30 a month, I find it to be a great solution