Comcast- 1, JK- 0

Comcast_logoThe move was on schedule as expected at the start of the day today with Comcast scheduled to arrive for the new installation between 8 and 11 am.  I was stuck waiting for the technician to arrive to install the cable TV equipment and especially the cable modem for the Internet service.  When they had not arrived by 12:30 I called Comcast and after a 5 minute menu system I finally got a real live person.  They checked their system and all they could tell me was that the techs had not cancelled my scheduled service so they would be out later. 

Back to waiting for them to arrive and by 5 pm another call was in order.  They were terribly sorry for missing the scheduled visit so they were issuing a $20 credit and escalating the installation.  Someone would call within 30 minutes to let me know when to expect them to come out.  It is now 3 hours later and I’ve not heard from anyone so not only do I not have service but at this point I have no idea when they are going to reschedule the installation.  Now that’s Comcastic.

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