Comments on: AT&T's Suspicious Attempt at Humor http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/ Sat, 18 May 2013 10:42:18 +0000 hourly 1 http://wordpress.com/ By: vinnie mirchandani http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205927 Tue, 01 Jul 2008 15:51:57 +0000 http://gigaom.com/?p=13995#comment-205927 COCOviper, I define the bill latency between date of the bill, and the day an email arrives to tell me the bill is available on line. This month, the ATT Wireless bill was for the period ended 6/18 and the email arrived on 6/28 – 10 days later. Normally the lag is only 3-4 days.

Verizon is routinely 10=11 days from statement date to email notification. And often the payment data (probably accessing a different database table) is even less current.

You can say I suffer from TBAD – telco bill anxiety disorder…because the bill each month is a surprise – what new fees and non-standard charges and new taxes did they tack on this time? :)

]]> By: COCOViper http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205926 Tue, 01 Jul 2008 13:51:25 +0000 http://gigaom.com/?p=13995#comment-205926 How does AT&T manage to “deliver” an online bill late? I’ve used Sprint’s online billing system for at least the last 3-4 years and bills are available online far before you recieve them in the mail and usually about a week or two before they are due.

]]> By: vinnie mirchandani http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205925 Tue, 01 Jul 2008 01:12:12 +0000 http://gigaom.com/?p=13995#comment-205925 In fairness, AT&T online billing/pay experience is much better than Verizon’s…I have been able to auto pay by cc for years, view bill on line usually a day or two after bill drops etc. Verizon only recently went to auto pay by credit card and the set process was pretty bad, then it took them a month to set up, their on line bills are never up for at least a week after bill drops (and payment due date of course does not go back) Verizon still refers to its land line business as GTE legacy and their on line experience reflects it.

Having said that this month the AT&T on line bill was 10 days late…may be they should fix that before advertising for more customers to use it:)

]]> By: Ben Kepes http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205924 Mon, 30 Jun 2008 21:27:52 +0000 http://gigaom.com/?p=13995#comment-205924 It’s hard being a corporate – they get pilloried for being straight and look like dorks when they try and be funny

lose/lose?

]]> By: Josh Chandler http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205923 Mon, 30 Jun 2008 21:02:54 +0000 http://gigaom.com/?p=13995#comment-205923 @tinhat Well I guess that is ironic considering the Mac is “virus free” :)

]]> By: tinhat http://gigaom.com/2008/06/30/atts-suspicious-attempt-at-humor/#comment-205922 Mon, 30 Jun 2008 15:45:08 +0000 http://gigaom.com/?p=13995#comment-205922 Look like she is hiding the fact that she has a Mac :-)

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