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Summary:

Keep an eye out on Copenhagen-based help desk-on-demand company Zendesk. The firm, started by Mikkel Svane, just raised half a million dollars in seed money from angel investors including Pageflakes co-founder Christoph Janz. Just like 37Signals offers you project management tools or hosted chat, Zendesk offers […]

Keep an eye out on Copenhagen-based help desk-on-demand company Zendesk. The firm, started by Mikkel Svane, just raised half a million dollars in seed money from angel investors including Pageflakes co-founder Christoph Janz. Just like 37Signals offers you project management tools or hosted chat, Zendesk offers you a simple way to manage all incoming help desk inquires.

It’s not sexy, like some social networks, but it is useful and fully featured. No surprise the company counts Web 2.0 startups like Coupa and EditGrid along with convenience stores TETCO and Oxford University Press among its users. Zendesk would fall into our “small really is beautiful” category of startups.

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  1. Alot of web 2 companies seem to use HelpSpot (http://www.userscape.com/) like Twitter and Weebly.

  2. Reminds me of BMC Softwares Remedy but as a service and in some ways cheaper for SMBs…

    http://www.bmc.com/products/products_services_detail/0,0,19052_19426_52560284,00.html

    Nice, But completely enterprise 2.0

  3. Bizzen – IT & Business » Blogarkiv » Dansk helpdeskperle får millioner Monday, June 23, 2008

    [...] øjnene op for det danske selskab. Han slutter sin omtale af de risikovillige kroner på bloggen Gigaom, ved at betegne Zendesk som hørende til i kategorien af startups, der benævnes ”Small really is [...]

  4. Zendesk – Serve Your Customers Better at 852signal – Hong Kong Web 2.0 Monday, June 23, 2008

    [...] as they have recently raised a bit of seed funding from Pageflakes co-founder, as reported by GigaOm and an official release from [...]

  5. Excellent “Help Desk 2.0″ software as a service « Indie 2.0 Wednesday, July 9, 2008

    [...] Om Malik writes in his blog: “Just like 37Signals offers you project management tools or hosted chat, Zendesk offers you a simple way to manage all incoming help desk inquires.” And Zendesk just got US$.5m in funding from private/angel investors, including Christophe Janz, from my favorite web-top RSS reader, Pageflakes. [...]

  6. Zendesk — Putting Twitter to Work Wednesday, July 14, 2010

    [...] Om Malik told us to keep an eye on Copenhagen-based Zendesk, and as usual he was right on the money. The company is an online help desk support provider that brings affordable customer support to companies. Zendesk has announced an integration with Twitter that adds the following features to Zendesk customer support services: [...]

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