Comments on: Startec Sucks http://gigaom.com/2008/05/01/startec-sucks/ The Business of Technology Tue, 02 Dec 2008 05:32:48 +0000 http://wordpress.org/?v=MU hourly 1 By: Peter Navin http://gigaom.com/2008/05/01/startec-sucks/#comment-888660 Peter Navin Tue, 15 Jul 2008 20:46:26 +0000 http://gigaom.com/?p=13279#comment-888660 I am just going thru a fiasco with startec, they are more interested in signing you up than giving service after the fact.. we just switched carriers.. they did not connect our long distance carrier ( Startec) I called startec about the fact.. they want 5 to 7 working days ( today is 7 working days still not connected) to switch over .. I had them for my overseas calls on my cell phones .. Beacuse my land lines were not connected I could not even call on my cell phone overseas ? when I called them ( Customer service) about this all I get is an eastern european worker who sounded more flustered than even I was.. with the company.. I concluded I had to switch an advice if you are thinking of switching "Dont"! The company must have poor public policy when even the employees dont know what to do. I am just going thru a fiasco with startec, they are more interested in signing you up than giving service after the fact.. we just switched carriers.. they did not connect our long distance carrier ( Startec) I called startec about the fact.. they want 5 to 7 working days ( today is 7 working days still not connected) to switch over .. I had them for my overseas calls on my cell phones .. Beacuse my land lines were not connected I could not even call on my cell phone overseas ?
when I called them ( Customer service) about this all I get is an eastern european worker who sounded more flustered than even I was.. with the company..
I concluded I had to switch an advice if you are thinking of switching “Dont”!
The company must have poor public policy when even the employees dont know what to do.

]]> By: Pacco http://gigaom.com/2008/05/01/startec-sucks/#comment-884082 Pacco Tue, 17 Jun 2008 14:37:37 +0000 http://gigaom.com/?p=13279#comment-884082 this people call me acting as my current phone carrier and want to add long distance service and I never use it, today after 2 yrs still receiving bills. this people call me acting as my current phone carrier and want to add long distance service and I never use it, today after 2 yrs still receiving bills.

]]> By: Vasant http://gigaom.com/2008/05/01/startec-sucks/#comment-882557 Vasant Sat, 07 Jun 2008 10:45:45 +0000 http://gigaom.com/?p=13279#comment-882557 I am also in a same boat. Startec sucks!!! They kept me sending invoice via e-mail. I got so many, so I sent them nasty e-mail stating that I am going to complain to labor department. And All of a sudden, it stopped. I am also in a same boat. Startec sucks!!! They kept me sending invoice via e-mail. I got so many, so I sent them nasty e-mail stating that I am going to complain to labor department. And All of a sudden, it stopped.

]]> By: Alexander http://gigaom.com/2008/05/01/startec-sucks/#comment-880340 Alexander Tue, 27 May 2008 16:25:30 +0000 http://gigaom.com/?p=13279#comment-880340 Wow. I have been a Startec customer for over 6 years and I've never had any problems with them. I am very suprised to hear this. I use their service to call Russia all of the time and have never had any problems. They once billed my credit card twice but that was quickly fixed with a call to their service number. I do get a lot of calls from other phone companies, even Verizon. I always do the same thing... I say "no thank you" and hang up. It is the easiest thing to do. With all of the things going on in the world, these kinds of calls are hardly something to have a heart attack about. Wow. I have been a Startec customer for over 6 years and I’ve never had any problems with them. I am very suprised to hear this. I use their service to call Russia all of the time and have never had any problems. They once billed my credit card twice but that was quickly fixed with a call to their service number.

I do get a lot of calls from other phone companies, even Verizon. I always do the same thing… I say “no thank you” and hang up. It is the easiest thing to do. With all of the things going on in the world, these kinds of calls are hardly something to have a heart attack about.

]]> By: Lindsay http://gigaom.com/2008/05/01/startec-sucks/#comment-879967 Lindsay Sat, 24 May 2008 16:46:43 +0000 http://gigaom.com/?p=13279#comment-879967 Hi, we had a bad phone "phishing" or "phreaking" problem back in Januaray; my business' phone system got hacked and we had phone bills in the $1,000's because these phishers would get outside lines from my office and call the craziest places! we had to laugh a little (after we got the problem fixed, of course) because they were places like Ethiopia, Uraguay, Pakistan, Africa - and other little "islands" that we had to actually research and most of them are so poverty struck, we were surprised they even had phone service. Anyways, we went thru complete HELL getting this taken care of; at first, no one could seem to help us - it was even kinda scary because when they would call during business hours, we'd pick up the phone & hear the most absurd, fast, gibberish talking EVER. To get to my point, Star Tec was calling us about this, and we ended up thinking they might have something to do with it. JUST TODAY, (starting this morning) - we have been getting calls from 800.206.5977, couldnt understand the "hindu" sounding guy, all we could make out was that he was from "THE ACCOUNTS PAYABLE DEPT." ...so I *69ed, and heard, "Welcome To Star Tec!"...my stomach started doing flip flops. I REALLY hope something isn't going to happen agian...my company is already under enough stress as it is!! Hi, we had a bad phone “phishing” or “phreaking” problem back in Januaray; my business’ phone system got hacked and we had phone bills in the $1,000’s because these phishers would get outside lines from my office and call the craziest places! we had to laugh a little (after we got the problem fixed, of course) because they were places like Ethiopia, Uraguay, Pakistan, Africa - and other little “islands” that we had to actually research and most of them are so poverty struck, we were surprised they even had phone service. Anyways, we went thru complete HELL getting this taken care of; at first, no one could seem to help us - it was even kinda scary because when they would call during business hours, we’d pick up the phone & hear the most absurd, fast, gibberish talking EVER. To get to my point, Star Tec was calling us about this, and we ended up thinking they might have something to do with it. JUST TODAY, (starting this morning) - we have been getting calls from 800.206.5977, couldnt understand the “hindu” sounding guy, all we could make out was that he was from “THE ACCOUNTS PAYABLE DEPT.” …so I *69ed, and heard, “Welcome To Star Tec!”…my stomach started doing flip flops. I REALLY hope something isn’t going to happen agian…my company is already under enough stress as it is!!

]]> By: Constance http://gigaom.com/2008/05/01/startec-sucks/#comment-879721 Constance Fri, 23 May 2008 02:13:30 +0000 http://gigaom.com/?p=13279#comment-879721 On my phone bill I found charges from Startec Inc @ 47 cent per minute. I have never even heard of this company, how can those charges appear on my phone bill. On my phone bill I found charges from Startec Inc @ 47 cent per minute. I have never even heard of this company, how can those charges appear on my phone bill.

]]> By: Barbara Hilker http://gigaom.com/2008/05/01/startec-sucks/#comment-878592 Barbara Hilker Fri, 16 May 2008 01:03:27 +0000 http://gigaom.com/?p=13279#comment-878592 So far S.R. gives you another good advise. Finally someone keeping his senses and cool. Ranting about it gets you nowhere.Kapisch!! So far S.R. gives you another good advise.
Finally someone keeping his senses and cool.
Ranting about it gets you nowhere.Kapisch!!

]]> By: sr http://gigaom.com/2008/05/01/startec-sucks/#comment-878413 sr Wed, 14 May 2008 23:10:34 +0000 http://gigaom.com/?p=13279#comment-878413 ALL YOU HAVE TO DO IS PICK UP THE PHONE AND HANG UP ON THEM. THEY ARE STUPID ONES THAT KEEP WASTING THEIR TIME. ALL YOU HAVE TO DO IS PICK UP THE PHONE AND HANG UP ON THEM. THEY ARE STUPID ONES THAT KEEP WASTING THEIR TIME.

]]> By: Barbara Hilker http://gigaom.com/2008/05/01/startec-sucks/#comment-878365 Barbara Hilker Wed, 14 May 2008 17:45:59 +0000 http://gigaom.com/?p=13279#comment-878365 You people have no Caller ID? I can spot a call, a call what is a bu---sh--- call right away. Cut the ringer to 4 times,look at the screen and leave it alone.It stops.After a while everything stops. takes a while before taken off the callinglist. It works!! Only nice people need to comment.Do not call my an idiot e.t.c. before you try. You people have no Caller ID? I can spot a call,
a call what is a bu—sh— call right away.
Cut the ringer to 4 times,look at the screen and
leave it alone.It stops.After a while everything stops.
takes a while before taken off the callinglist.
It works!!
Only nice people need to comment.Do not call my an
idiot e.t.c. before you try.

]]> By: Avnish Katoch http://gigaom.com/2008/05/01/startec-sucks/#comment-876616 Avnish Katoch Sat, 03 May 2008 05:33:20 +0000 http://gigaom.com/?p=13279#comment-876616 Om, Please do something about these people. Any support needed please say a word. They are making every day life hard. Om,

Please do something about these people. Any support needed please say a word. They are making every day life hard.

]]> By: mrblogdotorg http://gigaom.com/2008/05/01/startec-sucks/#comment-876583 mrblogdotorg Fri, 02 May 2008 22:29:10 +0000 http://gigaom.com/?p=13279#comment-876583 Do not call is joke. Do not get me started. Do not call is joke. Do not get me started.

]]> By: Costello http://gigaom.com/2008/05/01/startec-sucks/#comment-876559 Costello Fri, 02 May 2008 18:58:48 +0000 http://gigaom.com/?p=13279#comment-876559 I thought telemarketers were banned from calling cellphones ? Or is there no way now to distinguish between the two ? I know in NYC, 917 is normally for cellphones, however in Neighboring counties, the area code is the same or cell/landline.. oh well. Not to talk about number portability. I thought telemarketers were banned from calling cellphones ? Or is there no way now to distinguish between the two ? I know in NYC, 917 is normally for cellphones, however in Neighboring counties, the area code is the same or cell/landline.. oh well. Not to talk about number portability.

]]> By: NasMobile http://gigaom.com/2008/05/01/startec-sucks/#comment-876497 NasMobile Fri, 02 May 2008 07:31:42 +0000 http://gigaom.com/?p=13279#comment-876497 Same thing in the UK. Just give the phone to your child and let them chat away - they soon hang up. I don't blame the individual who is making the call - they get peanuts in some far away call-center. I blame the lame US/UK/EU companies that contract these idiots to sell for them. Extortionate financial penalties is the only way to stop them - i.e "Stop the Demand". The Do-Not-Call (or Telephone Preference Service TPS in UK) are totally toothless to put a stop to it. Following months of relentless calls from one telecom, the TPS told me it had no enforcement powers and could only 'ask' companies to stop calling. What the heck are you wasting our tax dollars/pounds for then? BTW Om - some nice Urdu/Hindi swearing also worked in the end!! I hated doing it, but hated my kids being woken up all hours ever more! Same thing in the UK. Just give the phone to your child and let them chat away - they soon hang up. I don’t blame the individual who is making the call - they get peanuts in some far away call-center. I blame the lame US/UK/EU companies that contract these idiots to sell for them. Extortionate financial penalties is the only way to stop them - i.e “Stop the Demand”. The Do-Not-Call (or Telephone Preference Service TPS in UK) are totally toothless to put a stop to it. Following months of relentless calls from one telecom, the TPS told me it had no enforcement powers and could only ‘ask’ companies to stop calling. What the heck are you wasting our tax dollars/pounds for then?

BTW Om - some nice Urdu/Hindi swearing also worked in the end!! I hated doing it, but hated my kids being woken up all hours ever more!

]]> By: jay hardy http://gigaom.com/2008/05/01/startec-sucks/#comment-876475 jay hardy Fri, 02 May 2008 00:26:34 +0000 http://gigaom.com/?p=13279#comment-876475 so, I shouldn't talk to you in Urdu to get your attention Om. How about pig-latin? so, I shouldn’t talk to you in Urdu to get your attention Om. How about pig-latin?

]]> By: geraldz http://gigaom.com/2008/05/01/startec-sucks/#comment-876472 geraldz Fri, 02 May 2008 00:20:31 +0000 http://gigaom.com/?p=13279#comment-876472 Do Not Call? https://www.donotcall.gov/ Do Not Call?

(link)

]]> By: omfut http://gigaom.com/2008/05/01/startec-sucks/#comment-876468 omfut Thu, 01 May 2008 23:27:53 +0000 http://gigaom.com/?p=13279#comment-876468 Desperate assholes.. My wife goes through this shit all the time. Funny though, she doesnt want to shut them down by hanging up. Oh yeh, forgot to mention, sometimes its so hard to understand what they are trying to say. Weirdos. SPAM! SPAM! SPAM! Cheers, omfut Desperate assholes.. My wife goes through this shit all the time. Funny though, she doesnt want to shut them down by hanging up. Oh yeh, forgot to mention, sometimes its so hard to understand what they are trying to say. Weirdos. SPAM! SPAM! SPAM!

Cheers,
omfut

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