I must say that I am impressed with the ooma product. I bought one for my parents who just moved to Mexico. Now they have a US number to which all their US freinds can call them and who they can call at no charge. The setup process is simple, voice quality great and features are cool. I’m thinkig of getting one for myself and already reccomended it to many.

I must say though, that the tone of your responses to some of the unsatisfied ooma users does not sound like that of a serious CMO.

-X

I have read about Ooma and was on the verge of making a purchase. I had a few questions, and I have become very exasperated in trying to get answers. I submitted questions through the Ooma website several months ago, and I never received a reply. I am also quite peeved that the Ooma website lists a phone number where Ooma can be contacted, but when you dial that number all you get is an automated message sending you back to the internet. I was about 90% convinced that I would buy one of your units, but your unresponsiveness has now given me new reason for pause, as I don’t want the same exasperation if as a customer I have a question that needs to be answered.

As you service still looks very appealing, I will ask you the questions once again.

1) I am still a bit confused about using Scout. My idea is that I will disconnect the external phone line (leaving my house) altogether, and then if I connect your hub to any phone jack in my house, ALL of my wired phones should still work, because all of the phone jacks in the house are wired together. I should therefore not need to use the Scout unit unless I wish to use two separate telephone numbers simultaneously.
Please confirm if my understanding is correct. If not correct, and I would need to use a Scout on each other jack in the house, then please explain exactly what Scout is doing. On one wired phone, I have a splitter between the phone and the jack, with a caller ID unit also connected. Wll that still work with just the core, or will I need the Scout for that too?

2) It is not possible for me to run a cable or wire between my cable modem and any phone jack in my house. I will instead connect the Hub to my router through a Wireless Access Port. Are there any special conmsiderations for that configuration?

3) I have Cable modem service, 10Mbps download and I would like an estimate of how much of my available bandwidth will OOMA use? Is the Ooma bandwidth also used when I am not on a call? Will Ooma interfere with on-line browsing and/or with video streaming? Will the Ooma call quality deteriorate if I am browsing or streaming video and also place a call?

Thank you for your attention.

I can’t log into the website either. It is good knowing it’s not only me with the problem but I hope they didn’t go bankrupt from this recession or something….There must be a way to get a hold of them…..We should find the number for the CEO and ask him what the hell is going on?

Let me know if you guys hear anything! Thanks!

Someone should tell BestBuy and Amazon before they have too many unhappy customers!

I’ve been spending $10/month for a virtual fax line, I will probably cancel that service and just use Ooma’s premium server and get the second line.

Setting up the system was easy, the instructions are easy to follow and the system worked fine immediately. Call quality is the same as my land line was.

I fully recommend Ooma.