This morning I had the chance to play my favorite game, “Is it just me, or is Site X down?” Turns out it was just me, or rather, my ISP, since a couple of fellow Time Warner Internet customers I called were experiencing difficulties as well. […]

This morning I had the chance to play my favorite game, “Is it just me, or is Site X down?” Turns out it was just me, or rather, my ISP, since a couple of fellow Time Warner Internet customers I called were experiencing difficulties as well. Plus, once I moved onto an AT&T DSL network, Google, Yahoo and WordPress all loaded just fine.

It’s not that they weren’t loading at all on the Time Warner network, it’s that they were loading intermittently. As someone who uses a lot of web applications, this isn’t a good thing. I have very little recourse when this happens, other than turning off my modem, router and computer and rebooting.

I thought cleaning out my cache would help, so I did that. I ran a traceroute program to see if I could spot any troubles, but with limited experience at detecting them, I didn’t find anything noteworthy. I tried to check out Down for Everyone or Just me?, but couldn’t get there. I called Time Warner for help and was told to reboot. So I did. And it worked. And then, just as suddenly (you know, right after I got off the phone) it stopped working.

So here I am in the conference room of my husband’s company, using their DSL access to blog. Any suggestions, thoughts or magic spells that might help me figure out how to fix my home network would be greatly appreciated. At this point I’m just hoping that in a few hours it will somehow fix itself. Because on the Internet, that actually happens.

Photo courtesy of Tailored Consulting

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  1. There is too much “noise” in your coaxial line. Tell Time Warner to get a tech out to your house and install a different filter where the cable signal splits from the internet signal. Or climb the pole out back and do something up there too. While you are at it, tell them to put the Big Ten Network in their digital cable package. You live in an older neighborhood? Homes 30 – 40 years old?

    Good luck.

  2. Alex Goldman Monday, April 21, 2008

    Always check broadbandreports.


    Or do what I did — pay for Speakeasy. When the line is down, that’s the first message you get when you call tech support.

    Independent ISPs survive for a reason: they provide better service


  3. Greg Glockner Monday, April 21, 2008

    Three words: Dual WAN Router. I think that anyone who is a full-time telecommuter should invest in both DSL and Cable and get a Dual WAN router. You’ll get incredibly fast speeds for regular uses, and nearly 100% uptime. You won’t get 100% uptime from any residential broadband service.

  4. Stacey Higginbotham Monday, April 21, 2008

    Guys, it’s not my internet connection overall, it’s my ability to get to certain sites using Time Warner. For example I could get to CNN.com, but not Google. It looks like this guy (comment No. 13) also was having problems: http://domainnamewire.com/2008/02/09/time-warner-yahoo-team-up-to-cybersquat/

  5. I’m in the lucky (slighlty expensive) position of having two phone lines coming into my house.
    The advantage is that I can have two different ISPs; one on each line.
    Internal networking is a bit more complex but it’s great when you have issues on one line, just being able to switch over to the other to check.
    nothing beats being able to raise a web ticket with your ISP to say your DSL connection is down !

  6. Alex Goldman Monday, April 21, 2008

    Maybe dual WAN routers have improved to the point where you no longer need sysadmin skills to run one, but in the past, they had serious flaws:


    (and hey, I’m linking to some other company here, not mine)

  7. So Google didn’t pay their dues to Time Warner …again :-)
    On a serious note, did you check DNS. My ISP, Comcast, doesn’t have a clue how to run a DNS service, so I just setup one for my home network and perceived uptime has gone up dramatically. I mean you don’t care if ip can not be routed or a domain name can not be resolved, for most people the result is the same.
    Booting should not resolve it, except you got a new DNS server assigned via DHCP before it crashed since everybody else got it assigned too.
    It’s hard to know without poking around what Time Warner does,and then there is always the little rst flag my ISP likes so much.

  8. I have been using our real-time twitter search to see if others are having problems with a site or service. Helped me NOT trouble shoot my mail when Google’s IMAP support stopped last week. Let me know if it helps others:

  9. Did you try resetting your router, too? Sometimes, that does it for me. But generally, I’d agree with Ronald on the DNS issue.

  10. Hi, Sounds like it could be the MTU setting on your router.


    Most ADSL Routers allow you to ‘tweak’ the MTU setting. Try setting it to 1420, then save/reboot your router.

    If it is MTU, then you will be able to browse all those sites consistently again.

    Kind Regards,
    Adam :)

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