The GigaOM Interview: Qwest CEO & Chairman Edward Mueller

Om Malik, Monday, March 17, 2008 at 8:59 AM PT Comments (7)

This past week I got a chance to catch up with Edward Mueller, CEO & Chairman of Qwest, the smallest of the Baby Bells, which competes with its bigger brethren, AT&T and Verizon, in the long-distance, business and government markets.

Mueller, who at one time was CEO and president of Ameritech (now part of AT&T), replaced Richard Notebaert in August 2007.

Since then he has been quietly trying to shore up the Mountain Bells, forging alliances with the likes of DirecTV and making plans for a broadband future. My overall impression from our conversation was that Mueller is being very cautious and is loathe to making sudden moves.

From expanding data center capacity to adding new business lines, Qwest is staying true to its financial realities. The company, which posted $13.8 billion in sales for the full-year 2007 period wants to be “nimble & efficient,” Mueller explained. Here are edited excerpts from our conversation:

Om Malik: Your first few months at Qwest have been awfully quiet. What have you guys been up to?

Edward Mueller: We have laid out a plan and are finally putting meat on the bones. We want to be nimble and efficient. We are focused on our three core businesses — wholesale, small business and consumer. We are now one of the three picks for the government network (Networx), so I like our position. If we can get a wireless partner, we can do well.

OM: Why partner when you can buy yourself a wireless company? Sprint and Alltel are two that come to mind.

MUELLER: We are not looking to buy a wireless company at this time, and frankly buying Alltel and Sprint will be a reach for us. All we want to do is partner with a national wireless player where we can rebrand and remarket their service to our customer base. We are ambivalent about the technology but we want a partner with retail presence.

OM: What are your thoughts on wireless broadband? Also why not buy or build your own wireless broadband network?

MUELLER: Wireless broadband is going to be the biggest part of wireless and voice will ride on this network. I think it is going to be a robust network. But to play in this business your network has to be national and that is very expensive for us. We are a good partner for others for providing access to customers. That is what we are good at.

OM: What are your broadband plans? Any fiber-to-the-home plans?

MUELLER: We are expanding our FTTN network, and will soon offer 20 Megabits/second and eventually 40 Megabits per second using pair bonding. We are building this out and spending $300 million on it. The trial we are running in Colorado Springs has had a good uptake and customers are paying for the higher speed service. (Editor’s note: At a meeting with Wall Street analysts, Mueller said Qwest can make a billion dollars from broadband.)

OM: What are your video plans?

MUELLER: We are not going to offer broadcast television, but instead will offer video on demand and Internet video. We have a partnership with DirecTV and it is our desire that we provide uplink service for their video-on-demand service.

OM: What do you make of the current housing downturn? Qwest’s geographical footprint was where there was a housing bubble — Phoenix and Colorado, for example. Is this impacting your business?

MUELLER: We don’t comment on the financials. I think the economy is cyclical and I don’t think we have to change too much. We have a plan and we are going to execute against that.

7 comments so far

March 17th, 2008
12:58 PM PT

[...] but Qwest's CEO Edward Mueller said today buying a wireless company is not an option. In an interview with GigaOm's Om Malik, Mueller said one of the projects that has been keeping him busy since replacing Richard Notebaert [...]

March 17th, 2008
1:36 PM PT
Brier said:

Hi Om, did he say when and where the 20 Mbps is coming? A few weeks back I talked to the company and couldn’t get anything specific.

March 18th, 2008
3:17 AM PT
Jesse Kopelman said:

Isn’t Cincinnati Bell the smallest of the Baby Bells?

March 19th, 2008
1:13 PM PT
Parkite said:

Qwest…..nimble and efficient????? He must not be a customer of his own company’s services.

March 24th, 2008
6:05 PM PT

[...] Om Malik is truly a fantastic source of tangible and fascinating information. The GigaOM Interview: Qwest CEO & Chairman Edward MuellerHere’s a brief overview: [...]

April 6th, 2008
5:57 AM PT

[...] In my interview with Qwest CEO Ed Mueller back in March 2008, I had asked him, if housing downturn was impacting his business, after all Qwest’s fast growing regions like Arizona and Colorado have been hit hard by the housing downturn. Mueller had said that despite the cyclical nature of the economy, the company doesn’t plan to change his course. In the other housing crisis Qwest had to take a financial loss when it relocated Mueller to Denver. When Mueller joined Qwest, the company bought his home for $8.9 million in September 2007, and recently sold it for $7.1 million. That’s a $1.8 million hit, thanks to the housing crisis. Rating: None Thumbs Up Thumbs Down Share/Send Related Print Previous [...]

May 5th, 2008
4:26 PM PT

[...] I asked Qwest CEO Ed Mueller back in March if they would buy a wireless operator like Sprint, his answer was no. “All we [...]

Leave a Comment

Get the comments RSS feed, instant notification of new comments

Most Comments

The 5 Stages of a Consumer Web Startup
Stacey Higginbotham, May 9, 31 comments
HP-EDS: It’s About The Clouds, Baby!
Om Malik, May 13, 28 comments
Xobni: Our Path from ‘Wrong Product’ to Killer App
Gabor Cselle, May 11, 21 comments
Prying Open the Social Graph
Stacey Higginbotham, May 12, 22 comments
Why Buying CNet Makes Sense for CBS
Om Malik, May 15, 19 comments

Highest Rated

HP-EDS: It’s About The Clouds, Baby!
Om Malik, May 13, 119%
HP-EDS: It’s About The Clouds, Baby!
Om Malik, May 13, 119%
Off Topic: Now This Is Good Stuff
Om Malik, May 11, 71%
Prying Open the Social Graph
Stacey Higginbotham, May 12, 68%
Plazes Builds an iPhone Plazer
Om Malik, May 13, 71%
Close
E-mail It