2 Comments

Summary:

Having been excoriated for its poor customer service and monumental financial losses, Sprint is reaching out and trying to make amends. It’s offering up an online chat with its chief marketing officer, John Garcia, who will field questions about Sprint’s Simply Everything unlimited plan, the Xohm […]

Having been excoriated for its poor customer service and monumental financial losses, Sprint is reaching out and trying to make amends. It’s offering up an online chat with its chief marketing officer, John Garcia, who will field questions about Sprint’s Simply Everything unlimited plan, the Xohm launch, as well as other ideas submitted by the audience. The chat will run from 11:30 a.m.-12:30 p.m. ET (8:30 a.m.- 9:30 a.m. PT) on Monday March 17th, and it will be accessible at www.buzzaboutwireless.com. Garcia is going to need the luck of the Irish to make it through this one, I bet.

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  1. While Sprint’s in a mood to talk, how about they tell us why, when you disconnect from their crappy service, they won’t tell you that you actually have to request a refund if they owe you money? And then, when you figure this out on your own and call them for your refund, they’ll take 2 months to pay you.

  2. Keith Shepard Saturday, March 15, 2008

    As a current Sprint customer, I think reaching out is a good first step. I think getting off your ass and doing something is an absolute second step and one that most bloated corporations fail at. If Sprint will listen to us and act, then they have me.

    I applaud Sprint for their “Simply Everything” plan, but, IMO, they also need to:

    1.) Fix their web-site. It’s broken is a few areas, overly complex in others and renders poorly with some web browsers.
    2.) Increase the selection of their phones. And drop a few. Come on. The Blackberry 8703e is a fossil. Replace it with the Curve already.

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