21 Comments

Summary:

As many folks have reported, AT&T’s EDGE network is struggling in the midwest. Outages have been patchy but seem to have affected entire cities, or at least large areas. But to my knowledge, there haven’t been any accounts of service dropping within inches…until now. Here I […]

att_logo.gifAs many folks have reported, AT&T’s EDGE network is struggling in the midwest. Outages have been patchy but seem to have affected entire cities, or at least large areas. But to my knowledge, there haven’t been any accounts of service dropping within inches…until now.

Here I sit, in downtown Cincinnati, and of the three iPhones in my office, two of them have absolutely no cell service. Zero. Zip. Zilch. Any attempted call immediately fails. They are the equivalent of an iPod Touch, plus a camera. Fortunately for me, mine works perfectly fine and I get to just listen to the frustrations of my coworkers and not experience any of my own. But the rants really fired up when we decided to sit all three iPhones, each with the exact same hardware (purchased within two months of each other), side by side. Here’s what we saw:

iphones_small.jpg

Pretty weird. I’ve experienced similar things with people that have other phones on the same network, but never with the exact same hardware. So who’s to blame here? AT&T or Apple? Either way, there doesn’t seem to be any rhyme or reason to the outage, and I can say (from experience) that there are some really grumpy AT&T customers out there.

So what about you, loyal TAB readers? Can anyone reproduce this?

You’re subscribed! If you like, you can update your settings

  1. What kind of case are you using?

  2. JB beat me too it. I’m also wondering what case is featured in that photo.

  3. 3rd that on the case …

  4. Edge started behaving erratically Thursday of last week on my iPhone. Friday the touch screen refused to work, so I took it to Apple, and without blinking they replaced it.
    That was last Saturday.
    THEN, on Monday, AT&T (American Technology & Tyranny) started deducting money from my credit balance, which as of Monday morning stood at about $162.00. Every few minutes it would deduct 03¢, then 05¢, then 33¢, then $9.00 – this went on for hours even though I hadn’t used the phone at all.
    I went to AT&T and got shrugs. Then I went to the Apple Store, and the genius guy was super-cool. He told me that he would need my phone for up to an hour. He got on the phone with AT&T and they admitted that their systems was bonkers.
    Then he said that I would still need to call AT&T and give them info that he didn’t have – that’s when the fun REALLY started! Nine calls, and hangups later, the last “customer service agent” admitted that EDGE was going crazy, and that it would take a few days to fix.
    I managed to get some money credited, but I feel that they shafted me with voodoo accounting, so I’m not sure if they pocketed some dough or not.

  5. “…but seem to have effected entire cities…”

    You mean “affected.”

    My eyes!

  6. Josh,

    I live on the east coast on Long Island and cell service has been spotty for the last two weeks, A call to AT&T Customer service told me that they were having “Network Issues” and were working on the issue,

    They also recommended when this does happen (Loss of service – to power the iPhone off and on),

    Hope this helps….

    ;; Ray

  7. No problems out here in rural Oregon. It is actually pretty speedy. The case is a AGENT 18 EcoShield

    Simple and slides in and out of your pocket nicely. A little pricey though.

    bill

  8. no problems here in utah. i would also like to know what kind of case you guys are using…

  9. AT&T’s service was going NUTS here in west Tennesee. I visited an AT&T store and the guy basically told me the system was all screwed up and they knew about. That was yesterday. iPhone has been fine since then.

  10. ahh yes, the agent 18 case. i actually bought a clear one (apparently not eco-friendly enough to get the “ecoshield” name, but same exact case) and was actually not very happy about the fit and quality so i returned it and bought a griffin “iclear”. much better case for the money, IMO, but i have since gone back to no case at all. they all allow too much dust and dirt to get in and ends up scratching and looking like crap. i just hope i don’t drop it and break the screen again, cause next time they promised not to replace it for free. =X

Comments have been disabled for this post