Comments on: Comcast CEO Brian Roberts Unplugged

By: Why Tiered Broadband Is the Enemy of Innovation - GigaOM

Why Tiered Broadband Is the Enemy of Innovation - GigaOM — Thu, 05 Jun 2008 03:17:36 +0000

[...] them zilch, instead forking over a mere $30 a month to Covad. Oops! In the future, the emergence of much higher-speed DOCSIS 3.0 and fiber-based broadband will make it even easier to download or stream videos, which scares the [...]

By: Jody

Jody — Thu, 17 Jan 2008 03:43:08 +0000

As another former Comcast employee, I agree with Julies post. Comcast was made what it is today by the employees in the field who are now getting tromped on and I am glad I am no longer one of them. The lame claptrap Roberts spits out (while earning a cool $5+million a year ) about customer being “king” is a bunch of BUNK.
I started as tech support with them when the internet service was just starting and in those days you stayed on the phone with the customer until you had resolution. No more…my email password was rejected by the SMTP server at noon on Tuesday and at 10:41pm on Wednesday is still out. I was told this evening, that in fact, if the first “ticket” did not end in a repair by this time tomorrow night, that they would open another “ticket” and the 72 hrs countdown would start over…. I think Mr Roberts is WELL REMOVED from what he is mouthing and what his employees are actually accomplishing in the field. Whenever they DO finally get it working, I will only be using their mail service to deal with those items that are still setting on their server out there, once those are clear… GMAIL HERE I COME….

By: Mr. Miserable

Mr. Miserable — Sat, 22 Dec 2007 03:34:24 +0000

Its time for all comcasters to unite an organize ! join the C.W.A ! and fight back !

By: Julie Terrell

Julie Terrell — Wed, 12 Dec 2007 18:47:21 +0000

Everyone knows how notorious cable companies are with customer service. What most people don’t know is how ruthless they can be to their own employees. It might explain some of the “bad attitudes” to understand the lack of loyalty employees feel in the cable industry. Perhaps Mr. Roberts may want to take a look at how some of the divisions of his FATHER’s company are treating the people who gave him the 100% growth over the last 2 years. Our family was so thrilled when Comcast came and offered my husband a spot in the spotlight division, they eagerly moved our well rooted family 900 miles away from a competing company. We moved into a deflated market and my husband is credited with turning the finances around in only 14 months. The division here has been like family. The people are great, too bad that track records and results don’t matter. Let’s look at the bottom line. Now after 4 years of continued growth, and positive annual reviews my husband was given a somewhat generous severance(based on his time with the company) and left with NO Job, No medical insurance for our diabetic child and out of state tuition for our child who has always planned to attend college in our home state but now will be out of state. Some newly added visionary has stepped in and shut down (consolidating work in another state, this will surely help customer service) several offices in your daddy’s company. Great choice in hiring there…. let’s drop the people who have worked so hard to get us here, thanks for the ride fellas. So while consumers whine about their cable options, just know that there were NO options for our family. With all the divisions and locations, you’d think that we would have been given some choice to stay with Comcast, but no, we can apply. SO Mr. Roberts, thanks for the Jelly of the Month Club Christmas Gift, if you don’t understand this reference, try watching Christmas Vacation, it’s on cable. In the mean time, no wonder your stock is plunging you reap what you sow.

By: tnwake

tnwake — Thu, 29 Nov 2007 20:20:43 +0000

I'm not sure if this is nationwide or not, but on our local news last night they said Comcast is about to raise cable TV rates 4%. Luckily I have DirecTV so it doesn't affect me, but I wouldn't be surprised to see a cable internet price hike around the corner.

@bootgun: How does it save you $1200 or more a year? Cable internet here is between $50 and $60 a month which is nowhere near that figure.

By: Roberts on Comcast « Connected Home 2 Go

Roberts on Comcast « Connected Home 2 Go — Thu, 29 Nov 2007 02:37:59 +0000

[...] No Comments Stephanie Mehta at Fortune recently interviewed Comcast CEO Brian Roberts and Om Malik posted a follow-up breaking the interview down into categories of questions with summaries of Roberts’ answers. Here [...]

By: GeraldZ

GeraldZ — Thu, 29 Nov 2007 01:52:37 +0000

No mention of internet television. Interesting.

http://www.zipityzap.com

By: Jesse Kopelman

Jesse Kopelman — Wed, 28 Nov 2007 23:55:12 +0000

In Brian's defense, his customer service is the best in the cable industry. Sure that's like saying a turd is the least stinky, but it's all about perspective.

Anyway, how come nobody asked him why he doesn't fire Ed Snider? The Sixers may well have the lowest wins/payroll dollar (counting coaches) in the NBA under his tenure -- yes, even worse than the Knicks -- and the Flyers aren't really that much better.

By: michaelportent

michaelportent — Wed, 28 Nov 2007 22:22:52 +0000

Comcast: Pissing Cable & Internet customers off since 1963.

By: bootgun

bootgun — Wed, 28 Nov 2007 22:15:35 +0000

Comcast cost me an arm and a leg. I use office internet to stay connected and it saves me 1200.00 a year or more.