Comments on: Virgin Mobile USA: Last MVNO Hero

By: Ted

Ted — Thu, 24 Jul 2008 22:34:21 +0000

Please put down that hammer! On behalf of Virgin Mobile I would like to apologize for your situation. We pride ourselves on customer service and I am sorry that your experience with us was not a positive one. Please feel free to contact me at 1-908-607-4000. We can then look up your account and take the appropriate action. You’ll be pleased to note that Virgin Mobile USA now offers Totally Unlimited calling for $79.99/month plus taxes & surcharges.

By: Julia

Julia — Thu, 24 Jul 2008 06:34:07 +0000

I have had nothing but problems with virgin mobile. I can call three times and finally thr fourth time I MIGHT get someone who doesnt hang up on me. Then my issue doesn’t ever get resolved and I have some smart mouthed kid mouthing the words to a script that I know by heart by now, being that I was in customer service myself once upon a time. It’s just a scam. At least with Boost mobile you can get a choice of completely unlimited service for one price. Like sprint. I have three virgin mobile phones that are about to find the recieving end of a hammer and I will never return.

By: Harold Fisher

Harold Fisher — Fri, 11 Jan 2008 19:55:11 +0000

So who has control of virgin mobile Why is there many complaints.

By: Miranda

Miranda — Wed, 31 Oct 2007 17:33:30 +0000

OMG. Look what I found! A Meet and Greet with Richard Branson and Elvis Costello”.How cool is this, I never thought I would ever have a chance like this. If you want a chance to bid on this visit this link. http://www.ebay.com/virginunite. There is this item up for grabs and many others. I think the auction page says that new items go up ever week too.

By: The Law of Mobility » Blog Archive » Business Models: October 2007

The Law of Mobility » Blog Archive » Business Models: October 2007 — Mon, 29 Oct 2007 06:49:48 +0000

[...] Virgin Mobile USA: Last MVNO Hero [...]

By: Thomas Ellsworth

Thomas Ellsworth — Mon, 15 Oct 2007 23:06:35 +0000

HR is correct. Virgin was a JV, not a true MVNO - sorta like living at home after college and ignoring that someday your economics change when you have to pay rent.

That's reportedly going to happen when Sprint's 16.7% is bought out. Virgin will supposedly be fully on their own and living on the wholesale margin as a true MVNO. As for Boost, it is essentially an internal, prepaid Sprint Nextel youth brand.

So, what's the future of MVNOs? There are too many bodies lying around but I believe Kajeet (I am not affilliiated in any way) has a chance. Smart management, lean operations, meaningful distribution and adequate financial backing.

Overall, the money shredding by MVNOs has not been good for the wireless space.

By: Erik

Erik — Thu, 11 Oct 2007 23:49:21 +0000

Tracfone seems to be doing well in a certain demographic

By: HR

HR — Thu, 11 Oct 2007 20:58:53 +0000

After reading your July 8, 2005 article, I am surprised about this piece. To call Virgin Mobile USA an MVNO is a misnomer (and so is Boost, which is the joint venture set up by a pre-merger Nextel); as you know there’s nothing virtual about it as the physical infrastructure is owned and run by one of the owners.

By: Jesse Kopelman

Jesse Kopelman — Thu, 11 Oct 2007 20:19:37 +0000

I also think that Boost was the more influential – especially as to how MVNO’s marketed themselves. Still, one could argue that without Virgin their would have been no Boost. Meanwhile, what about TracFone? They’ve been chugging along all these years pretty much under the radar. I’d imagine they make money too, considering they are still around . . .

By: shekyboy

shekyboy — Thu, 11 Oct 2007 19:16:59 +0000

Om,

I see you are forgetting Boost Mobile.

Abhishek

By: AJ

AJ — Thu, 11 Oct 2007 18:12:15 +0000

Don’t count out Helio just yet especially if SK Telecom (Half Parent) will buy out Sprint (wooooo rumors)!