Comments on: AT&T Changes its ‘Terms of Service’

By: Jamie

Jamie — Tue, 11 Aug 2009 01:46:47 +0000

Listening to bloggers – that’s good news – but does anyone ever think AT&T could behave in a way that garners trust from the public?

By: TerminalDigit - AT&T Revises Terms Of Service

TerminalDigit - AT&T Revises Terms Of Service — Sat, 20 Oct 2007 05:13:12 +0000

[...] read more [...]

By: Rita

Rita — Wed, 10 Oct 2007 20:52:07 +0000

Hmmm. I have half a dozen blog entries dedicated to poor customer service where AT&T is featured.

By: Om Malik

Om Malik — Wed, 10 Oct 2007 14:08:22 +0000

Cory,

While the actual change hasn't happened, that they are listening to the bloggers is big news. of course, if they don't change the language we are going to be proactive about that, and start putting pressure on them.

it is a twin edged sword and they know the risks of saying something and not following up. i pretty much let the spokesperson know that.

By: Martin

Martin — Wed, 10 Oct 2007 11:26:48 +0000

Now this is excellent news. Even a leviathan-level corporation like AT&T is vulnerable to the court of public opinion, and they must be realizing how much more scrutiny is leveled at the business practices of telecoms thanks to the proliferation of tech-savvy readers on the 'Net.

Of course, nothing's stopping them from canceling customers' service anyway, TOS be damned. So it's important to stay vigilant.

By: Cory Doctorow

Cory Doctorow — Wed, 10 Oct 2007 08:13:05 +0000

This is the same PR guy who got everyone to write stories LAST week about how "AT&T's ToS don't mean they'll cut you off for criticizing them" when in fact, that's EXACTLY what they said.

Now he's reaching out to bloggers to try to get us to say, essentially, AT&T has changed its ToS, when they have done nothing of the sort. As far as I can tell, AT&T's action on this to date has consisted of telling a PR person to tell bloggers that at some nonspecified point in the future they will revise the language to say something else, but no one knows what. This is a far, far cry from "AT&T changes its terms of service."

That's what I told the same PR guy when he emailed me.

By: Wow - A Large Corporation (ATT&T) Listens to Bloggers | Personal Insights on Web 2.0, Blogging, and Business

Wed, 10 Oct 2007 04:11:15 +0000

[...] From GigaOm: Remember the brouhaha about AT&T (T) and Verizon (VZ) and the awkward language in their user agreements that prevented people from among other things criticize them. (As Bill Maher says, I kid the phone companies.) AT&T, seems to have taken the feedback from blogs and is changing the language of its terms of service. An AT&T spokesperson emailed us with the following statement. We are revising the terms of service to clarify our intent. The language in question will be revised to reflect AT&T’s respect for our customers’ right to express opinions and concerns over any matter they wish. And we will make clear that we do not terminate service because a customer expresses their opinion about AT&T. [...]

By: Consumerist

Consumerist — Wed, 10 Oct 2007 04:03:00 +0000

After Blogs Cry "Censorship," AT&T Says It Will Change Terms Of Service

After getting roundly whiplashed for having a clause in their Terms of Service that could be interpreted as meaning they reserved the right to terminate the service of any customer who criticized them, AT&T DSL reached out to several blogs...