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Summary:

After much anticipation, my new MacBook Pro arrived this weekend. Following an evening of migrating files, applications and settings to the new laptop, I was extremely pleased with its speed, responsiveness, and all the little things that make it an excellent Apple laptop. But this morning, […]

After much anticipation, my new MacBook Pro arrived this weekend. Following an evening of migrating files, applications and settings to the new laptop, I was extremely pleased with its speed, responsiveness, and all the little things that make it an excellent Apple laptop. But this morning, when I reached the office, we hit a serious snag. After waking up from sleep, the keyboard and trackpad were completely unresponsive, even after multiple reboots, removing the battery, and hitting just about every key combination I could think of.

After significant hassle, I attached a USB keyboard and mouse to the laptop, and that’s how we’ve been operating for the last few hours.

Considering I can sometimes be the quintessential Apple fanboy, this is a very public issue. Looking throughout the Web for a magic key sequence or seance I could provide to wake the keyboard back to life, I stumbled upon a discussion board on Apple’s support site that shows dozens of people with the same, unfathomable issue.

Some have written, “External USB keyboard and Bluetooth mouse work fine, but the built in keyboard and trackpad are dead,” and others… “Randomly, the keyboard and trackpad go completely dead, and though the computer seems otherwise unaffected, I cannot do anything.”

It looks like the only solution is to take the laptop to a repair facility pronto, and we can expect the machines to be out of service for a few days at the very least. I want so badly for this to be a user error, so I can laugh at myself later, but it doesn’t look like that’s going to happen.

  1. I have had just about the same luck as you with the Intel Macbook Pro’s. When the first ones came out I returned 3, count ‘em, 3 MBP’s. Each one with a separate issue from, display, keyboard to heat. Finally I sold it (at par) after the 4th and said to myself i’ll do without a Macbook for now. It was only replacing the Powerbook from the year before which ran great and still use today. From one Apple Fan boy to the next, lets just hope those were just the bad apples in the bunch!

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  2. Boo. I’ve had my MBP for about 8 months now and haven’t had a single issue (knock on wood). Hopefully they get your problem fixed quickly.

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  3. I’m really suprised how much the Internet can blow up “problems” … from mouse to elephant.

    Get over it: things break.

    And I’m very, very happy with the service Apple provides when that happens … how about repairing a Dell, Toshiba or Sony? How long does that take?

    I had for Display on my MacBook Pro now. And most of the other brands wouldn’t even exchange them with the problems they had … like uneveness and realls small spots. Each repair was done in about a day …

    For all mistakes Apple makes these days: I think the service is still state of the art …

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  4. @#3… we’re not saying Apple’s bad. The purpose of highlighting the issue is to see how widespread the problem may be. I’m not switching to Dell or HP over this, obviously.

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  5. Sounds like the keyboard/trackpad ribbon cable connector isn’t seated properly. ifixit.com has online illustrated guides showing how to take it apart. I had that problem with my G4 AL Powerbook, fixed it easily. Of course, it could be a bad ribbon connector too, they are rather fragile.

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  6. I’ve had excellent performance from my MBP 2.2. However, I do experience an occasional “missed” key using the MBP. Even though I hit the first letter of a word or email address, the MBP doesn’t recognize it. Check the Apple discussion threads – the condition seems to be occurring only on MBP’s.

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  7. Ay Ay Ay, this is no good. iToo ordered a MacBook Pro and am not looking forward to a similar anecdote, hopefully ther service will cover it for the first year, and I’ll be good after then. Good luck with it!

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  8. I’ve had my MBP for a month and half so far, and the keyboard’s been fine. However, it often takes inordinate amounts of time (15 seconds or more) to come out of sleep mode.

    Hope you get your problem resolved!

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  9. Nothing but wonderful experiences here with my 2 month old MBP.

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  10. I notice recently that my MacBook Pro keyboard periodically misses the initial letter of some words. I am not a good typist, so I wasn’t sure if this was really happening. After reading this article and comments, I am sure I wasn’t imagining things.

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