Vlingo Gives Mobile Phones A New Voice

Om Malik, Monday, August 20, 2007 at 10:30 PM PT Comments (25)

Most of us will agree that these days trying to do anything other than making plain vanilla phone calls and sending short messages on a regular 12-keypad mobile phone is an ordeal. The triple tapping gives the thumb muscles a complete workout. No wonder it needs a new interface.

Vlingo Corp., a Cambridge, Mass-based start-up thinks it has the answer – voice-based interface – and has introducing an eponymously named application to showcase its technology. The application allows mobile phone users to speak and look-up information such as local restaurant listings to film schedules.

The company is the brainchild of speech recognition technology veterans Mike Phillips and John Nguyen. Phillips started Speech Works that was acquired by Scan Soft, which acquired Nuance and then renamed itself, Nuance. It has raised $6.5 million in venture financing from Charles River Ventures.


Here is how it works:

Vlingo’s voice-powered interface lets users speak or type into any vlingo-enabled text box on their mobile phones. Once the application is installed and started, you can say, sushi restaurants in San Francisco, the app sends your voice clip over the mobile data channel to a datacenter, where the voice is put through speech recognition software running on a server.

Server converts voice to text, and the results are sent back to the phone. Voice-turned-into-text then populates the search text box, and you can hit search and find local listings. The application can work with other applications such as music stores preloaded on the phones.

I was fully expecting some seriously latency, and was surprised by how quickly the results came back over an EVDO enabled Sprint phone. The system also learns your voice patterns, and you can fix any errors by using the keypad, and system learns those as well.

Vlingo is a J2ME App and as a result it can work with other applications on the phone and populate their text boxes as well. We saw it working with the Sprint Music store, in a demo we go from
Dave Grannan, chief executive officer of the company.

While Vlingo, the application is a showcase, the company is hoping to sign-up mobile carriers and handset makers. He said that company’s technology is going to be particularly attractive for carriers.

Mobile phone companies have spent billions of dollars developing fast networks, and cobbling up services such as music stores, only to be stymied by the challenge of entering complex information through a limited a 12-keypad system, which we can use to enter the data. Vlingo is going to have some carrier-related announcements later this year.

Vlingo faces quite a few challenges, none bigger than Microsoft, which thanks to its $800 million-plus acquisition of Tell Me Networks, has made its intentions clear that it wants to dominate the voice-mobile interface business.

Most importantly, mobile phone users have to feel compelled to buy into this offering, which is going to result in some extra spending on data services.

Vlingo Corp Fact Sheet

Website Vlingo.com
Location Cambridge, Massachussets
Cofounders Mike Phillips, Nguyen
CEO David Grannan
Financing $6.5 million
Investors Charles River Ventures.
Business/industry Mobile, Telecom
Competitors Microsoft, VoiceSignal.

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25 comments so far

August 21st, 2007
12:57 AM PT

[...] durch Om Malik zu erfahren ist, gibt es Hoffnung für geschundene Gelenke: Vlingo, eine sprachgesteuerte [...]

August 21st, 2007
3:03 AM PT

[...] Vlingo Gives Mobile Phones A New Voice Vlingo?s voice-powered interface lets users speak or type into any vlingo-enabled text box on their mobile phones. Once the application is installed and started, you can say, sushi restaurants in San Francisco, the app sends your voice … [...]

August 21st, 2007
5:15 AM PT

The problem is the lack of context coming from the device itself. So the solution is to provide a way that requires virtually no data entry on behalf of the customer. Just because I can talk to the phone doesn’t solve the problem - the web server still has to resolve the request and invariably it requires more context to do that on a mobile device. Any app can support voice - the trick is to support voice and other real time contexts such as location, device information and personal information in a way that integrates into the browser so it’s available for the web server to understand.

Voice is just one part of the equation. More is required for a complete solution.

Peter

August 21st, 2007
5:21 AM PT
popmonkey said:

here’s the problem with voice recognition to replace text input in phone applications: i like to work silently. the primary reason for me to use sms to communicate is when i don’t actually want to be speaking. and i want to do email/sms/surf, etc. without making a sound. like when i’m on the bus, waiting for my son’s aikido class to finish, or while sitting on the can…

T9 is actually quite good, the problem is most phones don’t let you flip flop between T9 and something like symbol/alphanumeric(multi-tap) input easily; a smart solution there would make T9 much more useful. it could use tolerance for spelling errors on longer words as well.

August 21st, 2007
9:24 AM PT
John Kenney said:

typo in your website citation - “building-b.com”.

August 21st, 2007
9:41 AM PT
Om Malik said:

Hi John,

Thanks for helping fix the error. Appreciate it.

August 21st, 2007
10:42 AM PT

[...] can’t last. If I was a start-up in the space, and there are lot’s of them , I would want to sell to Nuance over IBM and Microsoft. Less chance of being miserable and now [...]

August 21st, 2007
7:35 PM PT
vmob said:

nothing new. this company called ‘promptu’ has a similar app - and they have been around for quite some time i guess.

August 21st, 2007
9:30 PM PT
John said:

Dont see this catching on with the mass consumer or enterprise market. Many have tried before… and still trying now.

August 21st, 2007
11:54 PM PT

[...] But for everything else it’s pretty much shit. But I still don think that being able to talk to your mobile phone is a very good [...]

August 24th, 2007
4:43 AM PT
August 30th, 2007
6:09 PM PT

[...] Источник: GigaOM - Vlingo Gives Mobile Phones A New Voice [...]

December 14th, 2007
3:10 AM PT

Sounds very exciting and could be the future for data input on mobile phone devices but I’m a little concerned on how it would handle regional dialects in the UK or any other country for that matter. I struggle to understand people that come from the North East of England for example so how will a software / hardware solution manage? I watch this space with interest.

December 20th, 2007
11:26 AM PT
Gadget Arena said:

I think technology is not going to used by most of the consumers.Nothing new and innovative in it.

January 3rd, 2008
8:26 AM PT
Liam Raiden said:

Sound interesting. Language is a problem as Darren said! Lets see how it goes! Thanks.

January 26th, 2008
2:13 PM PT

I think voice recognition is ok but to a point but i prefere to type what i want to find as insurance to find what i want, as background noise can effect the outcome, ithink, and people may feel silly saying what they want to a phone

January 27th, 2008
9:03 AM PT

[...] wrote about the company back in August 2007 and was quite impressed. What I like about the company (and others like it) is that we need to [...]

January 27th, 2008
10:20 AM PT

[...] obey? That’s optimistic. Voice recognition still can’t guess users intentions easily. Om Malik discussed Vlingo way back in August 2007, but we’re glad the Times is highlighting innovations in mobile [...]

January 27th, 2008
4:13 PM PT

[...] obey? That’s optimistic. Voice recognition still can’t guess users intentions easily. Om Malik discussed Vlingo way back in August 2007, but we’re glad the Times is highlighting innovations in mobile [...]

February 29th, 2008
1:40 AM PT
Sam Hyatt said:

It is not a solution…it is a companion. Any reduction in use of the keypad/touchscreen allows for less wear and tear on the components and especially for some phones makes texting a viable option, when otherwise tedious. I’m interested to see if it works on PDAs and other devices.

March 20th, 2008
10:09 AM PT

[...] IBM Corp. and Google are also making plays in this area while startups including Jott, Yap and Vlingo have offerings as well. Share/Send Sphere Print Previous [...]

March 26th, 2008
11:55 AM PT

[...] players racing to deliver services that bypass the mobile keyboard to make everything — from finding a restaurant to sending a text message — easier. The service drives up text message use (and therefore [...]

April 2nd, 2008
2:00 PM PT

[...] Website Speech recognition company Vligno has scored a $20 million second round of funding led by Yahoo, and through a relationship with the [...]

April 2nd, 2008
2:52 PM PT

[...] recognition company Vligno has scored a $20 million second round of funding led by Yahoo, and through a relationship with the [...]

June 24th, 2008
9:00 PM PT

[...] Om has pointed out, voice makes navigating phones easier, but the Vlingo application does eat up bandwidth. Regardless, the Vlingo software for BlackBerry [...]

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