Vonage, Slow Road To Nowhere?

Om Malik, Thursday, August 9, 2007 at 8:55 AM PT Comments (10)

Vonage (VG), the beleaguered VoIP service provider, has reported its second-quarter earnings, and things are not looking good. The numbers might have impressed some, but the fact remains that the company is walking a tightrope. Looking beyond the revenue (which at $206 million was lower than analysts’ expectations), Vonage is experiencing a substantial slowdown when it comes to signing up new customers, and the churn is up.

In the second quarter, the company had 57,000 net adds, down 37% from the first quarter, and substantially below analysts’ expectations. The churn is up 2.5% in the second quarter vs. 2.4% in the first quarter of 2007. And Vonage continues to pay out royalty fees, even while claiming that workarounds are in place. This is proving to be a tough year for VoIP service providers, as evidenced by slowing growth at Vonage and the flameout of SunRocket.

Rating: 44% Thumbs Up Thumbs Down
Print

5 trackbacks so far

August 10th, 2007
2:24 AM PT

GNC-2007-08-10 #292

Two major rants tonight realistic privacy expectations in new media and signing exclusive podcast advertising contracts. Plus a lot of great tech news and information. Sponsors: [Save 10% off on any order at GoDaddy.com!] Use Code Todd [Get a SSL…

August 10th, 2007
2:27 AM PT

GNC-2007-08-10 #292

Two major rants tonight realistic privacy expectations in new media and signing exclusive podcast advertising contracts. Plus a lot of great tech news and information. Sponsors: [Save 10% off on any order at GoDaddy.com!] Use Code Todd [Get a SSL…

August 10th, 2007
5:24 AM PT

[...] GigaOM Vonage, Slow Road To Nowhere? « Hmm, wondering if Vonage will be able to make it. The reality is that voice traffic (and eventually all data) is destined to be a wireless service - period. So when you have mobile service with unlimited minutes, and unlimited long distance and all the (tags: voip communication network) [...]

September 9th, 2007
10:30 PM PT

[...] (TWC). In the meantime, the independent voice service providers Vonage (VG) and SunRocket have fallen on hard times. Taken together, there were just 11.8 million VoIP subscribers in the U.S. at the end of the second [...]

September 25th, 2007
11:31 PM PT

[...] 25, 2007 at 10:40 PM PT | No comments Vonage (VG), the Holmdel, NJ-based VoIP service provider has been on the ropes for so long that you think it can’t get any worse. But it does! Earlier this year the company [...]

5 comments so far

August 9th, 2007
9:50 AM PT
Louis James said:

The Verizon lawsuit is showing its effects. And cable providers often offer their own VoIP services now.

August 9th, 2007
10:20 AM PT
David Repas said:

Excluding one-time costs, Vonage posted a loss of $18.2 million, or 12 cents a share. That’s quite an improvement over the $61 million loss posted in the prior quarter.

That’s a good thing… even if all is not well.

August 9th, 2007
10:26 AM PT

But those cable provider offerings are much more expensive than the VoIP company offerings. Unfortunately, they are also much more heavily marketed than standalone VoIP companies besides Vonage, so many consumers aren’t at all aware of the alternatives.

I remember when I first signed up for a VoIP plan in late 2006. A few days later, purely by coincidence, my local cable company’s sales rep knocked on my door, selling internet phone service. He started into his pitch and I informed him that I already had internet telephone service, thank you, and it was far cheaper than the cable company’s. He asked how much, because he hadn’t even gotten to the price portion of his pitch when I cut him off. You should have seen the poor man’s face fall when I told him I was paying $26 per month for unlimited calls.

Actually, though, cutting him off with that fact had been an act of mercy. I knew for a fact that the lowest price my cable company offered for phone service was $48 per month, and that only if bundled with cable and internet service. And then I’d have had to watch his face fall even further when I informed him that such a bundle was useless to me. I haven’t had a television for more than five years.

August 9th, 2007
12:20 PM PT
MDH said:

Could be worse! The lack of subscriber adds is no surprise given the pressures of the VZ issue. This entire situation is tragic on so many levels and VZ is already accomplishing their goal of removing competition from the market (their absolute goal imho, this has nothing to do with violation of intellectual property).

Of course, the real shame in all of this is that Vonage’s service is a winner for the consumer, it is feature rich, has become highly reliable, and is a great value.

Seems to me Vonage’s challenge is to survive the attack of this absurd patent fiasco, sit back up, and hopefully be able to attract fresh capital to resume their business on its merits.

August 9th, 2007
4:50 PM PT
David Mackey said:

Om - What do you think about Skype? I like Vonage, but Skype is much more affordable and backed by a much bigger bankroll.

Leave a Comment

Get the comments RSS feed, instant notification of new comments

Most Comments

Is There Money in Voice APIs?
Dameon Welch-Abernathy, July 15, 40 comments
Why Silicon Valley Should Be Worried
Om Malik, July 17, 31 comments
New iPhone Will Jumpstart Demand for Wireless Broadband
Om Malik, July 13, 26 comments
What Getting Buzzed Says About Yahoo
Om Malik, July 16, 30 comments
GigaOM Network Content to be Featured on BusinessWeek.com
Om Malik, July 14, 28 comments
Close
E-mail It