Comments on: Amazon vs. Paypal vs. Google Checkout

By: Overview of Ecommerce Solutions for Bloggers « Gold-Shelf

Overview of Ecommerce Solutions for Bloggers « Gold-Shelf — Mon, 16 Nov 2009 17:15:51 +0000

[...] code, but don’t quote me on that until someone builds it. For more info on FPS, check Om Malik, the Amazon Flexible Payments FAQ, Amazon Web Services Blog, FPS Home Page, FPS Documentation, FPS [...]

By: Nick

Nick — Thu, 22 Oct 2009 04:57:45 +0000

I'm reading so many complaints about Google Checkout that have nothing to really do with Google. One person complained about a purchased on Buy.com.Now you complaint about a cell phone. Let's take a realistic look at this.

Say you purchased a product or service from a repubtable company that uses a regular merchant account (i.e. no payment processor as the one's mentioned). On your bank or CC statement is the name and sometimes the phone number of the company you purchased the product or service from. No mention of what bank or merchant system was used.

In other words, if this were any other transaction you would be complaining to the company, not Google Checkout. For the person that had aBuy.com issue, you admitted that you knew Buy.com had a history of this. Therefore the problem was not Google Checkout so much as it was Buy.com. Buy.com should have not set their shopping cart to allow payment. Or, they should have notified you. It is not Google Checkou's job to let you know if there is a delay in shipping.

As for the cell phone you should have contacted the company as best you could. Once again, it's not really Google's job to keep tabs on your order, when it was shipped, may be shipped, or if it will even be shipped.

I think people have gotten too used to payment processors like PayPal that have a dispute resolution system. People start to get lazy and not want to contact the company they purchased the product from. They wan't a one-click solution where they say they are not happy and expect the payment processor to investigate the entire situation.

I always wonder how payment processors can have such lower fees than real merchant systems when they are expected to do so much MORE work than a merchant account provider.

By: kiku

kiku — Mon, 27 Jul 2009 13:49:11 +0000

I thought they meant that you can have an actual paypal account that carries a balance like a savings/checking account and use it to buy things (even has a debit and credit card now), but that google and amazon are only middle men. They aren’t accounts themselves that you make payments WITH, just companies you can make payments THROUGH.

By: onur

onur — Fri, 19 Jun 2009 20:08:50 +0000

i just ordered cell phone via google checkout, however they sent the wrong one, return it and wait to have what I ordered. Its been 2 weeks, no one took care my mails, even google. maybe their processes are best but don’t care to solve your problem. now I cancelled order and wondering will they refund my money. sorry but this time google sucks. paypal is much more easier and gurantees customer satisfaction. you could be the biggest firm in world but it doesn’t gurantee you would do best whatever you do!

By: Anthony

Anthony — Sat, 02 May 2009 13:43:37 +0000

As a merchant, I want ease of use. Amazon is a bit more of a pain to setup, and the information seems plenty, but disorganized. If I have to spend 20 hours integrating a payment processor due to it’s difficult to set up structure, I am going to stay with what I have. C’mon Amazon, you can make an easier set up than this, take notes from Google and Paypal or you will NEVER be a competitor.

By: hells

hells — Fri, 24 Apr 2009 23:32:13 +0000

can you guys tell me is there any live sites with accept amazon fps specially like domain hosting provider ?

By: Paul

Paul — Tue, 17 Mar 2009 08:30:33 +0000

You Know I perfer Paypal over google, As a buyer if I have a problem with the seller Paypal is more opt to help you out, plus you can actually talk to a person at paypal. Try and get a refund through google. yea right they make you contact the seller and wait forever. So far its been two weeks an no refund. This would have been solved days ago with Paypal. Just wanted to let everyone know if your wondering betwee the two Paypal is far better at looking out for the customer and will refund the money gauranteed. Google won’t offer this. I pan on to never use google check ever again.

By: cajundave

cajundave — Fri, 16 May 2008 15:29:47 +0000

Just tried GOOGLECHECKOUT – what a disaster – didn’t help that I had attempted to buy something from buy.com, who said the item was in stock. Placed an order, and although I was unaware of what was happening, it went through Googlecheckout – no problem, I figured. However – after 2 days of waiting for shipment info, I started checking what was happening. Turns out that the item was out of stock and buy.com had no idea when it would be available (they are apparently famous for this sort of thing – advertising that something is in stock when it isn’t). Problem was, GoogleCheckout had already charged my credit card. Canceling the order was not straight forward, but I finally got it straight. I doubt that I would have been notified that shipment was delayed. This particular item appears to be backlogged for over a month on Amazon. I’d have been out the $$$ for at least a month or more. Never again will I use Google Checkout.

By: Peter

Peter — Wed, 09 Apr 2008 18:07:39 +0000

Moneybookers is best!!

By: Sidney

Sidney — Fri, 21 Dec 2007 13:28:52 +0000

I tend to echo Dave’s comment above. This stuff about the infrastructure, particularly from the standpoint of the consumer, is largely a distinction without a difference. That being said, I think these services (particularly Amazon) will be making inroads into this market using something woefully lacking at PayPal: customer service. I’ve personally been very impressed with the Amazon Web Services team’s responsiveness and level of interest in our development efforts. Within 48 hours of announcing AcuInvoice’s support for Amazon FPS, I received an email from the Business Development Manager at Amazon Web Services asking to see a demo of what we had done. You’ll not see this sort of thing from PayPal, and over the long haul it has the potential to pay off big. They’ve also got a pretty robust developers forum, which has been helpful. We’re fans.

By: Visual Schemas For Amazon FPS & PayPal « Visual Schema

Visual Schemas For Amazon FPS & PayPal « Visual Schema — Mon, 03 Dec 2007 08:53:20 +0000

[...] a payment system with web services that is suppose to be competing against PayPal. Check out amazon vs paypal vs google regarding [...]

By: trademark registration

trademark registration — Fri, 30 Nov 2007 18:08:58 +0000

I personally like Paypal the best because it seems to be the most applicable of the 3 of them when it comes to purchases online. It’s almost a standard.

By: Can Amazon Make Startupping A Science? « GigaOM

Can Amazon Make Startupping A Science? « GigaOM — Thu, 13 Sep 2007 15:58:17 +0000

[...] about how Amazon Web Services — cheap and elastic storage, computing, message queuing, and payments — could change, or is already changing, their [...]

By: Neosophic: New Wisdom » Blog Archive » Amazon Payments = The Macro Micro

Thu, 09 Aug 2007 20:04:24 +0000

[...] value account as the crucial center of the FPS value proposition. Om Malik points out that the FPS strategy is a Trojan Horse designed to take share from Paypal. I would build on that by saying that FPS can start enable the [...]

By: Morning Brew #56

Morning Brew #56 — Tue, 07 Aug 2007 11:03:57 +0000

[...] Amazon vs. Paypal vs. Google Checkout. [...]

By: Da Godfather

Da Godfather — Mon, 06 Aug 2007 08:21:44 +0000

Om,

I tried Google checkout as a layman buying stuff on buy.com. Other than giving me $20 off my first purchase (which was the reason I tried it in the first place), Google checkout didn't seem to offer me any reason to use it again.

As an online shopper, I don't see what Google checkout gives that Paypal doesn't.

And I'm reserving judgement on Amazon - hopefully it won't be a science project with little benefit to consumers - not that choice is a bad thing!