Comments on: Teleblend buys pieces of SunRocket

By: Robert

Robert — Fri, 18 Apr 2008 14:36:04 +0000

I guess that I’m a fortunate customer, in July 07 I went from SR to Teleblend just “to try the service” – a monthly rate seemed good. I also took ITP in NY and VOIP.com in Fl. as of 4/18/08, my evaluation of these three is: Teleblend has worked consistantly well, can dial into menus and calls are handled quickly and clearly. ITP equally the same no problems since Aug 07 Voip.com in FL, is another story: at first service was very good, then in November 07, it went down hill. Voice mail was on and off, Menu dialing (bank accounts for example) can not be done. have had calls for 6 hours which were never made. They do not have an office, but moderators that work independently talking to you in a forum. If they like you, you stay, if not, it is goodbye. Service is worse now than in August 07. Teleblend I hope, will continue…

By: John H

John H — Sun, 09 Mar 2008 15:26:25 +0000

I think the FCC should step in and shut down Teleblend due to all the problems and no will step up to the plate and fix the problems..I am being charged for something that i didnt rec like 2 numbers i only have 1 and they still charge me for 2 maybe that could be a crime under the unfair trade act..Now that i have called to get my credits fixed my inbound calls get a non working message to all callers..what a mess..well i hope that bill fogg and micheal carbonneau reads this and will take notice that i am tired of all the lip service and i have contacted the FCC and local news stations and the local atty general office and i hope their phone stay busy..i feel if they were true business men that they would have a contact number to call and try to fix a snafu….i hope that everyone that is having a problem will contact the proper people to get some type of help…

By: azmike1

azmike1 — Mon, 08 Oct 2007 23:51:43 +0000

As a former SunRocket customer, receiving the email from Teleblend, I called Teleblend in mid July and signed up. SunRocket worked great. As soon as I signed up for Teleblend, I lost my dial tone, and in spite of my complaint calls, my dial tone was non-existent for 6 weeks! My credit card was billed on July 28 and August 28. I canceled Teleblend on August 30, signed up with another internet phone company, and got my dial tone back within 24 hours. In spite of my August 30 Teleblend cancellation, they billed my credit card on Sept 28th! I just called to complain, and the rep said that they had recorded my cancellation, but for some reason it was not forwarded to the billing department. She gave me the billing department’s phone number, so I called, and got the same phone recording as on the regular number! After waiting for 30 minutes, and no one answering the phone, I hung up, and began looking for places to tell my story on the internet.

By: azmike1

azmike1 — Mon, 08 Oct 2007 23:15:29 +0000

Here's my Teleblend story.

As a former SunRocket customer, receiving the email from Teleblend, I called Teleblend in mid July and signed up. SunRocket worked great. As soon as I signed up for Teleblend, I lost my dial tone, and in spite of my complaint calls, my dial tone was non-existent for 6 weeks! My credit card was billed on July 28 and August 28. I canceled Teleblend on August 30, signed up with another internet phone company, and got my dial tone back within 24 hours. In spite of my August 30 Teleblend cancellation, they billed my credit card on Sept 28th! I just called to complain, and the rep said that they had recorded my cancellation, but for some reason it was not forwarded to the billing department. She gave me the billing department's phone number, so I called, and got the same phone recording as on the regular number! After waiting for 30 minutes, and no one answering the phone, I hung up, and began looking for places to tell my story on the internet.

By: tisha tobin

tisha tobin — Wed, 22 Aug 2007 05:23:24 +0000

SunRocket, in their email, has specified about Packet8 and TeleBlend for getting replacement service for their subscribers. I think it won’t be a viable choice. So I went to sign up with Lingo.

By: Mark W

Mark W — Tue, 21 Aug 2007 00:22:49 +0000

DO NOT GO NEAR THIS COMPANY OR THEIR PARENT COMPANIES!!! (Unified Communications Corp. & USA Telephone) I had Sunrocket and as suggested picked one of the two Voip’s to replace Sunrocket. First they over billed me, then no long distance or voicemail, then total loss of phone service for the last THREE WEEKS on my main business number, and my second number has only limited outgoing calls. I have lost an untold amount of money, many clients and may not be able to recover my business from the loss. I would have already switched again if it would not cause further delays to port my numbers etc. and if I wasn’t told many times that the problems would be corrected. I could go on and on about their problems. But just heed my warning stay away if you know what is good for you. If they ever get my service connected I will immediately switch and have my credit card company reimburse me.

By: Paul C

Paul C — Sat, 11 Aug 2007 04:39:43 +0000

Did the SR to Teleblend transfer on 31 Jul. My account was charge $22.67 and my account was created only. Basically they charged my account and did not port my service. Phone went out on date advertised 8 Aug and its two days later and no phone service. Tech Support lied and told me it will be up and running in 2 hours. I email Bill Fogg, CEO United Telesom who aquired SR equipment. His email is bfogg@usacsp.com. Would like to start a petitio on myspace to take action against teleblend for decieving SR customers. Still no response from trouble tickets. None! They got me good!

By: observer

observer — Mon, 06 Aug 2007 17:24:36 +0000

After receiving a note about SR termination I signed up with Teleblend. The service continues w/out interruption.Although, they don’t offer call waiting and any change of settings is not available either.

By: Andy Russel

Andy Russel — Wed, 01 Aug 2007 21:21:46 +0000

9 out of 10 times the website http://www.myteleblend.net gives “The page cannot be displayed”

What more can one expect from this replacement company?

By: andrew

andrew — Mon, 30 Jul 2007 00:11:40 +0000

Hey, foneless, call your credit card company and tell them the charge is fraudulent as you never received the services. Do it now as you only have 90 days from the day of the statement containing this charge…errr that’s at least until September 4…but do it now. It’s called a chargeback and the issuing bank for Sunrocket, or their bank into which the money flow[ed] will debit their account and reverse the charge. Even if they don’t get the $$$ back they may reverse the charge. Remember, it is a charge you have there, not a payment…..

By: Foneless in Orlando

Foneless in Orlando — Sat, 28 Jul 2007 13:09:28 +0000

By the numbers: 1. Joined Sunrocket 6/30/07 2. Credit card charged $244.06 7/4/07. 3. Received equipment 7/11/07. 4. Equipment found incompatible & returned. 5. Called Sunrocket and cancelled. 6. Informed me via email: Cancelled 07/05/07. 7. Probably am out the $$ without ever using service!

By: David Mackey

David Mackey — Sat, 28 Jul 2007 03:07:12 +0000

When will we get that insider story?

By: Erik

Erik — Fri, 27 Jul 2007 17:53:37 +0000

This site has some more info on Telelbend plus other good updates on the Sunrocket situation and alternative providers:

http://www.consumercompare.org/voip/sunrocketupdate.php

By: Libran Lover

Libran Lover — Fri, 27 Jul 2007 15:28:06 +0000

Previous comment: "Can we just stop talking about SunRocket now?"

Not so fast. I am still waiting to read the longer, inside story about SunRocket's implosion, that Om promised in a previous post.

By: Junction Networks

Junction Networks — Fri, 27 Jul 2007 14:06:35 +0000

Can we just stop talking about SunRocket now?

Over a week after its dramatic implosion, Sherwood Partners, one of the firms handling the wind-down of SunRocket, has done the right thing for its (ex-) customers by facilitating the transfer of accounts to a preferred provider. TeleBlend, a small CL...

By: Tom Keating

Tom Keating — Fri, 27 Jul 2007 13:44:26 +0000

On a related note, SunRocket has a 10 day countdown before phone service goes completely offline. (Teleblend is keeping customers up temporarily)

I wrote about it here: http://blog.tmcnet.com/blog/tom-keating/voip/sunrocket-10-day-countdown.asp