Comments on: Putting the Satisfaction Back in Customer Service http://gigaom.com/2007/07/19/satisfaction/ Sat, 11 Feb 2012 02:47:52 +0000 hourly 1 http://wordpress.com/ By: David Mackey http://gigaom.com/2007/07/19/satisfaction/#comment-175605 Sat, 21 Jul 2007 17:42:18 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-175605 Hmmmph. Not very impressed. Seems like just another method of making a customer based forum. We really just need companies to care about their customers. For example, if I call a company (e.g. Verizon), wait on the line for 15 minutes only to be told that the circuits are too busy and be automatically disconnected – that’s just bad service (by the way, I have FiOS internet service and love it, just not the customer support).

]]> By: And the reviews start to roll in… at Demand Satisfaction! http://gigaom.com/2007/07/19/satisfaction/#comment-175604 Thu, 19 Jul 2007 21:32:08 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-175604 [...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]

]]> By: And the reviews start to roll in… at Demand Satisfaction! http://gigaom.com/2007/07/19/satisfaction/#comment-175603 Thu, 19 Jul 2007 21:32:05 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-175603 [...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]

]]> By: Daniel Berch http://gigaom.com/2007/07/19/satisfaction/#comment-175602 Thu, 19 Jul 2007 21:09:17 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-175602 This ties in to my thread on for-profit volunteerism: essentially getting people to work for you so long as there is clear social benefit.

See http://danielberch.wordpress.com/2007/07/17/competing-against-free-the-silent-competition/

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