Comments on: Putting the Satisfaction Back in Customer Service http://gigaom.com/2007/07/19/satisfaction/ Trusted Insights and Conversations on the Next Wave of Technology Thu, 26 Nov 2009 06:47:41 +0000 http://wordpress.com/ hourly 1 By: David Mackey http://gigaom.com/2007/07/19/satisfaction/#comment-370747 David Mackey Sat, 21 Jul 2007 17:42:18 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-370747 <p>Hmmmph. Not very impressed. Seems like just another method of making a customer based forum. We really just need companies to care about their customers. For example, if I call a company (e.g. Verizon), wait on the line for 15 minutes only to be told that the circuits are too busy and be automatically disconnected - that's just bad service (by the way, I have FiOS internet service and love it, just not the customer support).</p> Hmmmph. Not very impressed. Seems like just another method of making a customer based forum. We really just need companies to care about their customers. For example, if I call a company (e.g. Verizon), wait on the line for 15 minutes only to be told that the circuits are too busy and be automatically disconnected – that’s just bad service (by the way, I have FiOS internet service and love it, just not the customer support).

]]> By: And the reviews start to roll in… at Demand Satisfaction! http://gigaom.com/2007/07/19/satisfaction/#comment-365334 And the reviews start to roll in… at Demand Satisfaction! Thu, 19 Jul 2007 21:32:08 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-365334 <p>[...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]</p> [...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]

]]> By: And the reviews start to roll in… at Demand Satisfaction! http://gigaom.com/2007/07/19/satisfaction/#comment-365333 And the reviews start to roll in… at Demand Satisfaction! Thu, 19 Jul 2007 21:32:05 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-365333 <p>[...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]</p> [...] folks have been poking around on Satisfaction and have said some nice things — particularly, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can [...]

]]> By: Daniel Berch http://gigaom.com/2007/07/19/satisfaction/#comment-365299 Daniel Berch Thu, 19 Jul 2007 21:09:17 +0000 http://gigaom.com/2007/07/19/satisfaction/#comment-365299 <p>This ties in to my thread on for-profit volunteerism: essentially getting people to work for you so long as there is clear social benefit.</p> <p>See http://danielberch.wordpress.com/2007/07/17/competing-against-free-the-silent-competition/</p> This ties in to my thread on for-profit volunteerism: essentially getting people to work for you so long as there is clear social benefit.

See http://danielberch.wordpress.com/2007/07/17/competing-against-free-the-silent-competition/

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