5 Comments

Summary:

Tracy Hooten of the Student Tablet PC blog waited patiently for Lenovo to get her new x61 Tablet PC into her hands and it didn’t take her long to get a review of the sweet Tablet posted.  I like Tracy’s reviews because they don’t get lost […]

X61_tablet_215x240Tracy Hooten of the Student Tablet PC blog waited patiently for Lenovo to get her new x61 Tablet PC into her hands and it didn’t take her long to get a review of the sweet Tablet posted.  I like Tracy’s reviews because they don’t get lost in all the technical benchmarks like some do, instead she reviews devices from a user’s point of view.  It’s a good review and I can tell Tracy is really liking the MultiTouch x61.  I would offer her this bit of advice though, don’t change songs while driving.  :)

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  1. What can I say, I’m a talented/distracted driver ^_^.

  2. Yolanda Villa Wednesday, July 18, 2007

    Tracy, great review! I tried to post a question directly in the comment section of your review yesterday, but couldn’t for some reason. So I’ll try here: What I’d like to know is if you feel there is a compromise with the MultiTouch in terms of the lack of pressure sensitivity as compared to Tablets with a Wacom digitizer. Do you miss it when drawing or sketching, for example, or even simply with extensive writing?

    I’ve wanted a Tablet with both active and touch (passive) digitizers for a while now, but I’m not sure I’d be happy without pressure sensitivity. So would appreciate your take on this.

  3. Yolanda Villa Thursday, July 19, 2007

    Edit: I’ve just seen that my question in fact is now showing up on Tracy’s review, complete with answer! Sorry, never experienced a delay like that in seeing a post appear.

  4. I’m glad to hear your experience with Lenovo didn’t end in tragedy as mine did…

    My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. (‘Just write ‘return to sender’ on the original package and drop it off at a UPS store’ was what I was told – only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)

    This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it’s in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)

    I’ve been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I’ve also CC’d all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.

    So to sum it up, Lenovo lied to me, stole my money and told me to go away.

    I’ve been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It’s built like a tank) but I have pretty much lost all faith in Lenovo’s ability to properly deal with even the most simple of tasks such as a customer return.

  5. I’m glad to hear your experience with Lenovo didn’t end in tragedy as mine did…

    My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. (‘Just write ‘return to sender’ on the original package and drop it off at a UPS store’ was what I was told – only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)

    This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it’s in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)

    I’ve been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I’ve also CC’d all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.

    So to sum it up, Lenovo lied to me, stole my money and told me to go away.

    I’ve been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It’s built like a tank) but I have pretty much lost all faith in Lenovo’s ability to properly deal with even the most simple of tasks such as a customer return.

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