Comments on: Packet8 Picks Up SunRocket Orphans http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/ Fri, 10 Feb 2012 19:26:26 +0000 hourly 1 http://wordpress.com/ By: Cheap Online http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175327 Sun, 22 Feb 2009 20:27:19 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175327 It has been moving to this for some time now, looks like Phonepower and Magic Jack will be the cheapest and Packet8 will be the most reliable, some of you will be lucky Packet8 will be picking up you as customers. Good Luck!

]]> By: James C. McNeely http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175326 Tue, 27 Nov 2007 18:14:59 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175326 I switched to Charter phone on Oct. 26. I see a charge from you on 11/22. Please refund this charge and do not charge any more on my credit card.

]]> By: robert B Monson http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175325 Wed, 24 Oct 2007 00:01:13 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175325 I cancelled my subscription wirh Teleblend and the person I talked with told me that she would canceel my agreement and that she would credit my account with the amount I paid. However, Teleblend keeps billing me every month thru Catital One credit card.

Please credit my account and cancel my account. My ohone number ia 484-905-5118

t

]]> By: victor leonhiser http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175324 Mon, 13 Aug 2007 23:20:46 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175324 Avoid VOIP.COM at all costs. They may be highly rated on most voip lists , but take it from me , when you have to wait on hold for 1-2 hours and the rep doesn’t like your tone , then THEY WILL hang up on you. I cancelled service , port request was also supposed to cancel , but number ported to them. Am now signed up with current no.2 , packet 8 , hopefully will be more helpful than voip.com. Also was supposed to receive linksys adapter from voip.com but only received grandstream adapter. When I called about it , I was told by numerous sales reps that I would receive the linksys spa phone adapter only to be told by customer service that I would only receive the grandstream adapter which requires you to have a router. This company is totally out of control as is teleblend the reccommended other provider by sunrocket. Called numerous times about my “active” number that was ported on 8-8-07 only to be told by clueless reps that my number still belonged to them. Haven’t been able to receive calls since 8-8-07 , day my number ported and all they say is our techs are working on it. What is it exactly your working on since you don’t have my number any more. At least packet 8 has reps that actually speak and understand the english language. My no. is owned by level 3 which deals with packet 8 so hopefully not too long to delay porting. Am willing to give voip another try , however if things remain the same , I’ll switch back to landline.

]]> By: Rod in Rochester http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175323 Fri, 10 Aug 2007 18:41:27 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175323 Before you sign up for another service you might want to check out http://www.magicjack.com

]]> By: kris http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175322 Thu, 09 Aug 2007 03:27:29 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175322 Packet 8 is worse the sun rocket.

call their tech support and wait for 2 Hours and NO ONE PICKS UP OR TALKS..

I have a phone and it it not working and I am trying to reach tech support from past three days.. NO SUCCESS.. Even I have to wait over 20 minutes to call their billing section for cancelling the order..

Atleast with sun rocket, customer service was neat and clean.. This one is bad.. I would not recomment any one to switch to packet 8.. WORST OF THE LOT

]]> By: Jim Schoenberger http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175321 Sun, 05 Aug 2007 04:29:07 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175321 Mac users beware …

With SR, VMs in emails and on the SR website were played inline (using QuickTime?) … Voip.com’s emails contained a wav file that just didn’t play with iTunes and “Listening” to a VM on their website required a dizzing amount of clicks … first it downloaded the wav file, then iTunes opened and played the file. To delete it required clicks both to remove, and then move, the file to trash … but wait, there’s more … next go to the downloads folder to delete the original. Vonage’s emails of VMs work like SR (but does not give me as much info on the CallerID) but “Listening” to a VM on their website is just like Voip.com … oh how I miss the SR software.

Still looking for an acceptable werivce … BTW Vonage has yet to transfer my SR # and it may be lost as it is “no longer in service or disconnected.” SR has effectively put me out of business.

]]> By: Leticia Mendoza http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175320 Thu, 02 Aug 2007 01:10:36 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175320 Stay away from Packet 8. I ordered service from them on 7.20.2007 and still have nothing. No equipment and no response from Packet 8. Just take a look at these emails I’ve sent then decide for yourself if you thing Packet 8 should even be in business.

8.1.07 _ 7PM …. Another day and still on reply from you regarding this email. I STILL can’t get thru on the phone, I STILL can’t get thru on Live Chat.

8.1.07: This is the second time I have sent you this email. You must realized that everytime you fail to reply you hurt your company. Please reply today.

Hey there… I KNOW you are swamped and I’ve tried to be patient. But… I can’t get thru on the phone, I can’t get thru on Live Chat, nothing at Packet 8 seems to be working. I need your help to locate my hardware so I can get my phone service back.

Please…
I signed up with you on 7/20/2007 (Acct. # P8R000000195988)
My account shows my order was shipped 7/23/2007 (Order #523436000)

So far I’ve got nothing and NO WAY TO TRACK this. If I knew how you were shipping my order I could track it myself and find out where it is. But you don’t provide that info. and I CAN’T GET THRU to you.

Help. Help. Help. I signed up with you in confidence that being a 20 year old company you could handle the deal you made with Sun Rocket and the offer you made their customers. Should I have gone with a smaller company? Should I have gone back to regular phone service? I don’t like either option so PLEASE… restore my faith in Packet 8 and contact me! My cell number is (915) 740-XXXX and my bill is going to be outrageous because Packet 8 hasn’t come thru for me yet.

Please… help me.

]]> By: FORD http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175319 Wed, 01 Aug 2007 19:11:37 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175319 Net2Phones sounds like a great deal, but the company is owned by IDT corporation, which is owned by Howard Jonas, a right wing extremist associated with Pat Robertson, PNAC’s Bill Kristol and the neocon “Liberty Broadcasting” talk radio network.

If none of that bothers you, go ahead and sign up. But I have no intention of giving my money to such people. Let alone access to my telephone calls.

]]> By: FORD http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175318 Wed, 01 Aug 2007 17:58:58 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175318 Anyone else get the feeling that “Teleblend” is really the remains of SunRocket operating under a new name?

Believe me, so called “start up” companies do this all the time. Unfortunately, it’s legal, but it’s shady as hell, and it’s definitely a shitty way to treat customers.

]]> By: WesMondo http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175317 Tue, 31 Jul 2007 20:21:45 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175317 SUNROCKET ORPHANS!!! Joiphone.com has the best offer I’ve found so far and they have been in business for many years. Of course I’d avoid the yearly special…Ya think?! They have a Special for Sunrocket orphans. $9.95 per month. They did charge me a $30.00 startup fee, but the voip modem was free. I received my viop modem the next day overnight delivery so I guess the $30.00 was worth it. They will try to port my old number if possible. Also they did provide a nice selection of new numbers in my area so at least I got to chose a nice number if I have to keep it.
Also they have a great referral program. If you get referred by a Joiphone customer both of you get $15.00 credit toward your service by entering the referers email that they signed up with. Enter it in the how you found Joiphone “friend” referal box. If GigaOm will allow this to be posted and you don’t know anyone to refer you, I can refer you now and you will get $15.00 off your monthly service fee. Enter my joiphone.com email in the “friends” referral box. Enter wesm1@tampabay.rr.com and you will get $15.00 credit to your service. Then you can refer everyone you know and both of you get $15.00 credit. Get 8 referrals and you will have 1 year service free. You might even be able to make up the money lost to Sunrocket.
Good luck!
WesMondo

]]> By: Kris Meister http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175316 Thu, 26 Jul 2007 23:17:53 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175316 I was a lingo customer for over a year, but switched to Sunrocket because of one of their “too good to be true” deals. That was 3 months ago now I’m high and dry.
I will definitely be going back to Lingo. They had clearer reception than SunRocket anyway.

]]> By: Lene http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175315 Thu, 26 Jul 2007 01:12:00 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175315 You know, I did’t think I would get the same service as I did with Sunrocket. But first of all, 8×8, owner of Packet 8 has been around for 20 years. Second, yeah, I didn’t know about this until I got an e-mail on Thursday and thought I had a little time to investigate. Sunrocket gave us 2 choices.

Teleblend was one they said was EXACTLY like Sunrocket and when I called for questions, I knew they’d be busy, but I am still waiting for someone to call me back because I was on hold (on my cell phone) for 30 minutes. I went ahead and called Packet 8. I got customer service even through SALES! I ordered through the Internet on Friday, I called Monday because I wanted them to overnight it, if possible. They did send it 2 day AND they already ported my old phone number…. I did not have to wait 2-4 weeks.

Sometimes customer service counts a HECK of a lot!

]]> By: VoipSpider http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175314 Wed, 25 Jul 2007 07:18:31 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175314 I got a big long letter from Teleblend’s customer service people today giving a rundown on what works, what doesn’t and how come. It’s pretty long and detailed, so I just posted it to my VoipSpider site for those who want to read it. (Click on my name below to go there…)

]]> By: FlowerChild http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175313 Mon, 23 Jul 2007 13:45:17 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175313 Best deal I’ve seen so far is from Net2phones, they actually seem to honor the SunRocket contract. It seems they have been around forever, the oldest VOIP company you never heard of lol. I had an account with them about 6 years ago and it was okay. They’ve been around even longer it seems since 1999 I think.

Net2Phone VoiceLine

3 Free Months for everyone at signup

Additional Months with proof of SR Contract

$19.95 / month after the free period

http://www.net2phone.com/sunrocket

]]> By: Cliff Lewis http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175312 Mon, 23 Jul 2007 13:12:37 +0000 http://gigaom.com/2007/07/18/packet8-to-pick-up-sunrocket-customers/#comment-175312 A little bit of useful info on Teleblend can be found at http://www.voipspider.com/ and at http://gandhi.wordpress.com/. It appears to be for real, but struggling to get up to speed. I signed up for it Friday. My phone works, but I have no voicemail. The web site has no functionality other than to view your payment record. There is no way to set up call forwarding, check voicemail if I had any, or set up any other features. I guess time will tell. I am less concerned about losing money than I am about losing my phone number, because I use it for my home-based business.

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