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Summary:

[qi:014] This just in: Packet 8 has been selected as the replacement VoIP service provider for SunRocket customers whose service has been disrupted by SunRocket’s demise. Under terms of the agreement, Packet8 will waive all regular start up costs associated with its residential service plans plus […]

[qi:014] This just in: Packet 8 has been selected as the replacement VoIP service provider for SunRocket customers whose service has been disrupted by SunRocket’s demise.

Under terms of the agreement, Packet8 will waive all regular start up costs associated with its residential service plans plus offer one free month of service, a value of over $100. You can get more information by calling +1-866-TRY-VOIP, option 2

Now this is less than what meets the eye.

SunRocket screwing its customers one more time, even in death. Makes my blood boil. Packet8 should be happy – they don’t have to spend ungodly amounts to acquire customers; poor sods are already paddling up the shit creek in a leaky canoe.

Free first month of service applies to Freedom Unlimited, Freedom Global, and Freedom Fax plans only. Applicable taxes apply. 8×8 is not acquiring the assets of SunRocket, nor can it honor any prepaid amounts paid to SunRocket. Since SunRocket equipment will not work with the Packet8 service, new equipment will be needed to make use of the Packet8 service subject to 8×8, Inc. Terms and Conditions.

  1. !@#$@!#$@!# SunRocket. As you said Om, screwing the customers, even in death!

    (I am one in the wagon).

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  2. Many customers of SunRocket would have opted for the $199/year plan. Looks like this means all their prepaid amounts for the rest of the year will not be honored by Packet8.

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  3. I concur. This is a good-bye screw, alright!

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  4. What I can’t tell from your post is whether this will be a seamless transition, or whether this is just another “special” that many different VoIP providers are offering. And not event the best one, come to think of it.

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  5. Lingo (never heard of them) also appears to be offering a special deal for former SunRocket customers.

    http://www.lingonews.com/newsreleases/pr071707.html

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  7. Sundarlal Chuddha Wednesday, July 18, 2007

    My butt is fealing sore from all the frolicking through web 2.0 already. Last thing I need is another vOiP company to take an entry.

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  8. That nice animation on Packet8’s homepage shows just how much they sympathize with SunRocket’s demise.

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  9. Sunrocket customers who are thinking of signing up with Packet8 should consider the following Packet8 charges, which Sunrocket never charged for the annual plan customers:

    • Regulatory recovery fee – $1.50 monthly
    • E911 fee – $1.99 monthly
    • Service fee within 12 months – $59.99
    • Additional taxes extra
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  10. after endless reasearch yesterday and today I signed up with Lingo. For the amount they charge monthly (I will never to a prepaid yearly plan again) Lingo seems to have the best offer so far. Same thing there, free activation, free shipping, one month free. All those “great offers” still don’t give us our money back…but I guess we all want to have a phone service again that works. Welcome to a world of customer satsifaction right?

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