Comments on: How to save your SunRocket Phone Number http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/ Sat, 11 Feb 2012 16:03:12 +0000 hourly 1 http://wordpress.com/ By: SkyKing RC http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175215 Sun, 05 Aug 2007 22:46:01 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175215 I have been a Vonage customer for three years. I have found their customer service to be first rate and their service has been excellent. I’m surprised more folks have not switched to Vonage.

A happy customer.
Ed

]]> By: Richard Claiborne http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175214 Fri, 03 Aug 2007 05:31:32 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175214 VOIP.COM says they do not port numbers from wireless services. So, if you change your number to a wireless service and sign up with them, you’ve lost your phone number. By the way, VOIP.COM is by far the worst provider I’ve dealt with. I signed up with them after comparing service on 07/20/2007. They didn’t mail equipment until 07/30/2007. I opened my first of many support tickets on 07/24/2007. So fair 10 tickets with no response to any of my questions. They have no telephone support. I requested to keep my Sunrocket number which is “pending”. So, I can’t really cancel with them until that transfer takes place. I made a big mistake signing up with them. Please don’t do the same. Anyway, I’m afraid I may have lost my phone number. I’m not a happy guy.

]]> By: Wes Meadows http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175213 Tue, 31 Jul 2007 19:26:16 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175213 Charge back Sunrocket at your bank and get your money back! Banks allow at least 30 days (maybe 60 days)to charge back a business that fails to deliver promised service as Sunrocket certainly did that to new members. We members that are over 60 days are just screwed! I’ve been looking to join a class action lawsuit, but so far all I’ve found is suggestions and wanna be’s, but no real lawsuit.

]]> By: orangespot http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175212 Mon, 30 Jul 2007 16:14:26 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175212 Om,
I did port to verizonwireless (a number that had originated with Qwest, then moved to vonage, then sunrocket) Then I emailed voicestick and they said that “There are no restrictions on our side, Level 3 won’t allow the transfer”. I called Verizonwireless and they said, “no problem on our side”. So who the heck is Level 3 and what do they have to do with this? I thought sunrocket was connected to Global Crossing? And sunrocket is irrelevant now anyway since I moved on to Verizonwireless!
Anyone have answers?

]]> By: Libran Lover http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175211 Tue, 24 Jul 2007 22:07:14 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175211 You wrote: Why you need to do this will be explained in my longer post on why SunRocket failed, and the inside story.

So, where is the longer, inside story on why SunRocket failed? We are still waiting for that post.

]]> By: Lisa http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175210 Fri, 20 Jul 2007 21:46:23 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175210 Another option is to port your number to Phone Number Bank (www.phonenumberbank.com), an offering of RNK Communications. They’re currently offering a free 60-day trial to port your number and forward calls coming into that number to your phone of choice. A great way to keep your number and try out the service for free!

]]> By: Mark Hanson http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175209 Fri, 20 Jul 2007 19:48:24 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175209 I’m set up with Packet8. Got a great deal with VOIC.com where I got my cell phones and highspeed internet from and am quite pleased. Though I’m still really pissed at SR! This stuff should not be allowed to happen!

~Mark

]]> By: Jeff http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175208 Fri, 20 Jul 2007 19:14:55 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175208 ps: I’m in San Diego, and I can still send and receive calls, and the SR website seems to do everything but voicemail. The gizmo’s power and VOIP lights are green, but the WAN light is orange and the RUN light is blinking red. I did power cycle it once before I knew what was going on; I’d be too afraid to do that again. Hopefully I can hobble along through the port process.

]]> By: Jeff http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175207 Fri, 20 Jul 2007 18:47:05 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175207 I just signed up with Verizon VoiceWing. They think they can port my number over and said they will give priority to SunRocket folks. In the meantime, since SR voicemail is toast, I forwarded my SR lines to an account created on grandcentral.com. If I don’t answer on one of the lines it rings to, grandcentral takes the message correctly, and notifies me via email. I tried forwarding directly to my home phone and mobile – neither of these worked; I think it still tries to activate SR voicemail.

]]> By: SR stole my $199 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175206 Fri, 20 Jul 2007 01:52:59 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175206 I was just charged my annual renewal fee in June. What kick in the pants. I just transferred to VOIP.COM for a similar annual plan. Hope they don’t victimize me the same way. Why doesn’t someone buy SR and it’s AWESOME customer base?

]]> By: Venkatesh http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175205 Wed, 18 Jul 2007 22:20:01 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175205 Kish:

I will take a look at your pointers. Funny service providers have been charging religiously towards number portability every month and when time comes to port, they talk about ‘rate centers’ :-).

Venkatesh

]]> By: Kish http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175204 Wed, 18 Jul 2007 22:05:41 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175204 Venkatesh,

As far as I know, porting from SR to ATT is not working, as I also called for that option… but they replied no… then I have gone ahead and signed up for PNB as mentioned here… Lets see..

http://nkishore.com/2007/07/18/tips-tricks-how-to-port-your-sunrocket-phone-number/

Looks like they have no linking for number porting from SR to landline,…. My friend got transfered his from SR to Mobile and its fine…

SunRocket created total confusion !!

]]> By: Venkatesh http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175203 Wed, 18 Jul 2007 20:14:15 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175203 Om:

Are you sure that the above move from SR->Mobile->Landline will work for sure? If this would work, any reason why a direct port from SR->Landline (like SBC) will not work. I spoke to SBC/ATT and Comcast and both of them said they couldn’t port my number as they had some rate center issues? Any insights will be helpful.

Thanks
Venkatesh

]]> By: Marcy http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175202 Wed, 18 Jul 2007 19:52:38 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175202 I just got my number ported by Nuvio and setting up my acct was a super easy. I really like SunRocket, but Nuvio is right up there, maybe if better at customer service. You may see if they can help you.

http://direct.nuvio.com/sunrocket/

]]> By: Bob http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175201 Wed, 18 Jul 2007 19:18:36 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175201 I have Sunrocket and my service (in Ohio) went out on Monday. however, I have 2 other friends who use Sunrocket in Florida and their phones are working fine. Impossible to reach anyone at Sunrocket – only number gives message: “Thanks for calling Sunrocket, the no gotcha phone company. We are not taking customer service or sales calls. Goodbye.” Gotcha!!!

]]> By: Eric Atkins http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175200 Wed, 18 Jul 2007 18:46:18 +0000 http://gigaom.com/2007/07/17/how-to-save-your-sunrocket-phone-number/#comment-175200 by Isaac-Lew in a Slashdot comment:

(Note: I left after a year in October 2006, after things really started going downhill).

Basically, there’s not one bigreason SunRocket went under, but rather a few smaller reasons that added up. The main one being that there was too much focus on bringing in management from the outside (mostly from AOL) instead of promoting from within. Also, employee retention was a big problem. When you start seeing early employees of the company quitting or getting fired, it’s very demoralizing to those still there.

I ended up leaving after I was involuntarily transferred to another department (which was supposed to be temporary, but my requests to go back to my previous department were ignored), I had a director-level non-techie jerk that had been hired from outside SunRocket placed as my immediate supervisor, and they decided to blow hundreds of thousands of dollars on network monitoring software when we in the process of doing the same thing with Nagios [nagios.org] and/or OpenNMS [opennms.org] & saved big money.

To all of the former customers of SunRocket, as well as anyone considering hiring a former SunRocket employee: just about all of the non-management folks (especially the support personnel based in the US, & the technical groups) were the most competent group of people I have ever worked with, and the majority of them did care about providing the best VOIP service possible.

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