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Summary:

[qi:004] All right people, its all over. SunRocket has hit the dirt. Check our this internal email which went out earlier today to the employees. Now it is hard to ascertain the authenticity of the email, it is clear from recent developments that this was coming. […]

[qi:004] All right people, its all over. SunRocket has hit the dirt. Check our this internal email which went out earlier today to the employees. Now it is hard to ascertain the authenticity of the email, it is clear from recent developments that this was coming. The email was sent out by Sonya Jefferson, Director of Routing and Carrier Services earlier this morning. Jefferson is also looking for a new gig.

(memo below the fold, horror stories in the comments section.) 

Unfortunately this email contains very bad news. We have just been informed that any and all last ditch efforts to keep operations running as well as a potential sale of the company have not gone through and that SunRocket will cease operations at COB today. As such, today is my last day and everyone else you may have worked with at SunRocket. ….
Regarding outstanding and future invoices: Sherwood Partners out of Palo Alto will be handling the close down of all invoices, current and outstanding.

  1. WOW I’m a current customer who’s wife is NOT going to be happy that we did the $199/2 year deal. Crap!
    Hopefully I can get my number transfered to ViaTalk okay.

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  2. I called customer service – and recieved the message “We are no longer accepting customer service calls” and then the dreadful hangup.

    I guess I paid two hundred dollars for six months of service as well.

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  3. SunRocket Employee Monday, July 16, 2007

    Yep – All is down and the Call Center In Springfield, Mo that handled all of our CS and Tech calls are also out of jobs for now.

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  4. I am glad I am a Vonage customer. Their service and features are far superior then what any other VOIP provider offers anyway and the service is cheap.

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  5. My Sunrocket service is working right now. As a matter of fact, it has never gone down in the 6-months that I’ve had it. So far, Sunrocket’s corporate problems aren’t affecting me.

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  6. I just got laid off at the only call center SunRocket had. None of our supervisors or any management of any kind where aware this was happen until I decided to call the 800 number when we had no calls. There was no warning at all about this, not even the higher-ups of my center knew about this.

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  7. Just tried to call their customer support line: 1-800-786-0132

    The message says “We are no longer taking customer support or sales calls. Goodbye.”

    Looks like I’m out the rest of my annual subscription.

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  8. FYI – I switched to ViaTalk a few months ago from SR and glad I did considering what is going down…. just from reading the ViaTalk blogs on vtinside and the company profile, it doesn’t look like it’s going to have any problems like SR (corporate takeovers, stuff like that). I wouldn’t be surprised if ViaTalk starts offering ridiculous offers for ex-SR customers, so keep an eye out for that. Hope this helps, good luck SR peeps!

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  9. Wow this is too bad. I have 3 lines and have paid $200/year for each. Any idea what can be done now to get our money back? Burned thrice.. it hurts.

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  10. T – try disputing Credit card if this was in recent past…

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