GigaOM

WOW I’m a current customer who’s wife is NOT going to be happy that we did the $199/2 year deal. Crap!
Hopefully I can get my number transfered to ViaTalk okay.

I called customer service - and recieved the message “We are no longer accepting customer service calls” and then the dreadful hangup.

I guess I paid two hundred dollars for six months of service as well.

Yep - All is down and the Call Center In Springfield, Mo that handled all of our CS and Tech calls are also out of jobs for now.

I am glad I am a Vonage customer. Their service and features are far superior then what any other VOIP provider offers anyway and the service is cheap.

My Sunrocket service is working right now. As a matter of fact, it has never gone down in the 6-months that I’ve had it. So far, Sunrocket’s corporate problems aren’t affecting me.

I just got laid off at the only call center SunRocket had. None of our supervisors or any management of any kind where aware this was happen until I decided to call the 800 number when we had no calls. There was no warning at all about this, not even the higher-ups of my center knew about this.

Just tried to call their customer support line: 1-800-786-0132

The message says “We are no longer taking customer support or sales calls. Goodbye.”

Looks like I’m out the rest of my annual subscription.

FYI - I switched to ViaTalk a few months ago from SR and glad I did considering what is going down…. just from reading the ViaTalk blogs on vtinside and the company profile, it doesn’t look like it’s going to have any problems like SR (corporate takeovers, stuff like that). I wouldn’t be surprised if ViaTalk starts offering ridiculous offers for ex-SR customers, so keep an eye out for that. Hope this helps, good luck SR peeps!

Wow this is too bad. I have 3 lines and have paid $200/year for each. Any idea what can be done now to get our money back? Burned thrice.. it hurts.

T - try disputing Credit card if this was in recent past…

One of the reasons it seems that the Rocket is running into the Sun is that the liability the pre-paid service was to any potential buyers.

I had a friend of mine buy this pre-paid plan instead of Vonage as I suggested just about a month ago!

Great voip company looking for reps - give me a call! 954-558-2803.

Will we get our money back?
can we complaint about this to anyone?

Don’t u guys think sunrocket Mngt shd be punished?

can we file a CAS against sunrocket company?

Check out Futurelink, they specialize in Hosted PBX, but they also handle ports for residential user too.

http://www.futurelink.com

info@futurelink.com

This is why you NEVER pay for service in advance. If charge within 60 days, you can dispute it with CC company. If more than 60 days, you are probably out of luck.

When the cost of a pre-paid 2 year subscription is less than the cost to provide the service, what did you people think would happen?

I was on month-to-month. Paid more, but got out two months ago because I thought service was crap. Went to Vonage and AT&T. Much happier now.

If you hurry now, you may be able to move that line over to somebody else before SunR goes totally belly up

Take a look at http://www.binarytelecom.com.

I’m part of a company called 5linx that has solid voip service, competive rates, video phones that work with our voip, and the first ever voip cell phones that use any wi-fi or wi-max connection.

If you’re looking for a service to port your number to or an opportunity with a solid company, get a hold of me

Michael O’Connor
(518)253-4182
Michael@phonesforfree.net

Weeping, mourning, and gnashing of teeth.

THE N.Y. TIMES HAS AN ARTICLE NOW ON SUNROCKET’S DEATH:

http://www.nytimes.com/2007/07/17/business/17sunrocket.html

Anyone hear of GrandCentral.com? It’s a good thing to have when you might be bouncing around to different providers or phone numbers….

Through my own problems with Vonage, I’m using skype pretty much full time now, but I use GrandCentral to ring my skype and cell phone at the same time. The beauty is that I know I can switch to whatever works best without having to worry what phone number I end up with, since the GrandCentral number never changes and will ring whatever phones I set up in it. I know I sound like a GC employee, but it really is that slick.

Sorry for all the folks at sunrocket that got shafted by this, hope you all get on your feet real quick. As for a CAS, against who, they obviously went belly up!. For those looking for a good reliable service, I’ve been using Lingo for about 3 years with no problems. Good alternative to Vonage when they weren’t offering free calls to Europe (I know they are now)

My SunRocket Gizmo has a red light and no voice is going out/coming in on my SunRocket line.

Its COB Monday ‘n my SR line is operating well.

Perhaps they are transfering some custimers over to other carriers as the NYT article hinted.

This is my second year of Sunrocket, about 9 months into my second year, so this won’t hurt too bad.

Unless I can’t port my number, then the wife will hit the roof!!!

I ordered a magicjack a few days ago when I heard the first whispers of the impending shutdown, but that’s not a total solution.

The sunrocket price was the big seller for me. There is no plus for paying vonage or comcast the same price as a local landline. I’ll look into viatalk as well but will consider this a lesson learned.

If they are going into Chapter 7 bankruptcy (the kind where you close up shop, not the Chapter 11 version where you reorganize and try to stay alive), you are pretty much out of luck if your credit card charge is more than a couple of months old. Debtors to whom they have cash obligations will be at the front of the line. You will probably get nothing. You could sue, but bankruptcy law specifies how this stuff works, and you are unlikely to get anything. Remember, you’re going after the picked-over carcass of a company - you can’t collect if they have no money.

Not a lawyer, just worked for a company that went bankrupt once.

Same here … SR Gizmo is just blinking red light. No incoming/outgoing calls. Is there anyway to get the money back … I had ordered it just 2 months back.

Well, my “Run” light is red - and no phone lines are working… I guess I got snowed for four months of phone at $50 / month with the prepaid. Crooks. “The no gotcha phone company” my a$$.

I have been using Lingo for the past 4 years and love it. At the moment it is only $17/mo for unlimited calling to the US and Europe.

guys, i would stop chasing the freebies and the bargains. technology costs money - period. ask sunrocket. i sat in a meeting with the sunrocket executives a year ago and was absolutely amazed that they continually stated that their biggest competitor was vonage. when i asked about the cable companies - with very deep pockets, millions of existing customers and huge marketing organizations and budgets - they looked at me like i had two heads. their response was that cable wants to bundle services and therefore will not be price competitive. well, fair enough, but their shit works and they have money. my time warner voip has been absolutely bulletproof for almost two years, zero outages and QoS off the scale - and i’m in the business and i’m very hard to impress. there are more sunrockets out there. play it safe, don’t prepay, go with your local cable company.

I sure there is something illegal about what sunrocket is doing. You can not just abandon an essential service like a telephone - what about the elderly, handicapped, etc.

Uh, so who are you gonna sue?

My Sunrocket service is still working, haven’t had any problems recently. Glad I’m on the monthly plan.

My service is deal. No e-mail from Sun Rocket. No information on Sun Rocket website. No one at the customer service. This is a sad story. I have had great service from Sun Rocket ( a lot better than Vonage, yes, I have used Vonage as well).

I meant, service is dead.

Wow….how could a company that set out to be a second rate Vonage have such misfortune???

I’ve been with Sunrocket over a year. Curious if anybody knows how to get my primary phone number transfered to my new provider if Sunrocket is dead.

I have both home and a business line with Sunrocket. My business line number was just transferred after 1.5 months; I received confirmation of the transfer on 7/10. I hope the executives that made the cowardly decision to just vanish, share in the demise of the company. Thanks for jeopardizing my small company through your selfishness. I hope you rot. Hopefully, I can get my number transferred back to my telco that won’t abandon me.

We switched over to viatalk from sunrocket. Almost same program, same price, etc. The catch is, you have only ’til midnight tonight to get the program for $199 for 15 months and credit for unused paid-for sunrocket months will be added to your account. Your gizmo and telephones are not usuable, however, you can receive viatalk’s new equipment with free shipping if you put the words SHIPFREE in the promo code. Only ’til midnight 9/16!

Well, sorry SunRocket customers. As for those who went to SunRocket (and others) from Vonage - have you tried it lately? I have been on Vonage since the early (VERY bad) days, and I must say that they have vastly improved over, say, 2 years (or even a year) ago. The service is very reliable now - to the point that my family and I forget that we’re not with the phone company anymore. We have MONTHS of uptime, no issues at all. And I have to say that the free Europe calls ROCK - that alone has saved me hundreds of dollars already.

Just a thought - you might want to give them another look-see…

Rock

I just called No Gotcha…SR customer service and got the same msg.”we are no longer accepting new customers” Goodbye!!

“Run” light blinking red…but my phone is still working!! I have noticed this few months back also.

Very important..I just called Optimum..they advice, your SR service will be out by mid-night 07/16…So, hurry up and do whatever you can do to keep your service up by transferring to Via or Vonage may be as many of you sugeested earlier.

Is there any new reliable deals??

How can I get my money back? It’s been four month by end of this week. Please advise.

I noticed my run light flashing RED last night and chalked it up to one of the midnight system updates, but this morning it was still blinking. I left it alone figuring I would piss off the family members that are continuously burning it up, by waiting a while before attempting to reset everything. Later calls were coming in and a couple went out even though the run light was still blinking red, but now it is hit or miss.

SR just renewed me about 25 days ago, I have already sent off a query to my bank about disputing the charge if they do not follow through with moving me to a satisfactory provider. Reminds me of 5 years back when Twister Communications folded up operations with no word to anyone.

Exo

As a recently fired tech support agent, Ive seen this comming for months now. I worked day in and day out trying to fix issues with the service( i.e. Faxing, Inside wiring, TiVo, sat. tv service and not to mention just the bacic service it self) and to no avail the same issues would never get fixed.They spend hundreds of thousands of dollars to buy new opperations systems for Customer servcice and Tech. agents to be better equipted to handle day in day out issus. But, when the Information that they supply to the reps. is flat out wrong or at best incomplete. No Wonder customer satisfaction is the lowest in the industry. No wonder the other guys ( Cable co, Vontage ect) are doing so much better in the Voip market. Its all about the servce, and for the most part VOIP across the bord SUCKS!!! Its not the same servcice as traditional LAN phone service and will never be. It was all about saving the money for the co. and not doing anything to help the customer. Its sad to think that a company that had so much going for it is now in the toilet due to lack of advertising, a lack of money being spent to fix the issuse that bogged it down, and most of all the lack of care that it takes to make a co. run correctly. 3mo ago in the call center in Springfield Mo, SunRocket fired the entire Sale Dpt. Reps, Managers Supervisors EVERYONE!! Then told everone else that are jobs were safe. BUllSHIT!! I was fired due to questioning accoutning about an error on my check. One of many errors I seen not just for myself, but many people in my call center. This was not a suprise to anyone who worked for the co. for any amount of time. But anyway, for those of you who are in the market for new phone service, AVOID VOIP SERVICE ( other than cable providers) AVOID THE CHEAP WAY OUT. Go LAN or just use your cell!!

The best option would to tranfer the customers of sunrocket to other carrier, rather than ditching customer in the middle of sea.

Hope this happens.

Never had a problem with my Viatalk service. Thank God I switched in time!

My service went dead around 8pm tonight, but I was able to login to my account and forward my calls to another number. Calls are still forwarding as of now.

I still get incoming calls… no voice mail, no outgoing calls. WEIRD.

I wonder if it’s the monthly folks that’ll continue to work and the pre-paid folks that are SOL.

-Bob

They still have a sign-up page:
https://www.sunrocket.com/sign_up/beginSignup.do

Has anybody talked to this guys yet?

https://direct.nuvio.com/sunrocket/

I called and they said they can port my numbers. I would like to get some feedback if anybody has some expierence with them.

my phone line is still active, time now is 12:02 AM 17-Jul. Keeping my fingers crossed after going through the comments.

So why did it happen and what can we learn from it? Well, yes you can make an operating profit at $199 a year (not for 2 years though…). The killer is the customer acquisition costs. That is why I believe that the survivors of the VoiP wars will be those who do not have customer acquisition costs. Read = cable.
The other option is - If you are a small service provider, an ISP, a computers services company, a small CLEC, and you own customers, you can offer them VoIP services at a low cost. The key is don’t try to acquire customers in the open.
For more ideas - look at my blog :-)

I was hung up on as well. . .
:(

http://www.freeopenmoko.com

I sold SunRocket for years as an agent. Man it’s going to hurt to lose those commissions. While I feel bad about people who signed up and then didn’t get a full years worth of service, I feel even worse about not being able to feed my kids next month.

I have it on good authority that the SR customers will have to fend for themselves. When the company officially closed its doors yesterday, there were still some efforts behind the scenes to find a competitor willing to purchase the rights to its customer-base (resulting in a no-downtime situation). Unfortunately, time was not on their side and a decision was made to scrap the initiative since it would require further financial and human resources.

This should not come as a surprise to anyone. I signed up for SunRocket not once, but twice. I cancelled the first time when I couldn’t get more than 3 days uptime in a row. They convinced me to try them again claiming they had fixed their technical issues, but with the same results. I moved to viatalk, and ahve had no problems whatsoever. Vonage was also solid, however was more costly and lacked some features. Long term, if you pre-pay, you take your chances. Unfortunately, I have to agree with the comments of many. The cable companies have the stability and lower cost of operation. But their pricing isn’t better in my market than traditional telco. So what’s the point of switching to VoIP?

As someone said above, technology does cost money, and in a industry where profits are thin to start, how can anyone expect these sort of companies to stay in business and perform at a level that you expect … Seems like nowadays, anything web-centric, be it hosting or voip or some other latest cry services, people expect it to cost a “buck a month” or so…

Granted, $199 for a two year deal is an incredible deal — but can $8.xx/mo per subscriber allow a company sufficient resources to provide even just the basic service — not to mention customer acquisition and retention costs??? Sometimes it’s best to do the math.

My business learned the hard way long ago, and now are very happy using a small but reliable outfit called USTI.net for our voip and internet needs. Sorry to say, I think they don’t provide residential services, so not much help.

Try http://www.Packet8.net I’ve been using them for years. Inexpensive service, great quality and the phone they give you is truly awesome. Best features in a phone i’ve ever seen.

WhOm can I contact…? I just want my money back for unused months… I paid $299 for a whole year in May, 2007…. This is hard earned money… I cannot be duped in this fraudlent manner? Please help!!!! Send me some info or numbers I can contact… please…

Get the legal system and governmaent involved.

File a complaint with the FCC at:
http://svartifoss2.fcc.gov/cib/fcc475.cfm

Mention something like:

SunRocket, a VoIP telephone provider based in Vienna, VA disconnected my prepaid telephone and E-911 service on July 17, 2007 without ANY required advanced customer notification or alternative service options, leaving me at significant risk without 911 capabilities. The company’s executives should be arrested and jailed for putting approximately 160,000 households at such risk.

Also contact your local Attorney General and demand that the executives that made the decision to leave customers without phone service and E-911 service be arrested for public endangerment.

How do we find out when and to who we will be transferred to? There has to be some way for us to find out, this is nuts!

The only time you can dispute credit card charges is when you didn’t make the purchase. If you did make the purchase, and even if some dirt bag on e-bay didn’t ship you the product, the credit company will hear nothing of it. Same would be true for this scenario.

This is why I moved away from them to a lesser known Prescient http://www.prescientworldwide.com their service has never gone down and I get what I want when I want it

I found a new VoIP provider. InPhonex has been in business since 2003. They have subscribers in over 150 countries and get this…. they’re profitable.

Those looking for a new provider should check out their trade in program which allows new users to send in their existing VoIP device for credit towards a new one: http://www.inphonex.com/services/trade-in-program.php

Also, they offer porting of your phone number. Good luck to all Sun Rocket Victims

I think it is pretty funny that “Jon…Former SunRocktet Tech Support Agent.” talks about how bad SunRocket was, how bad VOIP is and you should stick to a “LAN Line”. Huh. A LAN Line? I wonder why he was fired?

My Sunrocket phone was dead last night around 8:00 PM, and it is still not working as of right now, call forwarding is not working too, anybody get any other suggestions?

Thanks,

As of this AM (July 17th), incoming and outgoing calls were working, but no VM. I was one of the early subscribers to SR (annual contract). Too bad they are tanking. They had quality problems early on, but seemed to be getting through them.

Man that totally sucks for those that just bought the service a few months ago. No cc charge backs. SCREWED!

Eh. I knew at their prices bankruptcy was a real risk. I still paid less for 7 months service then I had been for traditional phone service. That’s why I made sure my wife and I had cells for backup. So now we sign up somewhere else. Welcome to capitalism.

DON’T WORRY GUYS, YOU CAN ALWAYS REQUEST THE CHARGE TO COME BACK TO YOU FROM YOUR CREDIT CARD COMPANY, ESPECIALLY IF YOU PAID WITH AN AMERICAN EXPRESS. THOSE GUYS AT AMEX ARE ABSOLUTELY EFFECTIVE. THAT’S THE ONLY COMPANY I HAVE EVER RECEIVED THE VERY BEST F…ING SERVICE IN THE WORLD. EVEN IF IT’S PAST THE 60 DAYS, YOU CAN ALWAYS ASK THEM TO DISPUTE THE CHARGE. GOOD LUCK. I’M GLAD I’M NOT A SR CLIENT.

Guys just get a LAN line, why trying to get cheap service if you cna get a LAN line which is more effective, reliable and with a company you will trust. VOIP is the boom at this moment but think on the tech they will have to use to keep it running, it’s funny when people try to get dirt cheap things, and not think that there are operating costs that companies have to incur. Good luck guys, Cheap is always more expensive. Plus you have to get your internet running all the time so u use your electricity plus you burn your modem and shit. that comes after and after them buy a new modem from the internet company.

If any of you guys are looking for work, Call 877-FONALITY

I’m a very happy customer of sipphone.com / gizmoproject.com.

The service is inexpensive and reliable. There is limited customer support but if you’re a bit of a techie, and willing to learn about the world of VOIP, PAP’s, etc., it’s worth the time. The only drawback to their service for me was that they couldn’t port an existing number.

I considered sunrocket until I had a chat with their sales department.

We signed up in March of 07. I contacted Chase and they issued a credit to my card for the unused portion of what is left on my year with Sunrocket. Hopefully my number will port OK to Cavalier’s Phonom VOIP.

Wow, just talked to my wife on our Sunrocket line 2-1/2 hours ago and now it is dead. I had no idea this was coming so I am a bit stunned. We all have cell phones now so I just need to convince my wife to let the home line go…

My sunrocket is dead. Thankfully I have SKYPE. Same service, better pricing. $49/year unlimited calling. I have CIT400 phone. All can be purchased at skype.com

Check out BringPhone. Its cheaper than Sunrocket or any other VoIP company, there is no contract or commitment, i.e. they are month-to-month, and their service is awesome. http://www.bringphone.com.

I just filed a chargeback on my CC for a partial refund, I signed up on 3/31/07. If you’ve signed up within the last 120 days, call your bank, chances are you can dispute and get at least a partial refund. I am…

Does anyone know if this affects the cabel company Wide Open West at all? They offer VoIP. I think that WOW subcontracts its service out. I just hope it isn’t to SunRocket. Please send mail to zathross@juno.com

Again those pre-pay cheap come back to haunt you. If its to good to be true sometimes it even works out that way.

I just switched to Verizon VoiceWing. $24.95 per month for unlimited US and Canada calling. All the same bells and whistles that SunRocket and Vonage offered. And I doubt they will go dark with no notice the way that SunRocket did.

Man that sucks. If you guys are looking to get quality voip that compares to the major companies but better priced, check out http://www.myacn.com email me when you want to get hooked up.

VIA TALK is crap go to some other VOIP. ViaTalk has bad reviews. Lingo seems to be the best right now.

Just bought the plan last week. Received the equipment yesterday and imagine my horror when I saw this in the morning.

Even if I am porting the number, the 200 bucks that I paid are down the drain. Am I right?

Also, what does a debit card user do? I paid through debit and don’t know how I can dispute this in any other way than “fradulent charge”.

Some help would be good here.

I have to laugh at the folks going “how can they do this” and “where’s my money!!”. Sadly, there will be no refunds, cause the company has no money. I’m luck in that this is the last month of my second prepaid year, so I’m out two weeks of service. But I expected every day of every week of every month for SR to go belly up. I knew when I prepaid that I had a 50/50 (or worse) shot at getting a years worth of service. I knew they couldn’t make it with those kind of deals but I figured I’d ride it as long as I could. Maybe service levels varied depending upon location cause in Florida, my service has been rock-solid. It’s still working for incoming calls but outgoing are hit-and-miss. I called TW this morning and will start up with them next Monday for $15 per month. I’ll miss the signature number but what the heck. Folks, you pays your money and you takes your chances. Welcome to life!

I signed up in May for the promotional $99 for the first year using my debit card. Luckily enough for me because it was within 60 days I was able to dispute the charge and got my entire $106.52 back. Anything older than 60 days on a debit card and you may be out of luck. Going back to Vonage. Hope this same thing doesn’t happen to the,

After a flawless year of the heavy use I made of SunRocket, I renewed a couple of months ago at $199. for another year. So, I paid a hundred a month for a couple of months.

Compared to what everything else costs these days, this voip stuff is chump change.

I’m sorry for the people who lost their jobs, but it’s not the end of the world. “Peak Oil” will take care of that. That’s what you should be concerned about.

Hello, like many of you, my service is hit or miss, mostly I am getting incoming calls at the moment. I can’t call long distance at all. I have to say, my service with Vonage sucked all around. I jumped to Sunrocket and I had darn good service, worth what I paid at least, for over a year. I paid a year and was supposed to get a year. Oh well, I saved more than I paid. But the thing that upsets me, is that I have a child in the hospital, and although I do have another phone, it isn’t unlimitted and with no warning, you can imagine the hard spot this puts me into.

Anyways, for those that paid by Visa, MC, Amex, etc. including those that are check cards or debit cards featuring that logo, you should be able to get a charge back in full or part, for the services either provided or not provided. Easier to get full back, with service not even started and equipment not hooked up, last 60 days, etc. I’ve had to do this before. It doesn’t matter if you authorized it or not, the service hasn’t been fully provided and therefore (spelling?), you should get it back. Be cautious however, because some banks will give it back to you and then take it back, because of the response from the company. So you may get one, but you may have to fight hard to keep it.

Like someone said, it is doubtful that any of us will see a credit any time soon. Like I said above, in many ways, we are happy to have saved what we did. But at the same time, am horrified that there was no warning sent to us and no opportunity was given to us, to find another service. I would have paid more, an additional charge, than have my service ended like this.

Good luck to the employee’s, except the ones that helped cause this downfall, whomever they may be and good luck to my fellow SR users.

P.S. I have talked to a rep from Nuvio.com named Joe, his details were on a site I googled. He was very personable and said they were doing their best to help SR users. I have heard great things about them and about viatalk.com both have been mentioned multiple times, on several sites, as both reliable and fairly priced services with longevity or staying power. I thought I would just mention what my research to date has brought. Via is offering up to 6 months, buyout on your service with one year plan, Nuvio was offering the $199 deal as a safe landing pad for current SR users.

You can still go to the website and have calls forwarded to other numbers. At least people can still call you.

Your best bet is to find an ISP that has some ability to control the QoS coming into your residence. Also ISPs are not at risk going out of business as they have steady revenue from Internet Access and offering VoIP is only going to enhance their revenue. Anyone offering only VoIP is doomed to fail as the margins are very very low.

Also as noted earlier, you pay for what you get. Low cost service providers typically use Asterisks platforms which tend to be unreliable.

My condolences to the employees of Sunrocket.The Future is still geared to companies in this industry that can survive the constant pressure from all the traditional phone companies. You have seen what they can do to smaller startup, companies from obtaining and providing a service that would actually save consumers money. It is still a monopoly with AT&T when all of the Ma Bell companies got back together creating the new AT&T. The fact that Verizon went after Vonage merely states that they are preparing to put up a fight to shut down all VOIP Companies. Once they notice that they are taking a large portion of their customers they will stop at nothing to shut them down.( THIS IS MY PERSONAL OPINION AND NOT OF THE COMPANY THAT I REPRESENT.) For the employees of these VOIP companies that are being shut down you must open your talent and work for yourselves in a Company that has proven itself in the Industry AND IS AN INC 500 COMPANY. Be in business for yourself but not by yourself.The only way to provide for your families is to work side by side in a NETWORK MARKETING field. THE VEHICLE TO FINANCIAL FREEDOM. These traditional companies cannot compete with the direct marketing industry.

CONTACT:
http://www.5linx.net/Globalwealth

For customers of sunrocket and others we have the best of the best services for your money as far as the newest technologies. Be in business for yourself but not by yourself. GOOD LUCK

My year ended in June and I am happy I didnt go ahead and pay for another full year. I thought about going month-to-month and waited for July’s invoice. It came a couple days ago and they didnt even charge for my international calls. I just signed up for VOIPYourLife. I was caller 95 in Viatalk’s queue… My sunrocket appears to be working on and off….

i like all these guys from no name voip providers listing their phone numbers selling their service.. totally the wrong place to post this.. what makes you think people are going to go your way when they havent even heard of you..if anything they are going to their cable or back to TDM! hey! at least it works

Well I’m sure disappointed to say the least. I could care less about features, I just need a phone for outgoing calls. Don’t need voice mail, or anything else. This is why I chose SunRocket cause for me, it was a fair price and has worked nearly flawlessly. Comcast and others wanted way more money for stuff I don’t need. I guess I’m not as bad off as some because I got about the same amount of service till now ($200 * 8 months) as it would have cost with anyone else. Just a pain if I have to switch.

missK you must work for the expensive cable companies.their services dont work all the time.Im sorry to say your sadly mistaken

Sorry missk its senor gonzalez

Does anyone know if the SunRocket Uniden phones can be used with Vonage or even regular “LAN” (just kidding), land lines?

Special announcement for Sun Rocket refugees

Aptela (www.aptela.com), the leader in VOIP and hosted pbx for businesses is ready to help any and all businesses that are former clients of Sun Rocket. I have already “saved” 5 clients today and am more than able to help the rest.

I can be reached at the information below and look forward to speaking with any one of you.
800.979.4638 x9425

We get distant incoming calls with no voice. Local calls seem to be ok. I wonder why all lights on the gismo are flashing correctly if SunRocket is toast…

My SR can still make outbound calls, but no one can call in.

I thought I was S.O.L., but Chase credit came thru for me in getting my pro-rated money back ( nearly 10 unused months ). Call your credit card company. I didn’t think it was possible to get any money back, but it apparently is.
Now to find a new VOIP without getting into the same situation.

FYI, for those that signed up over 60 days ago (mine was charged March 30, 2007) you may have some luck if you explain to the credit card rep that the merchant is not responding to emails and phone calls and has completely shut down. I just called Amex for the 2nd time and rep initially said “since it was over 60 days they couldn’t do anything.” I then explained the situation, and she went ahead and did an “override”. I got the temporary refund. Will see how it goes long term.

Upon being screwed by Sunrocket I signed up with voip.com yesterday. I purposely did not go with Vonage because of the impending Verizon lawsuit. I received an e-mail from voip.com last night that my equipment had been shipped. Upon checking with Fedex today I find that Fedex only picked up the package in Irving, TX late today. What A bunch of liars. I’m going back to Verizon.

I doubt we could file a class action suit again because there has been no bad faith. You could file complaints with either the BBB or the FTC that might help. Now I am sure we are going to get something out of this I don’t know how it could be refunds, settlements, service transfer, etc. I prepaid for a year and I am right at five or six months right now. One more thing.

Should I loose out on my $ 100 or so I have a few ideas about how to get it, the first is finding a SunRocket exec and taking it out of his ASS! The second is finding one of these assholes here, who are playing Mr. I Told You So because Hindsight is always 20/20, and beating the living shit out of one of them. I am addicted to Pig Testosterone so it enhances my violent temper and there is nothing that makes me more violent than loosing money.

What is Ken Lay’s new adress and where can these guys get one way tickets.?????

Just called discover about my SR account, they will credit anything less than 6 months on the bill without much headache, anything more than 6mos you might need to do something more. Said they will post temporary credit and final decision should be about 30 days. Renewed my plan on 3/07 so I was covered under 6mos. All you need to do is talk to disputes and let them know you emailed/called SR and received no response. I had both land line and SR so I am still OK. Sorry for others that only used SR and those employee’s that they canned so abruptly. I liked the service even tho I did not use it often.

Want a great Global Voip service that works on dialup and Broadband connections(with a phone)
You also can make some nice money sharing this Business too.

Sunrocket could’ve at least shown some class and notified their customers they were closing down instead just turning off the surface without a warning.

That seems typical of American corporate ethics today — they aren’t any.

They better get me at least a service transfer for six months or I will never have a Broadband Phone again dammit. What else, oh yes, shit I might just a $ 16.85 SWBC/ATT Basic Phone for the hell of it. At least I will have a local number. For those of you who got cheated, God Bless you, God Help You. For those of you who are saying I told you say may God damn your whining ass because if I have to fight more than one person at a time I fight dirty baby, dirty we are talking mace, police batons, zappers, tazers, cow shockers MOOOOOO Jeanette, Yoda Puppet and Fauby’s dog Xander.

Publicity friends we are all safe. Either the other Voips bail US out from this Quagmire, giddy giddy, all right, or the people and customers loose faith in the entire industry so they must bail US out, good.

Angry? You bet! Do what lots of others have successfully done. Contact your Credit Card company and dispute the charge. Every major credit card company already is WELL AWARE of the problems with Sunrocket and appear to be fast-tracking the process. I just got off the phone with Discover.

http://www.dslreports.com/forum/remark,18683263~

I noticed Vonage.com has a banner on their homepage instructing SunRocket customers to call a specific number for a “Special Transitional Offer”. Anyone know what that is? The wait time is up to 20 min right now.

Here is a great Global Voip service that works super clear on dialup and broadband connections with a real phone. You can also make in this Business.
Check it out. I have the phone and love it and well with the Business.