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Summary:

Now that we can stick the fork in SunRocket, many of their customers are wondering, what should they do in order to keep their phone numbers working. There are many things you can do, but one thing you can’t: sit on your butt and not do […]

Now that we can stick the fork in SunRocket, many of their customers are wondering, what should they do in order to keep their phone numbers working. There are many things you can do, but one thing you can’t: sit on your butt and not do anything.

As one former SunRocket employee explains, saving your phone number is not that difficult, because the numbers are not residing with SunRocket, but with one of their service provider partners such as Broadwing and Qwest. All you have to do is print out SunRocket’s statement, and tell the company you want to switch to, why you are doing it and use the statement as a proof.

Basically take your number and port it to any service you think is going to be around for a while. From Vonage to AT&T to Comcast or T-Mobile: take a pick and switch ASAP. I would stay away from independent VoIP providers – you don’t want a repeat of the SunRocket story. Let us know if we can help – any questions – we can ask our friends in the VoIP industry and get you some answers.

By Om Malik

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  1. Is Vonage one of the independent VOIP providers, and does Vonage to AT&T implying the potential fate for Vonage too?

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  2. One of the few “independent” VoIP providers I would consider is VoicePulse, for reasons I outline here:

    http://www.voip-weblog.com/50226711/sunrocket_refugee_try_voicepulse.php

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  3. Om, you understand that your suggestion to stay away from independent/small VoIP providers will harm teir business and slow progress in telephony space? Of course that is fine if you’re happy to live without telco competition.

    One other thing: for how much longer people will care about legacy phone numbers? The great promise of VoIP is not free calls but ability to use single ID for all different ways of communication – email, instant messaging/SMS, voice, video. Verizon, Telstra, Ukrtelecom and the likes (e.g. legacy telcos) don’t even think, let alone make moves in that direction.

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  4. Is Sunrocket not providing these suggestions and recommendations for their customers? Going out of business is one thing, but screwing over your customers yet again is another. This isn’t about money – this is about good human nature.

    Cheers,
    Aidan
    http://www.MappingTheWeb.com

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  5. ANNOUNCEMENT FYI FOR SUNROCKET CUSTOMERS.

    *** HOT TIP ***

    AND I JUST MAY BE THE FIRST POSTING IT.
    AFTER ADDRESSING MY SURVIVAL RECOVERY PLAN FROM SUNROCKET OUT OF DESPERATION I CAME UP WITH THE IDEA OF LOGGING INTO MY SUNROCKET . COM MEMBER LOGIN ON THE WEBSITE – IF YOU CAN LOGIN THEN DO SO – I LOGGED IN AND CHANGED MY SUNROCKET NUMBERS SET TO [SIMPLE FORWARDING] AND SENT THEM TO MY CELL PHONES. AS OF NOW IT WORKED. HOPEFULLY YOU WILL RECEIVE CALLS AND THEY WILL BE FORWARDED WITHOUT LOSING INCOMING CALLS. [NOT DEPENDENT ON SUNROCKET] TRY IT AND ALSO TRY SIMRING WITH MULTIPLE NUMBERS. THAT MAY WORK ALSO. BUT SIMPLE FORWARDING WORKS. :-] **

    NOW WHO CAN POINT ME TO THE QUICKEST WAY TO PORT OUT INTO ANOTHER DIAL TONE THAT WILL LAST LONGER THAN A YEAR. HELPFUL ADVISE WELCOME.

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  6. Could someone narrow down the main voip provider choices and best course of action.
    Is Vonage one flat fee and depenable?
    List three major companies that will stay in business for the next 5 years.
    Then.
    1. sign up for service. Get a new number and equipment shipped pronto.
    2. fill out phone number transfer form pronto and submit.
    3. keep old numbers on call forwarding.
    4. hold breathe?
    How can we speed up process? and who is a good carrier?

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  7. A good provider of voip in the Asian region would be YTCnetworks.com

    so when u travel in asia u can have one id number for you communications:)

    Alex
    http://oneStopWebHost.co.nr

    YTCnetworks.com

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  8. SunRocket customer Tuesday, July 17, 2007

    I checked my SunRocket account online and only the latest statement is available, and it does not contain the phone number on it. Does this mean that I have lost my number? Please advice.

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  9. @Slav Pidgorny: Whatever may be the promise of VoIP, but almost all VoIP providers are married to telephone number for the very simple reason that they use ATA. And then if the users use it to connect to PSTN (especially “In” service) need to assign a PSTN number and then one is forced to confront the portability issue.

    Whatever may be your position on supporting independents, consumers should demand those rights that are legally theirs to those who subscribe to the incumbents. Since we demanded that VoIP should not be regulated, it is the consumers responsibility to protect themselves. At least they know what to ask for.

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  10. As of right now, my incoming and outgoing calls are still working. The only thing down for me is voicemail. I wonder if they are moving us over to new providers as was suggested in yesterday’s NY Times Article?

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