I was a sunrocket customer, as I understand that SR played the bankruptcy game to the customer, it looks that they alreay planned when they have a promotion for 199/year plan, they rubbed the balance money on each contract from the customer, TeleBlend(TB) takes over everything from SR except contract, they just changed the company name from SR to TB.

Do you have any idea to handle this issue, it is not a small issue, it is a big,big,big, huge issue, it is related to 200,000 customers

We have to ask goverment to protect us to have it in fair, where is the goverment? where is the policeman? where is the lawyer? where is our congressman? did they know the issue or not?

Regards, A SR Customer

(See earlier blog above.) When I call 703-394-4150 sometimes I get a fast busy, but I keep trying then I get their automated message. After the message you’ll get a long pause then it tells you to hold for an operator, etc. (automated also) then you can leave a message so now I’ve been leaving them messages at 1-703-394-4150 to please call Teleblend at 1-877-252-4548 as they just keep me on hold for another cust. rep. I left them 8 messages today at the 703-394-4150. Now I’m leaving a message that they’re not contacting the number to have Teleblend call me. The last 2 messages I said that since Sunrocket is going to cut off my service at the close of 8/5 that I’ll have to take my business elsewhere but I said I don’t like 8×8 at all!! You see 8×8 hasn’t been calling or e-mailing me, so I say “I’m so scared that after Sunday 8/5, I’ll have to go with someone else entirely as they left me no choice as they’re going to cut my line and I will have to take my business elsewhere with the 8-10 land lines I’m wanting to convert to voip lines.

What’s so funny is I’m been using the line they haven’t cut off to plea my case!

DO NOT subscribe to Teleblend. I just compared their support phone number. Their number is one digit off from SunRocket’s. They MUST be the same company.

STAY AWAY FROM TELEBLEND !

Look for yourself https://www.myteleblend.net/Support.aspx

http://www.sunrocket.com/contact/

STAY AWAY FROM TELEBLEND !

Look for yourself https://www.myteleblend.net/Support.aspx

http://www.sunrocket.com/contact/

Anyway, both Cust. Reps. got excited as one thinks I’m wanting to go with Teleblend for about 8 to 10 phone lines, as I have the reuter & computers besides the two SR numbers I have. The other I told I was thinking about 3 or 4 lines besides just the most important SR line with that number and was asking her how many gizmos I’d need besides the ones I already have, blah, blah.

You have to use this strategy or they won’t let you keep them on the phone for long if you’re only talking about 1 or 2 lines.

The one I spoke to yesterday told me they have 3 shifts working 3:00pm – 11:00pm; 11:00pm to 7:00am; 7:00am – 3:00pm. 24/7. I had a better talk with him though rather than the female I spoke to today. As I said something to the effect of ‘How do I know Teleblend won’t mess me around like Sunrocket did?’ He said they’re with USA Telphone and formed Teleblend who bought SunRocket’s equipment and all of their names, addresses, phone numbers, etc. I said ‘Gosh, than Global Crossing must be lying as they said they own most of the SR phone nos. and the other of SR phone numbers were owned by Level 3 Communications that haven’t been ported out yet.’ He said well, that’s actually true & how did I find out. I lied and said I have an old friend who lives out of state and works for Global Crossing. (Sometimes I had a hard time trying to keep from laughing as I spoke to him.)

Then I told him about this business I inherited (another lie) and was working on getting the best features with the phone lines & needed to know about the features they offered with Teleblend that I could get as a Sunrocket customer. He said ‘well as you know we still have everything except voice mail but hopefully should find one within the next week or so.’ I asked about long distance & he said they just found one this past week that they had contracted with & that company would provide the old sunrocket customers with through Teleblend.

Now back to the lady cust. rep. I spoke to today Sunday at the same number as the guy Saturday. I got mad at her as she was trying to terminate our conversation as I already had her on the phone almost an hour. That’s the one I was trying to help me with on getting me 3 to 4 new phone lines and most important my SR number as I said that number has it on my bus. stationary; bus. cards and on my bldg. space I was leasing w/option to purchase. And told her I hired someone a month ago to engrave that particular SR number into granite as my bldg. space was facing an outside major street here in Dallas & the granite block was attached to the outside with the number etched into it with 10 by 12 inch numbers. (I was in the kitchen cooking at that time & had to grab a dish towel & stick it partially in my mouth to keep from laughing over that lie.) She assured me in addition to the 3 -4 lines & numbers they would give me, I could keep my SR number that was etched in the granite block. She started getting irritated as she said she needed to help catch some of the lines that were waiting on hold. I said “Now I called you before they did, so I want you to finish talking to me or I’ll take my business elsewhere.” She was almost in tears by then and in an irritated voice said that they were under horrible pressure as they were having to track all of Sunrocket’s numbers and forced into slowing the ones that had already been requested to be ported. In addition tracking all the new numbers being requested.

I knew already from the guy I spoke to yesterday that he said there wasn’t too many left of the 200,000 or so of Sunrocket customers that haven’t requested yet another provider or Teleblend, but he said as soon as they neared the end of the list they would be given authorization to cut their lines.

Gotta go it’s late and get back on the phone with someone else in the morning. I have 2 friends coming around 10:00 in the morning to help me. AT&T requested one of my two numbers to be ported last week. It’s owned by Global Crossing she told me & would let me know if or when it gets ported. The only line I’ll let my son decide. Once they cut the lines they’re free to offer those numbers to whomever.

Oh, I can say is God help Global Crossing and their phone lines if my number isn’t ported. I’ve already got a list of their numbers I’m going to put in memory for re-dial. AT&T already verified it’s Global’s & not Level 3 Communications.

http://www.who.is/whois-net/ip-address/myteleblend.net/

missy wmist@wi.rr.com

I just want to thank the SR CSRs for their outstanding service for the past year. I only had a couple of problems, and they were handled very quickly. I feel bad that they were treated so badly by SR. I hope they find new employment quickly.

As far as Teleblend is concerned, it’s just a matter of time, I feel, before they go under because I believe Sunrocket’s creditors will go after them.