Regretfully, I recently switched my cable TV, home phone and internet from Comcast to AT &T. The salesgirl that initiated the transfer promised a bundled package that evidently was aimed at transferring customers from your competition at any expense. I soon found out that what I was sold was not what I was told.

I urge you to look into the notes on my account to see the lengths I have gone to get satisfaction. I have stayed on hold for countless hours and spoken to countless “customer service” representatives with not one willing to take ownership try to solve my problem. I have requested to have the tape of the sales call reviewed to prove my case only to be told that a supervisor would call within 48 hours. I have been promised no less than four times that a supervisor would call me and have yet to receive a call. I know what you’re thinking at this point, “one of those problem customers that will never be satisfied”. Wrong, I was only asking for what I was sold and teach sales and customer service for my profession.

The salesgirl told me that if I would purchase a bundle, I would receive Dish TV free for one year with a two year agreement. I explained my needs for 2 HD DVR receivers and three regular receivers. I asked her would there be extra charges for my needs or would there be a rental charge for the equipment. I was told that there were none for the first year. I received my first bill for Dish TV for $183.00.

I called the Direct TV customer service number on my AT&T bill and was bounced from Direct TV back and forth to AT & T with both companies saying the problem was not theirs. I told the last girl from AT& T that I would have to cancel the Dish TV if I could not get what I was promised. She told me I was not eligible in my area to get the package that was sold to me and there was nothing she could do.

I indeed called back to cancel, after securing a new contract with Direct TV, and was told that I will now have to pay a cancellation fee. After explaining the series of events, I was told that a supervisor would be calling. Still no call.

I will be paying my free TV bill that cost me $183.00 but have since cancelled my home phone line and will soon be cancelling my internet service due unfair treatment of a customer.

I only write this letter in hopes that you are unaware and care about protecting the trademark that took so long to develop. I am not interested in being compensated or reversing what has transpired. My motive is to make you aware.

What is wrong with this company???????????? How many people deal with this chit monthly? How much does AT&T make from us with their billing practices? I am so angry with AT&T since they overbill or underbill monthly for 10 months in a row. Told the representative today, “I am just going to send an amount - what ever I choose, since they cant get their billing in order - AND trust me I will pay no late fees. Bring the court system in at this point.

We signed up for a monthly plan, same expense monthly and have NEVER have we been billed that charge!!! Heres a clue - bill us the exact same amount to elimate this problem, then there would be no problem, but you cant handle that one now can you!!!!!!!!!

Yours Truly

Denise

All I ask, please, when you screw me, at least give me the common decent thing of a reach around.

RS I’m waiting. I’m your customer, you call me.

ATT prisoner/victim
Yours Truley abused
Jason Thompson AKa Frosty Roads

I need to speak with you RS, I can see why you don’t have a public email address. I want you to call me and make me want your service. Now, I’m fed up and I already have told everybody that will listen, how absolutley poor ATT is! I’m taking my dog to the vet, and every person I see, I’m going to tell them about my experience with att. Irionically, 90% of the people I have told already agreed and told me thier horror story of dealing with att.

Yes, apparently I just started my sentence. 1 year, and 11 months of shitty service left for me. So hey if you need to call me, call RS and leave a message for me. Oh and by the way, I made it a point to ask every customer service rep who the CEO of ATT is? Not one answered correctly! And one had the nerve to tell me RS wasn’t the CEO!

So mr. playboy, mr. bigtime, mr. I count lot’s of money, MR. I have a big office, Mr. I make more than you, MR. taliored shirt, alligator skin shoe wearin’, Mr. I’m the head of ATT and can talk down to people, Mr. I don’t care about my customers, mr. big house on the hill, mr. vacation home in the hamptons, mr. silver spoon in my mouth, mr. I can’t buy a 10 dollar bottle of wine because I’m better than that.

You contact me, get out of your fat cat office and do something. Don’t tell me about how good att is cause, you suck. By far the worst experience I have ever had in my 34 years of life. I guess I brought it on myself, by choosing to work with ATT, I quess I asked for the abuse, I guess I deserve it. I guess i’m just a little peeon that RS can’t bother himeself with dealing with, well RS, I will not go away, and I will preach loud and proud about how absolutely poor att service is, how I was talked down to, double talked, treated as an idiot, lied and made excuses too. Everyday, everywhere, I will post negative blogs, posts, forums posts chatrooms, everything…until you RS, you personalyy call me, not your secretary, not your worker bees you boss around. Frosty Roads wants to speak to you, you call me, you take the time out of your bust scedule for me, YOU TREAT ME AS A VALUED CUSTOMER.

AND TO ANYBODY THAT READS THIS WHO KNOWS RANDALL STEPHENSON< YOU TELL HIM HE BETTER GET IN TOUCH WITH FROSTY ROADS, AS EVERY SHOW< EVERY public apperance I will make it my mission to tell everyone who will listen, about how bad and poor and unprofessional AT&T is. AND obviously the major problem starts at the top!@

YOU CALL ME RS, please you can afford the long distance call. RS, Ignore me please, I beg of you, It just add’s to the overall experiance of dealing with, I will have to say, the WORST company I have every had the privalage of dealing with. Since your here already, WHY DON’t you kick my dog too, please, in the head!

ATT, RS, you get in touch with me. You kiss my butt now, you go above and beyond, cause that’s what I’m going to do. Go above and beyond telling people my nightmare horror story of choosing ATT.
Bye jerk

All The Best
Your “Valued Customer”
Jason Thompson AKA Frosty Roads

With this I won’t do the video, but I would love to hear from you randall to talk about this major issue for a fortune 500 company who’s supossed to be on the cutting edge of technology, WOW you have a long way to go.

I feel abused and so mistreated it’s unbelieveable! I will post the video on every website I can, and hey if we can get 10% of people just to simply stop paying the att bill, ignore them the way the ignore there valued customers.

Frosty Roads is making it my mission to let people know how they refused to help me as a customer, and yes Frosty Roads will record the tune. It’s all music to me. You now have 30 minutes, you call me, you make me feel like a valued customer, you prove to me why I should continue with your service.

Hey verizon, Frosty Roads will be your newest spokesman, for cheap, just to stick it to ATT.

If not, Tomorrow you’ll find every line, every bolt, every piece of mail from ATT, in the street. The song “Ode To ATT & RS” is already written.

Good luck guys, VERIZON HERE I COME! I never had a problem with COMCAST.

Do the right thing guys.

Phone service was activated 7/10 cause the wife and called and had to do let me talk to your superviser deal! The hole in my front yard was there for almost 3 weeks, again the wife and I had to call to light the fire. Wow! I’d be prefect for a job at ATT, I love to double talk people and try to talk down to them.

Now there’s another problem.

So I ask you Randall Stephenson, are you going to help me. Or does Frosty Roads have to write a song about how bad ATT service and what a crappy company you run. I assume your like everybody else at ATT, hey sip your martini, count your money, cheat on your wife, and drive your benz or beamer. What happened to good ol customer service? Are you too big a playboy to care, is your wallet to fat that you can’t get out of your 1000 daollar chair.

All I want is some real answers, a real solution, and not to be treated as an idiot. The problems with American society where personified over the last month dealing ATT. I will make it my lifes work to say how dissappointed I am with there service, and how dissappointed I am with the company as a hole. Yes, Mother “I was taken advantage of by a bad man”

SO RS, you get in touch with me, you help me. Cause your comfort is my only concern! And the question is what can I do for you?

All The Best
Jay Thompson/Frosty Roads

Dear AT&T,

I’d like to express the extreme displeasure and anger I have right now for your company. Originally I was very excited to find out that as a Cingular, turned AT&T customer, I would be able to purchase an iphone when they were released. I’m an avid Apple user and enjoy using their products. I opted to wait for the second-generation iphone for a number of reasons and got in line on Friday July 11th before the Apple store at Tyson’s Corner Mall in VA opened at 8AM. There were approximately 70-80 people ahead of me in line however I got inside the store by 8:15 and an Apple associate promptly began to help me. At this point it seemed the process would be swift and relatively simple. I could not have been more wrong. The associate received an “IRU” error message while attempting to ring me up which lead to a multitude of phone calls to AT&T. (about 5 calls in all) Only to find out that because I receive an Educator’s discount I was not able to purchase an iphone until I called AT&T to cancel the discount. This made no sense because I was signing up for a new 2-year service agreement with an entirely different plan. The educator discount was something that I added a few days after my original contract began and I expected to have to do that again.

After the discount was canceled I was sure the whole ordeal would soon be over. Wrong again! Now, because the iphone was in the middle of being activated from the prior attempt to complete the purchase, it was trying to charge me the non-upgrade priced of $499 instead of the correct upgrade price for $299. The system thought I already had an iphone. So, now an AT&T representative was in the Apple store to help resolve the problem. After a while he said the problem was rectified but it could take a few hours for both systems (AT&T as well as Apple) to reflect the changes. To add insult to injury the AT&T rep had to restore my current cell phone because it was no longer operable because the original iphone was trying to be activated with my phone number. So, after about 7 hours at the store I left WITHOUT an iphone!

The very next day I thought I would make another attempt (I was just as excited as everyone else) in making my purchase at the Apple store (they were holding the phone for me) surly enough time had passed for both systems to be on the same page. Wrong yet again. The same problem was popping up and it seems the AT&T rep from the day before was wrong. The AT&T person on the phone hadn’t nary a clue. They thought I was trying to add a phone to the same line.

This tremendous inconvenience and aggravation has given me more than enough reason to cancel my contract with AT&T after my contract expires. It’s unfortunate that problems like this couldn’t have been prevented with simple tests and trials before the predictable masses attempted to purchase a product with your service. I’d like to blame Apple for some of the issues but they handled their part of the process very courteously and professionally. As far as I can see the problems clearly fell in AT&T’s lap and should have simply been solved over the phone. Your phone support was definitely Ill prepared to handle the numerous problematic scenarios and much of your management was left not knowing what to do. As a company you should be embarrassed something of this magnitude could happen. I’ll bet at the end of the day you’ll smile at complaints such as this one from me and think, “Yeah, but we still have your contract agreement” or “If you want an iphone you have to go through us”. Well, eventually you won’t be the only provider that works with the iphone. And eventually people like me will tell all of their family and friends and coworkers and so on about your poor service and they in turn will tell theirs. And ultimately after the little things are much publicized they will actually reflect big losses, financially, for your company. I’d like to think that this message will get me somewhere and that management will take things seriously and respond with an apology with “sincerest regret” and actually do something to appease me but at this point I’m left expecting the same poor customer service. (Please forward this message to the people that care at AT&T)

Sincerely,
Adam

In the last week of April I stopped by your Harlem Store located at 81st 125th in New York City to inquire about adding international service to my phone. This was in preparation for my upcoming trip to Jamaica for the period of May 3, 2008 through to the 17th. The young lady I spoke to (forget her name); informing her that I wanted the ability to use my phone in island of Jamaica without incurring any roaming charges, told me that I would have to contact customer service via phone in order to add the international feature added.

Taking her advice I called customer service the morning of May 3, 2008 about an hour before I was scheduled to leave the US. Once again I indicated to the customer service representative that I was traveling to the island of Jamaica. I indicated how long I would be there and specifically requested that international service be added to my phone so I would not incur any roaming charges. Your representative advised me that the service plan that fit my indicated needs would cost monthly $5.99, which will be prorated and may take an additional billing cycle to be reflected in my bill. She further added that any minutes outside of my plan minutes would cost anywhere from $00.29 to $00.49 cents per minute. I told that was fine and authorized the addition of this service to my bill.

The week of June 14th I almost had a heart attack when I open my bill to see a balance due of $1447.82. I immediately called customer service to dispute the balances owed because I knew I had international service added for the period I was in Jamaica and still had not removed it because I needed to make follow up calls to the island and use the blackberry service feature.

The customer service representative I spoke to indicated that from the notes on my account she could see that I was not probably advised of what the international calling feature entailed, such as the fact that roaming would still apply, however with the service feature added on the May 3, 2008 it would be at a discounted rate. She further advised me that because of the amount of the outstanding balance my request for a credit would need to sent to a high level adjuster for review and I would know the decision in 7 days.
Today June 25, 2008 I got that decision and was extremely disappointed and upset when told that my request was denied. I writing to you to appeal that decision and required AT&T to honor the service I requested and which two of your representative (Harlem store and phone service representative) lead me to believe I was receiving.

Specifically I am requesting that all roaming charges be credited and minutes used be deducted from my monthly and or rollover minutes. I believe this is fare and equitable because I did in fact used my phone while in Jamaica, however I did so because I was assured on two separate occasions that my indicated needs could be met and I did my part by calling and adding the feature I was told I needed in other to meet my needs. At no time was I told what I needed was not a service that AT&T offered, nor was I advised that what was available only partially met my needs in that roaming would be discounted rather that eliminated.

I am going crazy……I can not for the life of me imagine where I could even pay this if in fact I was not misled.