May 4, 2009, I decided to drop my long time mobile phone network and internet service (both were almost perfect) and buy the AT&T bundle. What a mistake I made. Each month my statements are incorrect and I have to spend 45 minutes to an hour discussing it with the customer service personnel, only for them to tell me in the end, I was correct. They had over-charged me. Each month I was assured it would not happen again. Guess what, each statement from May to October have been incorrect. I was at my final straw when I called the individual at AT&T customer service when I got a bill for over $365. After about a 15 minute research, he verified my bill should only be $134.16. I asked if I would have to go through this every month. He said hopefully not, he fixed the problem. We will see when I get the next statement.

I have gone on the internet numerous times to get a phone number and address for the CEO. Obviously, he is very well versed in the problems and doesn’t want any one to personnally advise him. I read he has only been the CEO for two years so if he doesn’t have a nervous breakdown because his company is so messed up, he will eventually give the job to someone else or FIX the many problems that have occurred.

Please respond if you can find it in your heart to do so.

Please let me know where we are going next in this circus!

Don Erickson

Welcolm to AT&T an organization I have dealt with for over 30 years individually and as CEO of several public companies. I just had a very disturbing encounter with an AT&T company store that has left such a bad taste in my mouth since the incicedent is over ethics and fradulant behavior I posted a blog entry in the New York Times, Twitter and will recommend to my business colleagues and organizations to research your competitors for nationwide corporate contracts. The link to my NT times entry is below.

New York Times Blog-Bits-Under the Hood Apple 3Gs It is amazing how little the AT&T store personnel know about release dates and technology. I went into my AT&T store in Great Neck, and told my salesman Apple was introducing a new IPhone 3S mid June. He told me he just came from a meeting and was told Apple was ONLY offering a software upgrade to the 3G phones. I purchased the 3G based on his insistence and confidence in AT&T. I called back 32 days later when the specifics were announced, and the manager Ahmed Hosain told me, it was only a software update, but he would credit my account the $100.00 difference. Every newspaper and trade publication spelled out in detail every enhanced feature the day I called and spoke to the manager. I called again today and once again since my phone was 32 days and not 30, I would not get the 3GS. Apple makes a spectacular product, but arrogant misinformed managers, and misled salespeople ruin any business. AT&T’s actions are tantamount to fraud. Apple, keep up the good work, and my best to Steve Jobs for a speedy recovery.

http://bits.blogs.nytimes.com/2009/06/19/peeking-under-the-hood-of-the-iphone-3g-s/?apage=2#comment-297013

I quit the New York Telephone Company in 1981. I quit because the company had changed so much. There was a great lack of concern about the customer and more about profits.
I was sick to see what you were doing then and sick to see what you are doing today.
I have sent letters and E-mails to you. Asking about my pension. I have yet to receive an answer. In another three months I will have reached the 65th. anniversary of my birth. I have several questions I need answered.

1. Am I entitled to a pension after thirteen plus years service? Yes or no? 2. If yes? When do payments start? What will be the amount of the payments? 3. if no? why not? 4. why have you failed to respond to my previous requests?

Joseph M. Bauman P.O. Box 8651 Long Beach CA 90808

Josephbauman859@hotmail.com

I am highly disappointed in the way this transaction went. If I could get another provider I would but I live in a large multi-unit building downtown Chicago and my choices are limited to say the least.

Now, I will tell you my prolbem, I wanted AT&T to turn off one of my phone line in my home. I have been trying to do this for the last four yeasrs, can you believe this. On March 20,2009, AT&T try to do it again, well I,m with out phone service, because AT&T turn off the srevice completely. I do not understand what the problem is. After all the company has high-speed inernet. I would like to hear what the CEO think, of this. Please reply.

Thank You

Regretfully, I recently switched my cable TV, home phone and internet from Comcast to AT &T. The salesgirl that initiated the transfer promised a bundled package that evidently was aimed at transferring customers from your competition at any expense. I soon found out that what I was sold was not what I was told.

I urge you to look into the notes on my account to see the lengths I have gone to get satisfaction. I have stayed on hold for countless hours and spoken to countless “customer service” representatives with not one willing to take ownership try to solve my problem. I have requested to have the tape of the sales call reviewed to prove my case only to be told that a supervisor would call within 48 hours. I have been promised no less than four times that a supervisor would call me and have yet to receive a call. I know what you’re thinking at this point, “one of those problem customers that will never be satisfied”. Wrong, I was only asking for what I was sold and teach sales and customer service for my profession.

The salesgirl told me that if I would purchase a bundle, I would receive Dish TV free for one year with a two year agreement. I explained my needs for 2 HD DVR receivers and three regular receivers. I asked her would there be extra charges for my needs or would there be a rental charge for the equipment. I was told that there were none for the first year. I received my first bill for Dish TV for $183.00.

I called the Direct TV customer service number on my AT&T bill and was bounced from Direct TV back and forth to AT & T with both companies saying the problem was not theirs. I told the last girl from AT& T that I would have to cancel the Dish TV if I could not get what I was promised. She told me I was not eligible in my area to get the package that was sold to me and there was nothing she could do.

I indeed called back to cancel, after securing a new contract with Direct TV, and was told that I will now have to pay a cancellation fee. After explaining the series of events, I was told that a supervisor would be calling. Still no call.

I will be paying my free TV bill that cost me $183.00 but have since cancelled my home phone line and will soon be cancelling my internet service due unfair treatment of a customer.

I only write this letter in hopes that you are unaware and care about protecting the trademark that took so long to develop. I am not interested in being compensated or reversing what has transpired. My motive is to make you aware.