Comments on: AT&T's new CEO Randall Stephenson on iPhone, 1st day jitters and Ed Whitacre

By: Hassan Naqvi

Hassan Naqvi — Sat, 04 Dec 2010 04:10:53 +0000

Hey the CEO don’t care, he’s simply there to makey heavy money, He dont care about the customers. Yes He do care about something, that is his stocks. I’ve been with AT&T for almost 15 months and I already have problem with the CS reps, supervisors and the managers. They are not only rude but also refuse to help. month ago i talked with 1 manager and she end up telling me do whatever i want she cant help me. It’s pretty pethatic.

By: Hassan

Hassan — Sat, 04 Dec 2010 04:01:53 +0000

Yeah AT&T is so big, they dont even care about their customers. Do whenever they feel like to anyone. Wish it would’ve been nice to talk to someone who’d understand customer’s point of view

By: Ovide DeSoto

Ovide DeSoto — Thu, 28 Oct 2010 14:39:41 +0000

AT&T SUCKS I have had trouble with our phone for the last five years and it is still not fixed every time it rains it roars when you call them they tell you we will come out when it quits raining and they will come out and tell you to call when it is raining and what do they do we will get to it when it quits raining same old BS I am tired of it and will not pay for it. They can stick it where the sun don’t shine

By: Melvyn F. Jordan

Melvyn F. Jordan — Wed, 13 Oct 2010 19:37:44 +0000

I have been and AT&T customer by whatever name it called itself since 1960 when I returned from Korea and again at the end of the military Viet Nam era…..not until your U-Verse(August 5th) have I EVER had my service interupted….I called AT&T to ADD cable to my existing service of , Internet,Land line and Cell phone…I was told It would be and additional $39.00 a month for the 1st year. U-Verse was installed on August 5th and my billing date set for August 6th, on September 9th I received a past due notice for $163.63/ $124.14 and a FINAL AT&T bill for $156.18 for a total of $443.00 for ONE month and thweek I received another bill for Cell phone service for $92.00, totaling $$525.00 for August and September…I cancelled U-Verse after they cutoff my service w/o explanation, and went back to my prior service with AT&T that I have had at this SAME address since 2001….I paid the $156.00 bill and was treated like a NEW customer and had to post and additional $100.00 deposit to turn the service I had back on,; as of TODAY I still don’t have Internet….the reason the U-Verse Tech. took the “Modem”, even though your policy says you don’t remove equiptment, I think the trainee with him took it by mistake.So, my old # that I was told I could not keep 919-781-4773, is the # the DSL Tech. installed BUT your system shows it not a working #; the new # 919-787-7231 (not working, until 10/15/10) is where I had to order a NEW “Modem” for a $75.00 fee… I am A 72 yo retired Veteran living on fixed income; having retired after having a stroke and Type II Diabetis. I hve no Idea where this nightmare will end, but talking to your Customer Service Ms. Martinez was a mean and awful experience…..contrasting that your Mr. Clark Spence went out of his way at your North Hills store location for the better part of two hours to help me get this order done, finally I would like to have the billing adjusted and a plan that lets me pay it back from my pension and my old # 919-781-4773 back, Kind Regards, Melvyn F.Jordan; 3011 Crimson Tree Court, #102, Raleigh, NC 27613.

By: Dennis Burns

Dennis Burns — Mon, 02 Aug 2010 15:41:22 +0000

Mr. CEO of at&t Been treat horribly by your company. Been a long time customer and will be leaving your service . You totaly have screwed me. Wanted new I phone bought with overseas credit card , was accepted. Had to pay in advance. Five days later recieve e-mail order cancled. Go to apple store which have ample supply of I phones. Have phone in hand and credit card denied because at&t has a 30 day reserve on my overseas credit card account according to bank. Account frozen because of at&t reserve. I spend numerous hours waiting on phone trying to speak with at&t representative when reached no help, been to original store , manager no help. My bank want simple letter from at&t releasing hold on my overseas account. No one will give me such a simple letter for my bank . What a way to treat a longtime loyal customer who pays a hefty monthly sum to you. I am appauled by your service and how in considerate your company is torward this customer. I will be leaving your company as soon as I can. You should take a closer look at how you treat your customers. Thanks for holding my credit card account hostage for the next 30 days and deprieving me of buying a phone. Sleep well knowing this.

By: Joan Bigler

Joan Bigler — Fri, 30 Jul 2010 03:21:48 +0000

The store on hwy. 580, in Clearwater, fl. has an untrained manager named Eva, when she gets in over her head she refuses to call for help. What should have been a simple matter of making a phone call to her district manager and the DM making another call, the problem was somewhat resolved. I took 3 hrs out of my day, when there was an easy fix to the problem. Where was the customer service? As soon as I can I will be switching to another carrier. I would like someone at corporate to call me 727-742-7975 There is a lot more to this and I want to talk to someone.

By: Andre

Andre — Thu, 04 Feb 2010 18:29:34 +0000

So, the New AT&T will not allow you to have the option of turning off the data services on your phone, if it is a smart phone!So, if I wanted to use the iPad with the 3G option, I have to pay for two data plans. Oh wait, I can just take my SIM out of my iPhone and put it in the iPad? So, how do i answer calls??? I think the new AT&T isnt really looking out for the options of the consumers! So, the plan says, if u get screwed without KY, you must have HEP C!!!

By: Sergio

Sergio — Thu, 28 Jan 2010 19:44:51 +0000

IPHONE DOES NOT WORK. When I called AT and T not even supervisor knows the CEO of AT&T. It seems that I'm talking to MENTAL RETARDERS who does NOT even know the FAX number for AT&T corporate office.

By: Sandi Spencer

Sandi Spencer — Wed, 27 Jan 2010 23:26:20 +0000

My husband went to work for the telephone company in 1968. He started in San Leandro, CA, then Hayward, then S.F., then set up the Lab in Dublin, CA.

He was selectively fired in 1995 because he was middle management, at the same time San Ramon was hiring.

He had a job decription that was 13 pages long.

He was treated like dirt when he left the company.

By: carl

carl — Wed, 06 Jan 2010 11:33:31 +0000

I'm frustrated beyond belief. I've gone into an ATT store in Dallas trying to get info on why my balance on my Go Phone had disappeared. They said I HAD to dial 611 on my phone. At 611 they said they could only give me one months data and I HAD to go online to get the help. Online it only offered FAQ (none fit) and so I wrote my question out TWICE. Started late November, no answer, no luck so far. Does anyone know how I can get answers and maybe talk to someone besides a Call Center in another country?

By: Joanne B. Jasper

Joanne B. Jasper — Thu, 05 Nov 2009 15:57:07 +0000

Obviously, after reading the above comments, AT&T doesn’t care that they are providing unsatisfactory service to their customers.

May 4, 2009, I decided to drop my long time mobile phone network and internet service (both were almost perfect) and buy the AT&T bundle. What a mistake I made. Each month my statements are incorrect and I have to spend 45 minutes to an hour discussing it with the customer service personnel, only for them to tell me in the end, I was correct. They had over-charged me. Each month I was assured it would not happen again. Guess what, each statement from May to October have been incorrect. I was at my final straw when I called the individual at AT&T customer service when I got a bill for over $365. After about a 15 minute research, he verified my bill should only be $134.16. I asked if I would have to go through this every month. He said hopefully not, he fixed the problem. We will see when I get the next statement.

I have gone on the internet numerous times to get a phone number and address for the CEO. Obviously, he is very well versed in the problems and doesn’t want any one to personnally advise him. I read he has only been the CEO for two years so if he doesn’t have a nervous breakdown because his company is so messed up, he will eventually give the job to someone else or FIX the many problems that have occurred.

Please respond if you can find it in your heart to do so.

By: mr daniel cochran

mr daniel cochran — Mon, 26 Oct 2009 19:23:24 +0000

i am mad at&t well not help me at all i have cancer and thay are billing me for a phone that thay sead thay well tack back and thay well not do it can you call me back and help me with thes asp my # is 6019470361 that is my cell call me like i sead asp.

By: Donald R. Erickson

Donald R. Erickson — Mon, 24 Aug 2009 19:14:23 +0000

Obviously, I am not the only person who has spent hours of time on the phone playing “let’s pass the buck”. I simply want to get a dsl connection on the line that comes into my house, and I have spent 3 and a half weeks trying to get the job done. I feel like I have talked with every employee at AT&T, and they very graciously refer me to some other department, and this goes on for hours at a time. To make a long story short, I am going to write to my congressman, and to the Illinois Commerce Commission to register a complaint for false advertising ( quoting one price for the high speed service, and receiving a price that is over twice as high as the one quoted), and for the absolutely worst service I have ever received from a utility company. I find it difficult to understand how a company can develop amazing wireless products that do everything except prepare a meal for a family, but cannot solve an “engineering problem” related to one single line entering a household. I called again today for the fourth time, and goth the same run around. I was told engineering would contact me, but I was told that a week and a half ago. No call yet. If I can’t get this resolved by the end of this week, I will send a formal letter of complaint to the I. C. C. and another letter to my Congressman.

Please let me know where we are going next in this circus!

Don Erickson

By: Kevin Crosthwaite

Kevin Crosthwaite — Sun, 21 Jun 2009 23:24:19 +0000

Mr.Stephenson,

Welcolm to AT&T an organization I have dealt with for over 30 years individually and as CEO of several public companies. I just had a very disturbing encounter with an AT&T company store that has left such a bad taste in my mouth since the incicedent is over ethics and fradulant behavior I posted a blog entry in the New York Times, Twitter and will recommend to my business colleagues and organizations to research your competitors for nationwide corporate contracts. The link to my NT times entry is below.

New York Times Blog-Bits-Under the Hood Apple 3Gs
It is amazing how little the AT&T store personnel know about release dates and technology. I went into my AT&T store in Great Neck, and told my salesman Apple was introducing a new IPhone 3S mid June. He told me he just came from a meeting and was told Apple was ONLY offering a software upgrade to the 3G phones. I purchased the 3G based on his insistence and confidence in AT&T. I called back 32 days later when the specifics were announced, and the manager Ahmed Hosain told me, it was only a software update, but he would credit my account the $100.00 difference. Every newspaper and trade publication spelled out in detail every enhanced feature the day I called and spoke to the manager. I called again today and once again since my phone was 32 days and not 30, I would not get the 3GS. Apple makes a spectacular product, but arrogant misinformed managers, and misled salespeople ruin any business. AT&T’s actions are tantamount to fraud. Apple, keep up the good work, and my best to Steve Jobs for a speedy recovery.

http://bits.blogs.nytimes.com/2009/06/19/peeking-under-the-hood-of-the-iphone-3g-s/?apage=2#comment-297013

By: joseph bauman

joseph bauman — Fri, 24 Apr 2009 16:14:01 +0000

To whom it may concern:

I quit the New York Telephone Company in 1981. I quit because the company had changed so much. There was a great lack of concern about the customer and more about profits.
I was sick to see what you were doing then and sick to see what you are doing today.
I have sent letters and E-mails to you. Asking about my pension. I have yet to receive an answer. In another three months I will have reached the 65th. anniversary of my birth. I have several questions I need answered.
1. Am I entitled to a pension after thirteen plus years service? Yes or no?
2. If yes? When do payments start? What will be the amount of the payments?
3. if no? why not?
4. why have you failed to respond to my previous requests?

Joseph M. Bauman
P.O. Box 8651
Long Beach CA 90808

Josephbauman859@hotmail.com

By: Evelyn Santiago

Evelyn Santiago — Tue, 07 Apr 2009 19:27:24 +0000

I have just spent over 1 week to get my service reconnected after going through at last 8 different agents. After all this – it takes them 1 day to reconnect the phone line but another week to reconnect the DSL line. The DSL tech doesn’t seem to understand my English…probably out of country call center being used. It was bad enough that they found 2 additional bills that I was not aware of because they can’t transfer final bills to new accounts or that they sent the final bill to the wrong address. They also have required a security deposit for both services – same company one bill but two separate security deposits. Oh, did I tell you I have been with At&T and their various reiterations for over 30 years! I even worked for them for 16 years in the Midwest Corporate headquarters. I am now on hold with their DSL division because they gave me an installation date for 6 days from today! The manager finally has gotten the new installation date for Thursday instead of Monday which is better than nothing.

I am highly disappointed in the way this transaction went. If I could get another provider I would but I live in a large multi-unit building downtown Chicago and my choices are limited to say the least.