26 Comments

Summary:

Apologies to all of you who’ve requested invites to Joost. We’d love to let you into the service, but over the past few days we have had trouble launching the application ourselves. I’d had no problems running earlier versions, but these days can’t even get the […]

Apologies to all of you who’ve requested invites to Joost. We’d love to let you into the service, but over the past few days we have had trouble launching the application ourselves. I’d had no problems running earlier versions, but these days can’t even get the thing to start.

First I was getting an error message saying the software was “Unable to connect to network.” Now I’m hung on a screen saying “Channels pre-installed successfully.” And Om is seeing something saying “An unknown error occurred, sorry.”

We are both on Intel Macs. There seem to be plenty of people experiencing similar problems on various types of machines, many contributing to an enormous Joost forum thread under the header “I can’t get the application to run. What do I do?” I don’t see much in the way of useful responses from Joost itself.

Update: Joost CEO Fredrik de Wahl writes in to apologize and say the company is having trouble coping with demand. He promises to fix the issue.

You’re subscribed! If you like, you can update your settings

  1. You can fix it but you need to uninstall and re-install Joost using something like AppZapper to remove all the preference files.

    It was a pain in the ass but it’s actually a bug to do with the channel acquisition system when it starts up.

  2. Thanks, I will try that out. I have deleted and downloaded and restarted so many times at this point!

  3. OK that worked, but I ended up having to pay $12.95 for AppZapper. Now that I’m in the new release of Joost, you can’t invite people except for when you’re in full-screen mode. So this looks like it’ll be slow going.

  4. Fredrik de Wahl Thursday, May 3, 2007

    Yes, we’re a bit red-faced today.

    As you’ve pointed out, we’re having some problems….. We’ve been flooded with demand, which is fabulous and ultimately will make the system stronger, but since it’s unaccustomed to this level of usage it’s stumbling a bit, whereas we’d like it to be sprinting. We regret that you’re not getting you should right now, but we’re getting an incredible look at the system at work (… and more importantly what’s not working) so that we can reduce the likelihood of this happening again.

    We’ll post again when the issue is fixed.

    Thanks for your patience…..we’re getting there.

    Cheers,
    Fredrik, CEO of Joost

  5. Thanks Fredrik, appreciate the note.

  6. Mitchell Cardwell Thursday, May 3, 2007

    A lot of people are probably installing Joost at work and Joost is very un-firewall friendly. It uses protocols and ports that are routinely blocked. I work at a media company that’s partnered with Joost and we can’t use it at work.

  7. Big mistake rushing out a service that doesnt work…I for one am not impressed but the errors I was met with…

    I think this one is being driven more by PR machines than real value-add…too bad !

  8. GigaOM » Intel-Mac users having Joost problems Thursday, May 3, 2007

    [...] Intel-Mac users are having Joost problems which is showing some strange error messages, reports NewTeeVee. After loading the software, many folks, including me, have not been able to log into the service. [...]

  9. What’s up with everyone being so harsh, and so quick to judge, a service that is in beta? They’ve been very clear and up-front about the fact that the service is not ready for prime-time yet, and there will be bugs, and that the whole point of this stage is exactly to find those bugs, experience them, and deal with them. Everyone chill out and give them a break!

  10. Did we overdo our Joost inviting? « OneManStartup Thursday, May 3, 2007

    [...] many folks, including me, have not been able to log into the service. Joost CEO Fredrik de Wahl in NTV comments writes, “Yes, we’re a bit red-faced today.” The problems are associated with too many people signing [...]

Comments have been disabled for this post