32 Comments

Summary:

Did you ever wish you could delete all your email without responding? Maybe you can. It’s called email bankruptcy. You realize you are never going to dig yourself out from under the pile of email in your inbox so you just declare that you won’t. You […]

Did you ever wish you could delete all your email without responding? Maybe you can. It’s called email bankruptcy. You realize you are never going to dig yourself out from under the pile of email in your inbox so you just declare that you won’t. You start afresh.

VC Fred Wilson and Teqlo CEO Jeff Nolan have joined the ranks of the email bankrupt this week, but it isn’t an entirely new concept. Lawrence Lessig coined the term in 2004:

In a script-driven note sent out last week, Lessig wrote: “Dear person who sent me a yet-unanswered e-mail, I apologize, but I am declaring e-mail bankruptcy.”

He went on to note that he had spent 80 hours the prior week sorting through unanswered e-mail built up since January 2002, and had determined that “without extraordinary effort” he would simply never be able to respond to these messages.

If you find email bankruptcy too drastic, here are some other tactics to try first:

Just don’t answer your email. You don’t need to tell everyone you’re doing it. Delete the messages in your inbox and make yourself available in other ways: on IM, by phone, in person even. People who want to find you will. The world will proceed without your email responses.

The benefit of declaring your bankruptcy is that you feel psychologically free to proceed with deleting the email. But your email responses may not be as important as you think. I doubt people who sent Larry Lessig emails in January 2002 were expecting responses in 2004. Face it: for the most part, people aren’t sitting around waiting for your replies.

Delay answering. Create a folder or label named with a date in the future, maybe a week or so, or two days if that’s the most you can stand. Move everything from your inbox into there. On that day, look at the messages. Do you need to respond to them now? Many of them no longer require a response, having been already dealt with or made obsolete by intervening events.

I use a “pending” label to achieve something akin to this. When my email overwhelms me, I take all the ones I think I need to do something about and I mark them with the label pending, then archive them so they’re out of the inbox. You could as easily do it with a pending folder if you use Outlook or Apple’s Mail.app. I check the pending messages when I remember, not on any sort of schedule. By the time I remember, many of the emails no longer need a response.

Would David Allen approve? No way. This isn’t about mind like water — it’s about the muddiness of real life.

Use an email auto-responder that directs people to other channels. It’s a bit presumptuous to auto-reply with a long-winded description of your personal scheduling problems and proposed solution. If you’re going to impose on your email correspondents with a reply like this, keep it short.

I like this one I received recently:

Due to a technical issue, there is a possibility I may never see your email. If it is important, please call me at xxx xxx-xxxx.

Sorry for any inconvenience.

Just get that phrase “there is a possibility I may never see your email” into your auto-response and senders will try to find you in some other way… if they really need to. You can wrap around it any excuse you like: your overscheduled life, web-induced attention deficit disorder, or the vagaries of spam filters.

Maybe the most existentialist among us would just leave it at “there is a chance I may never see your email” and isn’t that the truth. Who knows what family emergency, email downtime, or other untoward event might come between sender and receiver.

Think of email as a river, not a pond. The beauty of Twitter is being able to dip into it any time and ignoring what came before and what comes after when you’re not paying attention. You could treat your email the same way — eliminating all messages older than a certain date. Try it this way: allocate an hour to deal with email. Start from the most recent and work backwards. When your time’s up, delete the rest of the email.

This is all rather drastic, isn’t it? But if you’re contemplating email bankruptcy, you probably need something radical.

  1. Dear Anne,

    These are great tips! As an innocent, I started my first email box in about 1997 (and I still have it). I no longer visit it often as I’ve sent friends and family elsewhere to “more sophisticated”, “larger” boxes.

    I have added 6 more email boxes, over, 3 additional services since then. You get the idea!

    I think email is very insidious and beguiling clutter — I am “always” going to “get back to this”, and I rarely do.

    I did delete a few hundred messages form 2 of the boxes a couple of times, and it felt good. I am thinking of “unsubscribing” from about 90% of the people I get soliticitative business email from. I think they have been abusing the privilege, more and more, over time.

    So, your article has given me some “tools” to use to re-organize what will be left, and maybe I can have better use of what is still a decent means of communication. Spam filters can’t get rid of all the junk. I have to have quality mail from the business people I deal with online, and as I am deeply into Internet Marketing (in order to learn), I am being deluged.

    I will set myself a limit of about a dozen people I want to receive mail from and cull the rest.

    Thanks for giving me hope and techniques. Hopefully, I won’t get overloaded after the change-over. Then I’ll have lots more time for my life and my blog, without guilt. I can look forward that my research time for my articles will not be taken up by worthless email reading!

    Come visit me at http://diabetesdietdialogue.wordpress.com
    “Everyone knows someone who needs this information!” (TM)
    Use it for Sharing or for Prevention.

    Best Regards,
    Em

    Share
  2. [...] Before You Declare Email Bankruptcy… – Web Worker Daily [...]

    Share
  3. I am a fan of email bankruptcy – it jives too well with the main goal – Getting Things Done! Who needs the clutter of an Inbox full of 5,000+ messages and the subliminal stress in the background – asking yourself if there’s something important there and that someday you’ll have to answer all of these people. Email bankruptcy is a good one-time fix.

    It’s also important to put in place a strategy so you don’t get such a backlog anymore. I use Outlook quite frequently (there are probably similar options in other programs) and I have the AutoArchive feature set to automatically delete my messages after they turn 1 month old – if I haven’t responded by then or moved it into another place, the chances of me getting to it are slim (I set Saved Messages and Sent Items to 3 months since they are not usually worth much by then and just take up precious disk space). Just another thought about how to stay on top of the email madness!

    Share
  4. I just declared “email bankruptcy”, in a way, by switching over to Gmail and not bothering to import any of my old email from Outlook. And it worked wonders!

    My Outlook was so bloated full of emails that it took nearly two minutes to load and check for new messages (though to be fair, I think I can attribute some of this to Outlook just not handling a large volume of email all that well – even when it’s archived.

    Those problems, coupled with the fact that I was tired of trying to make SMTP work as my means of accessing email anywhere, AND that I discovered an easy way to access GMail on my Verizon phone, convinced me to make the switch. Oh, and the fact that I could actually access my own domain’s email via GMail (though the whole “Sent by” field that appears in emails I send isn’t all that great).

    Anyway, this forced bankruptcy has really helped me refocus how I approach email. Instead of treating my inbox as storage, I’m using it as an actual inbox of items which need addressing. Not only does this make me more organized, but I’ve also found it helps a lot with making sure I take care of tasks that need taking care of.

    However, should I ever need it, I do have Outlook still installed with all my old email. Though in the past few weeks, I’m surprised that I haven’t had to load it up more than once to look up an email. My advice is give email bankruptcy a try if you are feeling overwhelmed, but make sure you have a backup!

    Share
  5. [...] Before You Declare Email Bankruptcy… [Web Worker Daily] [...]

    Share
  6. Hi
    great post
    i constantly find myself overwhelmed by email, especially at work where i can receive anything upto 500+ mails a day, the reading of which as you can imagine is impossible, although i dont my boss will be impressed at a email bankruptcy response !
    might be fun to try though

    thanks

    NTS

    Share
  7. Is E-mail a Broken Business Communication Tool?

    When you start seeing articles on “declaring e-mail bankruptcy”, you know that something has gone horribly wrong with e-mail as a business communication tool.
    My colleague Jason Preston has been arguing that e-mail is a broken system for q…

    Share
  8. In Thunderbird, I would set an folder with a “delete when message is X days old” expiry on it. If it doesn’t exist, do you have to reply to it? If you haven’t replied to it for that long, chances are the sender has forgotten about it. Check out my post here

    Share
  9. Good idea!

    If I had thought of that before, I would have declared bankruptcy many times over. And I will, no doubt, many times in the future.

    Share
  10. At my previous job, my email inbox got bloated to the point I didn’t know what to do about it anymore. I literally got stomach pain just from looking at it and wondering if I had missed something important. Since I started my new job, I’ve done pretty well with keeping things organized and sorting correspondence into folders by topic. I need to have an email trail because folks around here like to point fingers and I need to CMA. But once a project is done, I usually delete all emails that were generated during the proces, and only keep ones that reference important decisions or anything I think I might need to CMA.

    Share

Comments have been disabled for this post