MagicJack, the USB-based VoIP service from telco vet Dan Borislow, intrigued us from the moment we first read about it in a column by Herb Greenberg. In search of more details, we were finally able to track down Borislow Monday for a brief demo and some inside info, in advance of the product’s “formal” intro either later this month or early next.
Some quick tidbits: The company’s business plan revolves not so much around the USB gizmo but instead around a robust nationwide network that Borislow says is also a certified CLEC; the company has interconnect agreements with all the larger carriers, meaning it’s not about to be shut down like some other value-cost calling operations; and as part of its initial marketing push, MagicJack plans to give away a free phone number (of which it says it has millions) to the first wave of customers who plop down $29.95 or $39.95, a price that includes a full year of unlimited calling to the U.S., Canada and parts of Europe.
If we mess up on any details here, we will blame the noisy atmosphere, since our “interview” took place amidst wayward forklifts and booth-building crews during the exhibit-floor setup day at Spring 2007 VON in San Jose. While it’s possible that we are the willing victims in a measured slow-leak marketing campaign, any operation that claims to have spent two years building a nationwide network of Internet gateways (with 31 session border controllers, a number Borislow is quite proud of), and has spent the exhaustive and expensive time certifying itself as a competitive local exchange carrier isn’t some Web 2.0 play.
The consumer side of MagicJack goes like this: Users will plug the USB end of the ‘jack’ into their Internet-connected computer, and will plug a phone into the other end of the device. The device then boots a softphone onto the screen (in 28 seconds, in our impromptu test); you then can pick up the phone and start dialing. The MagicJack will cost $39.99 for a jack with a memory chip (for the softphone), or $29.99 for one without memory (you can alternatively download the client and keep it on your PC). Yearly subscriptions thereafter will cost $19.99, Borislow has said.
The business side of MagicJack, as best as we can tell, comes from the subscription plans as well as interconnect fees paid to MagicJack’s CLEC partner company (apparently called YMax Communications Corp.) whenever a MagicJack phone number is called. More details — such as additional features embedded into the product, like voicemail, conference calling, and a direct-to-Google search link — will be revealed at the “official” announcement, whenver that is. (At the current leak rate, Borislow might not have much left to tell, other than “some big marketing plan” that he kept to himself Monday.)
Borislow, who claims to have provided most of MagicJack’s $17 million in funding from his own pockets, thinks there is a huge market for value-priced VoIP-based telephony, even though others like Vonage and Skype are revenue-challenged right now. “There’s a lot of people with fixed costs of $700 a year for phone service who may now be able to buy a case of beer a week instead,” Borislow said, putting a thirsty twist on MagicJack’s purported savings. College students or teens who already have laptops and Internet connectivity are also target customers, he said.
On the networking side, Borislow is quick to diagram the MagicJack/YMax advantage, which he says comes from building a network that covers “80 percent of the U.S. population” with its gateways and SBCs. By connecting most of a call’s distance over the Internet between its own gear, Borislow says MagicJack will have far superior call quality to other VoIP providers (or even PSTN calls routed over IP) , who must traverse multiple equipment types and transports that can introduce latency and degrade calls.
(Look for MagicJack in the SJ Labs booth at VON, since MagicJack acquired the softphone-technology firm as part of its inception.)
I’d have to question the business plan a little bit. The telecom graveyard is filled with the bones of CLECs that built a business plan around interconnection fees. That kind of business plan requires a serious imbalance in calling patterns – significantly more inbound than outbound – but if the selling hook for MagicJack is “unlimited calling for $20/year”, there’s likely to be more outbound than inbound calling.
I tried out the magicjack and it worked fine until I logged into my laptop the next morning all my settings were wiped out and my keyboard is not working properly.
Bummed out.
the magic jack just stoped working i took it back where i got it now it wont even down load at all this is not fair
\
THe magic Jack is setup to expire once you hit 700min.
Mine hit 700mins and it is garbage now
DO not waste your money
THIS IS A BIG SCAM
WALMART Returned it and I am never gonna look back.
if you have to try one of these money wasters buy it from walmart
atleast you can return it without problems
WHY IS MJ NOT YET INVESTIGATED FOR TAKING ADVANTAGE OF CONSUMERS?
Everyone knows, there are posts all over the internet, that MJ stops working after a certain number of minutes AND If you have regular audio playing software that most normal people use. MJ just does not tell you that until after you can no longer return the device.
REPORT MJ
BETTER BUSINESS BUREAU
CONSUMER AFFAIRS
ANY RELATED SUCH AGENCIES
Life is not fair! Get over it. Magicjerk works just fine as a fishing lure.
I have Magic Jack as My home phone and I love it! I have used it on my desktop and my laptop. I have never had anything disappear or mess up on either computer. I have had it ever since it over two years. The other day it wouldn’t connect. It said BAD HARDWARE or something. I got online and talked to tech support thru their onscreen chat. She had me go to my computer and locate the Magic Jack. It shows up as a removable drive. Then she had me format it, then download the update file and run it. BAM! Back in business. Works wonderful as always. I will give some as Christmas Gifts this year. It is hard times right now and you can’t beat this for $19.95 a year!
how did you fix the problem…. i can read your comment fine
Enough said, true in some parts but come on peope you only payd what $ 20 a year.You have to understand it is not your old old fashion land line you have to be savvy to troubleshoot one of these take it from a telephone tech who gave up his tel service to go for MJ We have had it for a year now guess what we love it.go to europe and make a tel conversation for less than a buck good luck. Few things you all should know about VoIP is that first of all relays on good reliable and I mean relaiable Inet service( dont expect MJ to work on dial Up) and second MJ needs a lot of PC resourses
Same thing I incountered only it was my sound card in my desktop and Laptop. What did you do?
Reguards…
Junk your laptop it means the magicjack and your computer doesn’t have the enough capability to support the device..
I’m interested in MagicJack for my phone service but would like more comments from those who already have experience with it – give me the pluses and minuses, if any.
I just had a tough time with MagicJack. I had the service from September 2008 until now March 2009. I had a myriad of problems from day one. At first I could never just answer the phone on one ring. The phone would ring for 30 seconds and it would let me answer it., then I couldn’t get signals, and then the last thing that happened is that I lost all my files from out of nowhere, I called customer service and requested a new one be sent to me, but the wanted to bill me another $39.95 and send me a new one. Then give me my money back. I just told them that they can cancel me out. i will go back to using my cell as my only phone at least i know what I am getting for my money.
I have been wanting to buy a MagicJack since last year but decided against it after reading all the negative reviews all over the internet. Then last week I received a call from my brother in Jamaica and he was calling me from his MagicJack. The connection was so good I though he was calling from somewhere in the USA until he told me he was on a MagicJack. When I asked him about the issues that I have been reading about, he told me he have had no problems since the day he took the product out of the packaging and plug it into is computer.
Now happy that I finally spoke with someone I can trust (my brother would never lie to me), I decided to buy my MagicJack. On my brother’s recommendation, I bought mine from Best Buy instead of MJ’s website. That way, if I the product doesn’t work to my satisfaction I can just take it back to Best Buy for a refund instead of trying to go through MJ’s Customer Service.
I got home with my new MJ at 10:35am, 03/28/09, plugged it into my notebook allow the software to install itself, registered for my personal number and 911 access and I am happy to report that I was not required to do annything else, no configeration, the product has been working like a charm ever since then. The clarity is awsome, I have been calling Canada and all over the USA and except for the fact that everyone noticed that my number have change, no one noticed that I am not calling from my land phone. I even connected my HP fax machine to the MJ and sent faxes with no problem.
Looking back at most of the folks who are reporting problems with their MJ, I am wondering an upgrade was done to the software and all that is needed if for folks with the older version need to run the upgrade for the MJ software. (just a thought)
I bought a magic Jack just to “try the hype” over this. I have now cancelled AT&T and my Vonage line as this thing is AWESOME! I can’t believe how easy and perfect it works! Why in the heck would ATT not buy this thing and kill it or use it as a new model and revenue generating product? I have over 1000 minutes on it and it has never “quit”. I am buying 2 more and sending Christmas presents with it to all my nieces, nephews and family!
I bought MJ one year ago. I was going to be away for a few months and thought my cell phone minutes would suffer. It worked great, no noice of interference. I am once again out of town and used MJ yesterday. It worked fine. Today, not so good. I am unable use the MJ, keep getting messages that have different “windows”, not so same as yesterday. I have been on the computer one and a half hours now still unable to make corrections and get it to work once again.
The MagicJack doesn’t seem to offer any real support. When my MagicJack froze my computer on startup I disconnected the device and went to their support chat. It turns out MagicJack knew all along their device conflicts with music players like musicmatch, musicmatch Jukebox or Yahoo Jukebox and burn software like NERO/Roxio.
MagicJack’s solution – REMOVE ALL MUSIC PLAYERS AND ANY BURN SOFTWARE. When I pressed for burn software that would work with MagicJack I was told the only way to keep burn software on my computer and keep the MagicJack working was to purchase a seperate computer to use as a detacated server just for MagicJack. I don’t know about most people but I purchased MagicJack to save money NOT to throw it away trying to get it to work. MagicJack wouldn’t even admit they were going to try to fix the conflict. Instead they kept telling me to remove all burning programs.
I think people need to start filing as many complaints as possible. With the FCC, the BBB and anyone else you can think of. So long as people accept this BS MagicJack will continue to treat us, their customers, like garbage. We need to scream at MagicJack on their Chat Help, through the newspapers and the evening news. MagicJack needs to know people aren’t going to tear their computers to pieces just to help MagicJack avoid fixing known bugs.
Now everytime MagicJack does an update I need to format the Jack, reboot the computer and wait at least an hour before using my MagicJack again to give the system time to reset. (MagicJack’s instructions. Not mine.) When I format I lose all recorded contacts and the use of the MagicJack till it resets.
If MagicJack had a full disclosure on their ads telling people about the conflicts with burn software and music players I would never have purchased this nightlight. At presant time, Ive spent 20 times as long on the Chat Help trying to get the MagicJack working right then actually making calls with it.
Unless you are planning on just installing Windows, an AV and connecting the computer to the internet to use the MagicJack, I’d advise everyone to save their money. If you actually want to use your computer for business purposes or for personal pleasure, MagicJack wil conflict with something on your computer sooner or later.
I purchased the magic jack the cons are i didnt have good sound quality, it cut out real bad. I have another computer that has nothiing on it other then windows and tried it on it and it sounded great and works great. Meaning i wouldnt use it on the computer you use to run the magic jack as your only form of phone service. my second computer i dont have a keyboard or monitor nor mouse hooked up to it just the magic jack and the ethernet thats it. Also the computer has to stay running, if the computer shuts down so does the phone. All in all I like the magic jack and I am reading info on it now where people uses it has a way to use their fax machines, that is my next project. I hope this helps you some and let me know if I can answer anymore of your questions
I have had my Magic Jack for a month now and absolutely love it! I have not had any problems with installation or day to day use and can hardly wait to fire my phone company. The only disappointment is that you cannot use your fax machine with the Magic Jack software, but I don’t fax often, so this won’t be a major issue for me. Given the reasonable price and the money you’ll save within in a year, try it out!
I can tell you I did use my fax machine with my MJ and it worked like a charm. I both receive and send faxes without a problem. The only issue is a phone plugged to the phone line through the fax machine will not work on MJ. To solve this, I simply put a splitter on the MJ unit itself…one going to the phone and one going to the fax machine.
Listen, if you do lots of downloadings, don’t even think about running magicJ on that same connection, it will work, but people won’t be able to hear you when you speak. If your computer is very slow, magicJ will act suck! beside that it works fine for me…
I don’t have Magicjack and I’ve been think about getting but was just woundering if I get to pick any phone number you want, because i want use the same area code and same prefix as my friend that lives in a total different area code as me. please some one let me know
I installed the Magic Jack a couple of months ago. I do not use it very often but it beeps while I am talking. I cannot hear it but the person I am talking to can. I am not sure what to do. I reinstalled it and I changed telephones to make sure it was not the phone. Other than that it works fine but this beep is annoying to the person I am talking to. Any ideas????
i have the same problem we just installed magic jack and everyone else hears beaps but me, please let me know if you find anything out thanks
looking for the same answer as the question above, which we have had the same experience in all our calls, for a long long time now. i even had a live chat with a tech support. and followed there recommendation. and still have the same problem. help!!!!
I have tech-chatted MANY times about the beeping heard by the people on the other end, and the techs are ignorant of the problem. they have me reinstall, upgrade, reboot, nothing!
LOOK ot the phone pad on your PC screen and you will see it dialing numbers and pound signs everytime it beeps!
Am I the only one seeing this? It scares me.
Has anyone come up with a solution to get rid of the annoying beeping?
i read all the comments about the magic jack making the beeping during a conversation did you fiqure out how to fix it or did you trash the magic jack all together?
Email dan@magicjack.com and ask for the patch to stop the beeping. They will (should) send you an email with a link to download.
About the BEEPING: I emailed complaints to Dan@magicjack.com and got this reply. It has worked for me so far.
My name is Marvin and was asked by Dan to address and help out with your concern.
Some people are experiencing this beeping issue. Please download and run this Patch with your magicJack plugged it. It should eliminate most of the beeping sounds:
http://upgrades.talk4free.com/upgrade/20090619000002/upgrade.exe
MINE BEEPED ALL THE TIME AND I WENT TO THE INVENTOR OF MAGIC JACK HE FIXED IT FOR ME AND IT WORKS GREEEATTT HIS E-MAIL ADDRESS IS dan@magicjack.com SEE IF HE CAN HELP YOU. LINDA
we bought 2 magic jacks ,we have a lot of trouble with them.a lot of jumble in words,otherwise like you can hear a word here and there,and when it desides to cut you off the line will go dead.as of now i am not a happy camper.i cant find anyone to give me an answer on how to fix it,or if it can be fixed.oh yea you can’t tell who is calling either unless you go look at the computer and you have their name programed in computer.
We have had our majic jack for over a year. We also have a cell phone. We purchased ours for calls to Canada, and we use it often. We have used it over 700 hours, and it still works. We full time RV and it works great most of the time. It all depends on where you are at the time you use the MJ. The company can’t be responsible for the area you live in, but if you are in a major area, most of the time your connections will be good, or ours is at least. I think everyone needs to realize it is only 19.99, for a year. Where else can you find that? I look at it this way, if I get one years use out of it, it has paid for itself.
What speed is your internet?
do not make it ur main line….its sucks really bad…i tried out 2 of them and i have returned both. i have the fastest internet there is and it slows it down at times and when i really want to make an important call it seems to act up. i went back to my digital phone with my cable company. the best thing for u to do is try it out for urself. everybody is leaving different feedbacks but most are negative. dont want to make u think its 100% garbage. but from my experience it is.
The magic jack worked very good. I can’t tell U how much money I saved. I my mj for 8 month.
I also used it overseas for 6 month. It worked for very good, once in a while if the internet was slow ur voice would brake up, all u have to do was hang up and start over. it paid for it self 1000 times because I call the states every day for hours.
Magicjack to magicjack calls are for free and magicjack to anywhere in the US and Canada are for free. Even if it’s not magicjack number. When you connect it into the USB port of your computer it occupies two drivers which is the E: F: drive sometimes it conflicts with the other flash drives so it will not install properly, but most probably it depends how fast your computer is the magicjack will still work. Make sure your computer operating is working well with the capable parts because if not your computer will slow down. There are some customers complaining but once they have tried to use the magicjack to a different computer, it will work.
I have 10 unopened magicjacks in my possession and I have one out of the package as well. I had to try the service and it was great. The connection is clear and it doesn’t cost anything at all for the first year and only 19.99 after that. I was trying to sell them but I have no idea of how to go about it. Any advice?
depending on the amount of money you are asking for per magic jack i may be interested in some
Ebay them.
magic jack is sold at my local Wal mart in the — “as seen on TV section ” they cost $39.99, and then 19.99 per year . I have not bought one yet, but am thinking about it. I am worried about it messing up my computer, maybe needlessly?
Bill—
Frank, Were you able to make international calls?
CAN YOU TELL ME HOW TO GET THE INTERNATIONAL MINUTS?I TRY FOR FIVE DAYS EVERY TIME I TRY TO PURCASE TIME IT GIVE ME AN (ERROR CLP2!) I TRY WITH THE ASSISTANCE FROM MAGIC JACK THEY KEEP SAYING TRY IN 24 HOURS.THANK YOU FOR ANY INFO. THAT YOU CAN GIVE ME
did you fill out the required info of the credit card if you do not put the complete year like i did it will not work,you need to fill out corectly…regards
I am using the MJ from Japan to call the states. works good.
I’m trying to buy one, but I can’t seem to get any response from the company. If anyone has one they would like to sell (Frank maybe?) or can tell me how to get one, I’m interested. You can reach me at skyjet at esp.net. Thanks.
There are many more comments on the other gigaOM entry on magicjack, http://gigaom.com/2007/03/09/magicjack-simpler-voip-than-skype/ .
there is also a forum now on their official site, http://forum.magicjack.com/
I got one just today (wait, after midnight, so yesterday). I gotta say I’m very pleased on the whole. Some complaints and not totally smooth but what do you expect when you’re customer #58 in a brand new company?
Hi -Up-Timers. Magic Jack Is New Check Out SeattleRaps Reveiew And Blog For Magic Jackish’ New Aplications And uses. Making Money With Magic Jack @ a PAYPHONE? Right – US Calls $5 for 10 minutes to the US. Oversea’s Money Maker With Magic Jack’?
I got my magicjack and its awsome and works grrrr—eat !!!! and told my home phone company to go to h-ll . and save me 65.00 a month.
I just got mine and it is Fantastic that is a understatment. I cannot remember something that i have been so excited with in years.
It works great clear and i have spent hours on it with no trouble at all.
It works as good as my regular phone and free voicemail,call Waiting + it can send calls to other phones. 5.5 Cents a Day WOW.
does the magic jack work when your online???
yes it does work when ur online but when ur switching sites you can hear it in the magic jack and if ur computer freezes up ur phone will cut off….and u can not turn ur computer off….fuck that i took mine back to the store…..i pay 20 a month digital phone through my cable…i will pay extra because MJ sucks bad…..a waste of time..
Q: I would like to know it the phone # ls local to your area or just a random # from any part of the US, do You get to choose your area code
yes,you can pick any area code you want during the set up process,like i live in nj,my aunt lives in Arizona,if i picked her Arizona area code she can now call me for free and as a magic jack customer i always call her for free or another example my dad lives in the same area code as me but he paid toll charges to call me so when i got the magic jack i did pick my area code but i picked his local exchange (the same city he lives in) now he calls me and it is covered under his big name phone company’s local calling area
Yes, you will be allowed to select your area code and prefix number, but the problem is if your local area code is available. There are some area codes not listed on the selection. So if your area code is not available you may need to select a number not local to you. :(
I am interested in the magicjack however the downside is that I dont leave my computer on all the time. Is there a USB to Ethernet adapter for this? Or some sort of linux driver?
Also, when the magicjack is plugged in, do I have to dial from the softphone or can I dial from the POTS handset?
Hey that is my question too, sounds like you may be onto something. Does anyone savy know the answer to this question, I’d love to know too!
Frank,
Can you let me know if you still have that unopened jack. Can you send me the price to wvirginian at hotmail.com? Also, can you let me know if you are able to make international calls, with that jack?
I was just on the chat forum on MagicJack’s website and learned some information.
Power10: when your computer is off, calls go to voicemail, or you use their “follow me” feature and forward your calls to another phone number (cell, office, etc). Also, once a phone is plugged into the magicJack, you can dial from the softphone OR the actual phone.
Gnldl: From what I gathered on the chat forum and their website, you can choose from one of the available area codes (since only a handful are available at this time – found the area codes under one of the faq questions on http://www.magicjack.com). The moderator on the forum said that you can later change the number to your area code when it becomes available. Further, they said that you can change your number once for free.
I was informed that you can make international calls – Canada and Puerto Rico for free, as you do any long distance call within the US. Don’t quote me on this, but I read that you can call to others who have magicJack in any other country, for now, and they will expand international access as they grow. I’m sure someone may have more details on international calling.
YOU CAN NOT PURCASE TIME I TRY THAY HAVE A PROBLEMS WITH THE CREDIT CARD FORMAT
I am in Brazil and used my friends MJ from time to time. Problems they experienced were that they could NOT be online while on the phone, also, lots of static and after about five minutes, the call would be dropped.
I use another service and pay $35.00 mo. and is worth it. They all have their pros and cons and of course depending who the ISP is, they all have their own “carriers,” so with all that into account, there will be distortions to be expected due to the routing of calls.
I have been contemplating using MJ because it is much less, but probably because of “change” I will stay with my service.
I couldnt’ find the area codes on the faq…
Also I notice they call for XP or vista… I guess it doesnt’ work on win2k?
John
PostPosted: Tue Jul 17, 2007 2:33 pm Post subject: Reply with quote
Hi JML,
try to get an invite to GrandCentral.com and you can forward that number to magicjack for free
Denver, Detroit, Minneapolis, Las Vegas, Memphis, Nashville, and Seattle
http://forum.magicjack.com/forum/viewtopic.php?t=108&highlight=area+codes
Regards
Admin
Anybody know when MagicJack will be available for Apple computers with Mac operating systems?
I finally got my magic jsck to work and it
is great!
Us frugal pennie pinchers are in PHONE HEAVEN.
Every friend that has come over has ordered one.
You must realize that you must plug it in and register 1st after that no problem.
I would suggest if you have a real old computer and are having problems dont send it back untill you try this. Go to a friends or someone you know with a newer computer and register the phone and get it activated(it dosent matter what computer you use,excepy MAC),then the main important part is over and you can use it on any ancient computer,it is automatically on once you plug in the JACK.
SO my recommendation with the MAGIC JACK device is
get one and enjoy…
“stickin it to the man!”
Hey Frank, send me an email to diseasepedia at gmail dot com if you are still interested in selling off a couple of your magicjacks!
you could just go to magicjack.com everyone to buy yours. you dont have to buy it from frank. they sell on there for 40 dollars for the first year license and 20 after that. the service is real good to me. i dont have any dropped calls and line is clear. there are others that say they have problems though and i think it has to be the computer that causes them. i dont know for sure if it would work perfect for everyone but for 40 bucks there isn’t much room for any let down anyway. i think everyone should go for it because its definitely worth every penny it cost plus much more. i see this company growing in the future and i think that many features will come down the road. it is only in beta right now and still looks promising. i glanced at the registry for the magicjack device and see lots of other options. this lets me know that there are plans to do things in the future.
Will MagicJack work when your computer is in standby mode or hibernate mode?
I have a magic jack and since last week there’s a problem with incoming calls. I have it wired to the whole house. Does anyone else have similar issues?
I got my MagicJack Aug. 16 and it works great! Set up in a few minutes and made outgoing calls and received incoming as well. Computer can be on hibernate and calls still come through and will go to voicemail if you do not answer. I am very pleased with the service, especially after SunRocket and Teleblend!
Can you make calls to
Europe and can you keep your own number?
It would not be possible for them to come through in hibernation mode, beacuse the computer is completely off in hibernation mode. Standby may be possible – depending on which level of standby the computer is in.
For instance, if your power settings have simply turned your monitor off, then surely the calls would come through.
Magic: Problems with incoming calls when it’s wired to the whole house could be a problem with your house wiring or you may have too many phones hooked up. Also, you must disconnect the regular phone company’s input line from your house wiring. If you have too many phones, you can test this by unplugging most of them. There are “ring voltage” amplifiers out there also – that would solve the too many phone issue – but I have not used them.
Magic Jack works great as an alternative number. It does take up a lot of memory on your computer. Most of the times the calls are clear. But I have noticed if you talk more than 10 minutes call quality gets bad. It is worth if for $40 bucks. Sound quality is as good as my packet 8 !
Has anyone figured out how to use this with a security system? We had Vonage and were able to connect our security system with no problem. Will this work the same way?
do the another party need also have magicjack on his/her side to make a call or he/she just receive the call in the regular phone kitchen home?
I have used MagicJack for 1 month. I am about 1 week away from cancelling my AT&T home service and use MagicJack exclusively.
To answer some questions:
- No, the other party does NOT have to MagicJack. I can call ANY phone number in the US.
Security System Compatable, it works like any other analog phone line. My security system sees MagicJack fine.
I have talked for 2 hours at a time on conference calls with no change in quality. Callers tell me that voice quality is great.
My experience is that it WILL NOT power all phones in your house. Instead I bought a set of 4 cordless phones, plugged the base into the MagicJack and use those exclusively.
Your computer must be ON – not in hibernation or standby. There is an app that runs on your PC.
They have a MAC version in the works.
They have many new Area Codes that will be avail by the end of Sept per their website.
Hope that answers some questions! Your mileage may vary but it is the only phone I’m using now for home and work (work from home) and it has been near flawless. The only time I have issues is when I’m downloading a huge file – I need to enable QOS on my router which should fix that problem.
Is your security system still working fine with Magic Jack? I am getting a security system and there are so many remarks stating not to use Magic Jack.
I just bought my MagicJack and have yet to use it. I haven’t used a landline phone in so long, the only one I had lying around is an old corded thing. I hear a very faint dialtone but can’t hear anything well enough to actually place a call. After reading Chris’ comment I’m wondering if it’s just a matter of not enough power being sent to the phone. I’m hoping buying a cordless phone with it’s own power supply will fix this problem. Anyone else have this problem with corded phones?
Got my first Magicjack and am very pleased.
Placed an order for ten more,inquired about a
resellers program,asked them to contact me for
our UPS Shippers number and credit card info.
Response-Nyet, Nada, Niente, Zero.
What gives with these people.
Hayden
can the magic jack work in africa in a country like botswana, or what is the plan for africa where i think we need call cost cutting
My Magicjack still works when my screen is
sleeping,i am running Vista windows on my HP computer.
You can also have 1 Magicjack unit hooked up per-computer with the same high speed Internet line for all computers.
So basically I have the option of having 2 magicjack phone numbers in my home!
My daughter has a computer in her room so she has her own separate line and number.
I have a computer in my room which I have my Magicjack connected to now.
It is one bill I don’t mind paying.
also the customer service(email link) returns email questions in very timely matter if not that day the next.
Buying a Magicjack is a very cost effective
way to go when you are talking about Voip phone service.
Can anyone know does it work in NYC area.
I have 5 phones located all over the house.
Do I need multiple units for each phone
How does the connection works
Thanks
Hello All
Just a note to see if anybody else is having this problem with the Magicjack.
I found that when this device is plugged in that no sound comes from the computer at all
when not using the phone,Like playing music files or video No sound at all. But when I unplug the device all works just fine.So whats going on? Any ideas. Ken
I just got my magic jack today. I found that when the computer is not logged on, I get not dail tone. But I read other comments that when the computer is in hibernation the phone still works. What do I need to do?
I got a magicjack but when I plugged it in the computer with Windows 98, it is asking for drivers.
I do not have driver disk with me.
Can I download drivers for this computer from somewhere?
I live in Pakistan and My sister & daughter live in the US. How can this device be helpful for us?
Do any one of you had problems with the delivery? I payed for a priority service which I couldn’t track a t all and after soem days it appeared delivery in Melville!!! it is a huge area in NY, and I can not make a rqst in USPS being the cnee, it have to be the sender… but MagicJack is not answering to me, and I am afraid I’ll lost the time and the money!
I bought a Magic Jack and it doesn’t do what it claimed. I can call out but nobody can call me, it uses some trick to use a number that’s not in service to call out but cannot receive calls. My review is at:
http://www.thumpnet.com/P2/mjack.html
It’s a scam.
Thump
I regret my thoughts, Magic Jack is not a scam and I just got a call on it from their representatime and it works fine. It just can’t be accessed from my AT&T Callvantage account. It’s working fine and is as advertised. Unbelievable good deal.
Thump
I’d like to help everyone with questions and problems with their MJ.
Here are some generic suggestions:
Go to menu and switch to headset from telephone if you are using a headset. Make sure you choose the headset you are using other wise you will get no sounds from MJ and your other sound systems will work fine.
I have used MJ from the US and Europe. It works fine but you do need adequate uploading speed to have a conversation that doesn’t break up and you do need a fair amount of memory. MJ, like Skype will suck processiing power and ram from your system and you can watch your meter if you know how to do that. The more processing speed the better the quality of the service.
Make sure you do both an upgrade for Vista, on their website, if you have Vista.
Make sure you do a full uptimization, available either on their website under customer service or when it pops up on the panel next to the keyboard on the soft phone.
Major problem I have had with friends has been with the audio level setting in the menu. If you don’t have it set right, it will not work. And if you are using Softphone, you will need to go into the menu, as far as I know, each time to switch to menu.
I hope this helps.
Hi there…I would love some input, on how I can connect my fax machine with the MJ?. Sooo far this is the only problem I predict. And yes, I do, do alot of faxing. Thanka a mil……
Faxless, in NYC
will Magic Jack work with Mobile broadband?
Liaqat
Email me, I have a solution for you.
titan08043 at yahoo dot com
when you make calls.. do you get a bill or anything to see who and where you called at anytime?
I purchased a magic jack, and had been happy with it for 1 month. then it had a problem and was asking me for registration info. Email and password. I answered, and it kept saying not correct, serial number is not associated with login. Well, try and get any kind of support. Sales Chat, yes. Sales gave me a dead url address. Seems like support is useless.
I have read all the positives and negatives regarding the MagicJack. I noticed the positives out weighed the negatives and I am very interested in buying one or two. However, I went to the MJ website but it’s not available (under Maintenance)for anything. can anyone tell me where I can find MJ to purchase online or at an electronics store in my area?
Thanks in advance!
JRAS
Mary
we were upgrading servers and you should be good to go as of yesterday.
Jule
The Sie is available to take orders and has been.If you need any help,please email Dan.Borislow@magicjack.com
I can only get clarity on one side of the conversation, the other end is very broken and unable to be understood.. Using satellite Wild Blue internet, Windows Vista and Vtech 6.0 phone. Help
I have the MJ for 2 month now and love it….
I want to purchase MJ but have questions if anyone can answer.
1) I have a desktop that I want to load and use MJ on, but also have a work laptop that I bring home and also want to use MJ on the laptop when the desktop internet connection is into my laptop. Will I still get calls coming into my laptop and will I still be able to call out? Or will I have to purchase 2 MJ’s?
2) Also when online, will I be able to receive or make calls without getting kicked off my sessions?
Thanks for any help.
I live in Spain and I call my friends in the States frequently with excellent voice quality. If anybody in Europe or Asia wants to purchase MJ let me know, I’ve still have some units left with me. Contact me at cat 96 dog at yahoo dot com.
Hi, my sister is in europe and can’t make phone call from MJ to US or Brazil. Is there something different that you dial when calling your friends in US? thanks.
This sounds great, however since I have sbc yahoo as a isp, which requires me to have a phone line, I would like to know how that works. If I cancel my phone doesn’t that cancel my inernet service
My question is if I purchase and use Magic Jack will I still be able to use my fax from my computer? I use the windows fax program that is loaded on my system, so if it does work with this program how? And, what about stand alone fax machines, how would that work?
I would also have to cancel my internet service since it is with my current phone company, any suggestions for really good ones?
i have vonnage now can i keep my # or do they give me a new one
Hello All
I have a below problem as stated by Ken McFerrin on October 22nd, 2007 at 4:09 pm
can anybody else is having this problem with the Magicjack and provide me the solution.
I found that when this device is plugged in that no sound comes from the computer at all
when not using the phone,Like playing music files or video No sound at all. But when I unplug the device all works just fine.So whats going on? Any ideas.
Also MJ works good when i use the head phones to make the calls, but if i try to make a call using the landphone, net connection goes down. I am unable to recieve the calls on landphone.
Can any one provide me the solution for the above problems.
Thanks,
Vinod
Also i am not able to recieve any call.
i have the same issue to could someone please help with this!!!
Ok, I’m very pleased to have read all the positive feedbacks and review for this MagicJack.
Though we also have to consider the privacy and how secured the calls when using this product.
Skype claims that all calls made on their VOIP are all encrypted and just wondering if MJ does the same to protect privacy of their subscriders.
Can anyone give me an insight on this issue.
Does Magic Jack work with sattlite service
Thanks don
You can have my magic jack back.
Only worked one day. I need another phone line, but I will keep my sunrocket/teleblend one for now. Can anyone tell me how to contact magicjack or has an 800 number?
Their website just takes me in circles.
I have had Magic Jack for about a month, and have it only worked for two days. When I try to access it, my screen goes completely black 4 or 5 times. KIND OF SCARY I finally had to unplug it, it was interfering with sound, everything on my dell computer.
Trying to get through to support is IMPOSSIBLE.
Thanks, Try it out before you buy, it may not work for you….
If anyone can help, I would appreciate it…..
I cannot get the MagicJack to work with my PC. I get an error message about proxy registration. I need more detail on setting the device up. initially it asked for my email which I gave it and it asked for my ID and a password. I made one up. Should I have used an existing password. What is the phone number they talk about. I want to use this from Australia in a week so I need to get this set up.
I also want to use this with my Mac laptop. I have virtual PC on it with Windows XP. Will this work?
Lyman
sorry to boder you bro..just wondering if you fixed your problem cause i have the same problem…i would appreciate ur response
I got the Magic Jack for Dish Network because I didn’t have a land line.
It works great & Dish Network credited me $5.99
I don’t have to pay for wireless internet because i get it free from next door.
I just plug in my laptop USB port work great.
friend sent me a MagicJack. In less than two minutes I was making all my phone calls for $40 for the first year and then $20 for the next! That’s right – not $20 a month but $20 a year! I’m saving big $$$$ – eat your heart out Vonage! I’ve had no problems, sound is just fine.
It is with great delight that I’m kicking AT&T and Vonage to the curb and wearing paid-for-with-the-savings pricey Monolo Blahnik shoes to do it.
I own 2 MagicJack’s and they work GREAT! I am telling everyone I can about this technology. Who needs AT&T’s crazy prices? NOT ME!!
Can someone provide a list of avialable area codes.
Is there a 513 area code?
ricland
How can I make or pre paid international calls to the Philippines cell phone? And how is this done>
I just ordered my magic jack today. Does anyone know the minimum Internet bandwidth someone needs to have for magic jack to function properly?
I have three magic jacks. ONe for home and my two small companies. They all work great. If you are downloading a lot of data then there will be problems. But for 40/year you cannot beat that. It gets better service than packet8. So I will be cancelling the packet 8 number. It does not matter anyways I use grandcentral and so no problem with changing my number.! Go tell vonage, packet8 and all the others they lost customers.!! HAH
i ‘ve had mine for 2 weeks ,took with me to japan,with my laptop had high speed in hotel,took housephone plugged into MJ and into my USB and started dialing clients in US ,UNBELIEVEABLE !! clear as a bell unlimited free calls to US,there’s no gamble here ! a WINNER
Just bought and it is great. Running on Vista on laptop. Plan on using overseas to call U.S. Don’t want to pack a phone in luggage, CAN’T IT BE USED WITHOUT A PHONE PLUGGED IN?
I live in a rural area and I have satellite high-speed internet through the new service called Wild Blue. This is the only choice I have for my
area other than slow dial up. Will Majic Jack work with services like Wild Blue and Hughes Net? Also , will calls come through when I am on line? I would also like to know the bandwidth stength required to be
sure M.J. will work before I order one. Please help. My e-mail is
judylongg@aol.com
Worst voice quality. Can not communicate. No phone number to call for tech support.
Melike Myers
I need to knwo if anyone has a customer service number to magicJack? I am having a problem with them shipping me 2 of thses and chargers me for 2 also….. my e mail is joel002@carolina.rr.com sure hopesomeone can help me here…..
I received MagicJack a few days ago. I received it in just 3 days after my website order.I first tried it on my Windows 2000(SP4)upgraded computer since I was reading comments that it worked but in reality it doesn’t work.
I tried it on two computers with Windows 2000 (SP4)upgrade and still was not successful.
You get a dial tone on your phone and a blue light on the device but the plug n play feature won’t work.
If it worked on windows 2000 it would be great.
I went over to my XP computer and plugged it in the USB port it worked in a matter of a couple minutes very easy. It was much better than I expected. I dialed a few numbers and spoke to my friends in the local area and across the country and the sound quality is excellent using my uniden cordless phone.
Looking through all these reviews above is very confusing and the only way you will find out is “to go order it” and find out for yourself how it performs. This is really an excellent product regardless of all the negative comments you read above.
The requirements are you need Microsoft XP or Vista. Apple/Mac will be supported soon. High speed internet,DSL,Cable,Wirless,Wi-Fi,WiMax or FIOS.
why are there so many different prices. TV ad says $19.95, On line ad says free for first year. Then there’s the $29.95 or $39.95, is that for the device itself. All confusing. Also it sounds too good to be true, for one reason, I will still need my AT&T phone service to get on the internet, where am I saving. Too, I have a very inexpensive mobile phone which gives me access all over the country and Canada and Puerto Rico for FREE. Why do I need MagicJack? That is a real question NOT a rhetorical one. Please respond to my queries and confusion.
Thank You. John
Dan BORISLOW, if you are reading this:
I am happy with my service. HOWEVER, I can no longer access my voice mail from my phone. Every time I try to log in from the phone connected to the magicjack I am told “login incorrect”. It worked fine when first created my greetings. WHO DO I CALL or E-mail to get support?
I NEED TO ACCESS MY VM, DAN. HELP ME.
Thanks
The website shows you exactly what price you pay for the first year. It also tells you what to pay for the next year when your first year expires.
You don’t need much instruction to install since it just a plug n play (No CD ROM installation disk required).
Just plug it in your XP computer USB port and connect the other side to your cordless phone or a regular phone.
That’s all you need to do and then follow the screen prompts what information you need to enter about yourself.
Reading through all the comments on this web site I am puzzled as to how this product can be praised by one individual and cussed by the next. Is it that difficult to get the MagicJack up and running or are a lot of folks just technically challenged? Also it appears that once you buy the product you are on your own since no one seems to be able to contact the company for any tech support or maybe they don’t even have a tech support department ???? Seems like a lot of people are getting out on a limb that is hanging on by a thread, as soon as something goes wrong you’re out of luck.
I forgot to mention what type of phone I use with MagicJack.
I use the Uniden TRU 9360 (Digital) 5.8 GHZ phone works great on a Vonage phone and with MagicJack. It also has a headphone jack for the hearing impaired.
Most of the Uniden TRU series are great both in clarity and reception!
This is VERY IMPORTANT to those who are currently having trouble with MJ’s installation or make sure read the following before ordering one for yourself.
Aside from you will get some troubles if you have WinMX or MusicMatch/Yahoo Music Jukebox installed on your PC, you will also definetely will have trouble if you have Nero installed on your system.
They don’t really tell this to people and none on their website you will find this info unless you already ordered one and start having trouble and chat with one of their tech support.
I was told by one of their tech support that MJ does NOT does not work well some if not all of any burning and anti-virus programs and they currently have no workaround this problem other than uninstalling these programs so watch out if you rely on these programs on a daily basis.
Also emailed Mr. Dan Borislow regarding these problem and was told by him that this is because of a hardware issue rather than software issue that they are releasing a new MJ hardware type in the near future which will resolves MJ’s conflicts with the said programs but you have to pork out more money to replace the one that you’re currently own now, so might want to wait until til then. He also said that they MIGHT offer a small discount to current MJ owners to replace and upgrade to a new MJ hardware.
But with all the things said, current MJ does really works well, I love it but I have to give up my Nero burning program which I use once in a while, I just install it again whenever I have to. I never use any anti-virus program at all so no problem there.
Hope this post help others who are currently having trouble without having to wait to get a hold of MJ’s tech support.
I have Verizon DSL for my ISP. It seems to me that this Magic Jack technology will not work for me. Any comments on this?
I get a kick outta all these people who can’t get the MagicJack to work! Just got one for Christmas and installed without a hitch, been calling all my family for a few hours…and for FREE? All the people who post here that have technical issues must be very, very challenged!
Before I registered to website to check it out…there is a Tech Chat Room and a link to send emails to the inventor directly! Whattya mean there is no customer or technology support?
Merry Christmas to all and have a Magical New Year!
It doesn’t matter what DSL company you use. Its nothing hard to install MJ.
If you are trying to make MJ work with Windows 2000 then your out of luck. You need Windows XP or Vista installed.
After you installed MJ and get a buzz in the phone line or static while your talking to the other person on the other side then you most likely are using a cheap analog phone. Go spend your money on a digital phone and the problem goes away or go test it with other known working phones in your house that don’t have that kind of problem.
Some of the hearing aid compatible phones just won’t work with MJ.
how do i returned my MJ for a refund? i want out of this nightmare.
Can you use MJ to call all the Hawaiian Islands and visa versa?
Thank you!
Cm
Hi,
Can anyone tell me the customer service email / phone or any other contact , becuase i had some questions. i have already bought the magic jack
I have had my MJ for a few months now. I waited patiently to get a local number – and I love it! The only problem I ever had was in trying to install it on an old laptop that was running Windows2000. It won’t run on 2000. But if you have a decent computer and have XP running it is wonderful. I highly recommend it. I have cable modem and once we got MJ installed I just plugged in our old Uniden phones – with extensions – and it works great. Landline is gone! Kc
I am using a small Notebook with Magic Jack its a Asus Eee PC Notebook. Loaded it with windows XP and works fine with MJ.
Using this computer so I can leave it on 24 hours a day without burning too much power.
May try hooking up a bluetooth dongle and cell phone bluetooth ear piece when I travel.
http://www.flickr.com/photos/lis186/2036768313/
I received my magicJack 30 days ago, and have used it for personal and business calls. The consensus feedback is that the call quality is better than my local Comcast service. It works pretty well on my wireless LAN, but incredibly well on my Verizon FiOS connection. The only shortcoming is that 3-way calls have to be incoming. But for $1.5/month, I’ll get over that limitation. I hope they sells thousands of the device and service to solidify the company’s position. Buy one – I can’t imagine you’ll be sorry.
I ordered one of these thing on Dec 13th. Haven’t gotten it yet, and when I go to check the order, it says “pending billing”. Have no idea how to contact them.
Am not happy so far.
Has anyone experienced repeated errors stating that MJ “cannot find the server make sure you have a working internet connection”?
I’m trying to set up MJ for my elderly Dad on Comcast cable and it started the install up to the point of asking for email and password when it said it showed the error it could not find a server to connect to. It’s done this over and over again. I tried rebooting the MJ unit, switching USB ports, rebooting the PC, rebooting the cable modem and router, there is no firewall or anti-virus protection running, no media burn apps and no music apps to conflict with it, etc. The Live Chat reps at MagicJack knew of no conflict issues with customers who use Comcast highspeed cable.. So-I don’t know where to go from here. Really
appreciate anyone’s coments. Thanks.
I ordered Magic Jack on the website and it arrived in just 3 days. I live on the west coast and it came from florida.
It took me 3 minutes to install on my XP computer and it was up and running with no problems at all. I use a digital cordless phone and its crystal clear.
It works just fine and I haven’t had anyone selling me things on the phone since I have been connected for last 3 weeks.
ATT lost my business completely 3 weeks ago and its a great feeling not having those phone solicitor’s calling me day and night for past few years.
Received my magicJack as an Xmas gift and I was thrilled with the install and demo provided by family member. Worked great for 24 hours and then every challenge that one could think of happened (as a number of you have spoken to in this BLOG). Only found this site this evening, and I must say I have found it a great resource of experience and also humour in reading all the notes captured here. I am now equipped to answer the bulk of them that seem to repeat themselves with recent problematic installs. I even performed trouble-shooting and resolution with family member today since he only now encountering what I did days ago.
For the benefit of the other readers who have challenges, please read the scenarios noted below and the resolutions – they might prove useful to you too.
As for the other commentaries above, you don’t need a phone connected to your magicJack in order to use the application. Change the configuration to Headset and simply use your laptop’s microphone and speakers if you don’t have a headset (we tested it today and it works fine). For the magicFIX … the link via the softphone doesn’t appear to function properly, so go directly to the magicFIX option on the Web site and use it instead. And, if NUMLOCKS is on, you can use the keypad on your computer versus the softphone (and/or on the hard phone).
I would suggest that individuals employ common sense – if you have multiple windows open of active applications, they are going to pull memory and power and … I too have encountered Virtual Memory messages. So simply close all the excess windows (stop some applications via Task Manager) or reboot and focus on opening the basics along with magicJack. I have Norton Internet Security installed and operating with AV and I am able to use the magicJack application, together with MS Office Outlook. Be mindful of the opening too many Internet browser windows when actively using magicJack as it puts a strain on the connectivity/streaming.
If you haven’t already logged onto my.magicJack.com site, I would encourage you to to so. Some of you have indicated that you don’t understand the correlation between the E-mail address that you provided and the password (?) during the setup process. Yes … provide a valid E-mail address and NO! DO NOT PROVIDE PASSWORD that you use during your login to your E-mail application. Instead, provide a “unique” password as you are in essence creating an new ID/account on the magicJack database. Once logged into this my.magicJack.com database, you will be able to set up the Voice Mail parameters and password (yes another one to replace the default 1234) etc.
For those of you who don’t want your magicJack device, I’d be more than happy to receive them for distribution to Women and Children shelters here in Canada (example: Herizon House) so that their clients have a means to make calls out and remain anonymous. You can reach me at jbug_morrison@yahoo.com if you have interest in donating magicJacks for this purpose.
Thank you Dan for creating such a unique device that can also be used in business continuity applications like during crisis management/response to connect families and friends (when normal phone services are down). With forward thinking like that, I would give anything to work as part of your visionary team in promoting this dynamic product. Happy New Year! June
Scenario #1: magicJack worked for 24 hours and then failed – Softphone Doesn’t Load Completely
1. Marketing/Info Panel Missing (previously spoke of an Important Upgrade but nothing happened)
2. Client’s US Phone Number doesn’t appear (shows 000-000-0000 and other info)
3. Registration Pop-Up Incomplete and Disappears Quickly
Resolution #1: Perform Vista Upgrade
Strange as it sounds, laptop is an XP, yet the magicJack itself requires upgraded code. Perform the Upgrade, and softphone loads completely, displays the client’s US phone number and is functional for in and out calls.
Scenario #2: Voice Over IP is broken in speech clarity
Resolution #2: Turn on/off the communication company’s modem (dial up/high speed) and it resolved 85%. Review and upgrade from High Speed Light to true High Speed (via the telecom/IP provider) and/or install my new modem (larger buffer and more stability).
Scenario #3: MS Outlook Plug-In doesn’t appear in Task Bar after performing the magicJack task
Resolution #3: Vendor at magicJack.com is aware of a problem that some downloads work as expected and some don’t – they are still working on a solution re: the missing Task Bar and/or fast-key functionality (Alt+L) for sharing the Contacts database and speed-dialing via magicJack (check back later with the online Tech Chat guys).
As a side note, I’ve registered for the Subscription/Newsletter from Dan (http://magicjack.wordpress.com/) and hope to hear when Canadian phone numbers will be assigned. Another BLOG via this site. Wonder when the following site will be up for input, etc.: http://forum.magicjack.com/forum/ucp.php?mode=register
OH YES … forgot to mention, once you perform the Vista Upgrade and then reboot your modem and Windows XP PC/laptop … you may well find that the SOUND CHALLENGES go away (as they did for my PC). Now when on magicJack sites (Canadian: http://www.mymagicJack.com or the United States one: magicJack.com) the videos play now and sound is evident. Strange but true … cheers! JSM
NOTE TO Auxair … you need to perform the VISTA Upgrade … I had the same initial error messages as you report and then messages changed, etc. The VISTA Upgrade does not modify your XP Workstation (I was assured by TECH-CHAT) – it modifies files contained on the “smart drive” = magicJack, which are needed to get beyond the “strange” error messages that you are encountering. Open MYCOMPUTER and review the FOLDER/FILE structure for date stamps on the varied files before you begin the VISTA Upgrade (perform a screen-print via ALT+PrtSc and insert the image into a new HTML E-mail note and save as evidence of before tasks). Then re-check the status of the folders/files on your magicJack drive(s) and perform another screen-print to validate against previous status. This will confirm that the VISTA UPGRADE was applied against the smart-key device. And if you worry about something going wrong, then before you process the VISTA Upgrade – copy the complete folder/file structure onto a CD or your PC’s hard-drive as a backup measure. Hope this info helps you out!
FOR ALL WHO ARE ASKING ABOUT SUPPORT E-MAIL ADDRESS AND PHONE NUMBER:
Check out: http://my.magicjack.com/ site
Ensure that you login with your magicJack ID (your E-mail address) and provide your unique “for magicJack database only” password. Then contact the Technical crew via the TECH CHAT link. If you are trying to contact them outside of their published business/support hours, exit the application as it remains active and loops back with another message.
Once you have a Tech member online with you, state your need for help and ask him/her to contact you via a land-line or cell if your magicJack line is not functional. They assisted me with checking the sound and connectivity hence I received one of their support phone numbers in the process. Notice in earlier dialogues in this forum database that Dan’s E-mail is noted … happy reading .. it is about half way down in the COMMENTS LIST. Or simply ask the Tech member for a support E-mail address. The other way to get one, is register your concerns in the BLOG for http://magicjack.wordpress..com/about/ as their support staff do reply within 48 hours. Night!
Is there a record available online or that you recieve in the mail of calls made and recieved?? Thank you for a response.
I’ve had the Magic Jack since last week. What a piece of junk. I have a new computer with Vista. The jack messes with my keyboard and when I can place a call, clarity is perfect on my end, but the people on the other end complain.
There is no customer service. No tech support. I think this is nothing more than some guy who invented a device that is supposed to work, but he has no infrastructure behind it to support customers. STAY AWAY FROM THIS PRODUCT. Absolute junk with a terrible company behind it.
CANADIAN MAGICJACK WEB SITE:
Correction … it is http://www.themagicjack.ca/
Most of the problems setting up MJ are very common. conflicting programs,too many windows open,no sound,poor connection,trying to run it on windows 2000,using dial up service, etc…
They should set up a Forum right at MagicJacks website so people can read and try to resolve it on their own instead of looking at several websites.
Like a block diagram layout on how to resolve the problem. Right now, it appears its in a infancy stage where you contact a busy tech support (TECH CHAT) person to resolve a problem.
For immediate shipment at the best price to CANADA, try ebay. There is one authorized distributor, USER ID “ACCESSVILLE”
I’ve started a forum/news site for MagicJack at:
http://www.magicjacknews.com
several of the categories are:
Everyone is invited to join and share.
Thanks,
Ric
MagicZune …?
They’ve figured out hot to turn the Ipod Touch into a VOIP, can the Zune (with MagicJack) be far behind?
The 80gig Zune has wifi and no real practical use for it I can tell.
Read all about it. Leave a comment:
http://www.magicjacknews.com
roberta
Canadian authorized dealer is at http://www.themagicjack.ca
Anyone figure out how to use the Follow Me feature?
On July 25,2007 Marie said – you can “register it on another computer” (with xp or vista etc) and then use it on a win 2000 computer …. is this true?
I have a MJ that (of course) won’t work with my old computer – I’d like to try this solution while I’m shopping for a new computer – but don’t really need to go chasing down rabbit holes – if you know what I mean :-)
I am about to buy my MagicJack. But i have just one question: To call from MagicJack to a landline number (long distance), will i incur a long distance charge?
Magic Jack works great!
Very easy to install on my XP computer or a laptop.
To answer the prior reviewers question:
Registering on another computer then trying to use it on Windows 2000 with latest upgrade SP4 will definitely not work. You won’t even get a dial tone.
You get a message on your screen which says ” Magic is not supported on your version windows”.
It will work only on Windows XP or Vista. You can register it on one computer and your registration goes with you if you install it on another computer.
You must have a good internet service otherwise the voice/reception will start to break-up. Using Wireless you may get some break-up of the signal if signal is not strong enough.
A good digital phone will give you a clearer reception compared to the old analog phone.
MJ can call any landline number or cell phone anywhere in US. Even if you install it on your laptop and take it to Europe on vacation.
I used the magic jack and it works fine. I had it for over 4 months and called a lot to Canada for free. Couple of weeks ago, the USB piece broke loose and now it works intermittently. We tried to get in touch with the customer support but there is no number. I tried to ask online but they said they will take it back only within a month. Now they are forcing me to buy one,since I like the way it works. May be somebody here is willing to sell me for a bargain? Let me know at my email : djmudbhary@hotmail.com .
If any of you are willing to try it, please go ahead and buy one. I loved it and it works flawlessly. Just be gently and use it with the usb cord they provide, so it will not break like mine.
Cheers
Its no doubt MagicJack works great. But can any one able to reach their customer services or their corporate office located at 223 Sunset Ave, Suite 223, Palm Beach Florida? Do anyone know their correct phone number?
Hi Henry,
In response to your comment, here is a link to the info u need:
http://tinyurl.com/2gvlbz
1) I live in the Dominican Republic, I have no landline, My internet connection is by satellite through Starband, My Orange cellular phone only works from the house occasionally.
2) Can I use MagicJack for local calls here in the Republic and for overseas calls to England and France?
I look forward to reading answers, please.
MagicJack has a razzle-dazzle marketing plan, but it is not yet ready for prime time. There is no way to contact anyone directly with criticisms, they seem to have intermittent operating problems which I’ve been unable to confirm when the phone fails to provide service for periods of time, and the last time I tried to get help from their help desk I waited over 24 hours for a response – on-line!!
The concept seems great, but for anyone who requires a reliable connection, I’m sorry to say that this so far has not provided me the dependability I’ve come to expect. Okay, so it’s beta – you still expect it to work reliably, no? Or at least when it fails, you expect to be able to find out whether it is MagicJack or the local environment which has crashed, and it would be nice to know how long it will be out.
An additional benefit I’ve experienced seems to occur when I run Skype – within a few hours, I get the Blue Screen of Death. But ONLY when I have MagicJack and then load (and even after I quit) Skype. There’s something bad going on between those two, but I can’t contact MJ to suggest that they might want to look into that problem.
All in all, great stuff. When it works. And when it doesn’t crash my computer. And when I’m only calling in-country (that’s why the Skype). A terrific extra line, but not a first choice until they improve either communication with the company or the bugs – I could live with either one, but having both problems is too much for me.
Cannot access my voicemail calls. Only managed it once, and the callers voice sounded as though he was underwater, all burbled and not understandable. Will try various suggestions from others online, before giving up.
Had my MJ now for about two days. So far so good. However, the phone menu contact list on the right side of the screen does not show all of the time being used. The very far right half is cut off where the seconds are supposed to display. Also, how do you erase the list of calls in and out?
Thanks for a reply.
I am interested in MJ. Does anyone know how I can get in touch with some units at a discount? PLEASE fill me in at brena67@yahoo.com . I would be forever grateful!
Discount? You want to pay less than $40.00? Puhlease. I’ve had my magicjack for about two months, left Southern California for a year in Arizona and took the number with me. The thing works fine, it’s not quite as good as the old land lines but it’s cheap enough not to matter, I use Cell most of the time anyway, but this cuts down on the minutes when at home. The Tech support online hasn’t let me down on the two times I had questions, they were there within a minute or two both times. I even installed one for a friend and backwired it into the house wiring so he had dialtone at every jack, works just fine and it kills the endless charges that none of us know what they’re about on our AT&T/Quest/Verizon bills.
One question, when I make a call using MJ what number does it show in the phone I call, hope it is not wierd numbers or 000-000-0000.
Your number get’s displayed,not a weird number.Not Like skype with a bogus number.I know,I am the inventor.
The tel # and city relevant to the registered tel # gets displayed. i.e. 555-555-1212 City, State
I’ve had my MagicJack for a few days and haven’t tried to make calls with it or receive calls. However, I noticed I have no volume from the computer, and it is likely due to the MagicJack. Is it safe to unplug the MJ once it’s registered?
Refering to Jennifers’ question from 1/28/08–I too would like to know the answer to her questions. To Any out there who can help.
You can unplug it,but you do not have to.Go to customer care at magicjack.com.Click magicfix and it will fix this audio issue you are having.It is very easy.if you have any further trouble,email me at Dan@magicjack.com.I am the inventor.
You can unplug and plug in MJ as much as you want, it just takes sixty seconds each time. On Jennifer’s PC sound issue, first check that you do not have your mute button activated, second on the MJ Menu in the upper right corner, click on Menu. If it has SWITCH TO HEADSET, click on it and your PC sound card will be active.
Hi i have a PBX in the office is there anywhere we can send calls out to for terminating our USA Calls.
Mikai
In order to find what area codes are available go to the magicjack web site, click on Ask Dan the Inventor at the bottom, then type the word area in the box and hit enter. There’s quite an extensive list of area codes available, representing most of the major population areas in the US. For example, in Georgia, 3 of the 4 Atlanta metro area codes are offered as well as Athens (Univ of GA), Rome (NW of Atlanta), and Lagrange (S of Atlanta). Not offered are any in South Georgia: Savannah, Macon, Augusta, Columbus or North Georgia: Chatsworth, Dalton, etc.
Interestingly, a wide swath of West Texas, area codes 325 and 915 aren’t available either but the large areas are: Dallas, Ft Worth, and Houston.
When will Canadian Telephone numbers be available on Majic jack?
Are the Voice mail files stored on the HD and if so what is the file format?
John
We will do Canadian numbers sometime this year.Voice mail is stored on Network.Thanks for asking the inventor about magicJack
may need new glasses but didn’t see any ordering info for your MJ.
You may order a magicJack at magicJack.com
Cheers
Dan Borislow
No tech support no number to call no answers
Risk Free? No refunds if you can’t contact them– Sweet deal
My magicjack is useless l have adial tone,but l can’t contact anybody its useless
lneed to return,but no phone # to contact Magicjack for help, no technical asistance
at. Its a joke and a Big big lie. shame on you magic jack shit.
Works Awesome!!! our family really liked it.. we did couple of basic tests such as calling from our cell phones to the magic jack phone and calling from mj phone to our cell phones, it works truly wonderful!
The set up was a breeze with the software that could be downloaded from the website onto your laptop.
The one question that I have is if I can turn off the VOICEMAIL feature that comes inherent with Magic Jack and have the physical phones VM receive and store the voice messages. Could someone please answer me this question?
I ordered the Magic Jack via Paypal & for the special -100% RISK FREE, 30 DAY FREE TRIAL! Get your magicJack and one year of Free Local and Long Distance Calls. If you LOVE your magicJack, like we know you will, then and only then will we bill you $39.95. There is NO RISK! You can start making all the free calls you want.-… Well I must already love it because although it says -then and only then will we bill you $39.95-, I’ve already been billed and I only ordered it yesterday & don’t even have the device yet. The person who answered the customer service phone number (561-215-1407) listed in this post claims he is not with the company & said he has emaild the company to get his number off their webpage. OOOps, my bad for beleiving that -There is NO RISK!- , It must really mean I’m screwed out of my money, Anyone got any Ideas? Unfortunately, this was the first time I made such a purchace without checking out the www for more info, I definately have a few choice words for my beeper sales rep for reccomending this headache…………
I ordered “one” magic jack the week of January 28th. Only “one” without the option of the second year at $19.95. On February 4th, I again called and ordered a “second” magic jack with the optional second year.
Yesterday I received two packages each with “two” magic jacks, and an e-mail showing “two” orders. WHICH I DID NOT MAKE. I have been trying to reached your customer service to mention the error. But there is no way to reach magic jack. No telephone number, no way on your website or the 800 numbers. How does one reach magic jack? Are there no customer service areas? How do I return the second order? The e-mail to me showed order numbers 35194708 and 35173508. Please let me know how I can return the second package/order which I did not order.
I would like to know why is my local state area code is not the same area code when I register to setup my magic jack internet service.
When my friends call me local, will they be charge long distance call because my area code is different.
It seen like I have all the free and long distance calls, but when my friends call me they will be charge a long distance fee.
Please let me know this issues, thanks.
Sherwood, currently all Area Codes are not offered by MagicJack. So, you may to select one that is outside of your state. At some point in the future (when additional area codes are available), MagicJack will offer a one time free transfer of your number, after that it will cost ten dollars to transfer to a new number.
It is still a great barain, even though you do not get all the bells and whistles (like Vonage) of VoiceMail eMail notification, VoiceMail to Text, SimuRing on multiple phones, etc.
I received mine 2 days ago. Set-up was easy approx.5 minutes, on screen display guides you through. Pay attention to Media player and Music match Jukebox. Had to uninstall Music match but works fine with Media player. It stores the voice mails and plays the back to you on screen.
If things get out of sync for some reason it has an optimizer which quickly puts things back in perspective.
In essence, it works great,incoming and out going clear as a bell and the price can’t be beat. I highly recommend for anyone looking for reasonably priced phone service
I checked my credit card and nothing has been charged yet. So to the above poster…..it must have been an error on someones part. They do have live customer support on the help page that comes with the program.
I know it’s aggravating but mistakes DO happen.
Any tech savy people of Dan can answer why it won’t work on Win 2K, I have a good working PC with 2k and a laptop for work running Linux. It would be great to cut the high cost of my local telco.
Thanks
for Mike who paid with paypal and is upset because he has already been charged..that’s how paypal works. Your credit card would NOT have been charged for 30 days.
Beverly, thanks for the info, their tech support guys couldn’t figure that out (now 3 days later, & still no answer). The tech support “chat crap” really puts a damper on trying to type as fast as you can to keep their attention span on your issue, while trying not to miss something in the explanation, I believe a phone conversation would go much smoother & much quicker, therefore not tying up the techs too long and not having to wait on “virtual hold” for more than 10 minutes for the tech to begin. The whole “chat crap” thing lasted almost 30 minutes between their long replies to my questions, which probably could have been less that 10 minutes on a phone call.
Has anyone used the MJ with Verizon Wireless EVDO data card (Rev A) for “broadband” coverage. Bandwidth varies a lot as I use this card in my laptop when traveling depending on whether I’m in main metro area or in a fringe reception area. I assume that “breakups” in the voice transmission will occur if the bandwidth drops too low, even after turning off browsers, etc. MJ sounds ideal for supporting my work if the bandwidth can support it. Would like to hear from someone who has actually used this configuration in their travels.
I have a Magicjack now for one month.Tested it with 3 computers 3 phones and 2 ISP and still no go. I can hear the other person fine but he can’t hear me. I like the blue light.
It will work,but it will work better within sixty days when I have VAD enabled and low bandwidth codecs as an option.I know this group will be a big user set,so I started on this about four months ago.I have about 3 of these cards myself,so from a selfish standpoint,I wanted it to work well too.Enjoy your magicJack and continue to watch things get better.We have over thirty five software engineers improving on this everyday.
Dan the Inventor
I have had Magic Jack for a couple of months now and it works ok. the problem I have is my bill. I paid directly out of my checking account and MJ just billed me or took another 46.90 out of my checking account without any notice of why. I bought this for my 16 year old daughter who lives on the phone. is there additional charges that I don’t know about. If this is a constant bill I would like to know how to unregister it so I don’t get charged anymore. The cable company reception was far better for that price. Please reply to scrockett@seacoastonline.com Thanks
Just a note to let you know that they are for sale on ebay.
I’m curious if I can configure this device to work on every outlet in my house. I’m thinking about doing one of two things:
1) taking the RJ-11 jack coming out of the MJ, and running it right back to a wall-outlet (another RJ-11) jack – to possibly send a signal to all the wall-jacks throughout the house; or
2) running that same line coming out of the MJ over to where my telephone line enters my house – and plugging it in there.
Does anyone know if I can utilize this type of configuration, which would allow me to use any phone from any jack I’ve got in the house???
just got majic jack hook up and found out Indiana 812 wasnt on there list to choose my area code so I had a choice of other states better ask if your state is on there list or you will end up with a LONG DISTANCE phone number maybe not calling out but anyone calling in.$$$$
Hey Jeff, I don’t beleive that the Magic Jack will handle more than 1 or 2 wired phones at a time due to the Magic Jack being powered from a USB port that only puts out about 5volts & very little current, however, if you only want to have the phone line available at all jacks in the house but only plug in one phone one at a time, I’m sure it will be ok. Your 1st idea will work the best as long as you disconnect the phone companies main line from those wires where they enter the house..PS, My Magic jack is connected to of my panasonic cordless phone & it has 3 cordless handsets that work fine, no need to worry about where to connect the phone extensions. If you try it, let us know how it goes.
I need a diagram on how the headset of the phone is connected using magicjack.
Can you use it outside the continental U.S.?
I travel alot to Europe and Mexico, and I´d like to know if you can use it to call into the U.S.
Mike -
I only use one phone at a time, so I may have some luck with plugging into the house’s phone lines (I’ve just got some phones on the opposite side of the house I would like to be able to use from time to time). Your idea with an expandable cordless phone base is an option I hadn’t considered (I like it).
The other consideration I’m wondering about (especially if I ditch my domestic phone service) is how this all would work with my Dish Network satallite TV system. Dish requires my TV receivers (I’ve got two) are hooked-up to a phone line (for Pay-Per-View purposes; software updates; etc). Does anyone know how compatable MJ might be with a satallite receiver??? I’m considering ditching my domestic phone service if the MJ works as well as the raves seem to be saying it works – but I’ve just got a couple of considerations (like my Dish Network) to weigh before I make the leap.
The MJ is on order – I’m just waiting for it to hit my mailbox.
No problems receiving the order. Some problems receiving calls but I worked them out on the chat site. Still problems getting the speakers on the computer to work with it. The soft phone menu will not let me make any changes to the headset or any thing else. The only buttons on the sound page that work is the volume sliders, but of course I have no sound so it makes no difference where I put them. Over all very satisfied. Wish I had a local number so incomming from a land line would not be long distance. Many of my friends have cell phones in the 517 area code so they can call on the cell without charges.
I have a Dell with Vista and analog speakers plugged in the softphone displays usb speaker set up but won’t let me change it.
For Rod,
If you are not getting any sound from your speakers with the magicJack plugged in it may be that you have to change the default speaker setup in Vista.
To do this go to control panel in Vista, in there click on sounds, you will get a popup with different tabs. The first one is called playback, in there you will see some different options. My guess is that the green checkmark will be set to “speakers – USB phone by tigerjet”. That is why you are not getting sound from your speakers. Instead click on the other speakers option, which should be your computers default soundcard. After you have clicked on that and it is highlighted, click on the button that says “set default” then click ok.
Now you should have sound in your speakers. You may have to restart the application you were wanting to hear sound from before the speakers kick in.
John
First off, I so want this to work. I have been online with chats (to no real assistance) and have rebooted, unplugged, tried different phones, gone through magicfix what seems like a hundred times, tried download the MAC upgrade (I’m running on Windows XP, but chat rep said to download that and it would fix my errors). I also uninstalled NERO and music match jukebox as I was told that would help. Not! I get a high pitch noise on my phone, and cannot call in or out. After I start dialing, the backlight on the phone goes out. I am connected to a powered usb. MJ loaded fine, and seemed to run fine initially, but soon started having problems… lost vm, got it back, then calling in and out stopped, then I lost my softkey pad on my pc and can’t get it back. The magicfix shows that all is well, but it still isn’t. I’m using a digital phone with it. HELP??? I truly want this to work. It would save me $70 a month! Any suggestions?
For John
Thanks for the tip. You were close and I was able to get the defaults correctly. Every thing is working great now.
I really need use of a fax machine in my home business. But the MJ website states that it does not “officially” recommend use of fax with MJ. Do you plan to offer fax machine compatibility in the future? Thanks!
Well, not sure which fix did it, but my faith has been restored as I’ve been up and running on MJ for the 2nd day straight, with no interuptions to service. I had to actually go into the firewall settings and open ports, run the VISTA update, run the MAC update, uninstall NERO (which I never use anyway), and change the settings on my system to not automatically download and install updates and not to hybernate. I also deleted the mj folder and reinstalled the entire application. Sounds like a lot of “fixes”, but to save $70 a month, I think it’s worth it. I’m going to keep trying it, and if I can get consistent results for the next few weeks, I’ll downgrade my current landline so that it’s just basic service for the security system, and then use my MJ for everything else! For those having problems…. don’t give up. I was ready to trash this thing. But, after some hours of troubleshooting, I think I might be okay now. I’ll keep you posted! I almost think I could work for them troubleshooting other’s problems! I think I did almost everything possible to get this thing to work.
well i have been encountering some instalation issues with this product on a tobshiba laptop. my family has a few of these products and they all work fin except one. when it is started it says it cant connect to the internet…please connect to the internet and double click here. i have disabled teh firewall and antivirus programs and installed the update and still i get the same message. ERROR 03 can anyone help me with this??
Please email me at Dan@magicjack.com.I can fix this quickly.
Dan
I ordered the Magic Jack on Tuesday and it arrived Friday afternoon. I did choose the express mailing w/tracking number. I had a great of trouble getting it load up on my computer. It took some doing but I was able to get into a ‘chat’ w/a tech support rep. After some 30 minutes, I was able to get the device up and running. However it is ‘not’ installed on my computer. There are no ‘magicjack’ programs in my program list. The magicjack recovery tool is listed in the ‘add/remove programs/ in my control panel. I am running XP-SP2. Each time I start the computer I have to manually initiate the Magic Jack start up. It takes less than a minute to configure. After I do all that, everything is fine, including the simultaneous ring to my cell phone.
I am going to purchase a Belkin usb hub and configure my cable modem to use the usb port and then connect the modem to the Belkin usb hub along with my Magic Jack – I want to see if this will allow the MJ to function w/o the computer being on. I will let you know.
I think I’ve decided to give up. I’ve spent yet another 2 hours trying to troubleshoot, doing almost everything that I’ve already done, to no avail. I’m thinking that maybe it’s the MJ itself, but not sure. I don’t have this problem with any other connectivity, so I don’t understand why I should with this. No matter what I do, MJ is not recognized by the MJ site, therefore, the MAC update doesn’t work, which is what I’m told I need. The MAC update must recognize the MJ, and if it doesn’t it won’t update. This has been a very frustrating experience, but I STILL want it to work!
Are you in Utah- Orem?
THIS JACK IS A JOKE IT DOES NOT WORK ON A CORDLES PHONE,AND WHEN I FINALLY JOOKED IT UP TO A CORDED PHONE I WAS ABLE TO MAKE ONE CALL ,AND THEN IT STARTED TO GO CRAZY ON ME ,
THE CUSTOMER CHAT ROOM IS ALSO A JOKE
Martha – I use MJ with a cordless phone at both my home and my office. I gave over 20 MJ’s to friends/family for Christmas and also bought cordless phones as part of the gift. They all work without problem and the service is great.
Sounds like you need a new cordless phone or have an incompatible program on your computer.
When are Canadian 905 area code #’s coming out? Is there anyway I can transfer my current phone # to this MJ?
Great experience with this product. It works good, but sometimes you have to work out the bugs. Again NOTE: Nero and musicbox programs don’t work with this – unistall them. Can they be limited or masked so that these programs can still be used?
With some problems it is best to find the program and wipe it from your computer, reboot and re install MJ.
Remember, when installing, configuring or updating, you must always have an active internet connection.
Thanks, I have had a good experience with cust service.
can I transfer my voip number from vonage orany other fone number for that matter to mj?
I started using MJ January 2nd, 2002. It worked great for 3 days. For almost 2 months now I do not get any calls. Whoever calls me gets a message that the area code or phone number is invalid. I spent a tremendous amount of time with different customer service reps doing repeatedly the same things I was told to do. I finally was given a new phone number with a different area code. The problem is still the same.
The rep was very eager to finish the session.It is very disappointng. She didn’t even wait a couple minutes to hear if the new number works.
Outgoing calls on MJ are just fine. There is nothing else that can be done on this end. We did it all many times over.
If one is making a call to someone that do not have a MJ, will there be any charges? Please let me know ASAP
Will the MagicJack work with regular old dial up networks or do you have to have a broadband connection. Also if I shared a broadband connection with my friend next door will it work with it or is it complicated to make it work correctly in that kind of situation or hookup. Does the call forwarding feuture cost extra to get with Magic jack or does it come with it???? Thanks for any advice!
My majic Jack worked fine for about 2 weeks. Now it will sometimes dial the other phone, but I can’t hear anything on my end and sometimes neither party hears anything. I test it on my regular and cell phone. The web sight only advertises and sells. There is no avenue to get help. Without help, it is just a piece of crap.
hey all…although the company does not have live customer service agents and the website is definitely oriented to sell magicjacks, if you need tech assistance go to the Customer Care link, which is on the website.
http://www.magicjack.com/site/customercare.html
Then go to Magic Fix or Magic Jack Tech Chat for help.
If you can’t get this cool product to work after these steps, then you’re the (user)problem.
I find it interesting that have been unable to call this company to ask if we are able to keep our Vonage phone number we currently have. I do not want to change it and we also have a virtual line that is a local line. Do you know how I can call this company:
In Jan, 2008, I ordered on-line the Magic Jack. After receiving it, I tried to get it to work with poor results, even after about 4 hours back and forth with their chat help on-line.
I retured their product and they stopped the charges against our bank account.
Well, today, over a month later, they again charged our bank account?
I went to chat, and after about a hour of nonsense, they claimed I had ordered the item AGAIN…… Absolutely not true. I was very unhappy the first time and would NEVER have bought another one….
After getting a long run-around from them, I kept the chat and will wait until Monday (today is Feb 28) to see what happens.
They refused to give me their address.
They refused to give me their phone number.
The only way they could have a record of yet a SECOND order is:
(1) Computer error.
(2) Employee error.
(3) Some type of SCAM…….
I don’t know which YET…..
I would like to hear from any others having a similar problem with them:
gregandsheila@triad.rr.com
As referenced in the company’s FAQ, no one, regardless of carrier can yet transfer their existing number to a magicJack line number. The company is planning this. As many of us know, the problem lies with your existing carrier wanting to hold you hostage and make you think its your new carrier. Vonage was notorious for this.
As far as Greg’s issues, contact Dan@magicjack.com
Daphne:
It should work with no problem with a security system as long as it is ahead of all the phones on the Magic Jack. An RJ31X line seizure jack.
If you need help setting up the security system to it ask me I will explain it for you.
I own my own alarm company 28 years in the field. 16 years as an owner.
Regards,
Patrick
I ordered the magicjack & the next day they charged my credit card. Their website said only after 30 days would they bill me. Also, the tracking number they gave me was invalid. Comment??????????????????
I have Magic Jack for more than a week now, it works fine after few tweak here and there. I have my landline phone disconnected and just kept my DSL service and still save me about 40-45 bucks of monthly service i no longer used. You people, be patient ! the thing is improving, compare to Vonage you pay the monthly fee when that’s the thing you want to get rid of…$19.95/year people..Hope Magic Jack come up with version where you directly connect it to your DSL line.
Does anyone have any suggestions for voice mail issues? The voice mail does not pick up…not from the phone connected to the magicjack…and not from a phone NOT connected to the magicjack. Soft phone does not work as well. Tech support has been NO help whatsoever…I have downloaded the various magic fix links that they each tell me…10 downloads later, still nothing!
I’d appreciate any help.
Nobody has mentioned whether or not MagicJack generates an actual dial tone prior to dial out. I would think that it would have to in order to pick up tone dialing out of the attached touch-tone telephone that requires a dial tone to interpret the numbers.
This is not the case with Skype who requires a headset/microphone and has no dial tone but has a virtual key pad on your monitor. I also found in my experience that Skype is a bit misleading in that their “Unlimited calling” for $29.95/year. It actually expires at some point before the year of calling has been used and they shut you off telling you to buy more “Skype points” starting in blocks of $10.00 So “unlimited” with Skype is not truly unlimited. Then I found out Skype is actually owned by the “fee-hungry” e-Bay company which explained it all.
I look forward to getting my Magic Jack and hooking up a cordless phone to it just to save on cell phone usage since they nail you for .40/minute when you go over your plan and charge you out the ying-yang. (see, ya! Verizon Wireless)Can you hear me now?
I just ordered this device and paypal has already charged my account. It was supposed to wait 30 days. What gives? I am hoping that this device works in my home office to keep the house line free!
Please advise. Check out the website customer service area an no place but here to ask a question.
Thank you!
Sharon,
FAX machines are designed to use old analog phone lines, they do not work well with the newer VoIP technology. Kind of like a horse & buggy on an Interstate. I would recommend using one of the FAX-to-Email services, or just keep the old fax connected to the landline.
I haved read all (well, alot) of the reviews and have one very important statement; if a company wants to sell you a product or service and stand behind their product or service then they would have a convienant way for you to contact them.
Really now, if i meet you on the street and said i have this “widget” for $xx.xx but i dont have an address, or phone number, would you buy it knowing you cant find me if it doesn’t work? sure it may be cheap but if i could get half the people in the US to give $10.00 i’d be rich. if i wanted to throw 40 bucks away i’d give it to someone who needs it. but i’m sure Dan.Borislow has really fat pockets now.
Think about it, if 50 percent of you are unhappy, does he care? H*ll no! He has 100 percent of your money!
I am interested to introduce magicjack overseas.Please contact me you have my e-mail address and my phone number.
I purchased MagicJack in mid-January. I thought it was going to take at least 10 days, but actually it only took four days to arrive and that’s including the Martin Luther King, Jr. weekend. I ordered it Saturday. It was in the mailbox on Tuesday. I was so excited!!!!!!! I came home, my daughter plugged it in and in seconds we were in business. I immediately called my mom in NY. I live in Georgia, by the way. The service was excellent and almost two months later it’s still excellent. I’m soooo happy I’m saving hundreds of dollars per year by not having to use a landline phone. The money I would’ve used paying a monthly phone bill, I can now use to go see a movie or go out to dinner with my family. Now, that’s worth it. This is the best thing since sliced bread. (lol) MagicJack didn’t charge my account until after 30 days of having the service. They kept their word as far as I’m concerned. The voice mail is perfect. Although it doesn’t offer Caller ID with call waiting combined, I can look on the computer screen to see who’s trying to interrupt my call and that’s good enough for me. I hope it works out for you guys because it has been a blessing for me. GOOD LUCK!!!!!!!!
I have read all of the comments on this site, as I am very interested in this product. The concept is great and it sounds like many people have been successful in using MagicJack. It would also appear that there are a lot of issues to be worked out and not enough support to do this to everyone’s satisfaction. One question that was asked, that I did not see an answer to, was how to deal with the satelite dish requirement to have a phone line hookup for programming, etc.? Has anyone had any experience with this? Is it possible?
If the modem is on all the time (it also has a usb port) why can’t you connect directly to it and leave the computer off?
I can not usae magicJack. We havw 2 computers. We keep them off most of the time. We use DSL to access the web. If the computers are off, magicJack does not work.
To Ed : I have Direct TV and it works just fine without the phone line plugged in. The line is mainly to order movies and for Direct TV to check your box to make sure your not getting freebe’s. I sur would like to get magic but I use HughesNet and I understand that they do not support any VOIP what so ever. LOL R.K.B.
*********************ATTENTION EVERYONE*********************************
MAGIC JACK IS NOT FOR EVERYONE. I HAVE MJ..THEY ONLY HAVE LIMITED AREA CODES. THEIR POLICY IS TO CHARGE YOU FOR A PHONE NUMBER IF YOU CHANGE YOUR NUMBER. THE SECOND DAY I RECEIVED MJ I RECEIVED 5 TELEMARKETING CALLS.
MAGIC JACK DOESN’T GIVE YOU AN OPTION TO BLOCK CALLS LIKE SKYPE. DO YOUR HOMEWORK. I THOUGHT MAGIC JACK WILL GIVE ME A OPTION TO FAX….NO! I WASTED $55 BUCKS. GETTING A RMA IS A NO MAN LAND. THEY HAVE SYSTEMS TO PREVENT YOU FROM GETTING A REFUND.
This is a scam as you cover your ass-ets like the fly by night car/product scam take their money and run slow but not to fast that you can not keep geting more money they must have a merchant acct. that or ask the authorities to trace or bank.Call the federal trade comission or the attoreny general in the state where the company is located first then where you at. You mabe able to stop others from being scamed or class action law suit if you pull together. good luck
Scam stay away from this remember the old saying. If its to good to be true it must not be true well this product fits it. Just keep your old phone or use a cell phone.
My two cents
Gary
Is this the way we cancel if we want to?
Magic Jack stopped working this morning after 4 months. Is anyone else having a problem?
i ordered my magic jack on saturday afternoon on the web site. i received it monday morning in my mail box. had it hooked-up in about 3 minutes & it works GREAT. it is the most AWESOME thing i have ever bought. best invention since toilet paper
I have a magicjack. I use it very sparingly, as a backup to other devices. I always carry it when I travel. Recently, I had a business situation in the USA where I needed to make a bunch of international phone calls from Thailand to the USA to work.
I had no problems making calls and the quality was fine. I was using hotel wireless internet and I was a bit suprised the call quality was as good as it was.
Overall my experience has been positive with this device.
Well, just today, I have not been able to receive calls. I can call out, but I wasn’t able to get a ring when I tried calling it from my cell phone number. I’ve gone on to their website notified them, so, we’ll see…wasn’t able to do the immediate web chat because they said something about some provider was having problems today…I wonder who that might be.
Yes, my Magic Jack went down again today for over 5 hours. (Error 3) which apparently means internet failure. Looks like MJ is not reliable enough to stand alone, better have a communication back-up.
OK ! I bought 2 Magic Jacks and 2 5 year service plans. After making the purchase I decided I wanted to cancel the service plans but had a hell of a time getting customer service just to tell me what their refund policy was.
I found one of the founders’ e-mail addresses, wrote to him and problem solved. He could not have been more professional. Thank-you Dan.
His address is dborislow@aol.com.
I am wondering if this is just not another way for someone to get into another’s or many others computers and get ALL the personal information and cause a lot of chaos for many, many people. This is one of those things that does seem to be too true to be REAL. Watch out consumers. You may be getting more than you bargained for!!!
I’m another person who can’t get incoming calls anymore. The more I read these postings, the more I find out I’m not the only one. Is there some defect in some of the MJ devices?
I would like to have my local area code so friends and my relatives (my mom) could call me and it will be a local call. But as it is, I have to have either a Miami, Tampa, or Clearwater area code. I think that really sucks. Also, I would like to retain my same area code and phone number as all my aquaintance’s has this number. We’ll hang in there to see if they can get this problem solved as the connections are great and the clarity is unreal and for the price you can’t beat it.
I would not put magicJack at the top of my Web Page if I did not believe it is the Product of the Century. WOW. magicJack keeps going on and on and on without a glitch. Just like that bunny with a drum. I am very impressed Dan. Dan, I just called the YOUR magicJack invention, the “Product of the Century”. Please start a cellular service soon. FREE! Just like the magicJack! Can you imagine what the cell companies would do? LOL
Tony you are not alone I am not been able to receive in coming calls and also my # voice mails has some one else name on it .. Strange
Is there a contact number for magicjack so I can directly talk to one of the customer service or something..I’ve check out the site already but it doesnt give me no number to conact them. I actually want to talk to them instead of using emails or what not. appreciate it.
I purchased Magic Jack about three weeks ago. When it arrived I proceeded to install it. It did not work. I tried their support chat which was a mistake. My 5 year old knows more about a computer than they did. It was obvious that they were not in the U. S. and working from cue cards with no real knowledge to help you. I did some trouble shooting on my own and found that they were using a device driver by TigerJet. That same driver is in use on my computer by, “ Cu-phone RJ-11 adapter”, which I use with Skype. There software did not show a conflict. I still wish to use Skype and the adapter in that Skype has video properties that come in useful. To do so I have to run msconfig and disable cdloader2, go to task manager and stop magicjack.exe, then go to device manager and uninstall one of the drivers of which I have two on my computer now. Reboot the machine then hook the RJ-11 adapter back up.
My father always said that you get what you pay for. Don’t waste your time or money on Magic Jack. It does work but they expect you to give up other programs on your computer for theirs. Even though Skype with the same features cost more you would be way ahead using it.
It seems strange that with their so called network they list no phone number for customer support and their live chat seems to be out of country.
I bought the magic jack believeing the ad that said 30 day free trial. Well, it does not work with my MAC and I wants to return it. i look on the package and there is no return address. I go to the wed site and it states you have to have order #. I don’t have an order number, I didn’t save it. Now I am stuck with something that cost me $60 and I can’t return it. I really don’t think this is fair.
If you cannot find companies address or help line. That ought to tell you something about the company. It is like that lady that gets a package delivered to her. And the delivery guy leaves her holding the package not knowing “how to program this” This should set up a red flag.
I do not feel sorry for the people who did not read before they buy. It is like the old saying “buyer beware”
PS
If all you people are unhappy.Then you ought to e-mail Mr.Borislow.and try to get the problem solved. Instead of BAD Mouth the company
I think Majicjack is great for the futuree of telecom. The waveasy philosophy is based on the same approche. Keep it simple, low cost and with the best quality.
Good luck to Majicjack
Y. Lévesque
VP Société ICI Wave (Web conferencing)
I have ordered the Magic Jack and had requested priority shipping. After 3 days it hadnt been sent and i got onto live chat in a matter of minutes. After my complaints he sent it to the billing department for review and they refunded the express shipping charges. My experience with customer service was awesome. Also as some other may have suggested , the customer service team is based out of Florida and not a foreign country.
From reading many reviews i believe the majority of the people who have problems with magic jack are either not running XP/Vista or most likely cant provide the approx 80kbps of up/down speed that i was told it requires. And also since some of the posts are old , Alot of more area codes have opened up.
I will post my review likely tomorrow when it arrives
For the person who ordered there magic jack and hadnt researched that the order number was required for an RMA return. I believe if you contact billing support then either by your shipping address or your credit card information they may be able to provide you with your order number.
just a suggestion.
I have had my MJ for about 3 or 4 weeks. I was really excited and it worked really well for the first week or so. but for over a week now i have been having problems recieving calls. i can call out but no one can call me the majority of the time. i have done all the resets, upgrades, and tech stuff, with no improvement. I have been really promoting this becuase i love the idea and concept..but have been let down by the reliabilty. I hope it improves. i just can’t understand why the service has been steadily going down hill for the last week or so.
Is anyone esle having the same problem?
I’ve been reading through the comments on this page and thought I’d toss in my two cents… I ordered the MJ a few weeks ago (Express Shipping), I got a confirmation email, but no tracking number. That was a little distressing, but I got over it… It actually took about 6 days to get to me, but you can’t blame MJ for that, once they ship their product, they’re at the mercy of the shipping company, just like the rest of us.
Anyway, when it showed up, I plugged it in and it worked perfectly. I have an old PC with a 1Ghz processor, 1GB of RAM, USB 1.0 ports and XP-SP2. I’m using a 3 dollar phone that I picked up at a warehouse outlet and the sound quality is excellent… I tried an old headset and amp combination that I had kickin’ around, but it was meant to work with a particular kind of phone system and isn’t compatible with MJ (or any other residential phone). My PC speakers and mic will work, but I get allot of background noise… I have several computers and a couple of network switches in this room… That’s allot of cooling fans running. Anyway, after a little experimenting I plugged my cheapo phone back in and discovered that I had no sound through Media Player… Odd… I checked the volumes and settings and found that when I changed the MJ settings it had changed my sound system settings also. I lifted my phone and it was playing The Forgotten Rebels loud and clear LOL. Anyway, I went to “Control Panel, then “Sounds and Audio Devices”, clicked the “Audio” tab and changed everything there back to my SB Live, then I restarted Media Player and everything was back to normal. Piece o’ cake! I hope that helps anyone that may be having audio issues.
The folks having connection issues should probably look into the speed and reliability of their broadband connection. Here’s a good place to start… http://www.speedtest.net/ .
If you’re using an AT&T Wireless or T-Mobile Wireless or some such animal in your notebook, check to see if you’re connected VIA GPRS. GPRS gets you about 56k on a really good day and I think I read that MJ needs 80k. It will probably work, but I wouldn’t expect much. On the bright side of that, Dan wrote that he’ll be enabling VAD and offering low bandwidth codec’s in the next couple of months… Problem solved.
As for the area code problems and number porting issues I read about… There has to be exchanges available in those area codes (less than 1,000 possible combinations) and I figure local phone companies will put up a certain amount of resistance when faced with the possibility of having to compete with a company that charges 20 bucks a year for unlimited local and long distance calling. So if you want to port your current number to your MJ, don’t be surprised if your local carrier isn’t bending over backwards to release your number.
Anyway, this post is WAY too long, so in closing I’d just like to say, to anyone who bothered to keep reading, that this device is probably the best invention since the wheel (Though the internet was a pretty good invention too… Thanks Al Gore!). If you’re thinking about getting one, don’t let the nay sayers give you cold feet, just order one. They set up fast & easy and they really do work great.
Well there’s my 2 cents… It’s actually more like a nickel… Keep the change.
L8R… Greg.
Well my Magic jack arrived. I plugged it in and after about a minute it was done installing. I went to magicjack.com and ran the Vista patch then ran magic fix. I filled out the registration , chose my area code and phone number. I plugged in my cordless base and called my friend in Alaska. Clear quality as any landline ive used. When calling my cell phone i notice about a 1/2 second delay from when i talk and my cell hears it but thats hardly much to complain about.
So far so good , Great product
I was gathering from the posts that you have to have some speed to use this. My son is Iraq and we have been searching for a cheaper way to make calls and have found nothing that works very well. His connection there is pretty slow, so I’m wondering if this service would work at all. If it would it would definitely be a godsend. Has anyone tried to use this service to and/or from Iraq? If so does it work on the slow speed internet available in Baghdad? Thanks,
Laura
Ok, I’ve just heard about the Magic Jack this morning, and to me, it seems entirely too good to be true, $19.95 a year for phone service? To me, that just screams illegit. I realize I’m rather cynical.. but seriously, If that’s true, and it’s only $19.95 a year, that would save alot of people, alot of money, that they would pay for phone service, alot of hard working people trying to make it in this world. If it isn’t a scam, I’d love to personally thank the person with the idea for this product.. If anyone has any information regarding the legitimacy of this product, please let me know, you can either e-mail me.. Lee at lichtorwright dot com or sent me a message on Y!IM.. LichtorWright
Im not sure how slow the speed is in Iraq but ive been told 80 kbps up/down is about what is required , there are websites that can test yer speed. Ive heard of some in Iraq using it but i have no personal experience. I am told that using a magic jack to another magic jack can be done at lower speeds , possibly at dial up speeds.
My Voicemail Time is incorrect about 3 hours ahead of Pacific time is there gonna be a way to change the time on it?
Still can’t receive calls (2 weeks now) on my MJ. Works great calling out to someone, but incoming calls are not being recieved. I have tested from several different phones at different locations, same results “call cannot be completed”.
I email the owner “Dan” and got a fairly quick reply…said they were going to check into it.. that was 3 days ago.
Again is anyone else having problems recieving calls? MJ worked just fine for about 2 weeks and that is when i noticed I started having problems.
I saw a request for a diagramshowing the connections. What do I do w/all the Vonagelines. I am working w/a wireless fone. I want this to work, HELP!
Has anyone tried it on NT 5.2 (Windows 2003 Server) instead of 5.1 (XP).
I understand it fails NT 5.0 (Windows 2000), probably because of driver issues.
I just plugged in my Magicjack and it works perfect when I recieve a call but for some reason I can’t call out. I’m not going to give up though. It’s probably some bug I need to work out. I will keep trying until I can call out.
the magic jack worked for one day, the next full seven days I had
to go to tech chat. Horror, I will not encourage anyone to but it.
I’m the Greg that left that REAL long comment, not the Greg who wrote about “tech chat horror” and “I will not encourage anyone to but it”…
I’d encourage anyone to buy this thing… I’m going on week 3 now without a hitch. It’s just a great product!
doesn’t work with my alarm system.
So far I have only had trouble recieving calls once and that was at about 4:30pm est. I’m guessing that it probably one of the peak call times , 1 hour later all calls got through. However i got this for calling out more then recieving so I dont have a steady stream of calls to see when they connect and when they dont
hi my majic jack was working fine tell it upgraded itself now the blue light is off and i cant use my phone i can however use a head set help thanks phil
I would like to talk on the phone with magic jack rep.
My Phone is304 379 8776
Please call me
I ORDERED THE MAGIC JACK ON 3/28/08;;;AND CANCELLED IT 15 MIN LATER//AFTER READING SOME NO SERVICE REVIEWS///I DONT CARE HOW CHEAP IT IS IT ISN,T WORTH A DIME IF THERE IS NO SERVICE///BEFORE CANCELLING IT I TRIED FOR HOURS TO FIND A PHONE # TO CALL/NO LUCK,,,I TRIED THE LIVE CHAT ;;IT DONT WORK;;; I FINALLY FOUND THE RETURN ETC FORM AND FILLED THAT OUT OF COURSE ALL I GOT WAS A RETURN AUTH #NUMBER…THER IS ALSO NO E MAIL ADDY TO COMPLAIN TO AND I WAS TO RECEIVE A CONFIRMATION WITHIN 1 HR///NEVER RECV IT
I jsut recieved my MagicJack today. Set-up was easy. I can recieve calls but cannot make calls. I logged onto tech chat and was told that the engineers are working on fixing the problem adn to try to amek outgoing calls tomorrow.
I am a little concerned about the system going down for long period of time. Any feedback???
Update on MJ not receiving calls… I contacted Dan “the founder of MJ”. He was quick to respond to my email. He told me it would be looked into the next day. After a few days it was fixed…I was not abel to received any phone calls. He informed me that the increase and high demand on their servers had caused some issues but it was fixed. That was Wed and so far everything is working like it use to when i first purchased my MJ.
Thanks Dan
I received the magic jack last week end. Its been working fine so far. I’m using it with a HP pentium III/450Mhz/256Ram/ computer, yeah I know a dinosaur. I’m using MJ with a Denver area code instead of Colorado Springs because 719 area code is pending but not active yet. We are a house hold family that use cell phones and we all have the same cell company. Its nice to have a alternative as a house phone without the high monthly cost. Well I guess I shoudn’t say that, Qwest do have a no monthly plan and you pay 15 cent per minute use. I still like the majic jack better for now.
I would like to use the MJ in my car on my work laptop. I have read that it will work on a EVDO air card which I have. My question is will it work on a laptop that I don’t have ADMIN rights to? I cannot install any software on it.
Over the last few months I’ve been closely following the blogs and growing media coverage on the MagicJack, the coolest product to hit the marketplace in a very long time.
MagicJack is a USB phone jack that allows users to make FREE local and long distance phone calls anywhere in the US and Canada. Users can bring their MagicJack anywhere in the World and make FREE calls to the US and Canada, as well.
It’s easy to use. After plugging the MagicJack into the USB port of your computer, the software that resides in the MagicJack self-loads, a brief & standard registration process is required (during which time you get to choose a telephone number for your MagicJack from a large inventory of area codes/numbers in most every major metro area)and when done you simply plug any standard corded, cordless or portable phone (headset or Bluetooth also works) into the MagicJack, pick-up the phone and dial-tone has been delivered! You’re free to make FREE phone calls!
Initially, I was expecting to be unimpressed by the product since its extremely inexpensive — man, was I wrong! For $40 you buy the MagicJack and then $20 per YEAR for additional years can not be beat — for all the FREE local and long distance calls you can ever make in a year!! I started making calls immediately and I was AMAZED at the clarity and quality of the phone calls! Everyone I called agreed with me that the call quality was just as you’d expect from any landline. The MagicJack proves you do not have to sacrifice quality for cost!
But, let me take you back in time a bit since I did some research before I bought my MagicJack. Being a techno-savvy guy, I always research a product, its roots and its history before I give it a shot. After hearing about the product on a few techblog sites,I happened to catch the companies TV commercial recently. So, I began my own research.
Overall, the MagicJack has been hugely embraced by bloggers and the press alike. When visiting the company’s website http://www.magicjack.com I was quickly impressed by the Tier 1 media coverage the product has received. Excellent reviews by NY Times, Boston Globe, LA Times, LAPTOP magazine, CNBC and video clips of consumer reporters raving about the MagicJack on CBS, NBC, ABC and Fox News. Then I read about the founder of the company and inventor of the product, Dan Borislow. From what I’ve read, he has over 20 years experience in building succsessful long distance telephone companies. His previous company struck a deal with AOL and carried AOL long distance customers on their long distance network. He came up with this idea, spent his own money on R&D of the MagicJack and then constructed a nationwide telephone network that is one of the largest and newest telephone networks in the industry. The MagicJack is backed by its own telephone network and is operated by executives who have extensive experience in the telecommunications and internet business.
From what I have seen, the company just expanded it’s online TechSupport platform to a 24/7 chat service. I can bet that part of the reason for the companies decision to rollout an online tech support system is due to the following:
1) The super ease-of-use does not require a lot of support;
and,
2) The low product price point is huge benefit to consumer but does not allow of large & very expensive live phone CS center.
Also, from all accounts, Dan Borislow is an inventor that wants to stay in touch with the people who use his product. In fact, the MagicJack website has a link to send Dan an email and he replies to every one!!
I’m a very happy MagicJack customer and I can’t wait to watch this company soar!!
my magic jack is not receiving calls. someone please help.
I used to have Vonage, it worked fine for months, then one day Comacst called and tried to sell me their Voip service. Of course i refused because theirs was at least ten bucks more per month than Vonage and I explaind that to the sales person. Well from that day forward my vonage failed at least twice a day, everyday. It would be scratchey if it worked at all. So i went back to AT&T. Well now I have MJ…all i can say is Wow. I love this thing and it works great right out of the package. I wish i could switch over my current number but oh well. I put a Voicemail greeting on my old number giving out my new number and i will let that go for about a month….anyway, i’m not telling Comcast about MJ…i’m sure they send bullets through the line to destroy their competition.
I was a happy magic jack customer for a little over a month. I bought two while I was on the road staying in a hotel. Hooked one up on my laptop and used it while I was there. It worked so well that when that trip ended I hooked it up at my home and used it there. I am on the road again and about two weeks ago I started having trouble calling home. I hooked up my second magic jack on my lap top about a week ago and it has not been able to receive calls. The one at my home will not receive calls either and it worked fine for 5-6 weeks. I can call out on both of them and I can call one from the other but I can’t receive a call from any other phone. The magic jack chat tech service is a joke. They have no technical skills they just copy and paste a script very slowly. They tell me their engineers are doing upgrades but it’s been two weeks now that this thing doesn’t work. Luckily I haven’t canceled my home phone service yet. I emailed the founder of magic jack yesterday but I’m guessing he’s extremely busy with his non working product. From the looks of this message board many people are having this same problem. The interesting thing is that Dan the inventor of magic jack hasn’t made a comment on this message boars since the end of February, about a week before this thing quit working.
My husband brought the Magic Jack for me for my business phone number and I was very disappointed when I was unable to get an area code in NC. I have been waiting 2 months now and the area code 919 is “still pending”. When I tried to get customer support they just keep saying the same thing, they are working on it….how long does it have to take to get area codes? It would have been nice to get a date or month they EXPECT it to be available. Honestly, I think they have no idea but want to continue to get people to sign up and be forced to use other state area codes which is no good when you are trying to run a business out of another state.
I wanted everyone to see my online conversation with a rep from Magic Jack this morning, she had the nerve to tell me that my question was not a part of technical support when they clearly have a button for area code questions! Then asked me to take a survey but she wasn’t able to answer any of my questions…
You are now chatting with ‘Cathy’
Cathy: Hello, how may I help you?
Dietrick: I have had magic jack for 2 months now and was told that my area code in NC (919) was being added but I see it is still pending….can you tell me what the status on this being available is. I ordered magic jack in hopes of using it for the state of NC
Cathy: Thank you for bringing your concern with us Dietrick. Our engineers are still working on that now to make that available as soon as possible. We do not have specific time frame yet on when it will be available.
Dietrick: Where can I put a complaint in on this because honestly speaking they should not offer the service to an area that they do not have area codes in. If I had knew this before I ordered it, I would have waited and went with a local phone company. Can you please give me an email address or number I can call to complain because I get the same answer every time I inquire about status. It would be nice to here a month or something but always the same answer and that to me means no time soon
Dietrick: Hello are you still there
Cathy: I apologize for the inconvenience.
Dietrick: I understand you don’t have anything to do with it…just want to voice my opinion to someone to see what can be done
Cathy: Our engineers are working now for that certain area code.
Cathy: I understand how you feel, I already forward your concern to our administrators.
Cathy: Are you still there Dietrick?
Dietrick: yes! I really want a number where I can speak to someone
Cathy: I’m sorry we do not have phone support uyet. Please understand that we currently handle only technical support chat.
Cathy: *yet
Dietrick: while why do they have a button to click for area codes issues then…..I can’t say you have been of much help but I will just make a page on google to warn people of this issue myself since you have no one I can speak to, thank you and have a great day!
Cathy: I understand waht you feel Dietrick. I already forward your concern to our administrators. They are checking on this now.
Dietrick: okay have a great day, bye
Cathy: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the “close” button on the top right of this screen and the survey will appear. Thanks again!
Cathy: Have a great day. Goodbye.
Chat session has been terminated by the site operator.
I just recieved my magic jack it is very cool but I’m alittle put out because they don’t have my area code 386 yet I’m currently using a 305 which is a miami area code when will the 386 area code be used.
I purchased MagicJack 4 days ago. I got it in the mail 3 hours ago. I had it working in about a minute. I have made phone calls from London to California. The sound quality has been excellent. When I had a question about how to dial the UK on this system I got an immediate answer rom Tech Support.
What’s not to like?
Anyone have any idea when Indianapolis Metro (317) area code will be available…it still just says pending. ALSO, have a MacBook Pro (with Intel). Any success stories yet with MJ working on Macs? So far, the Mac update doesn’t sound like it works well.
Thanks
Well…
I made one local call and one international call….after that my MJ never worked again.
My efforts were futile in order to get help. So I get my refund order and because I already paid $10 for international calls, they should refund me $9.52. Otherwise they won’t get they MJ. Very simple.
Good luck for all of you!!!!
They have the worst customer service ever!they don’t have a phone number, the only way to contact them is through a chat.which has nothing but idiots who dont know nothing but installation information that they read from a manual. i ordered my product 3 months ago and still have not receive my product as of yet and even with my order number they cant give me a straight answer. its almost like they only have two people name samantha and sam working the chat. but thinking about it that could be the same person.if you are going to try voip use vanage or a more established company it will worth more in the long run and less stress.
It arrived in 5 days after order placed. They incorrectly charged me the full $46.90 while they should only charge for the shipping under the 30-Day Risk Free Trial.
Went through seven slow Tech Chat sessions, each one can easily be an hour long or more, tried on four PCs with XP or Vista, and all their USB ports. Obtained an external powered USB Hub to test as well. Out-calling quality changes from time to time (i.e. unstable) and incoming calls totally won’t work (this could be the 732 area code I request). I could not figure out why they wanted me to download and install DivX so I refused that weird step. I did have followed all other repeated instructions with quite a few reboots… all my systems are so modified that I started to sense if the MagicJack softphone is actually an ad-ware piece.
After 5 days of frustration with slow and ineffective tech chat support, it was returned. We followed the instructions in an e-mail from MagicJack to put the original order number on the returning box.
In the following dozen of Billing Chats I could never get a confirmation that MagicJack had received the return. They even told me that they could not confirm the receipt of the original $46.90 payment via PayPal since they never accept PayPal !!?
The MagicJack e-mail address and phone number on my PayPal statement are practically unreachable. The e-mails are simply bounced back with messages redirecting to their web and chat. The phone number is a very noisy voice-mail only line, and I never got return calls for voice mails left there.
Thank God I sent it back via certified mail. I have initiated a charge-back from my Credit Card service since the middleman PayPal said they could not help such non-ebay purchase (another good lesson). Thank God, I used Credit Card to fund the PayPal purchase for MagicJack. I used the over-charge (the $46.90 does not match the invoice e-mail I got from MagicJack) as the reason to have my credit card company processing the charge-back. I finally saw the refund through PayPal this morning, after a week of MagicJack Billing Chat’s denial chat sessions.
So here’s my advice, it may work and work wonderfully for you, for a period of time tough to predict. When it doesn’t work, they can easily blame your PC/OS and these applications installed. Test it ASAP upon receipt, if it could not work in few days, use a traceable method to return within the 30-Day Trial counting from the order date, and request refund aggressively.
I would advise my friend to return in 25 days from the order date to avoid any refund issue, if MagicJack did not work for them.
Remember to request full chat scripts to your e-mail as future reference. For all the copies I kept, after reviewing them again, I could say MagicJack would like you to pass the 30-Day Trial more than really fixing technical issues.
I have been reading all of these comments and for the most part, the good seems better than the bad. I have ordered one and will not cancel my regular landline because I only plan to use this for long distance calls and am not worried about not being able to recieve calls on it. For the Initial $40 then $20 a YEAR thereafter I won’t complain.
However I find it VERY funny, that for a company that’s main item for sale, deals with phone service, yet does NOT provide “live phone support”. That to me says the owner does not believe in his own product.
Wouldn’t providing phone support using their own product be a testament in having faith in what you sell? Hehe.
I purchased a MagicJack thru themagicjack.ca a month ago. They cashed my check 3 weeks ago and I have yet to receive it. I’ve gone to their website and taken a support ticket but they won’t respond. I’ve called their Hamilton office more times than I can remember and get nothing but excuses. I can only think they are a fraud.
I checked with an online agent from magicjack.com and they said they don’t have a Canadian Authorized Dealer. I can only warn you not to purchase it thru themagicjack.ca
Tomorrow I’m calling the Hamilton police to shut down their website and telephone number
This is in regards to the suspicious Canadain dealer for Magic Jack. I have a local computer business in Ma. I support a wide variety of customers whom share technology and information with one another. Most of my clients network information together. For example one of my clients came from oversees and had exposed me to the magic jack device. I found the biggest problem with this device could be software related with the computer. If your computer has software issues then magic jack could have problems. However magic jack works fine and is excellent. Make sure your protection and softwares are not slowing down your process. Also have at least a netzero dsl that moves at 1.4 mb a sec or more to use this product.
As far as the canadian dealer who works with magic jack. Be careful. In the past few months I have discovered that most viruses and scams are coming from texas, canada and arizona. The scammers feed off half truths and set up a lie to decieve. If you wish to find where this canadian dealer lives. INstall Firefox, remove internet explorer, disable all explorer related access . This might sound techy but works. Now after you install firefox, go to the site and put the add on shazou. its a tracer. It will give you detail information on his server, no matter where he lives. For example the server is currently at Cerritos, CA , IH Networks.
I could probably get more for you. but ill stop there. Take care, Ps be careful of the following satalite on pc sites, full tilt poker sites, and others like these. Most are all scams
ccds
Mr.Reid, well I am in the office and waiting for the police to show up here. As far as the magicjack agent that told you that we are not a dealer in Canada, they lied to you. Have them call me as well if I am not available they can contact Dave Ticknor in the same office.
Yours Very Truly,
Victor Rosettani
themagicjack.ca
The second magic jack I just installed last week is now working but the original one at my home which worked for a month is still not working. I hope this is a step in the right direction.
I bought magicjack about 2weeks ago worked fine for 2 days then nil for 3 then 2 hours on tech support worked all weekend no problem then out again mostly I callout no problem when I get a call the person hears me can’t hear them so back to tech support I go now it’s acting like it wants to work hopefully.The biggest thing is they will always have to upgrade the system so for 20 a year got to deal with a little bullGOODLUCK TO ALL AND HANG IN THERE YOU NEVER KNOW WHAT MIGHT HAPPEN
What is magic jacks address and phone number
I did receive 9 emails from Victor today, most of them were saying I slandered him and his organization.. I find it funny it took extensive emails, telephone calls, emails to Dan Borislow, sites where Victor has posted, to finally get him to talk with me after 2 weeks.
When I first talked to him this morning he told me he sent my unit out on March the 7th, 7 days before he received my order.
The man is good!!!
I also received this this afternoon
“Your Magic Jack has been packaged and sent.
It will take 3-10 BUSINESS DAYS TO ARRIVE!!!!!!!!!BUSINESS DAYS NOT
3-10 DAYS IT IS BUSINESS DAYS.
Thank you for your purchase of Magic Jack, enjoy them both.
Sincerely,
Victor Rosettani”
I find it strange that it would take 3-10 business days since I’m only 2 hours north of his reported business.
I did ping his website, seems it’s located or hosted Long Beach, California. that seems odd for a Canadian site.
I would appreciate hearing from anyone dealing with themagicjack.ca
I get the sense that Victor was sincere about sending out a unit this afternoon though, too bad it took all that to get to this point, but we shall see
Thanks for allowing me to air my grievances
Michael Reid
well look here magicjack has stopped again tech support blames more upgrades and blah blah blah…good thing caller id works at least i can call them back with that great outgoing calls only phone system
Received 2 MJ’s as promised -about 6 days after ordered. The first one installed and works fine. Had trouble getting the second one to work so went to chat. The first tech told me to do all the things I had already done – magic fix, upgrade, etc. They could not solve the problem and I ran out of time. Next day I went back to chat. This time they said to check what windows service pack I had. They said you need service pack 2 for windows xp pro. I installed service pack 2 and it now works fine. Then I hooked up all phones to the second MJ. One phone will not work on MJ 1 or MJ 2. Also 3 phones won’t work. I can only hook up 2 phones at a time.
Tried calling Bolvia. Doesn’t work. Went to chat- they said try using the country code 011. I had already told them I tried everything with and without the codes. They said try again later. You all are right. The Chat Techs are not very knowlegdable.
Others have said my calls are cutting out a little and some say it echos but I don’t here it on my end.
International calls are a deal breaker for me. Perhaps I’ll keep 1 MJ as a second (business) line in my home office.
i was told that i would not be billed for thirty days yet i was billed aand there is no phone number to call to get this fixed or to cancell my order of 1 magic jack if there is a number please email me back thank you john lott
When you call my magic jack phone number from a land line you get a message that says your call cannot be completed please check the number and try again. when you call my magicjack number from a cell phone or a digital phone service it goes through and rings, can anybody help me with this
Wow I am so glad I read all these reviews before I ordered. I watched the infomercial late at night and it looked cool. From what I have read it seems like a horrible company and a huge scam. Doesn’t even look like you people will get the $20 a year because after you pay over $40 to start, it doesn’t even work for more than a day to 2 months. Some of the good reviews here look like they were written from the actual company almost word for word of what was said in the infomercial. Companies have kinks in the beginning but MJ should at least support their customers and if doesn’t work ,give an immediate refund .
I connected my magicjack and back-feed the phonewire back into a phone outlet disconnected the outside phone utility box from the drop line from the street pole. the (amps) coming from the computer USB port is enough to power the line for the whole house so i can use all the phones in the house. only set back my computer has to run all day, only turn it off at night since all my messsges are forwarded or sent to voicemail.
Hombrede1973@aol.com
I too thought it sounded great. I bought the Magic Jack and it arrived with in a few days. First off, I bought it to use on my Mac. Well, it said you needed a PC to download the Mac update. Well, I happen to have a PC so I plugged it into my PC. It took several attemps to get this device to download the program to the PC. Then, just when it looked like the Magic Jack might work, the PC kept crashing. I never did get it to work on the PC.
Next attempt was to try my Mac, on the Parallels/XP side on the Mac. Hey, it worked. Not well, but it worked. Then I tried to download the Mac update but I only got a page of script. Now the nightmare.
After hours of terrible tech chat, I decided to return this thing. Forget it. After 2 hours on customer service chat, I could not even get an address. The kept asking for the order # which I didn’t have and they couldn’t find. They said just fill out the return form on their website and it would give me a return authorization. Well…no. Without the order #, no return authorization. I call my credit card company and disputed the charges as customer service would never give me an address. There is no address on the website or on the box that the Magic Jack came in. The whole deal is a SCAM. I’ll call the IL Attorney General’s office tomorrow. Good luck to the rest of you.
How does magic jack work with a residential alarm monitor system? Please comment.
Thanks.
how does magic jack work with a residential alarm monitor system? Please comment.
Thanks.
The two 800# I’m aware of, does not have a person that can assist with questions. I understand everything is automated, but with new products….there should be a person that can answer questions on the spot. Not just a recording. So what ………….a 30 day try out period.
Thanks.
I also have a majicjack. We can call out with no problems, audio is very clear. My problem is that when I call the assigned majicjack number my house phone will not ring…we can’t sit in front of the monitor 24-7 to SEE if someone is trying to call us. I have been in contact with their tech support for over 6 hours and have tried many different fixes and none have worked so far. Is there a fix for this out there?
thanks
Well magicjack went completely haywire today stop working altogether.Sent e-mail to Dan@magicjack.com and he address my problems quickly.He decided to send a new magicjack to me free of charge,Idon’t know if my numbers going to change or not.Does anyone know?
Chris, you should be able to keep your current number.
James, have you tried different phones? Check the unofficial magicjack forum for solutions.
Thanks for the info I’ll let you know when I get it
I am truly amazed how few negative comments there truly are about magicJack. Based on conservative numbers and some analytics research, magicJack has easily sold a few hundred thousand units to date, perhaps much more. Based on my feeds and some oogling and googling, I have uncovered maybe 50 negative comments or experiences. I have found well over 500 comments all told and about 30% are duplicates entries or same commenter. SO, My assumption is that the defect or problem rate is 2/1000th percent, probably less. That is amazing for an high-tech start-up. Think about it, the frustration we all have with dropped calls and bad reception or other cellular issues must be through the roof compared to the frustration people have noted with magicJack. I think it’s great tha Mr. Borislow is personally responding, as needed. I am hopeful he will work out the tech and billing issues. After all, he was responsible for two JD Power customer support awards with his ;ast telecom company. Let’s all cheer him on and we can say that, as early adopters, we helped bring big telecom to its knees………finally.
(Mr. Borislow, any plans to tackle electricity, broadband, cable and water?! Go for a quadruple play.)
Dan Borislow the Inventor
I am going to post within the next couple days a very detailed 100 day report card,plus future updates.I would like to add,today was a breakthrough with Voicemail and registration,as we can handle about 7 new customers per second now.I will talk about how we started out with a couple minute wait time on custoemr support to where we handle the first contact within 5 seconds now and many other things.I will come back and post with a link.We are selling everything we are making now,but now is the time to concentrate on supporting the customers we sold 100%.My last Business we gained the J D Powers award and we will get it again for magicJack That is my whole focus in Life right now-how boring a Life I must have.
Dan Borislow
Hi Dan,
Any updates on when the Canadian numbers will be available? I have a pending application to be an authorized reseller here in Canada but would be nice if the Canadian numbers are available. Thanks.
Nick
Hi, Michael Reid, I just got my MJ yesterday since I ordered it on March 27th (within 10 business days) but magicjack.ca (re:Victor R.) charged me $15 for shipping only to noticed that on the packaged the stamped only cost $1.15. I think this is a REAL RIP OFF!!!
Nick
Nick
Here is what I learned.
The company registered at themagicjack.ca, is a reseller for the company in the United States. The US-based company prohibits resellers from discounting the product, including freight. At checkout on themagicjack.ca it clearly states $15.00 CAD for Shipping & Handling. This makes some sense because the Canadian reseller had to import the item and pay taxes/fees/duties before he sold to you. It does seem high but not crazy. Resellers margins are minimal and their investment is high. The product, I was told, was not intended to have a reseller network. Also, is $55.00 CAD really a rip-off for FREE calling all year long?! Let’s not be petty. You agreed to the terms at checkout and you will be saving $700 plus in 2008 alone. It’s a steal. Good luck!
Hondo
Well true to his word, Victor Jr. finally sent me my MagicJack. Wroked perfectly from the start.
I had a slight delay I think from my lite cable internet service so I upgraded it to a full cable service. But still worked fine with lite (with a slight delay).
I sent a fax after my service was switched to full.
Michael Reid
Hey Dan,
Maybe you can help me. I am at 7 plus hours with tech. support.
We have tried many different things including dirfferent phones. Everything works fine except the house phone will not ring when I get an incomming phone call. So far all settings are correct but the phone will not ring. I suggested that there was maybe something wrong with the majicjack unit that I have and all tech. support danced all around it but never said that that might be the problem. I know that I can’t be the only one to experience this problem.
thanks, James
Kentucky Derby Day is coming! Hopefully the pending Louisville, KY area code/prefix will be active soon. Dan should get a horse and name it “magicJack” to run in the Kentucky Oaks or in the Kentucky Derby! ;)
I received 2 magic jacks and in about 20 minutes of realizing certain things. You have to first learn how to program the phone with the default setup on the card they give you and then it will worked. Make sure you computer works, and is not loaded with spywares and viruses. Call the number they give you on the screen, press * and type 1234 on your phone. then when the voice speaks, press 0. This is for the full directory. You can learn from there. Also something cool, if you disable explorer and use firefox and shut down all the java for explorer , no more adds or unknown advertisements can come though. Its a strait phone with no ad service.
This is not a major phone service for your house just a temp one, for now. It is great for teens and businesses to call out to save money, or just for a private line. So even if it stops working down the road, who cares, 20 bucks!
The price of a flash drive and as far as support, remember its the price of a flash drive. We did not pay for support. You can’t call a flash drive company and demand to learn how to drag files over. Its given it shouldn’t be their problem unless you pay for support.
The good thing is however the internet will help you for free. Sharing knowledge thats how you find it. So its worth the purchase for a business to save hundreds a month on a phone system. Its worth the 20 dollars to take away your child’s cell phone and give them this device, like a private lan. SO if they act up, take it away like grounding.
How much do you save just on not having a cell phone for a teen , who shouldn’t have one to begin with.
What is really sad this technology came out in 1995-97 with a dial up service when internet was forming. Congress banned this type of idea when the telephone argued phone was free all over the world. Netzero was free. 56k really meant 56k a second. SO basically dsl is reopening a valve that a dial up use to do for the average person. SO remember we could have done this on dial up if the system wasn’t crooked. Viop service was illegal at one time for fear of the impact. Since vonage and skype came out they now helped make all the past legal again. We will be seeing alot more old school thinking as far as technology once again. Its about time competition can happens.
Just so you know I tried this device on a pII 400 computer , 256 older ram and a 10 gb hard drive , with xp fully loaded. Its all about how you set the software up.
Turn your old computer in the closet into a phone machine, that you can run day and night. You can network your entire house on it.
NOW WILL THIS COMPANY GO UNDER?, I think not because I know that vonage will have to make one to compete against it.
Remember what happened to computer market , when wallmart made a cheap computer for 400 dollars. Today all we have is junk china systems with 2 wk warranties and 1 year on hardwares. Shelf life is old and pathetic. Also there is no more support. Most techs are crooks thinking they should have doctors wages. What worst they are dumbed down and don’t know old school thinking.
MAGIC JACK WONT FAIL.., because if it proves itself, Dan could charge $100 a year. Every business would pay it since it costs 200 – a month for one line for a business on average.
ccds
So glad i didn’t get my mj from that canadian place. in the north america………. the one i got does work
I bought Magic Jack last fall and it worked till now when the device failed. I tried to get them to replace it, but was stonewalled with BS. They even promised me twice to repond via email and never did. What makes matters worse is that the chat support staff appears not to have a grasp of the English language, and an annoying trait of just not responding to your questions as though you didn’t ask them at all. At one point I waited ( I timed it) over 5 minutes for a resopnse to a question finally asking if anyone were there, and getting a prompt “yes”. They are apparently baffled by the English language and try to pretend they are not. They even use “American” sounding names like “Rose” and “Lester”, but I seriously doubt those names are real.
Long story short, I bought another MJ full boat price and am now waiting for them to let me use my old phone number which they have assured me they will email me so that can be done. I am not sure I should get my hopes up! Track record on the email thing is discouraging.
As far as the tech support they have now, although available 24/7, it is lackluster at the least. If Magic Jack does not do something to improve their chat tech support soon, I am afraid their future is very dismal.
Dan,
I hope you read this. I would like the ability to be able to tell my magicjack which NIC to bind to. I have two ISP connections and would like to be able to route all voice traffic through one connection without having to purchase a separate PC. Right now I have checked with several network admins, like myself, and we are scratching our heads on trying to figure out how to control routing of this type of communication when it uses ports 80, 443 as well as several UDP ports. The one thing we came up with was is a pc could have two NIC’s and then the magicjack had some software interface piece allowing for tying it to a specific nic, that routing would then be little or know issue becasue the NIC’s properties would automatically be pointed to a different router on the network.
Thanks T
Follow up to Binding to NIC’s
I forgot to mention… that one other method we came up with that might be easier (or not) would be to provide a IP software interface allowing for customization of the IP properties including the default gateway (router address to use when connecting to the internet) This would allow me to then easily direct the magicjack to use a specific Internet Connection (because I have more then one) for voice communications. As I mentioned in an earlier post… routing this traffic with a router alone may not be possible, and adding a second NIC might work, but I think it would be far easier to have an advanced TCP settings avaialable to override using the ‘default’ internet connection used by the pc and thus point it manually to another router (and different internet connection)
Thanks Again T
I used magic jack .If you have a problom no body is there to resolve your problom.Only way is chat with them and every one ask you to do the same steps.and at the end they will not resolve the problom.and session will drop with nice msg.or they will ask you to restart the computer and session will drop and next person will ask you to do the same steps again.it is really shitty.If you dont have support how we can expect the telephone service is reliable.
It is not good experiance at all.
CCD
SERVICES,
I installed my third magic jack for a couple of my customers. HERE IS THE GREAT THING I FIND ABOUT MAGIC JACK, If you give a good service , people are eager to pay for the support in the item you sell. I find that what a person needs the most is strong support with integrity to build his or her confidence. The next time there will be little to no need to depend on a tech for that item.
There is about 30 new customers who come to my computer support shop a month. Now that my customers are being exposed to the device that is running from my wireless with no problems, a great demand is happing. This product is perfect for the hard working class low income person. I am still studying this product carefully, but surely it will become and item to sell and support!
However just as a hint to all who are reading this, be careful where you by it. Buy the item only from the manufacturer, unless they say other wise. There are alot of scams out there I believe more to create an illusion that the product your buying is no good. As far as support goes, anybody offering it for free, be warned unless from manufacturer. You can’t offer something for free unless, you benefit later on another product or service. Right now people are paying me an average of $50 to help them set up this device. Since I own a computer shop I offer full software repairs , training and then integrate this item for a small fee. I benefit from the other side with labor on repairs. So if you buy something for less or the same price of the manufacturer and they offer free support, something could be wrong. Study the seller out.
CCDS
I have one. It works excellent!
Very Interesting. Does it work in Canada?
Yes, it works in Canada but there are currently no Canadaian area codes offered so one has to choose an US area code.I have a DC area code.
I use mine for calling out only. There is a Canadian supplier (Google magicjack canada).
I heard a rumor there are no Canadian dealers on some blog sites , it might be good to ask the manufacturer first if they have any Official Dealers..
ccds
Hundreds of thousands sold – and dozens of complaints noted on this blog and others. They must be doing something correct.
Crazy how people will pay $100 a month for cell phone with spotty coverage still, dropped calls. static and more…but attack magicJack and Dan Borislow for installation issues and poor customer service. (Heck, who doesn’t have poor customer service these days?!) I am confident that his 100 day-old company with tens of millions of dollars invested and over three or four years of time and money invested in a physical platform.
At $40 (or $20 each addl year), it is a dramatic, revolutionary breakthrough.
This has been a very good thread to read to make sure we improve upon different things people post.I appreciate all the support we recieve as well.I can Guarantee you,just because we have the best value availbale,doesn’t mean we are not striving to have the best customer service either.We are just now getting to the level of experience needed for excellent customer service.Our Reps have an average period of employment of about six weeks.I feel at ten weeks things will be much better.But I can also tell you,in a weeks time,after some modifications,that our level of satisfaction has doubled with our Reps.We have given them the ability to modify a number of things in CSR,but most importantly,we have been able to find out who our Super Reps are.We have now instructed our reps to pass on problems they cannot fix,to our super Reps REALTIME.As a lot of you know,you get an oppurtunity to grade our reps at the end of a session.They are graded from 1(worst) to a 5(best).It used to be that we got one 1 to three 5s.Now we are up to one 1 to six 5s.Then we will wash out our worst Reps at the end of the month,which should take us up to a 1 to 10 ratio.You can not find the super reps faster than what we did and you cannot find the worst reps either any faster.With the time under our belts,we are doing this now….The other thing we have done is put most of the local traffic over our own Network.This will improve the voice quality even greater,but it will be a week or so to wash out any routing issues.These type of things are all volume related.So volume is actually a good thing,the more we grow,the more oppurtunity we have to make things better.Anyway,on or about our 100 day Birthday,I will update everybody on all the things they should expect from us.I had a lot of Beta testers with their complaints early on,and you can see we addressed their issues by looking back in blogs many ages ago.These issues do not exist anymore for the most part.Now,The biggest complaint has been customer service.70 days ago,you waited 5 minutes,today you wait 10 seconds for a rep.The wait used to be the complaint,now it is the rep is no good.Like I previously stated,that is changing and will be about completely fixed in another 20 days or so.I think it will go from an average customer service experience(average stinks) in Telecom,to what I hope to be the best.I recieved a JD Powers award before when I sold 4 million people AOL Long Distance,and I am sure we will get it again.We know how to do it….In closing,just because we are so much less expensive than everybody else,does not mean that you should not expect the highest voice quality,most reliable Network with the best customer service.We will not sleep until we supply all of you what you deserve and more.I will supply a link to our Report card pretty soon,which will also include upgrades you should expect for the future.
Dan Borislow the Inventor
Spell check.
AFTER READING DAN’S STATEMENT, I do have to agree from a personal experience. People think something is wrong if you go to cheap. Only because culturally that person is not use to a different type of service.
There are so many scams when you pay to cheap or worse when spend too much. So you get screwed on a half truth about warranty and then get burnt on the deal.
I have local computer support service with a population of 91,000 in my area. For about 2 years now it had been tough to generate good service, because of the lack of trust from most consumers. It is not common to have a full support repair and training without a big cost behind it.
Now things are better today since long hours, advertising and word of mouth, I even found making memberships and networking customers increased the support and technology 10 fold.
I also had to service 500 computers for free with training, so I could research the average person’s bad habits on the web and computer to find immunity for the problems.
Long story short it would be interesting to see how this product runs the course of the year. I am anticipating offering to my customer base soon, as soon I know its at least 70 percent reliable.
ccds
can you fax with it
Hey Dan,
Any word on when area code 904 will be availible?
Thanks Dan, I trust you and I love magicjack. Since I have that I can talk with my parents and family to and from southamerica. I noticed that the customer service is being better. The rates for international calls is good better than others.
The latin people thanks you! now we have more chances to comunicate with our families.
FB
Mr. Borislow, now that I know that you read this blog, I need to let you know something. I am CEO of Triniti Communications International (TrinitiComm), an up and coming traditional VoIP phone company like Vonage. We are very interested in working with you in some capacity to push the MagicJack. We definitely feel that history is in the making with this mind-blowing product. If you are interested, please feel free to visit the site and contact me using the Contact Us page on our site. Just complete and submit the form and it will be routed to me by the staff. I am sure that we can work together to make MJ an even greater success.
I GOT MY 2 MAGIC JACKS YESTERDAY TO FIND OUT THAT MY AREA CODE IS NOT INCLUDED ON SERVICES AT THIS TIME, NO WORD AND WHEN AFTER A CLOSE REVIEW I WILL KEEP MY LAND LINE UNTIL THE SERVICE BECAMES AVAILABLE IN MY AREA AND RETURNED THE PRODUCT TO YOU, YOU GUYS FORGET TO TELL PEOPLE THAT ONLY IS LOCAL IN SELECTED AREAS.
Hi folks,I need some help with my magicjack and hope someone can help me.The thing came up where you put the email address and the password and zip code and also the softphone but not the page where you get the phone numbers so thats as far as I could go.Also I am getting a message saying — failed to contact your service provider make sure you have a working connection on to the internet.I have a connection because Im using the internet everyday I have verizon dsl.I also deleted something about music box.I will be grateful for your help and you can email if you like.Have a great day and many more.
Well i got my new Mj and no you do not keep same number.On the other hand it’s working just fine with no problems…Great now let’s see if that will continue It’s been three days so far.I do have one question do i need to send old one in or just wait and see what the new one does?Anybody know that one
Laura, you should keep your magicJacks and use them to make your phone calls. When your area code does become available, you can switch your numbers one time free of charge to your area code.
From the magicJack members site
http://my.magicjack.com/index.html
“CHANGE PHONE NUMBER
Would you like to change your phone number to one from a different area?
You may do this once free of charge.
After that, we charge $10 to assign a new phone number to your magicJack™.”
http://www.grandcentral.com/ is what I use to have a FREE local 502 area code for people to call and then the calls are forwarded to my 3 magicJacks, which are using a Nashville, Tennessee area code/prefix, as well as my cell phone. So, I never miss a call! I used to be able to send people Google GrandCentral invites, but it appears around March 31, 2008 the invite function was removed and it is harder to get a GrandCentral number right now.
how i can cancel my 5 year extend,and return magic jack
My “magicJack” doesn’t work POINT! Now comes the hard part…where do I send it back for my trial period refund????? Nowhere is there a telephone number or an address. If I wanted to extract the information from an individuals credit card, then this is the way I do it! MAGIC JACK…my ass!
Any comments….gcimo@flash.net or you can try calling my magicJack telephone number 817-609-3842. Oh by the way did anyone experience after the installation of mj that your PC speakers didn’t work?
We have been promised area code 480 for several months – there are a large number of us either waiting to purchase and/or have already purchased our magicjacks, but are not using them, because we want area code 480 – Could you put better information on your website – about upcoming area codes – and could someone confirm that magicjack is actually listening to our requests – seems funny that they have an area code for an area that has about 20 people – but they don’t have any for an area that has one million people. HELP. We want area code 480 – or maybe you could actually get the ability to port our existing numbers complete. That has been promised for a rather long time as well.
Well here it is, April 17 and I received my MJ March 23rd and have been on line w/MJ for about 36 hrs. I wanted this service and refused to be swayed by either my inept abilities or the inability of MJ to make a connection for me. We worked together and I was even sent a new MJ. I want to thank Dan for inventing the MJ and putting me in touch w/Richard who assisted me in the installation of my MJ. I could go on and on but brevity will have to be the decision at this time. Don’t be discouraged, hang in there, and be part of the VOIP future.
Few things…
I was just reading and rereading some posts and then I visited the magicjack.com Web site. I woudl have to say that almost all, maybe all, of the installation and usage issues are addressed on the Customer Care part of the site. It is not as if MJ doesn’t know of these first 100 day issues and hasn’t addressed them. Instead of bitching and complaining about Customer Service in India or Florida or wherever, spend 6 minutes to resolve your own issues and move on. By complaining about nothing you will impede the success of MJ and that would serve no purpose.
Oh, and the comment above, “seems funny that they have an area code for an area that has about 20 people – but they don’t have any for an area that has one million people.” This has nothing to do with MJ. This is an FCC and regulatory issue – and supply and demand. Obviously, wrangling an area code from a small territory is tougher sometimes than a big territory. Makes sense. Support MJ and you will see tremendous savings liek I have since December 2007!
I signed up on Thursday as soon as the magicjack came. I had my answering machine hooked up throught magicjack and computer and could call out, but not reiceve calls. Can you tell me what to try next?
I ordered MagicJack and was billed $49.95 for a 5 year plan and do not want it I make a call OK but the calling party can not HEAR you and will hang up and call me back Any suggestions how to correct this I have chatted with MJ the advice they give does not work thanks HELP
Still cannot receive calls or get into voice mail…….so smoke signals may work better.
Brian
Your chat is a waste of our time.
Contact Dan Borislow and he will fix it.
Your postings make you the fool not Harold
Steph
Brian, dont know to tell you dude…my MJ has been working like a charm all day…installed this morning without a hitch, been making calls for most of day and into evening. Sounds like you have incompatible s/w on your computer, dude.
Did you try MagicFix before you got into the tech chatroom?
Well i had my magic jack or 1 and a half months now and i works so so good i had a few prob but i worked with it and now its so great all i am waiting for is a local number and i think it will be here soon THANK-YOU MAGIC JACK IM SAVING BUNCHES NOW plus all my friends are going to magic jack
I have had little problems at all. You need to have a good router and a clean broadband signal. The quality is great and have no problems recommending this product to my friends. I use the phone to make my business calls during “peak” periods that would normally burn up cell phone minutes.I carry it with my laptop and have a “Lil Buttie” phone that I use for my telephone/security work.
I have a question, if a person has more than one phone in the home would they have to run phone lines from the each phone or is there a wireless connection in place for this
Thanks
vernell
This Magicjack is a lousy stinking nightmare, I bought (2.)
I have a new Hp w/ vista set up for Extra HD TV; and a brand new Acer Aspire 5100 Laptop they are fast and no problem’s/ if you call having vista: not having a problem.
The Platinum Activation codes won’t work, and they won’t got back to me back when pleading for directions to make it accept their codes.
Teck support sucks, sucks, sucks, i am now at 6 hrs typing back and forth; just to get this much information.
They must be in India or something.
You have to kill all anti virus, and spyware prog’s.
You need to open USDP 5061 & TCP 80 & TCP 443 Ports.
Uninstall: Musicmatch, Jukebox, Yahoo jukebox, Roxio.
{{{Check control panel/ sound/ handset properties ; DO NOT USE TIGERJET
SOFTWARE.
( Which comes bundeled with it) figure that one out?????????????? }}}
Set your speakers and mic to 1/3.
On the softphone; use Menu/volume-headset control; make sure everything is set to (phone) and adjust tone to your likes.
Make sure you have at least (2) 2.0 USB AC charged ports to plug Magicjack into; it only works in the one it want’s to work in.
You might have to buy a whole new cordless phone ( so be pre-paired. )
And the list goes on and on.
There is no 800 number; and usually the chat freezes; so you never get to talk to the same employee chat zombie .
You never get to talk to the manager either.
Good news everyone!
I have been testing out the Verizon(TM) UM 150 USB Broadband modem stick on a DELL Inspiron E1505 laptop for 2 days now. IT WORKS! The reason I bought the stick is to demo the magicJack(TM). I feel confident now to demo the magicJack on my laptop with a UM 150.
Some of you already know I am a Reseller here in Newburgh, NY. pevoosow.com.
Dan has come up with one of the most innovative products ever created for under $40. I have sold many products during the last 40 years. The magicJack(TM) is not only a profitable one to sell, but has a low RMA ratio. Job well done Dan!
Now, when are you coming out with a block of 800 numbers, true ACD, and a GSM WiFi Phone? :)
Dan, you are in the midst of having the greatest opportunity in the World right now! I am glad I made the decision to become a Reseller for you. I wouldn’t be surprised at all, that a company like Vonage, with an already established customer base, become a part of your family of companies! WOW! It’s possible!
Hip Hip Hooray! Dan Borislow, recipient of the 2008 J.D. Powers Customer Satisfaction Award!
Bob Barber
rmbarber@pevoosow.com
mJ# 845-940-5813
My extensive research of this product has paid OFF!
I am on a tight budget so I cannot waste my hard-earned money on foolishness.
. . . So with that being said . . . I received the Wonderful Magic Jack a few days ago . . . installed it – - and it works fabulously on my Vista OS laptop!
(For those of you who have Vista make sure you download the firmware made specifically for Vista – - it is located at the Magic Jack website [Customer Service page]. Before you download make sure that the MJ device is plugged in and its software downloaded).
I have called regionally and long distance. So far so good!
Overall, voice quality is good (a couple of times there was low volume). However, for the unbelievable low price and the idea of eventually letting go of my primary telephone service provider – - I AM thrilled to have my Magic Jack!!!
[The co-workers at my job are tired (I am sure) of me promoting this Fantastic product - But I don't care!!!]
at dg lewis
they probally hop that if someone who buys it will tell their family and friends about it so then most of the calls would be completely softfone calls
Appreciate reviews much. Saw add for this product on late nite TV. Very curious. Am well aware of glitches on roll out items. Re-seller review didn’t addresss tech specifics, or glitches. Appreciate the unbiased ‘rubber meets the road’ reviews of repondents who have grilled the product in real world scenario. Too early to be flawless. And then to receive help from, someone in say, Brazil ( as I did on a differentiated phone resolultion) can be a little slippery. Actually the Brazil connection went well, but the one from India. . . , Oh well, I try to forget it. But it seems the Piper will have to be paid down the pike somewhere. . . economist Milton Friedmans’ “no free lunch” and all of that. Can’t pass up movie line ofcharacter in W.C.Fields movie”five will get you ten and ten will get you Twenty . . .”. So instead of going in with eyes wide shut, the postings at this site are gleaned for the experienced insight of the technicallly facile who can navigate the pyrotechnical glyph interpretation. It seems some are having some success with this product. Some are not receiving incoming. Verdict still pending.
Hello everyone!
Try forwarding your mJ# to your cell. Keep your cell next to you. Call your friend who has two phone numbers, with your magicJack.
Answer your cell phone. Whala! You are talking to him with your magicJack, and listening to him with your cell. You called him wih your magicJack, and he called your magicJack number.
Can you find an practical application for this scenario?
Bob
oops…. i menat to type a practical
lol…. that was supposed to be meant …. it must be getting late… lol
I know some of you probably thought I forgot that wih … didn’t you? It was supposed to be with.
Bob
I’ve been in the telephone business for many years. I decided to check out MJ. Overall I give the quality and features a grade of B+ I give their tech support a grade of D- Here is why:
General Info
Chat start time Apr 21, 2008 6:34:46 PM EST
Chat end time Apr 21, 2008 7:16:43 PM EST
Duration (actual chatting time) 00:41:57
Operator Jonahlour
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with ‘Jonahlour’
Jonahlour: Hello, how may I help you?
Maxine: My name is actually Alonzo. I purchased several units. This one was for my Mother Maxine. I activated it last night. There seems to be no choice for area code 661. We have other MJs for area code 661. We had to get a number that is area code 650 we need a 661 number
Jonahlour: Thank you for bringing up your concern with us, Alonzo.
Maxine: well how can you help me
Jonahlour: I apologize for the incinvinience it cause you.
Jonahlour: The area code 661 is not yet available, Alonzo.
Maxine: With all due respect you are not listening to me. I have several Magic Jack units with 661 numbers
Jonahlour: My apologies.
Jonahlour: Do you mean area code 650?
Maxine: Sorry my friend…. you still are not listening…I have purchased about 5 MJs. All of them have 661 numbers except the one I activated last night…I had to get 650
Maxine: I need one for area code 661
Jonahlour: Please visit the site my.magicjack.com to change your area code.
Maxine: 661 was not offered to me when I signed up…even though it was previously……are you saying that it will be available now
Maxine: I think I may need to have you transfer this log to your supervisor so that I can get this issue resolved
Jonahlour: The area code 661 is not yet available, Alonzo. We will be releasing more area codes in the future at which time you could switch to your local area code. For now you can pick which ever code you like.
Maxine: explain to me how I have 4 other numbers that are Magic Jack including 661-998-8XXX
Jonahlour: Can I have your full name please?
Maxine: Alonzo FXXXXX
Jonahlour: Thank you
Jonahlour: Hello, how may I help you?
Maxine: Are you kidding me…. we’ve been chatting for a 1/2 hour
Jonahlour: Sorry, please disregard the last message.
Jonahlour: One moment please..
Maxine: You are taking a long time to resond to my messages …maybe because you’re trying to speak to more than one person at a time
Jonahlour: I sincerely apologize, Maxine.
Maxine: Supervisor please
Jonahlour: I check your account and you have five magicjack number.
Maxine: Yes I think I already said that
Maxine: Can you see what phone numbers I have
Jonahlour: Let me check that for you.
Jonahlour: May I know what are the magicjack nubmer you have please?
Jonahlour: number*
Maxine: the new one?
Maxine: 650-739-XXXX
Jonahlour: The magicjack number you have.
Maxine: I have sewveral…. the 650 number I was assigned last night. I previously have 4-5 661 numbers I had no option last night for a 661 number I need one
Maxine: I’ve been chatting her for almost an hour. I need you to change my 650-739-XXXX number to a 661 number …..like the other 661 numbers I already have and please send me an email regarding this. I’ve been her too long and must end this chat session.
Jonahlour: Please don’t hesitate to chat us back Maxine.
Maxine: what are you going to do for me?????
Jonahlour: I apologize, 661 area code is not yet available.
info: Your chat transcript will be sent to tackaa@aol.com at the end of your chat.
I plan to write a review and post it here…but I had such a bad expierence with MJs tech support that I had to post the chat log here. When I get this issue resolved I plan to write a review (mostly positive) regarding magic Jack and about the product.
When viewing my contacts list, I have to drag the bar down to find a name. Can another bar/arrow be added at the bottom to make searching for contacts quicker? Or, can the a,b,c,etc be added to find them? Thx.
Majic Jack is a scam. There is no way to return the product. I talked with them for hours trying to get a way to return the product and they will not allow it. The product is JUNK!!! Don’t get scammed like I did. RUN AWAY
Magic Junk is more like it. We signed up for the free trial and had nothing but issues with the poor quality of the service. The problems go even deeper than the lack of a quality phone call, but to the lackluster adherence to customer service. MJ’s customer service is limited to an instant message format. After you become frustrated trying to resolve any issues in that format, you will find there is no recourse to actually talk to a person. They are not allowed to talk to you over the phone. Any request for additional help is completely ignored. If this is how they treat a potential customer, just how poor is the service when you actually commit to them. Be careful, because it is obvious they will not commit to you.
I have read all of the comments above and they pale to my personal scenario. Well maybe I exagerate slightly, but you can decide for yourself if I do or not. (What is your time and sanity worth?)I personally spent three days on the internet trying (key word TRYING)to communicate with their support people.
I , too, found that they did not respond to my needs and/or requests. It seems they tried to blame everything on me, or as noted above, seemed to ignore the portions of my communication they did not have a script for.
After over three days, 15 hours and nine reconnections,nine chatters and three supervisors I finally gave up. Seriously, everything they asked me to do caused a disconnection. But, others already noted that.
Then when I asked for a supervisor and one finally came on the chat, they all swore that even if we got disconnected again I was to ask for them. When it happened again I asked for them and they were never available at that time. NEVER!
In my final chat yesterday, Wednesday) I did indicate that I wanted a copy of my chats, which they refused to give me, and at the end they totally ignored everthing I said. When I asked for an address to return the two MagicJacks to they said an email would be sent to me after they checked to see if I had bought the 5 year plan. This is ridiculous in that this shows they punish the people that do long term committments with them…… and they can’t cancel. But, this was all said above previously. I just seem to have pursued this so long that I am a composite of all the above. LUCKY ME!
The straw that broke the camels back was that when I visited my WAMU credit card statement on line I saw where MagicJack made a request for payment on my order on the 7th of April, 2008. The day I placed my order. They were in fact paid April 10th, 2008. This becomes important when they advertise that you have a 30 trial period before they will charge your account, and then they lie by taking your money immediately.
The TV and internet ad states a 30 days trial period, and then if you are satisfied they will charge your credit card. This malady has nothing to do with the product, but does say volumes about the Magic Jack environment. This is false advertising under any circumstances.
I did email Dan today informing him of my claim, and the fact that I saved the chats I could. I also told him that support refused to give me my previous chats when I asked them to do so. I mentioned to Dan that I told them I had a right to these, and that they were illegally charging accounts immediately when they state otherwise. They responded by their scripted closing and discontinued the chat. Disregarding any of my concerns! I hope he sees the magnitude of my disclosures. We’ll see! I’ll let everybody know my resolution………..
Personally, I believe the product could be all it says it is, but these matters should have been worked out prior to their campaign beginning. Any business person knows you have to be more prepared than they appear to be before a start-up. They may simply have been premature in their launch. (Ironically there is no telephone support for a telephone product.)
What “Bums me out” is that even if the product is good I have given up and will have to resolve this now, and maybe consider re-visiting MagicJack at a later date. This is too perplexing for me at this time!
I know there are people out there talking possible class action lawsuit but I plan to give Dan the opportunity to address this matter professionally. He didn’t get where he did by being inept and/or by being around inept associates. Or by saying one thing and doing another!But, I warned him he had better look around and see what is happening to his dream from the inside of his organization.
There are so many potential legal issues here that it gets scary. There are attorneys out there that just live for a chance like this. “Deep pockets” is what I believe they call it.
While Dan did get the awards before, it is what happens now that counts. A potentially great dream could becme as big a nightmare for him as it has for some of us that bought into the hype. Personally I would like to see him get this all fixed, but integrity issues are huge when you start a major new campaign.
In fact, integrity is everything,
Richard
I am not actually Dan the Inventor but I have a few concerns listed below regarding the Terms of Service that I find disturbing
These are directly from the website which I might add could use some improvement the YMAX site is much better. The ticker for instance has a number on the home page and when you go through the mac download instructions it’s completely different. I understand it must be difficult with all the competition out there trying to squash this product, not everything is as it seems on the internet however, I find it a little unsettling to see so many negative comments being posted almost 10 to 1.
With that said My experience has been mostly positive…..but…
BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE “I ACCEPT” BUTTON, YOU INDICATE YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT AND ABIDE BY THIS AGREEMENT, YOU MAY NOT USE THE magicJack DEVICE OR DOWNLOAD OR USE THE SOFTWARE.
Payment
…….You agree to be responsible for any applicable taxes, fees, or charges, now in force or enacted in the future in connection with the license and your use of the magicJack device.
Privacy Policy
You understand that by using the magicJack device you consent to magicJack’s collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to and from the United States and/or other countries for storage, processing and use by magicJack, its affiliates and business partners to provide you with information about communications-related service. http://www.magicjack.com/privacy
Advertisements
You also understand and agree that use of the magicJack device and Software will include advertisements and that these advertisements are necessary for the magicJack device to work and for the service to be free in the first year of the agreement (and subsequent licenses to be at minimal cost). Advertisements will be served through the magicPage™ Software. magicPage™ Software attempts to serve local advertisements and classifieds using a completely automated process that enables us to effectively target dynamically changing content. Our computers may analyze the phone numbers you call in order to improve the relevance of the ads.
Modification
magicJack reserves the right to modify or discontinue the magicJack device and Software, temporarily or permanently, with or without notice to you. We will not be liable to you or anyone else in the event that we exercise our right to modify or discontinue the magicJack device or Software
Limitation of Liability
magicJack will not be liable for any indirect, special, incidental or consequential damages whatsoever (including but not limited to, damages for loss of profits or confidential or other information, for business interruption, for loss of privacy arising out of or in any way related to the use of or inability to use the magicJack device or Software, even if magicJack has been advised of the possibility of such damages.
Waiver and Severability of Terms
Even if magicJack does not exercise or enforce any or all of its rights or any provision of this Agreement it does not mean that magicJack waives the right or provision, and we still enforce those rights and provisions later.
With all that said I think some legal jargon here could concern a few people that actually read this before clicking I ACCEPT.
By the way The Magic Jack works great, you did it again! By the way what are all these agreements with BellSouth and Verizon and why is MJ not public to be traded I would like to capitalize when the big guys wanna buy you out?
good luck at the races with my $40
Dan
For those looking for the truth about MagicJack.
MagicJack is a great product if you don’t value your privacy at all. Yes the product works great. Did you expect it not to? Their ultimate goal would be a failure if it didn’t. You will not see a stock offering either. The only people that will cash out is Dan and his team so quit asking.
Marketing 101…What the big print giveth, the fine print taketh away. Anyone who believes that they can provide this service for this price is ignorant and has no clue to how the telecommunications industry works. Any company could have done this and there are obvious reasons why they didn’t. I knew when I saw what they were offering that it was impossible to do, whether they own YMax or not. There are still a tremenous amount of overhead costs involved. I was a c-level executive in the telecommunications industry for years. Their service is dirt cheap for several reasons.
They are deceiving multitudes with their crooked and deceptive EULA but people never read them. We had to dig deep to even find one. People buy MJs because they are blinded by the glitz and low price. That’s Advertising 101. People can be so naive at times and that leads to wealth. People didn’t realize that they SIGNED AWAY their right to sue them for problems and losses with the service. They also have the right to raise the price whenever they see fit. They can do it tomorrow even though people paid for years and you can’t do anything because you waived your right to sue. And the absolute most important, you gave them the right to listen to your personal and business conversations whenever they want to send targeted advertisements to you and contact who you called for MJ sales. Really? Companies like MJ and Skype SAY they are snooping into your conversations and personal life for ‘advertising purposes only’. Yeah right. How could you so easily be willing to give access to your privacy for a funky $40 and some free calls? The government will have a field day with this and pass all kinds of legislation if this proves to be successful by the ignorant masses.
I knew with prices so low it would cost users something big. My privacy is priceless. Do me a favor. Don’t call me using your MagicJack or Skype. I like my business to stay my business.
TRUTH – As a c-level executive, you were obviously not privy to the business model of modern (2008) telecommunications companies and also, because of your blatant paranoia, you have no idea how most privacy policies work, including Google and others. Heck, did you read GIGAOM’s policies? (what, you can’t find them?!) After physically installing a physical network in almost all 50 states (unlike the virtual networks of Vonage and Skype), Dan set out to deliver a low-cost network, absorb tens of millions of dollars of risk and bank on the fact that you will use your magicJack, resulting in income from back-end industry fees. Even if magicJack has third-party advertisers on their softphone, the income is insignificant. Your paranoia makes me understand that you do not use the Internet and your PC has no cookies. You may be the only human online that has blocked contextual advertising. I am sure that you make you have no loyalty club memberships, including with your local supermarket who’s intrusive couponing upon purchase and other invasive tracking of your purchases upset your intense personal privacy. Also, do you wear your ski mask everyday to avoid being photographed more than the average of 30 cameras daily. Do you require magicJack to state that they will be in business for eternity…and where does it state they LISTEN to any calls whatsoever? Do not spread lies. It’s ugly. And do not us ethe word “TRUTH” in vain.
magicJack was founded by a telecom pioneer who brought his last company public and to a $1 Billion+ Market Cap with over 4 million customers. Ad Serving based on various factors is nothing new. Just as you are delivered unique Google Ads based on your search history, magicJack will identify business telephone numbers through an algorithm, like Google, and deliver relevant ads.
So far, there are no ads and this is not the business model if you know telecom at all. If you called Delta Airlines, it may serve you a Southwest ad. This is similar to how Jingle Networks secured 5% of the directory assistance market within two years or when you checkout at the local supermarket and get coupons on back of register receipt also matched to your loyalty card (No EULA or TOS when you buy eggs?!). What is creepy is there is a telephone service being launched that actually “listens in” to your calls by computer and picks out key words than serves you ads on the phone call. (What’s next, watching porn online and a Kleenex tissue printing from your computer?) An ad-supported telecom network is NOT magicJack’s business model. So much concern for privacy yet the average person is on 230 cameras EVERYDAY – without giving permission. AND, what about the The Patriot Act? (I must have missed Rob’s blog on the TOS from George W. and company. The online counter is a little hokey but do you audit the results on American Idol or require documentation on QVC? I have a secret, it’s called MARKETING – and it is highly effective and got you all talking. So many intellects here, I am sure your advertising and marketing acumen could point magicJack in the right direction to be even more successful. Let’s hear your ideas. Oh, magicJack has never ever been accused of malware or spyware. If you read recent news reports, Apply’s iPod and similar devices, even digital picture frames, are imported with viruses and spyware. (FACT!) Did you read the TOS and Privacy Policy before you posted your comments? Om gets your first born. Ha. magicJack is a wonderful product and affords inexpensive high quality calling.
This is Jim of magicJack and I’d like to weigh in on some of the concerns brought up by Dan and Truth Hurts.
Regarding our privacy policy which is quite standard for the industry, we won’t ever rent, sell or share your personal information with other people or companies except to provide products or services which you have requested, when we have your permission, with the exception of trusted partners that work on behalf of magicJack to provide services like emergency calling service or free directory assistance. That’s it. Otherwise, no one touches it.
Re advertising, though this program has not yet started, magicJack plans to show advertisements to customers within the softphone magicPage (left side window) from local businesses in the customer’s area that may be of interest to them based upon the personal information they have chosen to provide and based on the pages they’ve visited using the magicJack portal.[NOTE: magicJack is not listening in on calls EVER as TRUTH has said above, see below] This delivery method is unobtrusive and the aim is to provide relevant and timely information of interest to that customer. magicJack does not provide any personal information to the actual advertiser and those advertisers are subject to magicJack’s Privacy Policy.
TRUTH – you have questioned our integrity as a company. We do not EVER listen in to any of our customers’ calls. We have record just as any phone company does that these calls take place but we are NEVER listening in. We have absolute respect for our customers’ privacy and are in no way jeapordizing that. Our business model is unique to the industry. Not anyone can do it as you’ve said. Dan Borislow spent 3+ years building a nationwide CLEC network to back up this device and it is that differentiator that makes it possible to pass so much savings onto our customers. It costs magicJack much less to run traffic than other VoIP players that must rent lines from other telephone companies. We also received revenue from other phone companies for completing calls on our network.
magicJack and its parent company YMax are led by telecom industry pioneers who have built careers on saving consumers money on long distance. We are fanatical about saving people money and will not sacrafice anything, be it call quality or our customers’ privacy, in order to do that.
Truth
You may want to spend some time working updating your own site at trinitibiometrics and less time worrying about the success of others and how to discredit them. It’s ugly and certainly no way to run your professional or personal life. I trust that Dan and Company are working towards a better business overall. No one told you to buy magicJack…BUT I am so glad I did.
Wow those responses came quick and with such fire!
“Our computers may analyze the phone numbers you call in order to improve the relevance of the ads.” I have been writing agreements, TOS, EULAs, and other legal documents for years and the language here is vague enough to allow you to do what I stated above. Just Google ‘MagicJack EULA’. More people feel like me. And don’t try to say I’m an ignorant fool. You must think we all are. Like you would come on here and admit that you would eavesdrop on our conversations to increase advertising revenues. Like I said, the prices are so low for a reason. Ad revs is one and that ad program would have to be highly effective to offset the expense of giving away free and unlimited phone calling. Just the bandwidth costs would be enormous.
I also own a biometric company who works with Homeland Security so I clearly understand what can and can’t be done regarding people’s privacy and the language necessary to allow us to toe the line if were an unethical firm. How is it that you can effectively analyze phone numbers to deliver relevant ads, most likely based on keywords, without analyzing the conversations? I understand how Telco’s reverse number systems work also and this strategy would have very very limited effectiveness for delivering relevant content. Is this language vague and confusing for a reason? Absolutely.
Everything I stated above is true. Don’t assume that I am clueless about how the Internet works. I ran several and own a IT consulting/web application development firm and have done extensive work for Diebold’s ATM and banking networks and several top and middle tier Telcos. My biometric network is tying into those networks with patented and patent pending technology.
MagicJack is still very protected and their customers are not. By agreeing to the EULA your customers don’t have a legal leg to stand on if something goes wrong and you banked on the ignorance and oversight of your customers to make that possible. That allows you to make major moves that can have serious negative impact on your customer’s personal and business lives with no consequence to you. By the time it moves up the ranks of govt to action you will be long gone and super wealthy. The customers lose while you get rich. It happens everyday. Of course the majority of it is the customer’s fault for not doing their due diligence but that still doesn’t make it right.
I ORDER A MJ AND MY COMPUTER WAS NOT IN COMPLIANT WITH IT,BUT THEY CHARGE ME BE FOR THE TRAIL PERIOD WAS UP. I SENT IT BACK AND WHEN THROW CHANGES TO GET MY DEPOSIT BACK,BUT I FINALLY GOT MY MONEY BACK!AND THEY DID APOLOGIZE FOR IT.WISH YOU LUCK!
magicJack as it stands now,is a very simple product and meant to be so.It turns out that many people are so passionate about my invention because it is so unique,so desirable,so money saving and clearly something new that will be embraced for years to come.You would expect a lot of opinion and people to guess how it may develop,because you know something special has been born.If this was Vonage or Skype,people would not even voice an opinion on these different matters,because really no one cares.Their is no pizzaz or future to these other services.Let me help you on the plans of the magicJack.Priority one is to make sure the product/service works as well as it can for everybody.So we will continue to keep this very simple and work on the basics and the infrastucture for the time being.
The softphone will morph into a portal with a relevent widget directory, similar to what you see with Google and what you are most likely to see from Yahoo and the rest.Google provides search,yahoo and AOL provide a limited set of Interesting topics and IM,we presently provide the best Telecom product.WE will need to do all of the above and more,including being able to provide telephone connections to anybody that you may be searching or who might be in your network provided contact list.That is the direction we are heading.We need to have the flexibility to provide what our customers want with the most value.
These spirited posts are all good and I know everybody on this blog wants us to succeed.Taking something new and making it mainstream is quite a responsibility.I feel since I got us this far,with an overwhelming number of very happy customers who are growing faster than any Telecom related service I have ever seen,I will be able the one to be able to best figure out what the majority of our users desire.I get 100 emails a day and constantly read and discuss input from all of you.Please place your confidence in us,watch the vast improvements we make and invest in everyday,and you will be rewarded.I understand the only way we can profit as a business,is to provide a great experience for you all the time.Profit is not my only motive.This is my second time around at changing the way people do things,and making your life more efficient.I want to create something that I put my signature on,that everyday I wake up I can be proud of.
Dan Borislow the Inventor
Stay away from MagicJack!
It is impossible to get through to customer service…. by “get through,” I mean they don’t understand English very well. One representative refused to tell me what country they are in.
I bought two MJs at the same time. Everthing was fine for 2 months, and then one of them had a glitch where I could not get a dial tone. One worked fine, the other did not. I was online with MJ customer service for an hour and a half! No Fix! I had to demand that he give me a new MJ — no offer was made. Finally, and I mean Finally, he gave me a link to get a RMA Number. This link brought up a way to start a return process IF YOU WERE WITHIN THE 30 DAYS!
Moral of the story — I loved MJ too For the First 60 days. Should I spend another hour online with a representative that doesn’t get it? Should I throw the MJ out?
alexandra
contact dan@magicjack.com
you will get an answer
Hi! i just used the magic recently and i love using it. i can call my friends from united states or recived from them. and the great thing is its for free. now my question is …. is our call safe? sure its not recorded or cannot be trace by any individual?
i am hoping for better questions.. thank you!
Well it’s been a good run so far with the replacement jack that was sent to me.I have not had any problems so far,but when i use call waiting i can both parties at the same time and they can hear me,but not each other anybody got any ideas about that one…all in all it’s working well enough not to complain….Keep it going MagicJack
Bought mine and use it on my laptop. I pull the internet from my neighbor’s wireless network. With a weak signal the magic jack worked fine. just want a NC area code soon I hope So far no regrets
Ordered my MJ on Friday, got it today Monday. Thought that was pretty quick since I declined to have it rushed to me. We plugged the MJ in and with in 5 minutes were making and getting calls. No problems. We made several calls out of state, to and from our Cell phones and to and from our home phone. Only real issue we had was using a headset verses a regular phone. We found a regular phone with a cord…even our cordless phone is best to use and not a headset. Over all we are happy with our MJ so far.
I think it is somthing with this blog everytime i write something good about magicJack mine stops working right!!!Now it’s back to not being able to hear anyone when I get an incoming call.Don’t know why it does that but open to suggestions.Anybody got a fix???
This is my first time using magicJack and this product is amazing to all who have come in contact or referred to it. When I first heard of magicJack I thought someone trying a scheme to get a fast buck. And since this is my first time hearing of this product, I thought that this would only work for a short period of time but was I wrong.
I may have trouble from time to time but as long as I can talk to a live representative to give me a piece of mind. Well I am sure to tell all my friends and family.
i cant get incomeing calls and how a the f_ _k do you get some one on the phone? to help! this magicjack is magic shit!hey magicjack the next time you people decide to f_ _k me! why dont you kiss me first! OK! STAY AWAY FROM MAGICJACK! DONT GET MAGICJACKED OFF!
I can’t seem to get my magic jack to work. But it seems like everybody has good things to say about the Magic Jack.
when I purchased magicjack you said you could use this on cell phone and would get a new number So how do I get that to work?
Tina;
Have you done the upgrade and run the magicFix?
Lots of helpful people at the unofficial magicJack forum.
Cell phone?! There has never been mention anywhere that magicJack works on cell phone. Amazing how people rant and curse on this blog yet don’t follow the mj web site to resolve every issue addressed here. Calm down and stop using this for unproductive profanity filled whining.
I have a MJ and it works…when it feels like it. I still prefer my true voip phone service from TrinitiComm. They are SOOOO much better than vonage. It is more stable, independent, dependable and secure. There are far too many programs that were installed in the background by MagicJack that are questionable. My firewall was alerting left and right that they were spyware.
The MJs portability is awesome and brilliant actually. But I have to admit, so is TrinitiComm’s with their portable ATA, free softphone and free international calling. The ata is a little larger to tote around but isn’t an inconvenience. an ATA’s technology is far superior to the MJ as well.
The whole deal with having to use a PC or notebook to use the phone just doesn’t sit well with me. I don’t like being at my PCs mercy and with all the things that can go wrong with a system I needed something a little more dependable. PCs can cost a lot to run and can cost a lot of money and time to repair. A new ATA will be shipped overnight. And if the power goes out, like it does often around here, my UPS keeps my ATA, phone and modem going for hours until it’s back on.
It is a great idea but it does have drawbacks. MJ’s service is surely not for those who can see past the low price and care about their privacy and the reliability of the service. It just makes sense to have a true voip phone service as a backup. I hope you all figure that out before find out the hard way.
All TRINITI comments are self-serving. I can explain but don’t have time to waste on their self promotion. Let’s keep comments impartial.
This message is directed to the character calling himself/herself TRUTH.
First of all, I wouldn’t be too concerned about who is doing this or that.
Why do I say this? Well, as you know, it’s all about money. The name of the game is to convince you to take money out of your wallet, and to put that money into my wallet.
Now, if you don’t have enough money in your wallet, you are a watcher or complainer. Now, which one of those three are you?
Secondly, I think you should spend more time doing something to prepare yourself for the upcoming December 21, 2012 ordeal. You ain’t goin’ to find shelter anywhere on the globe.
If you can afford it, you might wanna buy one of those space ride tickets, but watch out for those asteroids.
Better yet, you might wanna make friends with one of those aliens with a fast UFO. Or find a Bigfoot, and ask him for protection.
Give Dan Borislow, magicJack, LP, YMax Communications Corp. & YMax Corp. their opportunity to grow. I think you will be surprised at the number of companies who will ask Dan if they can join forces with his umbrella of companies, within the next couple of years.
Bob Barber
OVERSIZE LOAD Help Desk
magicJack Reseller
I just wanted to let everyone know that I use MagicJack. It is great. I have not had problems with it. The only thing I had to do was go to their official site for a download because I have Vista OS. It was still simple. I used to use Vonage. Now I am saving $340/year thanks to MagicJack. It does what I need it to do. If I shut down my computer I still get my voicemails when I boot up again. So I can see who called.(I leave my computer on though). My father in law is a dealer for Magic Jack. The calls are always clear. I still have my call waiting and ID. All the features I need with it. The only downfall I have experienced with it is if I am playing a game the window will pop up to show me whose calling and interupt me. But it’s worth the interuption when you’re saving so much money, still have clear calls, and features. No product out there can be perfect, but this is a great deal and it works great. I have not had to contact support as I have not had any problems with it myself. I talk alot on the phone so I am getting my monies worth all day! If you haven’t tried it…you should. I think that many will be pleasantly surprised. It’s a great product!
I have had my MagicJack for about 2 weeks now and it has lived up to its claims! I have had a few quirks here & there, but thats to be expected when you are using a totally new piece of Hardware/Software. I have found the Customer Service Reps very helpful! As to the wait time, it is considerably less than most companys’ customer service centers. Additionally, as this is a new company, I think it is only fair to give them a few months to get all their “ducks-in-a-row”! For $20 per MagicJack and $20 per year for service, who in their right mind can really complain if you have a moment here or there when phone quality is not excellant? My cell phone, which I love and have used for many years now, has many more phone quality issues than my MagicJack! Sounds to me as though there are those who just like complain about any little ol’ thing! To them, I just have this to say: If you don’t like your MagicJack — Don’t use it!! But for criminy sakes quit complaining, it was only $20! Get Over Yourselves!!!
I can’t figure out how to get my phone line into the back of the MagicJack and into a USB port; Without disconnecting/Interrupting my service! I have a splitter coming for the wall phone line, with a filter on the phone side. The other line goes into my router. I’m confused. Can anyone help. I can’t get any help from the website!!
Amazing how many users are willing to accept adware programs, especially when they have to PAY for those programs. Read their terms of service policy, section 11, Advertisements. Their magicPage software that must run on your host is adware. Oh joy, you get to pay for spam.
I have to tell you that I have now had my MagicJack for about a week now and it works wonderful. I have the Verizon broadband for my laptop and it works without a hitch. I am very impressed with the features too. I have a MacBook Pro on Lepord 10 and works like a charm!!! Thanks MagicJack!
Ok, what am I missing here? My friend is delighted by his “Magic Jack” service…and I am happy–so far–in that his new MJ phone number is in my area code, so calls to him are free to me now, yet….
The Magic Jack ads promise that:
1. I will no longer be tied to my PC for phone calls…which appears absurd, as I must be connected to my PC via the MJ USB unit, no?
2. I will never have to pay a phone bill again. Huh? Obviously, I must have a broad-band/DSL land-line phone connection to use the Magic Jack system (with ATT, this has cost me about $14/month to start, and has since jumped to about $20/month, in addition to “Lifeline” basic phone service of about $7/month, plus taxes)…or subscribe to an even more expensive cable or satellite broadband service.
Am I missing something here?
THANKS!!
—Doc
Other email address: zounds456@aol.com
my question is , have acer with vista laptop, majic jack working fine, verizon broadband as internet, want to connect my 3-in one brother model 240 to provide me with fax capability. Please tell me how to connect. thx…
DOC: PC stands for Phone Company… not Personal Computer :-) What they mean is “You are not tied to your phone company for phone service..” Some DSL providers require you to have phone service with them and thus you are tied to them for at least a basic phone line service. If you have an option for cable service, you may want to weigh the cost options and decide whether or not you should switch… The key is the Broadband service needed to support VOIP.
Well, I’ve had this for 2 days and EVERYONE I’ve spoken to on it complained that the calls were “breaking up” and that 90% of the time when I made calls from it, the person on the other end could barely hear me or couldn’t hear me at all. I tried ALL the “solutions” and then some, and still no difference. I doubt my HSI is to blame; I download at over 20Mbps and upload at over 2Mbps. I tried it on both Vista and XP Pro with no difference. I emailed their “customer service” several times with no response. So, as much as I wanted this to work, it doesn’t (for me anyways) and sadly I’m going back to Packet8.
scott…sounds like your audio controls on your computer was the cause of your prob or the handset/headset you were using could also have impacted the ability for the other end to hear your conversation. I had to modify my audio controls and change to a better cordless phone when I first tried my MJ. These are more than likely the problem and not the MagicJack or your internet connection. Also, you emailed their customer service group? MJ has a 24/7 live chat, online customer support platform and not an email CS process? To access their online chat service check out:
http://www.magicjack.com/techchat/
I ordered 3 Magic Jack phone systems. I was able to intall it in 5 minutes or less. I have used it to call my friends here in the USA as well as in foreign countries.I plan to give the other 2 away to friends. Thank you Magic Jack for a great product. It works fine. I am getting my money’s worth. It is very easy to install. RIDE on Magic Jack.
Jake4prez – yeah, I tweaked all the audio settings, tried different phones, etc. etc. and it was still pretty rough. Even the “magic fix” came up all green checks. I think maybe it has to do with the fact that there are NO West Virginia numbers available and I had to get a Chevy Chase MD number, which may explain the horrendous latency – the ping times to whatever server they were using were beyond 300ms while Packet8’s are around 50-100ms. With Packet8, I have a WV number and even though it’s more expensive, it works. I should have mentioned I used the chat service and had already tried all the solutions they offered before emailing them for help. I also ran into another person who lives nearby that had one and had the EXACT same problems I had. So for those that this works for, it’s an awesome deal I agree – it just didn’t work for me. And I don’t think my systems are to blame; they’re all current with far better than average components.
I’ve just spent about 3 hours reading the comments and still haven’t got thru them all. Interesting to say the least. I actually learned about a couple of ways to improve some little quirks but all in all – I LOVE THIS PRODUCT!!!!! My advice is don’t give up. It’s a little frustrating getting thru tech support, but I’ve found that most of the tech issues were with the way I had things configured on my pc itself.
However, the area code thing is a little frustrating – I live in the 509 area code which is not yet listed in their list. My work around for that is a little website called grandcentral.com – I got to pick my own number with them (for free) and associated my magic jack number to it. Voila – I have a local number and everyone is happy. Check it out!
As for a comment for Dan, the creator – great idea, keep up the good work, would be great to receive upcoming news in a newsletter or something instead of having to search for the information.
I just ordered my 2nd magic jack today – owned my first for 7 months now. Got the new one for the kids. How much more convenient can this get?
TO: Scott
SUBJ: Latency / Delays:
I am using a 415 area code (San Francisco, CA) while calling from 919 (Chapel Hill, NC). Absolutely no problems calling anywhere in the US. Called the United Kingdom – great voice quality, no delays. Your problems appear to be specific to your location, your carrier, or your computer.
Best wishes.
All in all, it doesn’t matter why it didn’t perform well – it just didn’t for me. Since the other person I ran into had the exact same problems, I suspect it’s the area we’re in. Again, I wish it would have worked but it didn’t. Good luck to those it works for.
SO DAMN NICE TO HAVE EVERYONE GET A BUSY SIGNAL EVEN ON MY LANDLINE PHONE BECAUSE OF THIS HAD TO FIGHT FOR 2 DAYS TO GET THE RIGHT CONNECTION TO GET AN RMA…THEY LIE LIE LIE TO YOU DO NOT DO IT NOT WORTH THE AGONY
Magic Jack has fixed it, that you cannot call, write, or e-mail them for any reason. I have two jacks I ordered April 29, not even 30 days, they deducted $43.85 for some reason. When I try to get a return form, they say they have no record within 30 days of my purchase. It is now May 12th. There is no way they are going to let me cancel within the thirty days. Talk about bad business
Charles — youre incorrect. You can actually the CEO/Founder and Inventor of the MagicJack at following: dan@magicjack.com
Also, did you complete the RMA request within the 30day free trial? Gotta fill this out and submit to MJ and, if they charged you, they will refund but you also gotta send back the (2) MJ’s in their pacakge with proof of purchase. See below and complete/submit:
http://my.magicjack.com/returns.html
I’ve owned 2 Magic Jacks since December 2007. I kept one for myself and gave one to a friend. We use them every day, and I’ve disconnected myself from traditional “landline” phones. It’s fantastic.
Only had one problem and that the blue light on one of the units would not come on and the unit would not connect to the internet. I used the online tech support chat, and was connected in just a few minutes. They did some troubleshooting with me and determined that the Magic Jack had failed. I was sent a new one by Next Business day, and they even paid the return shipping for the defective one. I’m very happy!
Only had a few problems with calls breaking up, but that was because I had too many windows open and high volume of RoadRunner customers in my neighborhood. Other than that, I’ve been completely satisfied.
Thanks
I bought a MagicJack and experienced problem after problem with it since. First, it arrived 30 day later and never worked properly. Moreover, I have lost about 20 hours total chatting with them without any results. Secondly, they refused to replace it, even though they admit it is defective. Thirdly, they refuse to give me back my money.
If I can recommend 1 thing to everybody that reads this, it is to stay away from that company and its products.
I wanted to delete a couple of 911 addresses. I could not figure out how to do it. I went to the Ask a Tech Chat. I was told that I can not delete 911 addresses. I asked about returning the thing. Then I was told just wait. “Soon” you will be able to delete the addresses. So I waited. Now the return for refund is expired. I checked back with the Ask a Tech Chat. I am told it will be months. I am now pissed. So I am transfered to escalated Tech Chat. Now I am told sorry for the wrong information. We will not delete the addresses or accept a return for refund. Beware of MagicJack lies!!!
Don’t know what’s everybody’s complaining. I had my MJ since middle of last year and so far I’ve only encountered very minimal problems especially when I just got it because of some programs that I had on my PC aren’t compatible with MJ’s driver/software.
I had trouble too on communicating with their tech support ( as far as I’m concerned I think most of them are basically clueless )had to find out all the solution to my problems all on my own.
The best thing to do is when you’re having trouble is go directly to the founder of this product, his name is Dan and his email address is dan@magicjack.com, very nice guy and response to emails very quickly.
The one thing I love most of this product is since I’m an American Idol fan, even though I’m calling from a 925 area code which is located on a Pacific Standard Time, I can very well vote for my favorite singer as early as 6:00 pm (PST) since the call is being re-routed somewhere east and I don’t have to wait ’til 9:00 pm my time.
Plus don’t forget all the $$$$ I’m saving using this product versus the $$$ I used to pay to telephone company everytime I make a long distance calls.
I love my MJ, for those who are having trouble, make sure that you’re computer does not have the following program installed:
Yahoo Music, Nero and few AntiVirus programs as well.
Found this out when I first got my MJ, and tech support don’t even know about it so I experimented and tried to install it to a clean system with just the Operating System only installed and it worked perfectly.
Hope this helps.
To 123456789: People are complaining because it isn’t and hasn’t worked for THEM! Duh. The world doesn’t revolve around you. Here is some advice for you because you obviously need some. Has it ever dawned on you that the MJ software doesn’t work with AV apps because of all the junk and spyware it installs on your system while it is hiJacking it? If that’s not a bad sign I don’t know what is! Why would you install something just to save a few dollars when your antivirus software is telling you there is something wrong with it? Oh well, who needs antivirus software when you have a magicjack. Some people shouldn’t even have PCs. I hope you don’t catch a virus or piece of spyware that shuts you down or wreck your life because of your ignorance just to save a buck. It’s people like you who install garbage on your PC and then let it get hacked where I end up getting bombarded with porn and male enhancement spam.
Dan you’re brilliant. PT Barnum was right. There is a sucker born every minute and because of that people can EASILY get rich. You really did change the way the world uses their phones, because now I don’t answer my phone ‘Hello’ anymore. I answer ‘You call me with a magicjack?’ so I can automatically disconnect when hearing ‘yes’.
This is my 2nd day of owning the MJ, My first day was a frustrating one because the person I`m calling on the other end cannot understand a single word of what I’m saying. After reading all the comments especially made by TJP made on February 28,2008, I quote:NOTE:
Nero and musicbox programs don’t work with this – uninstall them.
I just did and everything works fine now. Ì`m now a happy camper. Start recommending MJ to my friends.
My only request is to have the local number here in British Columbia,Canada(604)area code. Whenever I make a call- is not being answered for the reason that in their caller id is showing a US number.
Please..Please give me a 604 area code
MagicJack is wonderful.
99% of any issues are resolvable by yourself.
I love it!
To IdiotProof, Mike, RobertMarchand and all others who simply want to rant,vent,cyberpuke all over this product…I say this:
If have a problem with your MJ you can send it back to the company by following the instructions on their website http://www.magicjack.com. Check out the FAQ link and click on Returns.
Also, as people have commented before, if you’re having an issue with the MJ you bought, then email Dan Borislow, the INVENTOR of the MagicJack directly: dan@magicjack.com
When was the last time you had direct access to the inventor of a product that you purchased and he is actually interested in hearing about how he can improve on his invention?!
Also, when was the last time YOU invented a product that will allow you to make UNLIMITED long distance calls for an entire year for less than it will cost you to fill your gas tank ONCE or buy a case of beer ONCE or take yourself and your spouse to the movies ONCE or to buy a steak dinner ONCE or pay the babysitter for a night out ONCE or play a round of golf ONCE…there are hundreds of examples that can be made about the cost savings of the MJ.
The product definitely works as evidenced by the POSITIVE comments that also appear on this site. So,I say THANK YOU to Dan Borislow and everyone associated with the company for bringing the product to market. Keep up the good work and don’t listen to the naysayers and negative nobodies. Some people in this world just can’t be satisfied. Luckily for Dan and MJ, for every whiner that posts here there are thousands that love the MagicJack, as evident by the several HUNDRED THOUSAND people who are currently using MagicJack and enjoy the benefits of this cool product.
Final words: If you don’t like the product send it back, move on and continue to pay AT&T or Verizon every month for your phone service. Stop littering this site with your whiny complaints.
FreeCalls4All;
To the point and very well put!!!!!
my problem with the magic jack is twofold. First I find the sound quality much like a two way radio,even after i did all the things tech support said to do. The second is the router i have to use is out of Georgia ,i live in Alabama, the phone number i have from magic jack is a georgia area code,,so anyone that calls me in alabama on my magic jack pays a long distance fee. So as an alternative for cell phone it is not.I can call out without a long distance fee of course but if my next door neighbor calls me on it it is long distance because the call goes through georgia. This was not talked about in the glowing hype for the product.
Hi,
First off, I do not work for Magic Jack or have any financial interest in the company. But I sure hope they stay in business.
I bought my Magic Jack in February and love it. So much so that I just bought a 4 year extension for about $50, it used to be about $20 per year. That gives me 5 years of local and long distance phone service for under $100. By the way I did the free trial and was not charged until the trial period expired.
I am using an area code from the area where most of my relatives live so that they can call me with a local phone number, since they have expensive long distance charges with their phone company.
The only problem I ever had was low volume which you can adjust by opening the program on your computer.
I have used the online chat and it worked for me, (the volume problem), their folks were friendly and helpful.
I think most of the problems were with earlier versions of the product. They started supporting MAC in January, if that is what you are using. They don’t currently support LINUX, I was thinking of getting a LINUX based OS but will not unless they start supporting it.
I use Windows Vista with DSL high speed internet and have no complaints.
I have everyone who comes over try it and everyone loves it. My wife says they should be paying me royalties for being their best salesman. I even recommended this product to some retired friends living overseas and they are now ordering it. They just got their high speed internet service and were previously using internet cafe’s. They have been spending well over $1000 a year on calls back to the US.
I am cancelling my land line phone and going to use Magic Jack and my cell phone exclusively.
My phone company charges an extra $10 per month for DSL without phone service. I currently pay about $60 a month for telephone service, so Magic Jack will be saving me over $500 per year + I will be able to call my overseas friends for free when they get their Magic Jacks.
Hope this helps
magicJack is the greatest invention since the wheel! I’m using all three of my magicJacks more since the 502 Louisville, KY area code is now available for magicJack customers to use. I showed the magicJack on my laptop for a few friends and now they have ordered magicJack too!
1. I live in an area that has a lot of verizon subscribers. Will magic jack issue me a local phone number so people in my town can call me for free?
2. I travel to the Philippines a lot and can I call back to Pennsylvania for free anytime I want?
3. My girlfriend lives in the Philippines, how much will it cost me to call her cell phone from when I am here in the U.S.A.?
Possibly you can’t answer these questions but maybe you can steer me to someone who can.
Thank you kindly
Joe
Yes, I have been trying to change my voice message on my magic Jack but had no success. I tried the live chat with customer service line but it is not working. There is no one to answer your calls any longer. I use magic jack voice message center for my business calls and dispertly need to change my voice message. Has anyone else experience this? Please email me.
I’ve had MJ for about 3 months…Was ok for a month and a 1/2 then was real good with the software update…Now I can’t dial out with the phone and the audio is so quite I can’t hear people and they can’t hear me…Tried 3 different pc’s and all the fixes and spent hours with the morons on their website…Now I wish I never would of gotten it…
IdiotProof,
First of all you have to change user name from IdiotProof to TOTALIDOT.
My comment was ALSO to give advise to others that are having trouble with their MJ. Did I ever say that I don’t have use AntiVirus program, I said that MJ does not work with SOME but I didn’t said that it does not work with ALL antivirus at all. Didn’t I also mention to give advise to others that are having problems to go directly to the guy that invented it as he’s very helpful? Dude, I don’t know your level of expertise on computers which obviously NONE as you rather BITCH instead of finding solutions on how to make it work.
One word for you my friend, you’re an IDOT!!!!!!!!!!
To Joe,
Yes, They will give you a local number including are code on your area, (assuming that your area code is already available on Magic Jack) though it doesen’t really matter if your area code is available or not on Magic Jack as when you use it, all calls that you place is FREE to US and Canada.
Yes, You can use the Magic Jack from the Philippines and from any other country as long as the computer that you will be using is connected to a high-speed internet connection. Fact you can really take advantage of saving BIG as international calls are far more expensive, but with Magic Jack it’s the same as like you’re just calling you’re neighbor here in the US.
On your third question regarding you using MJ to call you’re GF to the Philippines, Magic Jack has a pre-paid options if you want to call to another country from the US using Magic Jack.
My advise is you’re better off buying those cheap international phone card, friend of mine who is from the Philippines too calls her family and friends using a $5.00 value phone card which last for an hour long phone call. Also, again if you’re GF uses or have access to a computer that again is connected to a high-speed internet, you mind as well order another Magic Jack, register it here and send it to her in the Philippines, this way both of you guys can call each other like you guys are living next door and enjoy unlimited free calls.
Hope all these answers your questions…….always happy to help.
Please let me know if you have anymore question…but NO I do not work for Magic Jack, I’m just one of many Happy Magic Jack user.
I hope something will be done in the near future to improve the sound quality , as most of the time I make a call, I can hear my party, but they cant hear me.
I am tired of hearing “sir, I cant hear you ,will you please speak louder” I am envius when I see the good comment from some users of the mj and though I intend to keep the device, I long for the time when it will work as a normal phone.
Right now I cant get a link to the mj recovery tool, and I ask the tech for it but it only take me to the “free trial”page
Stafford Roache;
Please check the unofficial magicjack forum (google search). There are lots of tips there to improve the sound quality especially low outgoing.
Heard about MJ at work thru a friend who purchased one. I bought mine shortly after that. Delivery time was very prompt. 3-4 days. Installation was about 30 minutes total time. Now granted, I’m not a wizard on the puter, but truth is, it wasn’t that hard. I’ve read a few comments from some on here, and I start chuckling. I think to myself, my god…is that person allowed to roam in public alone? ( still chuckling to myself ). Granted it takes a bit of work to work things out, but hey, we’re talking about a small device that saves you anywhere from a small amount to hundreds of dollars a year. And still some bitch about it…To the inventor I say Thank You… To the whiners I say, the phone companies love you… keep them dollars coming….
I have been keeping track of this blog since I first ordered my magic jack and I am now coming to the end of my free trial period and while I have had instances where the sound quality sucked (ie too low or breaking up) they were few and not lasting. I am delighted with the magic Jack as it allows me to have Cable tv, Internet, and phone for under $80/month. I was paying that just for the Cable and internet. It really is like getting a free phone as $20 a year is nothing. If I buy one soda less a month at the vending machine I have just about paid for my phone service for an entire year. I think I can make the sacrifice. The only thing I don’t like is that people have to dial my area code along with the local number even if they are calling locally. I was delighted that my 502 area code became available about half way through the trial period and had no trouble with the help chat people in getting my number changed. I’ve had no problems with it that didn’t work out on their own. I think alot of peoples problems have to do with the magic jack servers being overloaded due to some being down for upgrades and whatnot. I would not hesitate to recommend this product to anyone. After all if for some reason it doesn’t work you can send it back.
I haven’t decided to buy the device, maybe in the future when I need it more. But my question is, is it difficult to make a driver for linux?
Got a question, what happens if you call 911, will it go to the correct one, or the area code that you get assigned to?
i got my jack and i was with time warren and it works just as good and i am going to get one more for i work over the road and will work on me lap top and the will save me alot of green thank you jack
Golfer;
You register your 911 address and that is the address that will be used for emergency services.
Thing to be kept in mind is that VOIP 911 is not the most reliable and the onus is on the individual to ensure that the correct address is registered.
Has anyone used the MJ from Mexico? Specifically on TelMex DSL.
Kcowan;
I know that there are MJ users in Mexico but am not sure about their broadband service providers.
I would post this question on the unofficial magicjack forum (google search). There are tons of knowledgeable MJ users there.
Thanks. I did a search and got a number of hits that MJ seems to work in Mexico but none mentioned the carrier. Telmex have been known to block Vonage (not now).
Doesnt this pose as a security threat? Think about the issue here. Your giving this company magic jack (who really knows what theyre all about) access to our computers. Even if magic jack has the best intentions, all it takes is a disgruntled employee hacker and we have a serious problem on our hands. private information? indentity theft? viruses?
It is a valid concern but their business model is based on Google. Give away a valuable service in exchange for marketing revenues from their database.
I am a big Google fan and am more than willing to take that risk. MJ adds a much more valuable service for the same tradeoff. Plus I have already dealt with telemarketers so they are just another one. And if they abuse my trust, I shut them down. BTW I signed up a year at a time because if that threat (and also bankruptcy if their plan fails) becomes a reality.
I really have only one issue at this time. When I signed up for this service I ordered 2 units. Got them along with an e-mail telling me when they would take their payments out of my card. Well not even 10 days passed when they hit my account up for the 2 units. WHat happened to the 30 day trial? I also ordered the $10.00 a year option on both numbers .. this was their discounted price for ordering early. Well that is to happen in another 30 days. This time they are in for a surprise! I set it up for the bank to clear it with me FRIST!
I’ll see if I want to do it at that time. I just do not like it when anyone breaks a trust with me.
SO BUYERS BEWARE!
Few issues that need clarification…
Disclosure: I am a very pleased magicJack owner
1. magicJack can’t “hack” into my computer. Silly to think otherwise.
2. magicJack revenue is NOT dependent on ad revenue whatsoever
3. There is a difference between an authorization for X dollars on your credit card and an actual transaction or settlement. magicJack must authorize the trial amount to ensure that they will have the money to collect when the trial period ends.
4. 99% of all the negative comments could be satisfied with some proper examination in the FAQ or Customer Care section. magicJack is aware there are compatibility or install issues and has answers…clear-cut answers that do not require a rather poor and extended interaction with their chat people
5. The naysayers only account for like 3/1000 of all magicJack purchasers (that is an awesome track record for a start-up)
6. Buy magicJack. You will NOt be sorry.
Thanks for reading!
Automated voice prompts do not work using magicjack. Those 800 or 888 numbers you call to say, activate your credit card, do not work using this device. The magicjack chat support says it’s not available yet but will be soon.
With the MJ plugged in I had no sound when I went to my email. I could not hear the voice mail. I took my computer to a friend who is computer literate and he explained that I had to disconnect the MJ when I am reading my email in order to have any sound that is associated with email and msgs from missed fone calls. Also, when putting fone nbrs in the directory, you will need to include the area code, even for local calls, not necessary for 800/888, etc calls. Hope this is helpful.
I shudder to even place a comment here. I don’t want a thing to do with magicjack EVER again. I was supposed to have the Gawdawful thing for 30 days free. I was charged before it even got to me . Couldnt figure out how to work the darn thing and then the real horror started! 3 hours of mind thumping headache trying to figure this out in there chat room ( there is no Phone number to call!!!) I returned the thing the next day and was told two weeks later I would get a refund on my credit card in 45 days, but instead they billed me AGAIN, even more than the first time. I just chatted with someone this morning and am praying for my refund. It is a nightmare I can’t wake up from. I’m registering a complaint with the BBB. I need an aspirin!!!!!!!!
Angela…your post did nothing but sounds like a pathetic and completly clueless nitwit making a complaint without giving any specifics about what happened when you ‘couldn’t figure out to work…’ — before you start knocking this product, which btw tens of thousands of people have figured out how to work w/out an issue, you should come to a site like this and ask for MJ user support. I’m a gadget girl and prolly could have helped you, perhaps faster than the MJ tech chat response. BTW, I have bought about ten units for my friends and family and none have had any problems with install. I want to point out again (someone else pointed out on this thread) that MJ does not ‘charge’ your card during the 30day trial period, but they place a credit card authorization for the total amount of the purchase at the moment you place your order, since they have to confirm you have funds/credit avail to buy — they don’t actually hit your card until day 31 from purchase. I know this because I have bought multiple times from MJ. But, based on the content of your post I’m not surprised you couldnt figure that out either. BTW, do you work for Vonage?
Angela,
You must feel cursed.
First they cancel Roseanne and now this.
Oh, by the way, you must freeze your water to make ice and, hurry up, check the timer, I think your salad is burning.
C’mon folks.
Use some common sense and GIT-R-DONE! (Again, for Angela)
I love my magicJack!
If you call the automated ph ordering take your time. Do not let it go to the next step because you can’t. I did this and was faced to try to get it corrected via “live chat”. I did 4 different times and on the 5th try I was written “you will have to do another order because the order was not corrected and entered. I received 1 already but I wanted to initally order 3 and an extra 2 years above the 1st free year. They expected me to pay s/h due to their mess up. They wouldn’t give me a mailing address. Each chat you can print out and save. I did and before the year is up I’m going to find the address and send these copies to corporate office. I am satisfied with the product but I don’t understand why they can’t plug in 1 of their own devices into a pc (I’m sure they are communicating with me on) and talk to the customer. Are they that cheap?
I need to talk to someone. please send me your phone number.
Jose, the best way to get a reply from MJ is to email the Inventor,Founder,CEO,the Magical Man himself and the Great & Powerful Wizard of VoIP, Dan Borislow..
Dan’s email address: dan@magicjack.com
Te Magic Jack is great. I hope it opens up companies like Skype and Vonage even these cell phone companies to stop the mad profit and back off a little and let the consumer gain for once… Magic Jack $30 per year or whatever the cost… I spend $70 a week on gas to worry about a monthly phone bill, WAY TO GO MAGIC JACK kick some serious telecom A$$!
Just need to vent after an extremely frustrating interaction with Majic Jack “Tech Support” with someone who had no ability to help me with my problem, no manager to refer me to when I asked and nowhere else to direct me when I asked.I copied the chat, but have nowhere to sent it to on the site. No help for my problem at all, which certainly leaves me feeling that feedback is not valued and the customer satisfaction is considered a far second to profit.
I would so appreciate a phone number to speak with a live person to resolve my issue.I can live with live chat support if it is effective. I have never had such an unsatisfactory experience.
This was, for me, the ultimate tech support frustration interaction…the kind that makes me want to cancel any product and run in the other direction. This kind of service is far too common and is a real aversion for most of us in the US with a brain who are sick to death of poor tech support systems and the inability to reach a real person, live on the phone..not live in chat. It’s not the fault of the online tech support people who clearly work very hard probably for very little money and want to help…it’s the system that they are given to try to work within.
I chased around and around in circles on the website , trying to reach someone for ‘live chat’ and finally got there after being continuallty redirected to an “upgrade” and a list of answers to questions, none of which were mine.
I find the website not user friendly at all- disjointed, annoying.(including the opening dialog that you have no choice to skip and are forced to listen to, at least until you can find the mute button.)I don’t want to see more informercials/commericals. I want to see and learn about the productI’m considering.(this one seems fabulous enough to stand on its own merit)..I do not care what TV exposure it’s had..or where it’s been featured. I can judge for myself if its a product I would choose to try..I don’t want to be manipulated or tricked into thiking its something it’s not via TV exposure and yet another advertising push. At least not right up front..let me make up my mind by reading about the product and terms of service first and then let me see it’s merits or where its been featured.
I mistakenly got locked into a new phone number tonight–One I didn’t chose or want when I went back to the site to see if my area code was listed yet.There was no verification prompt and no way to escape once I’d mistakenly clicked AZ…my current number was promptly deleted and I had a new one in an area code across the country which I did not want. I do not want to pay 10 dollars to choose a closer number in my original area code (617)when I did not choose to delete my first number in the first place and then I would have to pay another 10 dollars to get a number inside my area code when it does become available.(you are allowed one change for free) I realize you can call free all over the country, but it’s incoming calls that I want a local area code for.
The tech support person could not return my original number to me, could not give me a different one in the closest 617 area code without charging me 10 dollars for getting rid of the mistake AZ number which was considered my second choice. The tech support person had no ability to set the system to cancel unfair charges and reset my account. So, should I chose to continue with Majic Jack, I will now have to pay a total of 20 dollars to get a number in my area code (10 for the return to 617 and 10 for the 207 when it becomes available), when it should have been my second choice and free. I have a fixed income and 20 dollars is a large fee for me at present.This problem could have been easily remedied if there was a prompt in the computer program that assigns the numbers and and confirmation click before the old number is wiped out.
So, no matter how fabulous the product is,(and this one clearly is) if the website and tech support are so sorely lacking…it hurts a business a lot in my opinion. Please fix these problems, and teach tech support to restore original numbers and cancel fees when warranted..or at least give access to managers who can do that.
Thank you…sorry for the vent…just extremely frustrated with my experience right now.
I agree that the website is one of the most irritating that I have ever used.
MagicJack arrived….I get a dial tone but the softphone didn’t and doesn’t come up. Any suggestions? A senior trying to keep up with the times.
Bren,
Just a suggestion, Why don’t you contact the guy that invented this product, his name is Dan Borislow, just go through the comments here and you should see one of them posted his email address.
The guy is pretty good at responding real quick.
I wish that you can resolve the problems that you are having as Magic jack really works great for me and it’s sad that they have such crappy Tech Support system.
Goodluck my friend.
Asamanthk;
This might help.
Go to the following site:
http://www.magicjack.com/1/customercare.asp
Click on:
“have Vista” and downlod the upgarde and install. This works both for XP and Vista.
Make sure your magicJack is plugged it.
Enjoy!
the setup has the wrong area code and will not let me put in the
proper one
I seen it on the TV when I was in the Philadelphia area and called
I live in the York,Pa. area the code is 717 can you help
I have had the MagicJack for over a week now and it is working fine. I installed it on my laptop and it works great. I installed it on my desktop and it worked great at home as well. I took it to my parents house and installed it on my father’s laptop and it worked right off the bat once it loaded up. Everyone that I have spoken to on the phone has been impressed with the MagicJack and are very surprised with the clarity that this gadget has.
The only negative comment was on day 2 of our trial when I called my cousin up and she told me that I was a little ‘faint’. I am fully aware of the reason for that and it wasn’t because of the MagicJack.
So far, it is meeting all of my simple expectations. The next thing I will test is the call forwarding feature and see how that goes.
Regarding the concerns of adware and spyware that some people have been talking about. The only ads that have been coming up are those from the MagicJacks console. I have received no pop ups of strange ads and my computer has not slowed down one bit. I can live with the advertisements that show up on the side of the MagicJacks console.
More later.
….Ron
Lillian Shellenberger;
Unfortunately you have to select one of the area codes listed.
Magicjack only has a limited number of area codes available. Once your area code is availabe you can change the number for free (once only).
I have a question. since you are hooking the magic jack to your phone lines. What will your phone number be? Will it still be a local number? or do you get to choose your phone number? W/b please!
what will our phone number be if we get the magic jack? Will it still be a local number?
Magicjack only has a limited number of area codes available. If your area code is not avaialable you will have to choose one from their available list.
Once your area code is availabe you can change the number for free (once only).
Is MagicJack available for people in Hays, KS. I have been having trouble trying to get one.
First of all….Thank you Dan. I have had my MJ for about a month. I bought the 5 yr plain. I saw Dans interview on CNBC and about a month or so before that i had seen a tv ad. I have had no trouble with it. I love it. I fly over seas and have taken it with me where ever i go. I even used it in Barbados. I called home with the hotel phone, and my kids were able to call me that night in my room to say good night. and its all for FREE. I wanted to invest in magic jack stock but its not trading public yet. So im now selling them myself. I believe this is a great product. I think its is such a great lit hit. I had sun rocket as well as the others. to spend 19.95 for a year. is awesome. someone said it sounds to go to be true it, Well this time its true. I love it and to tell Verizon I no longer need there phone lines. was great.
Thank you dan and Magic jack.
I started using a Magic Jack on my PC yesterday and am pleased with the phone quality calling long distance.
But could someone out there assist me with figuring out how to get sound when there is a video playing on my screen? The MJ website runs you in circles trying to reach the “Live” person it advertises as having (not)and I’m not able to figure out why this device is cutting off sound.
I’ve also discovered that I cannot put my computer into ‘hibernation’ mode since this MJ was installed, which I find annoying. I like to power it down when I’m away from my computer for while. Any assistance out there is much appreciated. Thanks!
Sue
To hibernate, just pull the MJ out of the USB and away you go to Voicemail. When you come out of hibernation, plug it back in and you’re good to go in a minute.
First day with MJ – so far so good – great voice quality. Plus I seem to be able to call Canadian numbers no problem.
Sue;
Check your audio settings in the control penal for the sound problem.
Another way to hibernate is to ‘Log Off’ and then hibernate.
Is there a phone number where you can contact someone live from this company.I purchased one and it will not work, several people on the website help could not help me so they just drop me and ended the session. It still does not work and no help.
How do I contact the magic jack people to get an authorization to return, it you can’t talk to them by phoneI tried that already???
Love it!Future begin with magic jack and it’s here here…
I’m interested to become your agent/representative/distributor or reseller for New England area. Please send me the info. how to get on board. I am ready rock the east coast with magic jack.
I am so excited about your wonderful affordable invention MJ. This the next big deal. Step a side Mr. Bill Gate here Mr. Dan Borislow…
I have involve with a few voip phone company but nothing like magic jack. It is simple, fast, easy, cheap and more….
kennedy – the MJ website has an application for interested Resellers, looks like all you have to do is fill it out and submit. Check it out:
http://www.magicjack.com/1/faq/
I made an inquiry and spoke with Andrew regarding reseller programs. Program is very professional and requires minimum orders of 50 units. They pre-qualify everyone and have resale restrictions. I do not have good distribution, other than friends and family. I think that direct sales and sales channels to partners overseas is going to be huge. Great product.
Andrew can be reached at 215-628-2300 or andy@andymedia.com. Tell him I sent you!
I bought a magic jack about 2 weeks ago. I agree with TL, anyone that has problems with installing the MJ or are asking retarded questions like “If I have my MJ pluged into my PC will It work on my Lap top?” What kind of idiotic question is that? Of course it won’t work if there is no MJ plugged in the laptop!
Next yes you can make cinternational calls with magic jack they sart as low as $.o8 per minute…oir you can buy a second MJ and send to someone in say Iraq and then they plug into their computer and choose the same area code that you selected. then you will be able to talk all day and night long for free…except of course the cost of MJ itself.
NOW, I returned my magic jack because the voice quality was terible on the receiving end of my calls. I could hear the party fine but they said my voice sounded very low and there was some echo. Also magic jack advertises that the jack does call waiting and 3 way calling. That is a joke. My call waiting would only work sometimes, other times if i was on the MJ phone and then got a another call I would hit flash just like a normal phone, then I would get the second person on the line. When I was finished telling that pwerson that i had someone on the other line and I tried to flash back I would lose the first party or I would hear the first original party but they couldn’t hear me. The ther is the 3 way calling , waht a joke! They advertise 3 way calling when in fact it is not 3 way because I cant initiate a 3 way call…I have to wait for a call from someone,then if another person calls I have to hit flash to put the first party on hold and the hit ** to get the other party on in a 3 way conference call. How is that a 3 way call, especially if I can’t initiate the 3 way xcall in the first place.
And the straw the broke the camels back was THAT WHEN I COMPLAINED ABOUT IT TO TECH SUPPORT (WHICH BY THE WAY IS ONLY BY IM) they told me uninistall all of my music players and nero and any other cd/dvd burning software!
The to top it off I was tricked by the order page into buying a magic jack and 5 year contract! then the next day MJ took 3 dollars out of my bank account, then 3 days later they took the price of magic jack including the shipping and the 5 years worth of service out of my credit card for a total of 98.60 + $3 dollars that took as soon as I made the transs action bringing me over $100.00.
I don’t know about anyone else,but when I saw that info commercial on tv on one a major channel, I heard and saw Dan Barsilow or whtever his name is with his cute little daughter on the commercial say that we can try for free for 30 days and our accounts would not get billed if we returned it before the 30 days were up and that Magic Jack WOULD PAY FOR THE RETURN SHIPPING! THAT IS A LIE! THEY DO NOT PAY FOR THE RETURN SHIPPING AND THEY DON’T WAIT 30 DAYS TO BILL YOUR CREDIT CARD.
I suggest to alll opf you that think magic jack is grest, check your last ten transactions on your credit card and you will see that robbed you imeadately when you ordered for eitherr $1,$2 or $3 and then they charged your account within 3-5 days after you received the magic jack.
IF anybody wants to get in on a class action suit or if you know of one please contact me at noshutdown@yahoo.com
I did filled out reseller application twice up to date, but no one have ever get back to yet? How long do you have to wait for an answere?
Is Mr. Andrew the right contact person for MJ distribution/reseller program? my cell number is 978-996-8864. I would like to hear back from MJ resaller department asap. My website http://www.estoreoutlet.com
Perspective from a Mac user:
1) The softphone is not the same on a Mac as it is on a PC. (Weak!)
2) Instructions say to unplug, and re-plug device once a month for optimal performance. I’m finding once a DAY is more like it. Mac OS has NEVER liked devices/ volumes being unplugged without first dragging to the trash, or using cmd-E. But when MJ takes a dump, you can’t even force quit the sucker. Unplugging is the only way. (Macs do not hibernate, but do go to “sleep”. Maybe this is the cause of all the freezes?)
3) If you switch users, such as using Fast User Switching, MJ will NOT work unless the other users have the softphone running as well.
4) I know writing the app with Java was the quick & dirty way, but a dedicated Mac Universal app, with Address Book integration would be sweet.
5) Two icons on the dock, BOTH named magicJack? WTF, over?
5) Two icons on the dock, BOTH named magicJack? WTF, over?
There are two devices, one is the read-only software and the other contains the address book that you can update. Agreed it is not elegant but it does work.
BTW if you want to populate your address book, you can dump your contacts into a spreadsheet and then use this formula to create the entries, then copy the column and paste it into the AddressBook.xml file.
=”"
Courtesy of unofficialmagicjack.forum2u.org
Oops – better go visit the forum to see the formula!
Sorry, no comprende! The first dock icon has the minimal menus: magicJack, File, Edit, and Window. Selecting any menu item does nothing. The second dock icon is the softphone. No address book here. There are two volume icons on the desktop: Phone, and magicJack. No address book in either.
http://unofficialmagicjack.forum2u.org/import-contacts-hack-the-list-in-t1592.html
Where the Excel formula was supplied
To see the addressbook.xml you have to change your options for the folder to ’show hidden files and folders’. The file is located in the magicjack folder under magicjack (Vista only) folder.
Just got my Magic Jack yesterday and everything seems fine so far.
Got my MagicJck last week. So far I love it! I have several family members and friends interested in it but we need local numbers. When is Idaho (208) going to be available?
i have a question? i will be leaving for iraq in less than 14 days. but we are gonna have an internet in my room were we are going, can i still use magicjack internet phone over there so i can talk to my loved ones over here in the states?
It has been used successfully in Iraq.
Google ‘magicjack iraq’.
I would register it over here before going to Iraq and preferably take the PC/Laptop that you registered it on with you there.
Well, I still have no luck of to whom or where to contact for reseller program. I filled out application three time and it has been 2 week as of today. Does any one know? Thank you all in advance for your time.
http://www.estoreoutlet.com
kennedy, I’ve a MJ reseller since April and I’ve been selling them like hotcakes ever since. Not sure why your reseller application did not move thru their process since I was contacted in less than 24 hrs from submitting my application from their website. (appears on FAQ section and look for Resellers) Also you can prob also contact them by emailing the following address:
magicJackSales@proactive-events.com
Thank Scott for taken the time to care. I will try to email to follow up. I would like learn more from you. Can you be my mentor. MY MJ #978-322-0248 I would appreciated if you can give more info regarding your reselling activity. My email: skyusacable@comcast.net My website: http://www.estoreoutlet.com
I contacted Andrew regarding the reseller program today. He was great and very knowledgeable about magicJack and marketing. He is with the company that has distributor rights and manages all the retailers. I believe he is the inventor’s brother, since they have the same last name. He pre-qualified me on the phone then sent me an application immediately. Not everyone gets approved and there are no exclusives (states, countries, towns, etc.) They are not looking for one-shot deals but responsible business people with true distribution channels. It was nice to talk to a real person. He did note that he was not a Customer Service person and that was handled 100% online through the FAQ and Live Person. He noted that the inventor was known for great customer service and it is a high priority. Andrew is part of Proactive Events, the master distributor. Contact him at andy@andymedia.com Good luck!
June 11th, 2008
Precision Electronics Corp.
100 Old Camplain Road
Hillsborough, NJ 08844
Tel: 908-595-1300 x 110
mbisk@precisionelectro.com
From: Michael Bisk, President
To: Mr. Dan Borislow, President
Dear Mr. Borislow,
It is my pleasure to send this email to a brilliant person.
I will try making this brief, as I know you are a busy person who may not have the time to read through
long emails.
Last week I had a major issue with my MJ. I contacted your c/s dept via chat. I was chatting away for about an hour, with terrible results.
I had explained to your tech that the unit works fine, I stated that I just cannot properly register the unit. This was the 2nd sentence in the chat. The 1st sentence was “hello.”
He walked me through the web setup ( I really don’t need him to “walk” me anywhere, I design electronic equipment and write specialized applications source code ). To make a long story short and after loads of frustration, I asked him to read the 2nd line of my chat. I said ” The unit works fine.” I was on the phone with the 1st fellow for nearly an hour. He was oblivious
and was not paying attention for my reason for calling.
He then transferred me ( via chat ) to another person who said that they can help. After we chatted for about 15 minutes, I explained to him that my time was valuable, and please call me in the morning. It’s about a week, and still no call.
You have a revolutionary product. I was even thinking about a distributorship for two of my other companies, but after this fiasco I soon learned that without the proper tech support,
no matter how great and revolutionary your product is, you are as good as your weakest link. In your case, this is your terrible customer service department. I am saying this constructively.
Just the same as your time is valuable, mine is also. Over one hour on a tech support chat typing back and forth to an idiot, I can’t help but get upset.
Never-the-less the problem is not resolved and I am fearful of your product. A small percentage of money that it cost for you for this elaborate network should have been spent on a staff of
tech support people that know how to read and learn how to return a call. I am surprised that with the MJ, you have not ‘farmed’ out your c/s to India or the Far. Even though am sure this product is rock solid there are many people that are not computer savvy enough to install a
simple USB device and tried installing on an unsupported O/S.
Thank you for your time needed to read this letter.
Sincerely yours,
Michael Bisk
President, Precision Electronics Corp.
Well , Well , I see the Famous Mr Victor from magicjack.ca has time to come and comment here , but can’t manage his own website which is not magicjack’s webpage this guy is a reseller and damaging magicjack because 1 his phone number is a box , but thats okay as long as its not like that24 hours a day 7 days a week ! also not to mention not answering emails but can come her to defend himself (probablly because he does not want to look like a fool in front of Don ,, hey a ticket system that so happens to not work , taking money thats okay , your website may be hosted in the usa but you are under canadien laws , i would strongly suggest you clear up your act or post the reasons why before this is submited to the RCMP Fraud division which do investigate things like this , seems you think you can laugh at the law (ref to Hamilton Police ) Lets see you clear your name here and fix things up !
Waiting
I cannot go to standyby or hibernate modes. The XP OS simply ignores my request. I’m affraid I’m going to burn my fan out or ruin the motherboard. I could always power down. Any suggestions to get arround this?
Not sure why Mr. Bisk is reprinting his email here. Never heard of someone not being able to register the jack even though he says he can use it. I had to register my jack before I used it. Maybe he was using someone elses jack. I had two issues and I used the Customer FAQ once and the chat once without problems. People should chill out before that type wacky letters that only make themselves look bad. Maybe its not even him. Anyway, go MAGICjack! Thanks for saving me enough money so I can fill my gas tank now.
The Credit Card billing policy makes sense.
I recently bought magicJack – and am incredibly pleased.
As an employee of a card issuing bank, I may be able to provide some insight into the billing issues.
I think all the rants and raves about credit card billing with the Trial Period is easy to explain.
It appears that magicJack is getting certain charges pended or authorized on credit card for the $39.95 unit and the $6.95 per unit shipping and handling. This authorization means that magicJack, the company, can essentially hold the amount – no more – to settle or reconcile in 30 days. They do not get your money and you do not owe the money until they settle in 30 days. I also understand they do charge NOW for additional years of service and any upgraded shipping. I assume they will refund your additional years if you return prior to 30 days.
All this is standard policy and meets the conditions of a merchant agreement.
Keep in mind, if they do not get authorization and place a hold on yoru money, they made be out of luck when they attempt to get your money in 30 days. Think of it as escrow. I believe that debit card transactions must settle immediately since they have way to collect in 30 days if you have no money – except to file claim with yoru bank.
Here is an example of an order confirmation (that most people do not read)
Order Summary
Qty Item Description Price Ea Total Price Charge Date
—– ————————————————– ———- ————- ———–
1 30 Day magicJack Trial 39.95 39.95 05/26/2008
1 Gold Plan/2nd Year Upgrade 19.95 19.95 04/27/2008
1 Shipping & Handling 6.95 6.95 05/26/2008
1 magicJack Express Tracking Mail 3.95 3.95 04/27/2008
————————–
ORDER TOTAL: $70.80
Hope all this helps!
when i use magic jet the number dials out but i can not hear anything or if i get a call i do not hear the ring or the perons voice and do not know what to do i can not find an 800 numbber to call about this….
Ordered mine on a Sunday, had it the following Wednesday. Plugged it in, filled in some info (only regret is that they didn’t have my area code) and had a dial tone within 20 minutes. Excellent sound quality…very impressed so far. Waiting for things to go wrong like others complain about. Too good to be true, thus far.
I have owned the Magicjack for a few onths now. It’s pretty good for the price. I had a tech issue tonight, I was messing around trying to found out how to use my magicjack account with a pbx system. It seems with the older magicjack you could peek into the magicjack, get the usernam and password, then use your account on other phone systems. Well it caught me, and started the “new update”. Long story longer, I screwed around and had cookies disabled, the phone would not register. It was saying “no serial sent” or something like that. Well I chatted with tech support, they had me up and running within 5-10 minutes. It was mainly the cookies thing (had my browser set to not accept cookies except for certain sites).
Most of the people on here complaining about tech support; you people are a bunch of whiners! No area code that you want? Well it’s just not avaialable, you will have to wait or take what you can get! No need to waste tech support time for this kind of crap! Poeple like you, should just be happy to pay out the ass for AT&T, Verizon or Qwest. THey charge enough that you can waste hours of their people’s time with your drivial manutia.
If your computer is a piece of crap then upgrade, you can’t blame MJ for that!
Incidentally, when I first got MJ, it sounded bad. Later I upgraded my PC. Looks like it was at least partially due to the old pc motherboard, one of the power wires was not on right, so it wasn’t getting enough juice to run it I think.
For the price, I don’t see how any reasonable person would have any complaint. Helps keep you from going over on your cell phone minutes, too. That is enough to pay for itself right there.
Majicjack is doind a fine job.
I would like to talk to someone about the price i was charged for my magic jack. Iwas told (1) that i would not be billed for one month and (2) I was to recieve my magic jack with free shipping and handling and get a one year free. So I would like to know why I am being charged 66.85 on my credit card right now and I haven’t got the magic jack or the free trial yet, however I have been billed so is this not true because if it is i would like my credit card refunded and I will send the magic jack back when it arrives.
Thank You
Robin
I have been scouring the internet for info on magicjack this is one of the results i got, i have read all the comments here and other places too,my wife ordered 1 MJ from magicjack.ca , she has not received it yet but i can tell those of you that ordered from the canadian site that first of all it is a legitimate site , i have emailed Mr Victor and he has replied and to top it off i did speak with the gentlemen this morning around 10 am , okay people i understand it is hard to reach someone in person and emails might be slow but don’t forget with all the advertising lately they have been flooded with orders and people calling in with questions , i too had problems reaching on the phone but did get through.
Now this being said let me make a comment on the connections issue , since we do not have our MJ yet i can not say i will not have any problems but i can tell you a friend of mine has called me many times using his and the sound was so good i thought he was on a land line , for those having problems i would check out the web there is lots of information by other users on how to correct problems and also an unofficial website with lots of great info, the other thing i wanted to mention was the issued phone numbers , if you all read it does say you may not be able to get a local number and that when 1 is available you may change no charge ! The other thing i wanted to say and do not want to insult anyone at all but what does one want for 20.00 a year? Even if i could only use it to make calls , i am saving money ! It cost us from the canadian site 61.00 this is with S&H plus tax , my cheapest thumb drive cost me about that delivered and i can’t phone with it. I have been using skypeout for quite a while and let me just tell you issues i see posted here are similar to what i experienced with skype,sometimes i get a clear connection sometimes i don’t, anyway i stand by this product(MJ) and would have loved to have had the chance to get into that company , people please do research to correct your problems instead of slandering anyone that does not agree with your opinions do some searching and you will find a solution to fix it up as with any computer related problem and that my friends i have had many…
one last word don’t let the big phone companies win , they sure do not want you making free calls over the internet !
PS i made my comment using my real email addy
hope you all find a solution to your problems
Alain
MagicJack work flawlessly for a week. Now, I cannot receive calls. Plus, I cannot access the HELP topics on the Magic Behind… page. Neither can I get a LIVE person on the help page. So, I have call ability going out, but not in. Can someone assist me? Oh, I did use the Magic Fix —– it did nothing that I can see.
For other Canadians that might order MJ, magicjack.com will accept your order for US$46.90 and it ships from Toronto in first class postage. Also the Canadian exchanges when available will carry an additional annual charge.
Ray
i had left a comment for you but it was removed because it had a live link Sorry . Ray do a search there is a non official website that can answer all your questions
Alain
Hi – Thanks for the great post. I purchased magicJack a few months ago and it’s been working fine, setup was a breeze and the cost is a bargain compared to AT&T. I think this company is experiencing growing pains – and probably didn’t ramp-up enough for the strong popularity of the product.
Phone quality is decent (for the price); however, I did get annoyed by the popup window that dominates the desktop when someone picks up the phone or calls.
So, I made a small utility to block the popup window. It lets magicJack work normally and you can easily enable the softphone (popup window) when needed. If your interested in giving it a shot, it’s freeware and available at download.com (search for “MagicBlock“).
:)
All the Best,
Jeff
WITH MAGICCRAP, YOU AGREE TO:
(1) SIGN AWAY YOUR PRIVATE INFO TO OVERSEAS ENTITIES UNRESTRICTED BY U.S. LAWS;
(2) DISCLOSE TO UNKNOWN PARTIES YOUR CALLED NUMBERS AND CALLING PATTERNS;
(3) ACCEPT, LIKE A PASSIVE SUCKER, TARGETED ADVERTISEMENTS AND OTHER ANNOYANCES…VIA YOUR COMPUTER, TELEPHONE, MAILBOX, ETC.;
(4) SUFFER OVERSEAS, ENGLISH-LACKING, ONLINE IDIOTS FIELDING YOUR QUESTIONS;
(5) SUBMIT TO PRIVATE-COMPANY/PUBLIC-OBSCURED INVENTOR DAN BORISLOW AND THE REST OF HIS MONEYGRUBBING A-HOLES HIDING BEHIND THEIR INCOGNITO WEB SITE…NO CONTACT STREET ADDRESS, DIRECT PHONE NUMBERS, ETC.
SMELL THE RATS?
THE GRAND TOTAL SPENT BY EVERY FOOL WHO SAYS, “IT’S ONLY A FEW DOLLARS TO TRY IT!” MAKES THESE RATS MULTIMILLIONAIRES!
HOW MUCH IS OM GETTING TO SHILL THIS ONE?
http://www.bbbsoutheastflorida.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=92003333&sm=#ComplaintExperience
Why so paranoid? You seem almost scared of it. Do you by chance work for ATT? Comcast? Cable? Qwest? Stop spreading propaganda. I’ve been using it for sometime now and it works. I was sceptical but gave it a shot anyway and have not been disappointed. I have recommended it to family and friends.
Me again. My MagicJack can only make outgoing calls. When incoming dials my number you cannot get past the Harrisburg area code. 3 DIGITS AMD Message says cannot be completed as dialed. I had ONE WEEK of flawless service — even the mailbox worked! Now —- outgoing only. I need a real phone that people can call me on and even leave me a message. Hopefully someone can help me. Or, when I return it I hope I have no problems.
Oh, I forgot. The MagicJack web site is worthless to me. The MagicFix did nothing (twice). The “read these” did not do anything. Click on a topic and it turns color and that is all it does. The “live” button gets me no where so I guess it died.
It also DID NOTHING for me either(TWICE). So much for the MAGICFIX software. Cant Call anyone either as there’s no Telephone numbers to call… ie NO SUPPORT. and that’s with my already installed Phone Service….
Not Paranoid. It just DIDNT work!
BBB here I come!
Guys if you need help go and google non official magicjack , the website is full of people that can help you find a solution because they are users that had problems . Go check it out. I received mine today and it set up in less then 5 minutes and this including regestration and phone number choice and it worked right away , i have to say i was expecting to have problems because my computer is loaded with programs that some caused issues between themselfs but magicjack had no problem at all and if i do run into one i regestered for free on the nonofficial website.
Hope this may help some of you the website is really great i read quite a bit about the issues so i would be familiar with them before getting my MJ,luckily i had none.
I really love my MJ
Alain
I’d like to purchase a magicJack to be used from the Caribbean (Jamaica)to call the US…
Is this service available?
As long as you have access to a PC/Laptop with XP or Vista and a good quality high speed access to the internet you can use the magicJack from any where in the world. The only problem would be if the local internet provider is blocking VOIP.
I would register the MJ and make sure it is working in US/Canada before sending it or taking it overseas.
Majic Jack has shorted me 36.95 from my refund and this was intentional
as the refund was issued in two parts.
Not the money back guarantee they offer,
How many other who have ordered their product have been short changed their refund as well???
I have filed a complaint with the Better Business Bureau to Take Legal Action against them.
Not to seem like sour grapes, but why should I have to google anything? The think worked for a while. I should be able to go the MagicFix and have it fixed, OR I should be able to go the Official Site and read the help topics and find a fix, OR I should be able to click on the live help and get some! It seems like the users are the ones that are carrying MagicJack. I noticed one guy even made a patch. I can’t do that (not enough skills). I just what the thing to work like it did. But thanks for the suggestions. I believe I will just ship it back, hopefully, saving me the $39.95 with which I can purchase beer to cry in.
$15 shipping and handling for Canada? You’re kidding right?
Chris, We only had magicjack for 2 days and they were witholding funds in our bank account namely $46.90. Granted, the amount never came out of our account, but even though they put it on hold, before the 30 day free trial was over, it put our account in the negative. We had an overdraft fee of $30.00, which my bank said that Magicjack is responsible. I chatted with an online Magicjack agent and they chatted with me until I told them they owe me $30.00, then they left me hanging. They have terminated the chat session several times because I backed them into a corner they couldn’t get out of. They knew I was on to them being scams. I also filed a report with the BBB and with the FCC and with Florida’s attorney general Bill McCollum and several other government agencies but I don’t think anything will be done about Magicjack because not enough people are complaining about it.
Magig jack worked fine first day and then developed multiple problems.
I or the techs could not correct them. Removed the little usb extension cord and pluged the jack in directly. Viola, everything worked.
Yea, it’s me again. Guess what! I went to the web site to return the MagicJack and clicked on the icon to get a RMA. I put in my email, my tracking number, and my order number (only two are required) I clicked proceed AND………got a message that no order with that info was found within the 30 day trial period. I ordered it on May 31 —– is it June 30 yet?? Geeze, I don’t even get to cry in my beer since the money was spent on Magic that made it disappear!
Re: Magic Jack
This is a follow-up to the previous email.
I had contacted the Magic Jack’s customer service and they have answered all of my questions. Mr. Borislow is a a gentleman and strives for no less than 100 % total customer satisfaction.
Many installation problems arise from customer error, and this is not the fault of the product. If you follow the simple installation instructions, Magic Jack installs flawlessly. They even include a simple upgrade, which will repair any possible installation issues.
The Magic Jack is the best value on the planet. The installation is simple, and you can save thousands of dollars on your phone bill.
This one is a ‘keeper. ‘
Two thumbs up on Magic Jack !
Michael Bisk
President, Precision Electronics USA
i got magicjack ,, tried to get it to work last nite , and today ,, no good , cant even get a dial tone,, anybody got any ideas, what to do? who to call ,, please email me ,, thanks bill,,,,, caprice2dr@yahoo.com
I received my Magic Jack two days ago. After I plugged it in and registered it I went to use it and It begins to start and then gives an error….Please connect to the internet and double click here (error 3).
When I ran Magic Fix and downloaded the update file it still won’t work.
The Magic Fix says all items are ok except that the Magic Jack servers are not being accessed. Make sure the Firewall or Router allows ports
5060 and 5070 UDP for Call4Free.com
Have made changes to Internet options cookie controls, turned off the firewall, added http://www.reg.talk4free.com
I’ve spent hours online researching and with live chat and still my Magic jack doesn’t work.
When I double click and type in my # and password and then restart
I still get the error, when I try to redial a number that fails
I get a message waiting for proxy registration and then it fails.
Can some PLEASE help me with this problem?
I just received the magicjack on Monday. I can make calls, hear the party I’m calling but they can’t hear me. I have spent 4 hours chatting with tech support, have run every upgrade, etc. with no resolution. I see in reading some of these comments that others have this problem … does anyone know how to resolve this issue … would appreciate your input.
Tried to make a call this evening and got nothing on the fone. Went to MJ home page and was going to try and get the problem fixed and I got an update page and clicked it and it ran and now I can make calls. It would be nice if MJ could send and email and tell us to do that. I don’t know if I stumbled onto the solution or what! Everything fine now and I am still enjoying the in/out service along with all the other features. Thank you.
First off the 30d trial does not exist! they charged me the next day, then i told the I/M thing (that i think is just A.I programs No real people)you charged me they removed the charge so i thought, really they canceled my order then a few weeks later i found out they did not even have a record of me on there canceled order database, Im waiting for the magicjack not knowing my order was canceled. I re-order get it its cool for a few weeks sometimes bad connection but ok for the cheep price. They charge me for it again yes i was double charged. and they denied the fact that they did so. No 800# just some I/M Bot program live person yeah right. I had to dispute the charge at my bank got the money back from my bank cause of my fraud protection. MJ my refused me a refund. so i still have it it works either crystal clear or not at all. 50/50. if this is how they do business they will be bankrupt soon! buyer beware. still its a cheap phone if you can get it to work use your own discretion. be careful
I just got my MJ today, it works GREAT! I never thought it would work as well. Mary as far as the charge to your bank and holding funds, their site said it would happen when you ordered it. When you go to pay, it clearly said if you use a debit card, your bank MAY hold funds even though you do not have to pay for it until the end of 30 days. It also says, if you cannot pay right now or have funds held, you can cancel the order, etc and says how to do it. I’m sorry this happened, I used a debit card to, haven’t checked my account to see if funds were held but I had enough to spare in case they did. MJ is worth it. As for MJ having our callng patterns and numbers dialed and all that, so did the phone company and any other provider we ever used as a phone service.
Tim
yes i would like to know wind i am going to get my box it been 3week now
and i still dont have it what going on here no phone numbers to call and find out about so can you tell me what going on here because i am going to get pissy off here
Not as advertised. The voice mail worked at first, then stopped working. The site’s checkup software says everything is working, but it’s not. Often, when you try to dial a number, you get into an infinite dial tone loop. You can NOT get any answers from the company – they have no phone, useless FAQs, and no chat that I have been able to initiate – I just keep getting looped back to the same useless pages. The voice mail used to send an audio file to my e-mail address after a while. Now I can’t dial my number and get anything but a dial tone (from magic jack’s phone) or a ring with no voice mail answering. No one can leave me voice mail. It just doesn’t work. Very often, the voice quality is terrible – inaudible, surging in and out, and requiring a redial. Other than that, it’s a good deal for the money (!)
I give this product a 3/10. It either works poorly or not at all. Why is it that the sellers/support technicians of this product call you back from a landline??? Hmmmmmm…I wonder. Maybe because they don’t believe in it either. And what up with Canadian numbers? I chatted with the US parent company and they say Canadian numbers may never be available. Just a matter of time before this product will magically disappear if you ask me.
I found out later that the jack will not work if you have satellite. Shoot I have satellite and not able to use DSL nor CABLE. I was trying to find the customer service contact. Can not find a number to contact them at. I need to cancel my order that I placed today. Is there any help out there?
Thanks
Yes I ordered the magicjack and got it yesterday ( 7-3-08 )
For some reason it didnt work from the start,I would like to send it back and replace this one,,Help please
I also found out later that magic jack doesn’t work with satellite internet. The company needs to make this more clear and quit wasting the time of individuals who have to use internet satellite.
I also tried to cancel my order the same day and had no luck.
With this product I would definitely say “Buyer Beware”.
Kudos to those of you who have had good luck with the product.
i bought a magic jack but heads up for false advertising thay put a hold on the money it cost thay dont wait 30 days like thay said thay sent me an email staighting we wont withdraw funds untill july 27,2008 but thay put a hold on right after i ordered it. caused me to have to pay overdraft fee 35.00 the next day i got ssi disability derect deposit.if thay woild have waited like thay said i woild of had money in bank. thay shoiuld tell people thaywill take money up front
i have this magic jack that stop working,i dont know what to do.
Will MJ work with Skype?
I got my MJ in the mail today. When I went to set it up with the area codes in my state, the city that I live in is not on the list. They have only two cities, so far I guess, and they are both long distance for any to call. I have no phone number to call to ask questions. Does anyone have a number to call the company? Do’t know if I’ll be keeping it or not. But it does work well so far.
I was surprised by a phone call from my friend in chicago, I thought he had changed his Cel Number. HE said he was calling me from his magic Jack. His voice was so clear, better than his cell phone. HE is planning to take it to his wife who lives overseas, so they can be in touch at all times, saving themselves 1000 of dollars on international calling cards to call Morocco. He will take the set to his wife so she will have magic jack in morocco using a US Tel Number. I am happy for him, and now I will buy MJ myself too since I too have family overseas. he paid $40 for the set and it will cost him only $20 a year to be in touch with his family.
Can someone tell me the explicit steps needed to initiate a three party conference call using magicjack.
‘
On my regular phane, I call the first person, hit the flash button, get a dialtone & dial the second person. I was able to successfully do that.
When I try to do the same with the Magicjack phone, I do not get a dialtone upon hitting the flash button. Howevever a dial tone does occur when I start dialing. However, the connection to the sxecond party is never made. When I afterwards flash off the 2nd party, the first party is still on the line.
HOW DO I COMPLETE THE 3 PARTY CALL????>
we have a magic jack but people we are calling are having trouble hearing us, we have tried 3 different phones and have the same problem on all phones, we tried hooking up to my husbands computer and it was no better and he has lost all sound on his computer, when we switched back to my computer he still has no sound. I have been trying to contact magic jack and not having any luck, if someone knows how to contact them pleas let me know..also an address would be nice I can’t find one anywhere.
Last night, I signed up fpr 5 years of Magic Jack services for around $100+. The screen said that I would be sent a confirmation email within one hour. I received nothing. Please let me know if you received my sign-up. I am concerned that my credit card info may have been stolen. Janet
I got my jack about 3 months ago, It is the worst, you cannot even send a fax on this thing.
The connection to toronto is horrible you have to wait 35 seconds for a connection.
And mind you, the reception everywhere is horrible, people keep asking me to call back from a better line.
It sounds likes chipmunks some days, other days it sounds like you calling from mars, with all the breaking up of the words. yesterday I set up my phone line which I am using for buisness, and when I recorded the voice mail and listened to it, it played back in slow motion, tripping out every second syllable, and for the first time, I realise what other people hear when I talk.
Thats ridiculous, I have downloaded their Magic Fix so many times, and the reception is still horrible.
So what am I paying for?. If I cannot even complete a call, sometimes, I have to call someone back 10 times for me to relate 1 sentence.
Magicjack needs to get their act together, great innovation, great product, but very poor reception, so it makes it usless!!!
well I finally found a phone number that a for real person answers…I called my credit card and told them not to let magic jack put through charge and they gave me the phone number, of course that number didn’t work but they gave me the number for billing and wonders of wonderss some one answered thet gave me a RMA which is a return magic jack number..hope this helps someone was really getting to me and the return address is the same as the return address on the magic jack when you received it..Magic Jack P O Box 6846 West Palm Beach FL 33405
To Janet Frayer post:
Why didn’t you provide the phone number in the post for the rest of us wrestling with this company ?
I have the magicjack in Canada and it works great 100% of the time. Great investment!!
My MagicJack has quit working, please advise, how I can get it fixed.
C. M. Wilkinson
3209 Bon Air Ave
Louisville, KY 40220
Pow3@Insightbb.com
I have been working with Magicjack for hours. And it still will not work,and I want to send it back when I tryed to get my RMA number to send back, was told no order found. So now I have a Magicjack that does not work,and no way to send it back. If there is someone can help I would like the help. Howard Hetzel@depewvice@aol.com
I SENT MY MAGICJACK BACK TODAY. ICANCLED MY ORDER AND THAY STILL SENT MINE OUT PLUS TOOK MY MONEY OUT OF MY ACCOUNT BEFORE 30 DAYS AND I;M MAD. I WANT MY MONEY BACK.
DOES ANYONE HAVE A NUMBER TO BESIDE THE 1800 NUMBER?
Misti…you need to follow the Returns instructions on the magicjack website:
http://my.magicjack.com/returns.html
DEBIT CARDS, GIFT CARDS AND CHECK CARDS DO NOT RECEIVE THE 30 DAY FREE TRIAL. THEY DO RECEIVE A 30 DAY MONEY-BACK GUARANTEE.
DEBIT CARDS, GIFT CARDS AND CHECK CARDS ARE NOT CREDIT CARDS.
Every whining customer who moans about magicJack taking their money NOW versus in 31 days AGREED to those terms at point of sale.
For consumers, the difference between a “debit card” and a “credit card” is that the debit card deducts the balance from a deposit account, like a checking account, whereas the credit card allows the consumer to spend money they might not actually have (but promise to pay later to the card-issuing bank).
Merchants can hold your money on pending sale for CREDIT CARDS.
Merchants, by law, who accept DEBIT, CHECK AND GIFT CARDS, must secure their funds immediately upon the sale to guarantee they get paid.
Another issue, WHY WOULD ANYONE PAYING $40 FOR ONE YEAR OF SERVICE RETURN THE ITEM BECAUSE THEY GOT CHARGED FOR THE ITEM?
Stop the madness.
magicJack rocks the world!
At $40 for the first year and $20 thereafter it is a good deal – but beware, it is not “the VOIP solution”. It is a great additional resource to those that will continue their traditional phone service and are looking to reduce the long distance charges. Expect to receive adequate voice quality – adequate, but not great. Expect that MJ will successfully call most phone numbers – but not all. Calls to several businesses could not be completed. Also, many cell phone numbers also cause MJ to fail. Online technical support is staffed with dedicated people. However, some of the glitches of the Magic Jack simply cannot be solved. For some customers, it is possible that they may never have a glitch depending upon their calling requirements. For most of us, Magic Jack is not yet the answer. Another note, I tested the endurance of the tech support staff. The glitches that I experienced simply were not solvable and I wanted to take the support to the logical end that it could not be fixed. After 8 to 9 hours on one day with no solution, I was prepared to continue the next day. I made one call. The techie, after reviewing my call history, told me that because of my Operating system (XP with SP3) MagicJack was not compatible. I have 3 computers in the house – one with XP SP2 – and it did not work on that one either. The interesting point here is: WHEN THEY NO LONGER WANT TO CHAT WITH YOU – THEY REMOVE THE ONLY LINK TO TECHNICAL SUPPORT FROM YOUR “MY.MAGICJACK.COM” PAGE – EFFECTIVELY SHUTTING YOU UP. Workaround is http://www.magicjack.com/4/magicfix.asp
When you say your magicjack is not working can you be more specific. What error messages if any are you seeing
We got ours (2) and after many steps ( I originally forgot about the validation email.) finally got everything working – I THOUGHT. Every call to family – they said they could not hear me or the static was so bad they couldn’t hear me. I went online and was shocked to see so many complaints – not just about performance – but also about being charged BEFORE the end of the 30-day FREE trial. AND some were charged way more than the $39.95. One woman was charged $172 and the customer service seems to be non-existant and getting a refund a nightmare. I called my bank to see if a charge had come through yet – it hadn’t, but since we knew which card had been used ( a debit card) – we just canceled the card and I will return the units in the next few days – well before the end of the 30-day trial. If they try to put through a charge early – THEN maybe I will get a live person calling me to see what’s up. This sure beats waiting and then having all that hassle to get a refund. Please pass this info along to others having issues with this product.
As of 7/27/2008 there is NO tech support functioning. I just checked EVERY available link; the links are dead, deleted, or otherwise unavailable. Customer care personnel are scripted in response with no idea how to help or to whom you should be referred. No chat, forum, email, or phone number is available to provide technical support. Your ONLY alternative is this website with its direct connect to Dan.
I am a HAPPY customer with nothing but praise for the device and the phone service; however, somebody needs to get on the stick as many people are beginning to see this as a fly-by-night outfit due to a lack of support and terrible communications with the company. All efforts are focused on sales at the moment (MagicJack aired again on Sci-Fi/Comcast this morning.) with little regard for issue resolution.
I recommend MagicJack to everyone with a phone bill. One thing for those who need a phone line for Internet access – you will STILL NEED your phone service. You must have an active internet connection for any VOIP service to work. Overall, MagicJack works great for my Vista HB with P4 at 3Ghz and 2GB RAM. Remember: Beta gets BETTER, like a fine wine…
As an after thought, Dan might be overwhelmed by email. The “name” link at the top of this post is direct to my MagicJack blog post. Any current technical problems not already addressed (PLEASE READ THE COMMENTS) may be posted as a comment to my post and I will try to help. I will be monitoring the comments by email through Disqus and will respond as soon as possible.
I also have multiple IM clients installed should direct contact become necessary for a walk through.
Hmm, curious. My first post never made it to publication. Very interesting considering I posted that NO TECH SUPPORT exists for MagicJack. All links dysfunctional at best; Customer Care personnel are scripted in response with no referral information. There is also no way to send them an attaboy or a link to a positive review. Ridiculous! All efforts are on sales with NO SUPPORT from the company and plenty of issues and complaints.
Furthermore, my post with the name “w2wScribeMagicJack” was an “attachment” to my original post which contained much negative commentary about the tech support issues, along with a call to the company to get its act together. Now the post has been taken out of context so, I might well no longer be available to assist. Why should I provide support for a company that refuses to provide its own and then alters my intent to suit their own agenda? Sorry people, you really are on your own.
Good grief. Now my first and third posts are present and the second is missing. Maybe tech issues are contagious around MagicJack. I give up.
I should know better than to expect posts to appear as expected. My post concerning the alteration of intent is just wrong. Sorry about that. Apparently there was some glitch within the system which made things look different than the reality. Some time later all my posts are there and I am seasoning my crow.
I’ve had a MJ for a few days now, and seems to be working very well. I registered it with a number in my area code (770), and saw that keeping an existing land line number would be available ” in the near future”. I’m keeping my land line as back-up for the time being, and would like to keep the number. When can I do this?
I have had the magic jack now for 4 months or so and it worked fine accept for sound in the day just fine. But about 4 weeks ago just after magic Jack announced its merge with AT&T I now can not receive calls or voicemails. When people try to call me it either tells them it is blocked or I am not available and when I try to get the messages there are some but no sound to them. I have worked many many hours with the magic Jack tech and always they put you thru the same antics over and over like they are reading from a paper or somethng and when you ask to speak to a teach they disconnect or they put one on and he tells you the same things over and over as well. I know the problem has something to do with the new merge as everything was fine until then I have tried to find phone numbers to call these people and it is not possible as there are no phone numbers anywhere. Someone please help me as I need this phone badly.
Kathy
Whoa…plenty of conspiracy theorists out there.
MJ has certainly made it more difficult to reach TECH Chat. I am sure this is because 99% of problem resolution is on their site in FAQ or elsewhere. Dan doesn’t want every lazy sh*t pressing the proverbial “O” for Tech Chat and wasting money.
we have 3 different phone lines coming into our home. will i need to hook up a magic jack on each line? also we have 7 or 8 different lines coming in to our home on each line how will this magic jack work on the line for this. also will the phone company disconnect my other services with them when i hook up the magic jack or do I have to cancel the service my self.. also do i need to no how extension phones work on this service? thanks charles Hocking
It seems that MJ doesn’t allow me to power down my computer(sleep or hibernate)while the MJ’s connected. Am I missing something? Will I be able to receive calls if powered down?
We ordered our majic jack through the site. We did not receive a confirmation email. It has not been deducted, nor have we received it. When I go back on the site there no other way of contacting them. No email address, not phone number, no nothing.
That’s not all, there has been an attempt of a $500.00 dollar charge to our account at a wal-mart 250 miles away from our home. Yea, why charge the original amount of $50.00 for the jack and number when you can steal $500.00 from the customer.
I believe that site is a boggus site intent on theft. There is now a bank theft investigation and Wal-mart is also investigating.
Someone please advise. I need a phone number for majic jack so that I may call them and see what’s up.
Anyone who can help, or has a number to call, please advise.
Thanks
Eileen
Does anyone know if there is an Alabama Area Code that I could be using, right now I’m operating out of the Atlanta, Ga area code, my unit works just fine, I have done away with the home phone and went to the Magic Jack totally.
I have tried everything I could to contact them by a phone number, or “E” Mail address to no avail.
We are sticking with MJ even though we agree with comments about lack of knowledgable support via chat. The main complaint comes from our local friends who attempt to call us & are forced to use long distance because although we got our area code, the exchange is for a town 500 miles away. We seniors counting every penny to survive, cancelled our voice phone service to save money after installing MJ. Now we’ll have to give our friends our emergency cell# & call them back or pay for cell time. We sure hope you intend to expand the telephone #s statewide as well as countrywide. At the very least this aspect should be included in your sales pitch info.
Not unhappy but disappointed.
in july i called and orderd a magicjack it was payed in full, i’ve not recived it and i don’t understand why this company does not have a phone number to talk to someone in person, this is a poor show, when you watch the advertisment on telavision, you see an operator come out and tell the sales person on just how many are left to buy, i’ve not been able to find a number to talk to someone in person, after all i gave magicjack my cretit card number, and now i’m very upset on how you do busness, please someone in the company call me at 407-334-9486. and let me know if you are still in busness or what thank you, larry terwilliger, the date now is 8 8 o8 of august.
Larry T. – email Dan Borislow the MagicJack inventor at dan@magicjack.com
If you are a MagicJack user who’s experiencing that constant bad phone connection where you just can’t decipher or make sense of what the recipient on the other line is saying, well, I found the solution!!! It has to do with you network card not being optimized. I know, what does that have to do with MagicJack as it’s plugged into your USB. The answer, your pc is not not utilizing your full Internet connection messing your VOIP connection. Here’s how to fix this issue.
http://innervibrant.com/MagicJack.aspx
Good Luck Tony
Tom – There are now Alabama Area Codes available for magicJack. Check this link and you will see what area codes are available for Alabama.
http://www.magicjack.com/areacodes/
just got magicjack from california and use it here in the philippines
but after a month we can no longer have a connection although the internet is still there. What can you suggest?
Try doing VOIP test to make sure that you can access VOIP from your computer.
I can’t get magicjack to work properly when it is plugged into my home phone jack system. I cannot dial any phone number that starts with the number 9 (example area code 972). When I pick up the phone I get a dial tone. When I press the 9 I continue to get a dial tone. When I unplug from my home phone jack system, it works fine. I want to plug into my home jack system because I have a caller id feature on my TV when my set-top box is plugged into a phone jack. Any ideas?
This message is for DAN BORISLOW ….
Dan, I have read all of the customer comments about MJ.
I truly believe that my magic jack has a defect in it . The sound prompts to set up my e-mail is very poor . I cannot understand what they are trying to tell me . I really do need MJ. Will you help me ,please ?
From some Q & A’s I have seen here: http://magicjack.com worked fine for me. The live chat was great. Their FAQ’s also cover a lot of issues.
My question for those who have used the service–Do you get a lot of popups and spam because of the requirement to accept advertising?
When I first got my MJ it worked beautifully and did so for 36 days. At that time it started having a warbling sound and the audio was so faint on either end of the conversation that it was impossible to carry on a conversation. I changed nothing and added nothing. After chatting with 8 reps over a period of four days and spending about 2 hours each day making changes to settings, etc. I finally gave up. I really wanted it to work as I call my 91 year old parents out of state everyday. Since my 30 day trial period was up I had no choice but to call my credit card company and ask for a charge back because I had not received a bill for it. It must have some built in mechanism programmed to quit functioning at a certain time. The reps were all nice but I got the felling they were just reading down a check list and they all had me do practically the same thing, all with the same end result. BUYER BEWARE. Doesn’t it seem a little odd that a company selling phone jacks doesn’t even have a published phone number for customer support? The reps keep you waiting between comments as though they are talking to someone else at the same time. I even went to the expense and trouble to get my modem and USB Ports checked out to see if they had failed me. I guess I am back to using my AT&T phone card.
i think you all got ripped off {first clue} OH MY GOD PLUG IT IN AND IT ALL WORK is all they tell you about it Second you have to be online i dont think thats free and if you have dailup or fastaccess dsl you realy got ripped off because if you unplug your plone line you wont have internet dah. I also read there alot of software compatibility problems and hardware compat. and litle or no support. Magic J. only use the capabity you already have by being online. the only thing i see magic about it is how much money they’er making off of it.i also will be willing to bet there is some software and possibily shareware that can do the same thing better Sadly some people will argue with a brick wall its money spend it how you want
Paul Kapustka, How much did mj give you for trying make product look good. MONEY IN THE BANK FOOD ON THE PLATE.
i bought the magic jack after it being recommended in a prison forum. My husband is in prison 200 miles away and cannot call cell phones. I dont have a home phone so the magic jack is great. Plus I dont have to pay long distance charges because i picked the area code where he is located at. I’m always on the go so I chose to forward my calls to my cellphone. You dont have to keep your computer on or be connected to the internet if you’ve forwarded your calls. When I picked my phone number there was an expansive list of area codes. I recommend the magic jack to everyone.
Suzi
My question for those who have used the service–Do you get a lot of popups and spam because of the requirement to accept advertising?
I never see any advertising. Been using MJ since June.
i have had the magic jack for about a month and a half, and have had multiple complaints from everyone. it echos constantly no matter what i do to adjust it it. when people call in it breaks up or echos. it is a noisy unit. I have tried it on xp and vista and got all the upgrades with no improvement. I am frustrated beyond belief. I read the reviews and most people are satisfied. i have tried it with a router and wireless router. I have switched phones from cordless to not. I have checked all of my audio devices on the pc’s. I am not satisfied at this point but don’t want to give up on the possible savings, so Help please.
CANADIAN LOCAL NUMBERS WORKING ON YOUR MAGIC JACK!
Folks, yes it does have some spyware/adware in it. You must be an idiot, can’t read EULA, or work for MJ to deny it.
SOLUTION: If you want to avoid it just install a small copy of XP into a VirtualPC and install it there. That will keep it out off your host OS. It’s really simple and effective. It doesn’t break the EULA either. Not that’s the EULA is worth a dime legally.
I am the inventor and CEO of magicJack.There is not any spyware or adware on our software,none,notta,nothing.If you have a problem,please email me at Dan@magicjack.com
Dan Borislow
The MJ is all over ebay. Even units( Thin Client) that is a small computer to hook to so you dont have to use your pc.
want to keep the product, but ever since i plugged it into my computer it has been a real hassle to keep my computer from crashing! need help!!! leifdereng@aol.com please!
hope your majic jack does,nt unexpectly change number. it took me two days to straighten things out!
hope your majic jack does,nt unexpectly change number.it took me two days to straighten things out!
Hi Friends…
May I know that if I want to use Magicjack without PC. If i have Autorun ADSL conncetion will it work on same?
I own a MagicJack and it works great. If you are a salesman this is a godsend because in-state business calls run around 9¢ per minute. I learned other so called unlimited phone services are actually 5000 min. per month. So, this is even more so if you are an independent and sell insurance, saving $50 a day or more! Calling friends and family is easy and dependable. Have a old computer laying around? Just put the OS (XP or Vista) on, a anti-virus program for safety, and that is it. Dedicate that old machine you were about to throw out to a cordless phone (use a high quality one for best results). Works great with ADSL and DSL. Only 80Khz bandwidth used, 90Khz peek-to-peek. Not for use with satellite INTERNET.
I have a Majicjack and stationed in Korea. The ISP here has block the usage of it and other internet phones to make us use there service, is there a way to bypass them to make it work again. Also the are the only ISP we can use here. They are a monopoly here and I would love to stick it to the the money hungry U know whats….
MILITARY MAN
I bought a MagicJack and have been using it for about 2 weeks now. I must say that after seeing quite a few negative reviews, I was skeptical after I had already placed the order. My MagicJack works just fine, although at first I was using a very old corded phone (manufactured by Bell South) and I was having problems with audio quality. I switched to a cordless phone instead and have had no problems since. Also, I plugged one end of a phone cord into the MagicJack, and another end into a wall jack, and then tried all other phone jacks in the house, and they work. This product is well worth its money—don’t listen to all the skeptics!
Please remove this from the magicJack.com homepage: “Hurry! Only 5,000 magicJacks available on Thursday, , for this Free Trial Offer. The magicJack is not available in stores.”
I am not an idiot, I know this is updated every day so that the Trial is never really expiring. This is just plain not true. I own 2 magicJacks and they work great, but I don’t like to see non-ethical marketing gimmicks being used. This makes your company look really trashy.
Mack Cheese — I’m not so sure the magicJack offer at $39.95 is going to be available for much longer. In fact, I read in an article about magicJack that they’re going to be sold in major retail stores within the next few weeks, like Target, WalMart and all the rest. Once they go into retail stores, the price is likely to get jacked up!! Therefore, I think its true that the internet offer on the mJ site is for a limited time only.
Before I buy MJ, I am concerned that some people cannot call me without having them pay for long distance if they do not have MJ. My area code is available but I cannot now dial some #’s in the area code without calling long distance other cities within this code. Would my family be able to call without calling long distance?
Wow, this is great….
I will try it out before dropping my landline and report here…
CAN MY ISP BLOCK THIS??
I hope they cant because it will be their VOIP service I will drop….
Buy it at QVC.com — so if there is a problem-they will take it back. it is also cheaper there.
i just ordered a magic jack but i read somewhere that it will not work if u have nero installed on computer is this true
Yup,its cheaper on QVC.
Does anybody know what the MJ price will be when they start to sell it in Walmart, Target and retail superstores?
To Brady…………………
That is TRUE, Magic Jack will NOT work if you have NERO burning program installed on your PC.
This is 100% true and tested after installing Nero on a clean installed Operating system only pc…meaning no Nero or any other program installed other than the Windows operating system.
Took awhile for me to figure it out as I have lots of programs installed but luckily I have a clean OS only backup and I went from there, installed all my programs one by one and tested Magic Jack as well after each program installation and that’s how I found out right after I installed Nero.
Suggestion, dump Nero and replace it with Roxio, or the better yet download the “CDBurnerXP” burning program, very small and light program yet works like any other burning program plus you get to use Magic Jack with no problem on you’re pc.
Hope this help and goodluck.
MagicJack is not perfect. No one should expect it to be. It is a new product. And for $40.00 or $20.00 a year it is definitely a bargain. It is bad quality to landline phones (I can hear, but the other person has bad reception). It had good quality to a cell phone.
This is a new product. It is not perfect – nor should anyone have false expectations of perfect – like 80-year-old landline technology. However, as a new product, I am sure it will be upgraded and improved, just as surely as landlines did.
Does anyone know if there is a way to use Magic Jack on a Windows 98 PC. If so please advise. Thanks
I need to speak with someone from magicJack abt a couple of things. Is there a ph customer service number anywhere?? Someone pls send it to me. Thx, Jiri
MJ does not have Customer Service phone center but you can either contact them via their 24/7 Live Tech Support Chat found at http://www.magicjack.com or you can email Dan Borislow, the Inventor at dan@magicjack.com.
i have the magic jack and it sucks. poor audio, static, echo and the people on the other line can’t hear me. i tried to get my money back but no go. i was only 12 days over the trial period. i paid all that money for nothing. i am going back to vonnage.
I LOVE MY MAGICJACK!! I’ve been using my MagicJack for over 4months and have saved hundreds of dollars in long distance calls already! The quality is great and I sent one to my girlfriend who is a student at The London School of Ecnomics and we talk every day for FREE! She also calls her parents, siblings and other friends from London for FREE!
This is the great phone product to hit the market in years!
I just bougt my magicjack from the website http://www.voip-ms.com and the service was great and they shipp al over the world:)
I love magicjack it works great.
I found my magic at the site voip-ms.com
For the first 30 days it worked beautiful, now I have problems with it , what’s the deal, after the 30 its yours .
.
IT WORKS WHEN IT WANTS TOO !!!!!!!!!!!1
Will magic jack work with dial up internet.
Having read so many reviews(negatives and positives are kind of even)that leaves me even more skeptical about this thing.
Doling out 40 bucks is not an issue but concerns me is that it doesn’t give me more headaches and frustrations in trying to reach out to my wife in Pakistan.
I intend to go on a trip there and am wondering whether I should take this thing with me and leave it with her.
Any suggestions?
Mus, you should definetly get a MJ for yourself and one for your wife in Pakistan. My brother is presently in that part of the world and he talks weekly with everyone on our family in the US by using his Magicjack. As long as your wife can get internet access, you’ll be able to talk to each other without a problem. We registered his Magicjack with his US telephone number before we sent it to him, too. You don’t have to do that, but I’d suggest it. That way, you know it works great before you get it to him.
I read that MagicJack is going to be sold in all the major retail stores for Christmas. Can anyone confirm?
I got mine 2 days ago.easy to operate.Nice voice quality.However,I can’t get e-mail notification when I have a voice mail .I chat with one of them and he say it’s fixed but still can’t get it.I am very impressed with quality of calls and of course,price…you can’t beat this.
After testing it for a while I found out some things….
If your ISP is broadband you need to be sure they will not throttle the bandwidth that your conversation will cause both upstream (talking) and downstream (listening). CHARTER does this….
If your broadband connection has issues it will cut out/drop calls…
Ingress/noise in the upstream or downstream path…..
Caused by bad fittings in the house or on the street,or in the node They should maintain the street/node……
otherwise it works great…
I have been using magicjack to replace ATT in my home. Everything was working great until the other day. When the phone rings, it goes instantly to voicemail. I have tried to contact live chat but the website keeps running me around in circles. Anyone?
Make sure you haven’t pressed the DND (Do Not Disturb) button by mistake.
We will now be offering “Canadian Local Phone Numbers” that can be forwarded to your “USA Magic Jack” phone number.
Please see our website to find out more.
As of this morning I cannot make calls to the 425 or 360 area codes…. Anybody else having that problem or know how to fix it? All the other area codes in my state work, just not those two….
Also, I have searched the internet, and cannot find a phone number for customer service. The “Live” help on the website really isn’t “LIVE”!
If it sounds to good to be true it usually is. with that said the only thing magic about the magicjack is if it accually works. DONT WASTE YOUR MONEY. I did the chat thing with tech support to no avail, if the product was as good as the tech support it might accually work.
I love my MJ!!!!This product works perfectly if your high-speed connection is fully functional and if you use any standard analog phone or headset. Most of the ppl posting here who can not get it to work must be suffering from ‘User’ malfunction. For anyone who is concerned about whether this company or product are ‘to good to be true’…just wait a few weeks and buy the MagicJack in one of the major retail stores. They will be selling in all the biggies for the Holidays. But, can’t imagine the WalMarts of the world will offer the 30day free trial. If the product has passed all the quality assurance testing required to get into the retail chains and QVC…well, I’ll say it again…MagicJacks that don’t work are more than likely due to User Error!!
We have had MagicJack for 7 months, and we loved it until October 23 2008, and this is what happened.
I picked up my MagicJack home phone to call my mother when I got a recorded message that stated “due to unusual call volume please call this number”.
We had to use our cell phone because our ability to call out had been shut off.
Once we called the number we were told that our call volume was to high. We said What? This is an unlimited service. The Rep said no we reserve the righ to charge you by the minute if your call volume is deemed to high please read your service agreement. You can use your debit card or credit card to buy a prepaid phone card that would allow us to turn your phone back on.
We asked how high the call volume had to be in order to be considered to high, and the Rep could not answer the question.
The Rep did offer us the chance to buy another MagicJack, and start all over again, but warned that we had to be more careful in the future.
Remember the Rep could not even tell us how high to high was, but is telling us to be more careful.
This is a home phone not a business phone their advertisement states this is good for Doctors office’s, and business office’s. I do not make anywhere near that volume of calls so I still do not know how high to high is but if they can’t handle a home phone they would be lousy for a business or doctors office.
Keep in mind they turned my outgoing call ability off but allowed me to continue to receive incomming calls.
The rep told us that we would stay turned off until we bought the prepaid minutes or a new magicjack but that they would allow us to receive incoming calls for free. Incoming calls have always been free no matter who your service is through.
Sometime in the afternoon on Friday the 24th of October 2008 I picked up my phone, and was able to call out, but for how long before they shut it off again I do not know.
This offer has turned out to be too good to be true and buyer beware.
I loved my MJ when I first got it BUT things happen……does anyone have a phone number for a living breathing individual at tech support??????
“Magic Jack is not supported on you version of windows” that is the error message i kept getting , I am running WIN XP SP2 and I can’t seems to get it to go. Plz help.
One of my employees installed my magic Jack and got a number with the wrong area code! I need to fix it. I do not want the number. I need a 360 area code! HELP!
Thanks
Terri
MJ lets you change your tel #, once, for free. Then you have to pay $10 if you want to change again. I think you have to go into your acct: MyMagicJack and follow prompts to change your #. I have not done it, so not sure of the exact steps. Or go to MJ FAQ or TechChat to get assistance:
http://www.magicjack.com/techchat/
I have a problem with the thing….I did all the research and decided to buy one and now I have it and the voice quality is crappy. It is right between the point of putting two cans together and hollering. The thing seems to have some interference but does make calls. I can hear the other party but every 1/2 second it cuts out. I took it to work and hooked it up there too and it did the exact same thing. Is there something I’m doing? I tried every fix they listed “background thing” etc… nothing works. I’m sorry I bought it at this time but wish someone would lend me some advice. I have Windows XP and a comcast cable connection. Should I try Vista? Thanks gandl2123@comcast.net
does anyone know how to fix a 404 error message? Says to restart MJ.
Have tried that several times.
- To Greg, it works with win xp
Try again.
My Magic Jack Works perfectly.
I had probleme at the beginning.
The problem could had been my router or the broadband provider.
MJ support couldn’t come up with a solution or suggestion. They were all wrong.
That how i had my problem fix in 10 minutes; instead of westing 3 hours chatting with the MJ costumer support. Since then, it works great and i recommend it now to all my friends and my community.
Enjoy it
purchased MJ 10/29/08,,,free 30 trial,,,received Email confirming $39.95 plus, plus will be taken from my bank account on 11/30/08.Guess what, it was taken today 10/30/08.Have I walked into a SCAM situation or what >>>tried to contact MJ….guess what….you cant.
Does ANYONE have a phone # for MJ ???????????
I have a question for Paul about my Magic Jack.
What file does the program use to detect your operating system?
I have gone around and around with their techs. They have no clue what I’m talking about.
It worked fine then I did what was suggested after using it for a few months and it would work better by reinstalling.
I should have known better,”If it’s not broke , don’t fix it!” It hasn’t worked since August.
Well now although version of Windows is XP it now tells me it has detected WinNT 5.0 build 2195 and it is not supported by my version of windows.
If anyone out there can help I would really appreciate it.
I got Magic Jack, and I have to say I love it, but it does have some requirements. It wouldn’t work on my 4 year old lap top, but is working on my more powerful desktop upstairs, so long as I have it plugged into one of the more powerful USB ports.
Also, I have found I can’t call my Rogers cell phones. Tonight, I have discovered a solution. If your Rogers cell phone in Toronto is 416 123 4567 – - and you’re having trouble dialing it with Magic Jack (it just rings), try dialing *674*16 123 4567
That trick has worked great for me… Rogers must be blocking MJ numbers from calling their cells… Otherwise, it’s a great cheap Long Distance solution, and will be even better when they have some Canadian area codes..
I am interested in ordering magicjack,and have read all the comments. Nowone anserwed if you keep your excisting phone number and how does it work.
tina
i cant use my magicjack it says in the beginning on the screen (starting please wait) … !! i cant get ready to call !! and if i dial a number it says waiting for the proxy registration !! i need help please .. am living in united arab emirates and it was working fine before .. somtimes it says please connect to the internet with error code 3
Am all excited or was about the idea of adding the MJ to my home. After three hours of reading here is my take. This is potentially a great product. To get there three things must happen:, 1. The price must increase to provide the tech support such a venture deserves. 2. A manual, or some kind of book with detailed instructions and information showing the things that must be done to make the phone work. Why would a person with a MAC purchase one of these had the sales staff done their job?. 3. Enough income to acccomodate a staff that can be reached by voice. Once this is in place Dan can hire folks like the lady who wrote such a great essay about the MJ. So now here is my prediction: In a couple of years the likes of us will be cammoring for a piece of the pie if in fact we can buy your stock. Please do not forget that we have to pay more than a pittance for this. And we gladly will.
My regards Clay and forgive any spelling!!!!
I’m hopeful that I can get this thing to work, but so far it’s been a mixed bag. Hooked it up to new MacBook with OSX 10.5.5, able to call out, voice quality is very good, but…. incoming calls won’t ring the phone, caller ID etc. doesn’t work on phone, and MacBook won’t recognize it when I try to plug it in to the USB port on the Time Machine. Obviously, don’t really want to have it plugged into my laptop permanently. The support on the chat line is very frustrating – there is no way to open a thread, you start over with every call, and the options to fix it range from unplugging / replugging the jack, to trying a different phone, to rebooting the machine…. If there’s anyone out there who’s got it to work on this version of OS and would be willing to provide any advice, I’d be eternally grateful.
What are the requirements in using MJ? Does the 30 day trial free from the subscriptions? I’ve got problem in loading it’s software.And is it other way to uses it instead of a bro?
Horrible product with even worse tech support – but fabulous idea.
Too bad they can’t get it to work for me – after about 6 hours of online chat.
Most important link of the day –
http://my.magicjack.com/returns.html
Last try – I am having them ship out a replacement and we’ll see if I change my mind.
Please wait for a site operator to respond.
You are now chatting with ‘Zack’
Zack: Hello, how may I help you?
catherine: in regards to your terms of service etc, and the “unusual call volume on our account”
catherine: how much are you going to charge us to reinstate our service and what exactly will i get in return
Zack: Okay
catherine: how much are you going to charge us to reinstate our service and what exactly will i get in return
Zack: One moment please…
Zack: The cost of the magicJack is $39.95 which includes the 30 day free trial and the one year of service. After your one year, you can renew the service for only $19.95. This $19.95 is not constant cost, a possibility that it will increase next year or the other year. And it will be shipped through USPS, which cost $6.95 for standard mail and $10.90 for priority mail.
catherine: i already know that
Zack: The 30-day guarantee starts on the date of order.
catherine: im not asking about the 30-day guarantee
Zack: If you purchased the magicJack directly from our website and if for any reason the magicJack does not perform just as we say, you can return it to us during the first 30-days, and get a full refund of the purchase price minus shipping and handling. In order to receive a refund or you must request and receive a magicJack RMA number by e-mail and the magicJack device must be returned in its original packaging, be accompanied by proof of purchase and you will pay for the return shipping. If you purchased the magicJack from one of our authorized agents, please contact the distributor or retailer directly to learn about their refund policy.
catherine: our magic jack service was cut off last month around Oct. 23rd, and the message indicated for us to call a certain phone number, we left them a message and until now no call back from them. so it sounds like magic jack cut us off just because we call out too much. what is the hook? what are you going to charge us just to buy more minutes>
catherine: please read my question carefully
Zack: Yes you are asking about the 30-day guarantee
catherine: no i am not]\
Zack: Okay
Zack: Sorry
catherine: i have had the service since august 23rd 2008; i know how to count that i’m over the 30 days
catherine: our magic jack service was cut off last month around Oct. 23rd, and the message indicated for us to call a certain phone number, we left them a message and until now no call back from them. so it sounds like magic jack cut us off just because we call out too much. what is the hook? what are you going to charge us just to buy more minutes
Zack: May I know if you cannot call until now?
catherine: obviously
Zack: Okay
Zack: Please hold
Zack: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with ‘Cherry’
catherine: “due to unusual amount of calls from this phone please call 218-884-5124 to get important update” th
Cherry: Hi Catherine
catherine: this is the message that i got and need more clarification on; nobody is ever calling me back from that number
catherine: hi
catherine: i want to know how much are you going to charge me to reinstate my service and exactly what will i receive in return
Cherry: You mean you want to return the device?
catherine: i know how to count; i am an adult and i know that i am over the 30 days; i did not once mention that i want to return the device to you or to zack
catherine: “due to unusual amount of calls from this phone please call 218-884-5124 to get important update” ===this is the message that i got and need more clarification on; nobody is ever calling me back from that number
catherine: this is my question=== how much are you going to charge to have us reinstate the service and what exactly will i get in return (ie. back to unlimited calling out)
There may be a problem communicating with Cherry. Please wait while your chat is transferred to another operator.
You are now chatting with ‘Ezekiel’
catherine: “due to unusual amount of calls from this phone please call 218-884-5124 to get important update” === why do you give this message to your “customers” and don’t have a clear-cut answer? it’s easy, in plain words, if you want more business from me, as a customer, how much money do you plan to ask from me
catherine: how can i, the consumer, make an informed purchase of your product, if you don’t tell me in advance the price of buying more minutes….
Ezekiel: Please call that number Catherine.
Ezekiel: Once you can call that number, you will be able to get the updates that you should have from us regarding with this matter.
catherine: we have left 10 messages already. that is not good enough answer
catherine: nobody answers, nobody calls us back….what are you going to offer to make your customers happy?
catherine: how do you expect us to call that number t
Ezekiel: We are advice by our higher department to tell the customer to tell them to call that number to a non magicJack Catherine.
Ezekiel: Sorry if I cannot give you any other answer aside from that and hope you uderstand my situation from here.
catherine: when you cut off our service; dont even tell me to use another phone === it is long distance===the reason why we bought your product in the first place
catherine: what do you mean “to a non Magic Jack”
Ezekiel: non magicJack telephone number
catherine: so you’re telling me that 218-884-5124 is not a magic jack number ; that has nothing to do with anything or the solution to my problem
catherine: i have to understand your situation from there? wow. what about customers who have paid for the service and device and can’t call out. wow, that doesn’t sound fair
Ezekiel: We are advice by our higher department to tell the customer to tell them to call that number to a non magicJack Catherine.
Chat session has been terminated by the site operator.
can i call a mobile phone by using this piece of shit?
Yapseng, ‘Yup, Yupper, Yappersung!! You can call ANY type of phone with the MAGICJACK.
Whoa Catherine…thats some Chatfest you posted! Our Magicjack got cut off too. But we were told it was because the company was having too many telesales companies using the Magicjack and making outrageous number of calls per month. Thats apparently called ‘abuse’ and is covered in the TOS when you buy and register your Magicjack. I can understand this logic and it makes business sense. The problem is they dont publish or apparently they dont have an ‘Abuse policy’ with guidelines for Magicjack users to follow. Everyone is used to a’minute’plan from cell phones. They should just say tell customers that if you make more than a certain number of calls or exceed maximum number of minutes per month then you’ve got to go on a minutes plan and pay for the overage.
Hi,
I live in Canada… I paid http://www.Magicjack.com for my 1st Magicjack.
Then I found out about http://www.Themagicjack.ca and I paid them for my 2nd Magicjack. They both work great. I have been asking both companies above when will they have Canadian numbers and this goes back to “2007″. They keep telling me its coming its coming… even “Mr.Borislow” said on this “Blog” on “February 4th, 2008″ that they will have Canadian numbers. Well just to let eveyone in here know I got fed up waiting and waiting so I tryed looking around to find someone who could help me. I found http://www.Canadianmagicjack.ca. So I called them…the first thing they tell me is that they DO NOT sell Magic Jacks and that they have no partner ships or anything to do with Magicjack.com…I thought they must be a scam or something. But they did have Canadian numbers that can only be forwarded to your USA magicjack number. So I took a risk and sent them there $. All I have to say is “WOW” it works and they gave me a Canadian number and it was up and working in less than 12 hours and when I called it, it rings my USA Magicjack phone number. There company says that MAGICJACK.COM does not like what they are doing…I can not see why that would be the case! Just wanted every Canadian to to know this!
I ordered Magic Jack for a back up emergency phone due to many fiber line cuts which knock out our long distance. I installed XP SP1 with no other software on the laptop. Also using FireFox web browser for no junk ads on the Magic Jack screen. I then ran a dedicated Cat 5 cable direct from the Comcast modem – router to the laptop computer. So it’s basically hooked to a dedicated computer with only the XP SP1 operating system on the computer, I uninstalled all unnecessary software. We have already used this Magic Jack for two fiber cuts in the past 3 months.. Fiber cuts has forced us to use this for all emergency long distance calls, so far it has worked OK during both outages. AT&T and Verizon use this to call use when there is a fiber cut and they cannot call us on the traditional landline phones to tell us of fiber and circuit troubles. Before Magic Jack we had no long distance service during outages. Note: It’s working okay since this email. “some dial tone is better then none at all”
I don’t know where to begin.
I am having problems with my magic jack, I get dropped calls and I cannot dial out 80% of the time.
When I first registered I could not find west virginia so i chose virginia. My husband who lives in texas
spoke to someone and he told him my area code was in alabama. How do i go about getting a west virginia phone #
i just got my magic jack, and am extremely disappointed, the tech support sucks there!!! Has anyone heard of this problem before? when i go to register it says “no serial number passed”? any idea what that could be? cause these wanna be tech support agents kept making me change things in my pc settings and being extremely repetitve! nothing they told me to do made sense thuse didnt work at all. if anyone has had this problem and had it fixed, please help me out, these morons dont have a clue!!!
I hate Magic Jack, I’m on a fixed income,live alone disabled its been very unreliable. I have called and emailed the company to only temporary fixes. I wont be renewing in Feb 2009 its not worth it not having peace of mind. Just a few of my problems are that it has deleted my contacts three tines, it hesistates constantly i have to wait for a dial tone. I call people they cant hear me and vice versa. I had to buy another phone (digital) cause the analog sucks with their service. Also you can’t remove all of it from your system this was done intentionally.
Unhappy Camper in ohio
IF I WANT TO MAKE INTERNATIONAL CALLS WOULD I BE ABLE TO DO THAT OR WILL I BE CHARGED DIFFERENTLY
I saw the infomercial for the MJ about 6 times before I went to the internet to check it out. Testemonials sounded generally positive, albeit skeptical. I figured for 40 bucks, I could order one and see what happened.
I received my MJ about a week after my order (I did it online). It handily came with a foot long USB extension cord, so it wouldn’t poke out the back of my tower making it lean out of the cupboard door it is in.
I plugged it into my computer, and then plugged an old cheap plastic phone I had laying around into the jack. After about a minute of my computer ‘recognizing new hardware’, a telephone screen came up on my computer. It gave me an error that I wasn’t connected to the internet, and told me to click on a button to fix. I did, and I went to a webpage where I d/l’ed updates. I went back to my MJ, filled out the registration form. When it came to choosing my tel number, I realized there were no Canadian numbers (I live in British Columbia). I went back to the MJ site, and withing 2 minutes was speaking live online to customer service. They said Canadian numbers were being added, but for now I had to take an American number, but could change it for free int he future. Guess we will wait and see if they do add canadian. Anyhow..
I chose an Oregon number as I have alot of family there, so it becomes a local call for them to call me. Thats very cool. I was up and running, including the blips, within 10 minutes. I have been using the MJ for 5 days now, and it is incredible. I haven’t had a single dropped call, I get messages, and I make outgoing calls no problem! I have called all around the US and Canada.
I am impressed with this product, so much so that I bought the 5 yr plan, which makes my phone bill about 12 bux a year! I love that I can have a cordless phone hooked to it so I am not chained to my computer to make calls.
So, all I can say is so far so good. I am really loving this product, and the service I have recieved thusfar!
Oh, just for info.. I have a 6 year old Gateway 310 with 256 RAM. I run Windows XP and Norton Antivirus. My computer is elderly and chock full of all kinds of crap and programs I have collected over the years, but still seems to work fine with the MJ.
In regards to my previous problem registering my mj, i was able to solve the issue. If anyone else has this problem, the way i fixed it was to register it on another computer, than when i plugged it back into my pc, it worked perfectly. So if the only issue you have is registering, don’t get alarmed you can do it on another computer than it should work on yours, as long as you meet the requirements. I’ve been using it for a few days now and i have to say i love it! I can’t wait to call MCI and inform them they now have 1 less customer! :)
i t my magic jack yesterday and been having problems every since. i use a wireless usb for internet connection and everytime i try to pickup the handset to make a call it drops my internet connection. if i use the dialpad works but the called party cant hear me.
I live in Oklahoma City and have Cox communications for digital cable, internet, and telephone. My concern is, will disconnecting the phone service mess up my internet connection? They all run on one modem, so I’m not sure what the outcome would be. I’m enticed by the MagicJack commercials, but my husband says “Nah, sounds too good to be true” Anybody in this area use MJ and have some feedback? Thanks!
Marie, I use my MJ as my 2nd line and for all long distance calls from my home. We decided not to disconnect our existing phone provider and we also have the triple play,cable/internet/phone from cox, but we scaled back our existing plan further since we dont need all the long distance minutes as part of the bundle. We’re saving about $200 yr now.Also the MJ is great because you can bring it with you whereever you go and use for long distance calls. I use mine from a Starbucks and we use our in hotels while on vacation.
Does this work with the dish network (wild blue) internet?
I know Vonage wont!
I currently have a microwave broadband ISP, and am considering trying HughesNet Satellite Internet. There seems to be some question as to whether or not MJ will work with either of those. Does anyone know? Thanks in advance for your help.
I just can not get MJ to connect via my laptop. I have a wireless router from my home PC wks fine on that but will not make or receive calls via my laptop. Other problem is, I cannot get any “Live person” to answer my problem.!!
I’ve used magicJack since June, 2008. I made sure I could work out the initial “problems.” I love it! I do realize many people get frustrated with new programs and tech things. I’ve been there before!
I decided to become an approved reseller. I’ve had a couple of sales and hope by putting up the phone numbers and other information on my blog that people will appreciate my help. I recently saw a commercial that indicates these are being sold in stores. It’s true and so being a new reseller find it very competative. Please contact me if I can be of any help with your questions.
I’m to the point of decision for my personal service. I think I will get a prepaid TMobile and cancel my Comcast phone service. I’m on a limited income and that will really reduce my costs and save $19.95 a month + taxes.
I have windows vista w/4 gig ram/ 2.4 GHZ processor. when I logged off the network the magic jack adapter stops working. There is no dial tone and if i leave the dial tone on so I can hear it and then logged off then I get a dial tone but can’t dial out or receive ringer. When I logged back on to the network then magic jack boots back up and works fine. I have different user accounts set-up on this computer for kids and wife. I have tried the magic jack fix update with no help. Have anyone out there experience this problem and was able to solved the problem?
After more than 6 months using my magicjack I can only say I don’t care how they do it. I only care that it’s here and hopefully here to stay. I’ts a no brainer…
recieved your magicjack today.IT DOESN’T WORK,DON’T KNOW MY PHONE #,HAVE A DAIL TONE BUT WILL NOT CONNECT. I HAVE TRYED TO CONTACT YOU BUT CANNOT. IT LOOKS LIKE ANOTHER SCAM NEEDS TO BE EXPOSED. LOOKING FOR A REPLY TO DAY (12-08),IF NOT I WILL CONTACT STATE TO GET IT OUT IN SC NOT TO FALL FOR YOUR SCAM……. TODAYS DATE 12-1-08
Bill;
Have you followed the instructions that came with it. You have to register to get your phone number.
If all else fails go to their website/customer care amd click on ‘have vista’ and download and install the upgarde. The upgarde works for XP and Vista. This will guide you through the registration process.
Best of luck!
I just got a phone bill with $50 in charges to a “local” number of a friend of ours who switched to “Magic Jack”. Even though they live less than 10 miles way, they were assigned a phone number with an exchange that is 60 miles away and considered a local toll call. Magic jack just made AT&T over 50 bucks with my money. Thanks Magic Jack.
I have been using MJ since Apr. of 07. Outgoing audio has been a problem 50% of the time. The call connects but the call receiver hears a Very small but clear voice while my ear drums are blasted out because I’ve got my phone’s send/rec. volume maxed out trying to be heard. Makes no diff. if I originate the call or I receive the call.
I will buy your Magic Jack New or Used.
22.00 New
17.00 Used
18.00 Used with Original Packaging
I will buy as many as you have!
b_dili@yahoo.com
Gary,
I read a lot of these posts and hope I did not miss why the MagicJack interferes with my computers sound settings. Specifically, it disables my default audio device silencing all of my Window’s ap sounds. I have to unplug my MagicJack, and use system restore to get my sound back! Any solutions/suggestions.
Oh, and Chris, dude, if you are still actually paying long distance charges, you need to step into the new millenium. Between cell and VOIP, I haven’t paid “long distance” toll since the 90’s! Get a MagicJack, or Vonage or a cell plan, or Skype, or something for cryin’ out loud! Don’t be a sap!!
Tracy;
You do not have to do a system restore to reset your sound settings.
Go to Control Panel/Sounds and Audio Devices/Audio and if magicjack is selected as your default device then un-select it.
I have been trying to register my magicjack since last night and I still can’t get it to register!! Sometimes, it says that the network is temporarily down. But most of the times, it says NO SERIAL NUMBERS PASSED. what does this mean?!
If one gets “waiting for proxy registration”
in the Magic Jack dialing window then it means your pc’s firewall is
blocking Magic Jack. Set Magic Jack as a trusted application on your firewall,
reboot PC and Magic Jack should be working fine.
I have a question. I have a daughter who lives in another city in the same state as I live in. If I purchase her a MJ and set it up on my computer then take it to her house and have her plug it into her computer, will the software of MJ be downloaded into her computer or will it be downloaded only on mine? The computer she uses is owned by the people she works for and they do not allow downloads of anything but their software. Does anyone out there have an answer?
Tina;
You might not have the latest software on your magicjack.
Please go to their website/customer care amd click on ‘have vista’ and download and install the upgarde. The upgarde works for XP and Vista.
Dee;
Yes, there will be some software which will download on your daughters computer and also an icon will be created on her desktop.
hey, I got my magic jack today, and it works great. a little fuzzy on the reception on out goint calls. but good enough. I just wanted to make sure that after i get into this and something happens that i will be able to port this new number to a cell or another number since i;ll have a bunch of business calls going to this number. thanks
I got a Magicjack a month ago: I have used Lingo, Packet 8, and Skype. No stranger to VOIP here.
Let me say this… Nothing is better than a plain old fashioned landline. It’s the best quality in calls. It is expensive though. VOIP has come a long ways in a short time, It get’s better all the time, but has it’s shortcomings. Magicjack is typical of VOIP phone service. If you are used to VOIP Magicjack is a great bargain. I am happy with it. The customer service for Magicjack is horrible. could not be worse. It’s based in India. (I suspect India) I absolutely hate their support of the product. I could not use mine for a week or two, and after numerous tries with tech support, and the hundreds of Mary’s who supposedly work there, I gave up. I simply reinstalled windows, and all the drivers and such. Phone then worked properly. The problem was with Windows. (go figure) Reinstalls solve a lot of problems.
Evidently my windows sound system was corrupted somewhere. (far as I know, and I’m an advanced user)
call quality is decent, perfect at times, spotty at others. I have Skype out for backup. One drawback to magicjack, like skype, is that your computer must be on to make, or recieve calls.
I do feel Magicjack is a good value, but I would hesitate recommending to anyone unfamuiliar with VOIP, or computers. I like it, and hope they do in fact keep the service at 19.99/yr.
I ordered the Magic Jack on 12/03/08 and I payed extra money to have it delivered in 3 days! It has already been 5 days and it still has not been delivered! I payed the extra money so that I could get it as soon as possible! I should get the extra money back because I did not get it in 3 days and it’s no telling when I will get it! Either send me the Magic Jack or return my money!
Radio shack has them for the $39 NO SHIPPING :) you can try it and if u hate it return it. I like mine but when i call my house phone from my MJ it says the call is blocked because my MJ has a blocked number!..Weird!
Calvin…this is not a MJ site…you gotta email dan@magicjack.com (email of the MJ inventor & CEO) if you want them to rebate your Rush Delivery fee.
I bought my Magicjack at Best Buy for $39 and no shipping. Also comes with a One Year warranty, which is more than the 90 days you get when you buy directly from MJ.
It’s encouraging to see that MJ has passed all the Product Quality Assurances required by major retailers like Radio Shack and Best Buy. These retailers are probably also educating the folks at MJ about how to continue to improve on customer care and consumer affairs.
I’d heard about MJ almost a year ago from a friend who went to the VON conference and then all the rave reviews started rolling in from PCMag, NY Times et al and then of course the infomercials began polluting the airwaves. LOL. But, I must admit I was reluctant to buy since I’d read some of the user complaints on blog sites, including this one. Well, once I saw it was selling in Radio Shack and Best Buy, combined with the fact we’re in the worst economic condition in the last 80years, I knew it was time for me to try the product that claims I will ‘Never Pay a Monthly Phone Bill Again’. ;-)
Gotta say, the product works just as advertised in the cheesy TV ads – every step of the way, I’ve had a great experience. From the idiot-proof install process to the voice quality of calls…I’m a very happy Magicjacker!
I intend to make the MJ my Christmas gift to friends and family in ‘08!
Can only bet everyone at MJ and at RadioShack and Best Buy are psyched the product has won widespread approval! They’ve obviously come a long way since the product was first launched and I’m thrilled to be a new MJ customer.
Good Luck in ‘09!!!
i am having a problem with my magicjack. the first day i bought it, it worked fine. the next day i turn on my computer a sreen came up saying it doesn’t recognize it on your version of windows please check with magicjack.com requirements. then it said detected version WinNT 4.o build 1381 service pack 5 (3.0). so can you tell me whats going on please.
SIR’S I HAVE BEEN TRYING TO GET THE COMPANY THAT SENT ME MY MAGICJACK,THAT IT ARRIVED DAMAGED,IT IS BENT WHERE IT PLUGS INTO U S B PORT,IT WAS WORKING SOME WHAT BUT THE VOICE WOULD BREAK UP SO BAD I COULD NOT UNDERSTAND THE OTHER PERSON. I HAVE TRIED FOR THREE WEEKS OR MORE TO CONTACK ME TO EATHER REPLACE MY PRESENT MAGIC JACK OR REFUND MY MONEY PLEASE LET ME HEAR SOMETHING ON THE E NET OR BY PHONE 954 771 7281
JAMES MANOLI
Quit your yelling Mr. Manoli, you don’t scare or impress anyone by it.
MAGIC JACK as very very good when i 1st got it almost 2 years ago,i had NO problems everything worked just fine.
Then about 6 months ago my calls start chopping up bad!
I called the company got text support did everything i could to make it better, because i admire a company charging a low rate for a bill that is very much needed in this economy.
Well I never realized that my TIME WARNER/COMCAST modem became outdated,having the modem for about 7 years I thought it would be fine-I WAS SOOO WRONG.
My internet was so bad i could barely watch u-tube videos(and i am paying 50 dollars a month plus tax ect…..
I finally broke down and had the Comcast guy (to come in my home which i hate) come in and replace my internet modem.
THAT IS ALL IT IS PEOPLE,my MAGICJACK is back and i can hear everything again. I don’t have to feel bad about referring people now!
THIS IS A GREAT day(except for Betty Page passing,very sad day for millions of people)
HOW OLD IS YOUR MODEM?
Had the MJ for a week now.
Bought a cheap cordless phone from W-Mart which works well. So far the sound quality is great! I am on DSL and have a wireless system in the house. I plugged the MJ into a laptop which has a wireless link to the internet. The MJ performed very well there also. I have asked that all in the house use the MJ phone as often as they can and let me know of any problems. So far all is OK.
According to MJ they will be able to “port” in numbers sometime in 2009, by then I will know if I want to do that.
Cons????
Just one issue so far.
I understand that the address book file can be copied and stored on the computer and then copied into the directory after you re-boot or change computers. I have not been able to do this yet.
Things I do like..
Voice mail and the fact that a wave file with the calling number and time stamp is sent to your e-mail.
911 setup worked very well, it is automatic and depending where you are dictates the time it takes. Took my MJ about 30 minutes and I had 911.
Call quality is “great” so far (guess I said that twice huh?)
In a year or so we intend to travel and if this thing works as I hope it does, we will have our Phone number where ever we might land as long as there is a high speed connection.
I got my magic jack, a month ago. So far is great. Using Comcast Cable, quality is great. Perhaps the other side will have problems to hear you, but otherwise is OK. I placed calls to At&T cells out of US, and no international charges. (Cell has to be withing a US territory).
I’m cutting the main phone line… let’s save some $$$
my magic jack isn’t letting any incoming or outgoing calls, WHY?
Hello, can anyone tell me why cricket broadband is not allowing the use of VOIP? Also, how can they tell that I’m using it?
hi all
regarding magic jack and faxing:
i have a brother mfc-8440 all in one printer and i am hooked up through cox communications.
i have no problems faxing through magic jack with this fax machine.
thanx
jeff
I live in Mexico and phone calls were $0.70 a min. now there free. Thank you MJ
I got MJ from Bestbuy on the 24th. Got it installed with no trouble at all. work fine but the only thing I hated was if you weren’t home and someone called you and you didnt answer the phone it would keep ringing and ringing untill you got home and hit the ingore key on your screen, after talking to tech support via the web site, they told me that is the way MJ works. Why in the hell would you make something that keeps ringing the phone over and over untill you hit a key
forgot to add I took it back after Xmas.
why you can not here the person you are talking to on phone when you are online.
HELLO ALL
I HAVE TWO MAGIC JACKS. I LIKE THEM. I HAVE BEEN LOOKING AT THE POST HERE AND THERE ARE MANY QUESTIONS.
LETS START WITH WHAT MAKES UP THE MAGIC JACK. FIRST OF ALL, YOU SEE TWO ICONS WITH A DRIVE LETER ASIGNED WITH IT IN MYCOMPUTER.
THIS MEANS THAT TWO USB PORTS USED. OF IS THE COMMUNICATION PORT. THE OTHER IS A 17.5 MEG STORAGE DEVICE. IN OTHER WORDS, A FLASH DRVIE. THIS AREA MUST NOT BE ACCESSED WITH DATA OTHER THAN THE DATA THAT MAGIC JACK NEEDS TO PLACE THERE.
I FOUND THAT I SAVED A FILE IN THIS AREA AND OVERFILLED THE DRIVES SPACE.
THIS CAUSED SOME PROBLEMS. FOUND THE FILE AND REMOVED IT. PROBLEM FIXED.
BACK TO USB PORTS, MAGIC JACK LIKES TO BE THE BIG GUY ON THE BLOCK. THIS MEANS THAT IF OTHER USB DEVICES MAY HAVE ISSUES WITH MAGIC JACK. IF YOU WANT TO MAKE MAGIC JACK YOUR ONLY PHONE DEVICE, THEN YOU MIGHT HAVE TO SETUP ONE COMPUTER FOR IT AND IT ALONE. SOUNDS BAD BUT NOT THE CASE. MANY PEOPLE CAN’T
DO THIS. COST TOO MUCH MONEY TO BYE A COMPUTER FOR MAGIC JACK ONLY. IN THIS CASE, I WOULD FIND WITCH USB DEVICE WORKS WELL WITH MAGIC JACK AND USE THEM LIKE BEFORE YOU GOT MAGIC JACK.
I FOUND THAT MY COMPUTER, WHICH IS VERY FAST, HAD A PROBLEM WITH A DELAY IN THE RECIEVE AND TRANSMIT OF VOICE. I HAVE PLAYED A DVD MOVIE AND THIS MADE THE PROBLEM. I JUST RESET THE COMPUTER, THIS CLEARED THE MEMORY, AND ALL WAS BACK TO NORMAL. THERE IS ONLY JUST SO MUCH MEMORY SPACE THAT CAN BE USED. IF YOU HAVE A LOT OF OTHER PROGRAMS RUNNING IN THE BACK GROUND, THEN MAGIC JACK MAY NOT WORK WELL.
I HOPE THAT SOME OF THIS WILL BE OF SOME HELP.
CRICKET QUESTION:
I HAVE FOUND THAT THE ROUTER USED BY CRICKET, DOES NOT LIKE TWO WAY PEER-TO-PEER COMUNICATIONS. I HAVE ECHOLINK, A HAM RADIO PROGRAM, AND IT WILL NOT WORK WITH CRICKET WIRELESS, BUT WORKS GREAT WITH MY VERIZON AIR CARD AND SO DOES MAGIC JACK.THERE ARE OTHER ISSUES WITH CRICKET THAT YOU MAY ALREADY KNOW ABOUT, SUCH AS DISCONNECTS.
ONE LAST IDEA. I WOULD NOT DISCONNECT ALL PHONES. I USE A CELL FOR THE CALL FORWARDING. THIS MAY HELP ON THE NON STOP RINGING PROBLEM. JUST TRY TO CALL FORWARD FOR A WHILE AND SWITCH IT BACK AFTER YOU REBOOT THE SYSTEM. IN FACT, YOU CAN TURN OFF THE COMPUTER AND STILL GET THE CALL ON THE CELL PHONE ANY WHERE. TURN THE COMPUTER BACK ON AND GO BACK TO YOUR ACCOUNT AND DISABLE THE CALL FORWARDING AND SEE IF THIS HELPS I HOPE.
I DON’T WORK FOR MAGIC JACK, JUST LIKE THE LITTLE THING.
GOOD LUCK EVERYONE. AND IF YOU HAVE ANY QUESTIONS, I’LL TRY TO HELP.
OUR WEBSITE IS http://www.dxradioworld.com
LATER ALL.
I am wondering what the international rates are. I know about the pre-paid minutes but there is no information about the cost per minute for international calls. Particularly I am interested in knowing the rates for calls made to Central America. Thank you.
listenm up if your in the military and you are paying a phone bill, drop down and give me 50 push-ups until you get a magic jack, take it from an iraqi war veteran this product actually works and you would be a complete isoit not to take full advantage of it. Tell the phopne companies to kiss your ass, think of it this way all the phone companies offer digital voice over ip its the same principle, this works and you can go TDY with it. I use the phones in the hotel room to call my wife and kids it is the best thing i have ever came accross and im a hard person to sale stuff to especially off of an info-com!!!
hello i cannot retrieve my password i tried going to my e-mail and everytime i do theres no password i need to get the right area code on mj
MJ works best using broadband speeds of 1.5 Mb or better, you will experience echo and chop at speeds less than that. As far as SAT broadband you may experence delay (talkover) problems sence the circuit is 20,000 mile long, you will would need to add delay & echo modules for this dis