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Summary:

We got a note from jkOTR reader, Richard, about an issue with his Samsung Q1P and as I try to often do: I’m sharing the general issue and resolution here so that other folks might benefit. Richard lost the screen resolution switcher on his Q1; in […]

Q1_video_7We got a note from jkOTR reader, Richard, about an issue with his Samsung Q1P and as I try to often do: I’m sharing the general issue and resolution here so that other folks might benefit. Richard lost the screen resolution switcher on his Q1; in fact, the on-screen display for it doesn’t even appear.

Samsung’s technical support recommended a reinstall of the operating system, but in my opinion, that won’t do much for this issue or any other issues with Samsung on-screen utilities. Rather than focus on this specific issue, let’s quickly give an overview of the Samsung apps needed to address most on-screen display issues.

Based on my many installs and upgrades, I know of four basic software components required for the Samsung on-screen functions (there could be others but these should suffice for most issues):

  • Intel graphics drivers
  • Samsung Magic Keyboard
  • Samsung Display Manager
  • Samsung Menu UI

Right off the bat, we’ve seen issues where folks lose screen rotation functions in certain circumstances. If that’s the only functionality lost, consider a re-install of the Intel graphics drivers. In most cases, that has fixed the screen rotation issue. I’m not going to post the version number of the current drivers as they could change over time. Check out the Samsung Q1 driver page for the most currently supported driver set.

If you’ve lost your on-screen display, chances are that there’s something wrong with one, two, or all three of the remaining Samsung software applications. Rather than try to guess which one(s) is/are the culprit, it’s a short process to reinstall them.

First, make sure you have the most up to date software from the Samsung Q1 software page. Grab all three applications and try to install them in this order:

  • Magic Keyboard
  • Display Manager
  • Menu UI

The order may or may not be important, but that’s what has worked for me in the past. Again, that should resolve the issue most of the time. If that doesn’t resolve the issue, I’d recommend calling Samsung tech support, but I wouldn’t factory restore or re-install the operating system as the next step. The applications called by the hardware buttons for the on-screen menus are provided by Samsung and should be supported by them as well.

In Richard’s specific case, I’d also recommend checking the Monitor settings:

  • Right-click the desktop and choose Properties.
  • Click the Settings tab in the Display Properties window.
  • Click the Advanced button.
  • Click the Monitor tab.
  • Ensure that the "Hide modes that this monitor cannot display" is not checked.

If you’ve got additional information that could help with Q1 on-screen display options (or see something I forgot!), be sure to share in the comments.

As an interesting, related side-note, I have a Q1B on loan for some testing and noticed that I can rotate the screen in any resolution. On the Q1 and Q1P, the screen will only rotate in the native 800 x 480 resolution. Interesting!

  1. Kevin, the order of how you install the applications is what makes the trick.

    Display Manager needs to be the last one.

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  2. So when does that mean, that yo have more rotation option on the B? Revised h/w or just new driver s/w?

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  3. Kevin,

    Various apps that map buttons can also screw this up. I’ve gotten my resolution changer back more than once by uninstalling the latest greatest freeware app. That’s always step one for me since it’s faster than reinstalling the Samsung apps.

    Mark

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  4. Mike, I haven’t had a chance to look into the Q1B yet as I just received it. Just happened to notice that I could rotate in the higher resolution.

    Mark, good point since both the screen res switcher and the on-screen menu are mapped to the two HW buttons by default!

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  5. Please keep us posted on the res issue.

    I keep feeling that Any Day Now Samsung is going to announce a Q2 with slicker styling, lighter weight, et al. Maybe lower price too.

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  6. Richard Trinh Friday, March 2, 2007

    Thanks for the write up Kevin. It definately helped me find the culprit. It turned out to be the Touchkit software which I accidentally unchecked in my msconfig.

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  7. Wow, nice writeup, but I’d add that the “screen res switcher” is called the “Auto Scaler Button” by Samsung. Of course everyone knows what your talking about, but using the same terminology will help others find this with google.

    Thanks
    Ben

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