We got a note from jkOTR reader, Richard, about an issue with his Samsung Q1P and as I try to often do: I’m sharing the general issue and resolution here so that other folks might benefit. Richard lost the screen resolution switcher on his Q1; in fact, the on-screen display for it doesn’t even appear.
Samsung’s technical support recommended a reinstall of the operating system, but in my opinion, that won’t do much for this issue or any other issues with Samsung on-screen utilities. Rather than focus on this specific issue, let’s quickly give an overview of the Samsung apps needed to address most on-screen display issues.
Based on my many installs and upgrades, I know of four basic software components required for the Samsung on-screen functions (there could be others but these should suffice for most issues):
- Intel graphics drivers
- Samsung Magic Keyboard
- Samsung Display Manager
- Samsung Menu UI
Right off the bat, we’ve seen issues where folks lose screen rotation functions in certain circumstances. If that’s the only functionality lost, consider a re-install of the Intel graphics drivers. In most cases, that has fixed the screen rotation issue. I’m not going to post the version number of the current drivers as they could change over time. Check out the Samsung Q1 driver page for the most currently supported driver set.
If you’ve lost your on-screen display, chances are that there’s something wrong with one, two, or all three of the remaining Samsung software applications. Rather than try to guess which one(s) is/are the culprit, it’s a short process to reinstall them.
First, make sure you have the most up to date software from the Samsung Q1 software page. Grab all three applications and try to install them in this order:
- Magic Keyboard
- Display Manager
- Menu UI
The order may or may not be important, but that’s what has worked for me in the past. Again, that should resolve the issue most of the time. If that doesn’t resolve the issue, I’d recommend calling Samsung tech support, but I wouldn’t factory restore or re-install the operating system as the next step. The applications called by the hardware buttons for the on-screen menus are provided by Samsung and should be supported by them as well.
In Richard’s specific case, I’d also recommend checking the Monitor settings:
- Right-click the desktop and choose Properties.
- Click the Settings tab in the Display Properties window.
- Click the Advanced button.
- Click the Monitor tab.
- Ensure that the "Hide modes that this monitor cannot display" is not checked.
If you’ve got additional information that could help with Q1 on-screen display options (or see something I forgot!), be sure to share in the comments.
As an interesting, related side-note, I have a Q1B on loan for some testing and noticed that I can rotate the screen in any resolution. On the Q1 and Q1P, the screen will only rotate in the native 800 x 480 resolution. Interesting!