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Summary:

A few weeks ago we lamented the growing number of outages at various Google services including the GMail service that caused maximum distress to some of their users. Well, it seems like same outage afflictions are impacting Yahoo Mail service as well. A reader tipped us […]

A few weeks ago we lamented the growing number of outages at various Google services including the GMail service that caused maximum distress to some of their users. Well, it seems like same outage afflictions are impacting Yahoo Mail service as well. A reader tipped us off, lamenting that it had been 72 hours since he had been able to get his email.

“Many Yahoo Mail users have received no email since Friday 2/9. Can still send, but basically are cut off for receiving,” he wrote in. We could make some snarky remarks about Clogged Pipes but this is a rather serious problem for a growing number of folks.

Check out this ever growing thread of complaints on Yahoo Answers, which doesn’t have any answers for those who are left in the lurch. There is an online petition complaining about this, and nearly 26 people have signed this petition.

We are also appalled that one of the only way that seemingly exists to discuss this problem with Yahoo! is to pay $29.99 for a “express help” package which they offer. We refuse to pay a provider to get support for a problem that they are causing!

  1. mine’s been fine – as usual – and i use yahoo for all my personal/misc email as well as business email and web site hosting.

    it’s always been an ultra-reliable service and i’ve been using yahoo that long my yahoo id/email is carlg@yahoo.com … however, wasn’t it over that period that the internet was being hacked at a rather fundamental level – can’t recall details but the hacking was causing some DNS issues worldwide?

    i must say since those attacks ‘the internet’ has been generally very slow for us, with web sites often failing to be found, etc – most odd.

    what’s really going on, one wonders?

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  2. mine has been fine…getting the usual 350+junk and 10 useful mails a day.

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  3. Nearly 26 people have signed this petition.

    Nearly 26??! Man, when they cross that magical 26 person barrier all heck is gonna break lose.

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  4. C’mon Om. 26 complaints. Out of how many users? Tens of millions for sure. You gotta give those guys a break and stop putting Google on a pedestal.

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  5. 26 out of 250 million, according to comScore. ;)

    A small fraction of our users may have experienced some email delivery issues over the weekend, but the problem has now been resolved. We believe it was an isolated incident.

    Ryan Kennedy
    Yahoo! Mail

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  6. Agree with SheeniMeeni .. Seriously Om, it does look like you are getting more and more pro-google, pro-apple, completely anti-microsoft and anti-yahoo too?!

    When posts show this favoritism, its no fun!

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  7. Sheeni Meeni and Joe Shmoe,

    well who is putting Google on a pedestal. they had problems with their GMail and I wrote about that. I have no bias against anyone, though I do love Apple computers.

    The problem is that since both you have left no contact information, I cannot send you the links to the previous articles.

    Anyway if you have the time, go read Yahoo ANswers page on the complaints and make a decision for yourself. Ony 26 have signed the petition, but there are many more who are suffering from email issues.

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  8. Ryan

    Good attitude.

    26 out of 250 million signed the petition, now that number is upto 42. The thread on Answers is still talking about problems people are having.

    How about explaining everything on Yodel before someone else has to point out – after all these are all your customers and have been looking for answers.

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  9. Following complaints issues: YouTube RSS feeds are broken, at least Internet Explorer 7 cannot render them, because they are not standard complaint –
    http://blogs.x2line.com/al/archive/2007/02/11/2839.aspx

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  10. I’ve never had issues with Y! Mail (and I spend 8-10 hrs) on email.

    42 or even 400 out of 250MM – is not bad – but not good either.

    And finally, I agree that if there is a serious outage, it should be proactively reported.

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