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Summary:

Update:If you are ready to give up your desktop clients and are considering switching to all-Google all-the-time, as one of us has done, be warned that the future is not simple and fraught with risk. An increasing number of GMail subscribers are complaining that their emails, […]

Update:If you are ready to give up your desktop clients and are considering switching to all-Google all-the-time, as one of us has done, be warned that the future is not simple and fraught with risk. An increasing number of GMail subscribers are complaining that their emails, accounts and archives are simply vanishing.

For nearly 10 days, a strange sort of bug is simply cleaning out the GMail inboxes. An afflicted soul wrote to us this morning, warning about this bug. Just when we were saying GMail is getting better and better. (If you are you one of the victims, please leave a comment and we will try and get to Google people and see what is going on.) On the GMail thread on (what else) Google Threads, a user writes:

Not only we are surprised that these sorts of issues happens to a company like Google but we are pissed off because e-mail is the core of our internet life.

A Gmail Guide responded to complaints on December 22nd, saying that they were looking into it. As of December 28, people were still waiting for the GSanta to show up. Anyway, hate to say this, Google is the new Microsoft. It is pounding start-ups with its traffic might, and is being afflicted by bugs.

Seriously guys, if you are a GMail user, perhaps it is time to download the GMail via POP3 access. Don’t wait, do it now! And Liz, add reliability and 100% uptime to your GMail wishlist.

Update: Google spokeswoman sent us an email explaining the situation:

Regretfully, a small number of our users — around 60 — lost some or all of their email received prior to December 18th. Once we found out about this issue, we worked day and night to confirm that only a few accounts were affected and to do whatever we could to restore as much of the users’ accounts as we could. We’ve also reached out to the people who were affected to apologize and to work with them to restore the email from any personal backup they might have.

We know how important Gmail is to our users – we use it ourselves for our corporate email. We have extensive safeguards in place to protect email stored with Gmail and we are confident that this is a small and isolated incident.

  1. I can kill myself if something like this happen to me…literally.
    Anyone know of any tool that downloads all gmail mails for backup of something similar?

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  2. Yakito

    http://betapundit.blogspot.com/2006/03/how-to-use-outlook-to-backup-your.html

    Just used it with outlook express and worked like a charm.

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  3. Yes… it’s called Outlook. Setup POP3 access from your Outlook or Outlook Express (or Thunderbird, whatever…) e-mail client and you can keep all of your Gmail messages stored locally on your computer.

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  4. @Yakito: As said in the article, you can set up any mail client (ie Outlook, Thunderbird etc.) to download all of the mail from your GMail account onto your hard drive. Do a google search for: “Name of Your Preferred Client” +GMail and you should come up with some tutorials on how its done.

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  5. A bit of research into all the posts in that thread on google group, i noticed that all the people posting messages about lost and deleted emails have never written anything on the Google Groups before, which i think is strange. Also most of them are asking about how to contact support google in google groups, where in the first place Gmail Help leads to Google Gmail Group. Also company like Google should have enough backups of your email. If not they better have that in place soon.
    -V

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  6. I question the wisdom of ever storing any important information on someone else’s server without having a local copy. Take your Gmail, forward it to an IMAP, and enjoy the benefits of both Gmail spam filtering and IMAP redundancy. Fuck POP… POP is dead.

    Share
  7. Google apps aren’t perfect.
    As of right now Orkut ( Google’s social networking site) is down.
    It states “orkut is under construction.
    please check back soon (= “

    Murphy?

    Share
  8. @Mike D:

    Although I agree that an IMAP solution is ideal, POP is NOT dead. Gmail if anything has resurrected using POP as a viable method, even with your redundancy issue. Great thing about Gmail is that when your local email client downloads your messages via POP, those messages are automatically sent to your Gmail “archive” – there is your redundancy.

    -Neil

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  9. although i mostly check my email using Gmail/Browser…

    i also d/l my email using mail.app onto my MacBook… that way i have the best of both worlds… and it has proven to be very useful because i also have access to my emails via Spotlight!

    worth trying out Om, if only for being able to search you emails from within OS X…

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  10. I still don’t see much upside to running POP over IMAP. There’s really only one material advantage and that is if you are running Outlook. Outlook is a bit weird about IMAP mail deletion/expunging. Other than that, IMAP wins on all counts.

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  11. I have been using Gmail for so many years, I have had no problems with this losing of data. Backing up with Outlook is not gonna solve the problem, sometimes backing up Outlook data is a nightmare. I have lost more data with Outlook than any other means. This is just some disgruntled user. Compared to Outlook, Gmail is 100% Safer.

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  12. Mike D: I think IMAP does beat POP also on all accounts, but lets be clear – the mass populace is not going to know what IMAP is, how it works, how to setup an IMAP account anywhere, etc etc…

    POP in this instance gets the job done for redundancy’s sake and ease of setup and usage. You have your local copy of your e-mails that are not affected even if your Gmail account goes ape shit and starts deleting itself spontaneously. Additionally if you were to forward your Gmail to an IMAP account, you would then have to configure that account to use GMail to deliver your outbound messages as well consistency’s sake… may or may not be trivial depending on which service you may be using.

    POP: Easiest to setup, offers redundancy (with Gmail’s setup anyway)

    IMAP: Superior system, not for the masses, complex outbound configuration.

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  13. Let’s be clear – if GMail offered an IMAP interface to its service I would all about it!

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  14. My account won’t let me login saying my user name and password don’t match. When I try and go through the process of resetting my password it ask me a security question that I never choose nor answered. (my father’s middle name) Even so I answered the question and nothing! Google has been my home page for a long time but this has caused me to rethink this.

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  15. Another issue I have been experiencing is that some times (sporadically) e-mail sent to me fm another gmail user doesn’t get to my gmail account. I checked the Trash and Outlook (where I download e-mail) and it doesn’t appear at all. The only reason I know it was sent is because I route all of my e-mail through my domain so it comes to my crackberry as well. There’s one person w/whom this happens to me regularly.

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  16. I dont think GMail is legally obligated to backup all user’s data.

    Also these thing happen. No one can write perfect code or manage systems flawlessly. People do trip on power cables :-)

    Jut backup your email using a POP client.

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  17. Oh man this is harsh, I just had to spread the love. Thanks for the FYI.

    Share
  18. Gmail Alert!…

    I was just going through my feeds and came across this post on Chris Brogan’s site and about shit myself. I mean obviously nothing is 100% safe but still, you assume Google above all else has their shit together. Check it, from GigaOM.com…

    Share
  19. Holy. Crap. (feverishly installing and setting up thunderbird)

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  20. I have gmail automatically forward a copy of all incoming messages to my AIM mail account. AIM mail offers free 2GB of storage and free IMAP.

    The odds of both Google and AOL losing all my mail have got to be infinitely small.

    Plus, I have Thunderbird on my desktop using IMAP to sync with the AIM IMAP account.

    Share
  21. I have subscribed to few google groups and messages
    get delivered to same google (gmail) account on which
    groups are subscribed.

    And twice I got message from “Google groups” asking to
    reactivate my account as message(s) bounced back.

    So I wonder if I might be losing even important email.

    GMail is not as reliable as it should be, no wonder
    they still call it BETA even after 2-3 years!!

    P.S. I havent lost mailbox yet though! But planning
    on backing it up on urgent basis.

    Share
  22. gmail bug – user emails lost…

    first i have to say that i’m a fan of google and their services. due to my google account profile i’m currently using 21 different google services. one of them is of course google’s popular mail service gmail – fortunately not as my primary mail ser…

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  23. Google says only 60 people are affected. I guess it is not as widespread. Still, it is important for people to just back their email. I use Zimbra for most of my work related email, and we back it up on the server, and locally by making a copy.

    I am all about IMAP and on OSX IMAP is flawless, especially with Thunderbird, a superior email client. Anyway full marks to Google team for reaching out and trying to solve the problem. Gmail has been a success story for them (relatively speaking.)

    Share
  24. Hey Om, where are the other parts of the semiconductor chip stories that you promised? I was looking foward to reading them.

    Share
  25. Thanks ppl for your reply, I was asking for an online solution for backupping my mails, something more like box.net but for mails.

    Share
  26. 60 people… come on!

    Share
  27. Someone should never lose their email, have your gmail account forward to your windows live mail account. Instant backups…

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  28. Olivier Amprimo Thursday, December 28, 2006

    Mmm, funny to read this update.

    It would probably have much more profitable for everyone (ie specifically for Google corporate reputation and personal data protections) to communicate and act with insiders.

    The good point is that it’s an overall warning to all web 2.0 evangelists (whom I’m part) and users: remote platforms that offer to store your data are not (much) safer than your own in-house bricolage bazaar.

    May the respect of Gusers and improvements of Gtools prevail.

    Share
  29. How much of this new hysteria about Gmail is being generated by Microsoft employees and astroturfers working to create FUD?

    Microsoft is the master of FUD, and I suspect that some of the above comments reflect its FUD.

    Share
  30. Google Accidentally Deletes Email Of 60 Gmail Users…

    GigaOM reports and Techcrunch reports that some Gmail users have noticed some of their mail or all of their mail has been deleted. It turns out that Google has responded with an official statement, explaining there was a bug that affected about 60 Gmai…

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  31. I am actually one of the people affected by this. I didn’t lose any actual emails (at least as far as I know), but I did lose all my filter rules (I had a lot), and all of the emails I had deleted returned. Also, Google Reader ‘forgot’ which articles I had read, and marked them all as unread.
    So, I decided to shop around, and found Inbox.com, which offers a whopping 5GB of free email, plus contacts, calendar, notes, and file and photo storage. And to replace Google Reader I found NewsAlloy.com.
    So far, I’ve been very pleased with both of them. Google isn’t the only game in town.

    Share
  32. Gmail uses their own in house grown storage for they backend filesystems, while Yahoo, uses Netapp filers which are a lot more reliable. I’d rather use Yahoo’s mail which uses the same backend storage which my company uses to host our business critical applications.

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  33. All my emails were deleted on Sept. 1st while I was in my gmail account I was watching them disappear in front of my eyes. And I got some BS from the folks at Google saying it was my fault. The weird thing was that it also deleted all the personalized modules I had on my google homepage (google.com/ig).

    The worst part was their denial and trying to make it MY fault.

    Share
  34. Cookers, Family, Laptops, Gmail, New Years…

    Christmas with Pusles parents was excellent! I hope all you guys had one as good. As you may know the main festivities are on the 24th of December here in Denmark, so the four of us had a lovely Christmas eve with plenty of food, drink, singing, danci…

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  35. Kathryn in Silicon Valley Sunday, December 31, 2006

    Another reason to do full and regular backups if using Gmail:

    If a person’s account gets suspended due to suspected TOS violations, then all of their Gmail invitees’ accounts also get suspended. This was reported in the “help, account deleted” threads for Gmail help on Google Groups.

    i.e. if Larry Page accidentally reports himself as a spammer and his account is suspended*, then mine will be suspended too: I’m an invitee of one of his invitees.

    I’m not happy with, but understand the reasoning for my account being in danger if I make a mistake.

    That all of my invitees, and theirs in turn, would also
    lose their accounts because of my error? I didn’t know that Gmail is Amway, and that I own all my downstreams.

    *although I’d bet the gmail team has VIP flags to prevent automated actions on accounts like his.

    Share
  36. Anyone who trusts their email to any online service without retaining a copy probably hasn’t had a computer hard drive crash on them. Once you have lost your data to a crash you know it can happen to anyone. To expect absolute zero errors from a web service provider is an act of faith, not of logic. To trust all your data to a single provider (increasingly people are doing this with Google) is an act of stupidity.

    Sorry, if that sounds arrogant or harsh – I try to tell everyone I meet not to do it and get a look like I am the idiot or paranoid. This not only can happen but will happen more than once. It’s a statistical thing.
    Do you want to play the odds with your email inbox?

    Mike D., one thing you get from POP that you don’t get from IMAP (unless you use the offline option)
    is a local copy – often I need data in an email message and I am not online – but I have a copy in my POP folder on my laptop.

    Especially with email, don’t have a single copy and that too online.

    Share
  37. Back Up Your Gmail…

    Recently some news emerged on the internet that some gmail users lost some or even all of their mails that have been in that account. There is no obvious way to backup the mail that exists in your gmail account. You could probably forward the important…

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  38. Whenever I try to log into Gmail, I get a message saying my username and password do not match. Then it prompts me to enter a code as it appears on the screen. Then nothing.

    Does anyone know where I can find out how to fix this? How do I contact Google?

    Strangely enough, I am encountering a log in error for my Yahoo email as well.

    Any ideas???

    please help!!

    Thanks

    Share
  39. I have recently fallen foul of the ‘your account has been suspended’ problem, a have all the people i invited to join Gmail. I dont send spam or to my knowledge, propagate it, nor do any of the few people i invited! Contactin Google is a hopless notion and the link to their help page takes you to a page that says nothing about what to do if your account is suspended.

    I know it’s free but for gods sake surely this shouldn’t happen…!

    Share
  40. Gmail is going crazy, according to several articles I’ve read. Does anyone know how to contact them for Gmail support?

    Please help!!

    Thanks

    Share
  41. backing up gmail is easy enough to do thanks to the POP access, but what happens to all the label information? if you spend time assigning labels to emails, how do you back up THAT meta data?

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  42. Mom, Google Ate My Posts!習慣與翻譯/蘋果電腦跨足手機市場…

    今天早上醒來,見到Google Talk內留著阿生傳來的訊息;點進網址一看,竟然是蘋果電腦跨足手機市場的新聞(原始新聞來源)!這項產品名叫iPhone,結合了iPod,而且裡頭還有Safari瀏覽器,讓可…

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  43. I had the ‘login does not match password’ problem at the weekend (13/14 Jan) and it is still not letting me in.
    I think someone’s hacked into my account and changed the password. All my gmails are forwarded to my work email, so suddenly I start getting all these random emails from spammers sent via gmail to my work address.
    Google have done bugger all to help me. Really annoyed as I’m a freelance journalist and without access to my gmail, I now have to find another reliable email that has enough storage space.
    So. Pissed. Off. I. Could. STAB.

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  44. Darn…I lost all gmail between 11/06/06 and 2/1/07.
    Have no idea how or why…

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  45. its 4th Feb and i just discovered i’ve lost all my emails from my gmail. sheesh!!!! everything is wiped out from all my folders including my precious contacts!!! IS gMAIL DOING ANYTHING ABT GETTING THOSE EMAILS BACK TO ME???

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  46. Two mornings 06/02/07 ago I could not login to my googlemail account. I need to urgently and it’s been 48 hours and all i’ve got from google is one automated response?! Reading this forum and others I don’t hold out much hope??!! Yes it’s free but have you ever heard of this happening with yahoo? I haven’t.

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  47. I can’t login to gmail. This is driving me nuts. I get the “username and password do not match” for both my gmail accounts, which is just wonderful. Anyone have any luck with theirs?
    I’m too impatient to wait 5 days without trying to login.

    Share
  48. I’ve just discovered that some of my mail has disappeared as well. Luckily, I forwarded the most important ones to another account. The strange thing is gmail doesn’t even have a record of the forwards in my sent mail. Beware, backup your mail.

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  49. Well I’ve been getting the ‘username and password do not match’ thing too, I use gmail all the time and definitely have not forgotten my password. I tried to reset my password but didn’t receive an email at my secondary address and the security question asked after five days asked a question I’d never provided an answer for.

    Not very helpful to know, but thought I’d add my name to the seemingly growing list of people who have been let down by gmail.

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  50. “Unfortunately your account has taken out.
    More information in Google help center http://www.google.com/support blaa blaa”

    GREAT! all of my 86% usage has disappeared, without any explanations, i’m using my e-mail only for personal purposes like hobbies (extreme sport, web page projects etc.)

    It seems that it’s really true that Google=Microsoft. I’m not happy, i really chrust and liked to use Gmail. Now it’s only blaa blaa mail for me… this s*cks!

    Take a back up of your accounts, don’t be as stupid as i was…

    http://www.hcspaintball.com/images/Gmailaccountdeleted.jpg

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  51. [...] года более полусотни пользователей лишись части или всей своей корреспонденции. Затем в январе [...]

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  52. Lost my personal homepage settings on two google accounts today. It was simply reset somehow… really strange and discomforting. I really depend on google services It would be a hellride if this happended to my gmail or docs…

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  53. [...] GigaOM » Mom, Google Ate My GMail! (tags: gmail google email data backup mail news software tools) CommentaryComments are closed [...]

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  54. Last Sunday I tried to change my password, but I couldn’t log back in with my new password. I couldn’t believe that I had to wait five days to answer my challenge question. This is obnoxious! I’m furious over this. Not only am I locked out of my email, but my Google documents, my blog, and my site traffic analytics.

    I will definitely begin backing up my Gmail on a local client (if I continue to use the product at all).

    Unfortunately, I’m stuck in the penalty box all week, for the simple crime of changing my password.

    Google users, beware!

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  55. Yes, it happened to me. I just came home and nearly four years of emails are gone forever. And 500 contacts. I use gmail for work and I am a writer and college proffessor and I save all my writing, all my students work, basically everything in my life in my gmail. I spent the afternoon crying my eyes out, and no one from google seems to care or be able to do anything about it. This is the worst thing that ever happened to me. I do not recommend backing anything up, I recommend never using gmail ever again and telling everyone on earth to do the same.

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  56. I, too, am very dismayed at what just happened to me. After spending over an hour writing an important e-mail, I hit send. I was told my session had timed out, and was sent to the log-in page to sign back in. My hopes that my e-mail had been saved were not to be rewarded. Nope, just one measley paragraph was still there. Mind you, I’ve used Gmail since its inception, and have had many multiple-day sessions that NEVER timed out, so I was horrified that this one did.

    After finding no way to report the problem, I reverted to my mail to find an address that was once available on their site. I sent an e-mail and received the response that nobody would be reviewing my e-mail, ever. What kind of horsepoop is that? I realize this service is free, but there are plenty of competitors to give me free e-mail, if Google wants me to find one of them.

    Since I, too, use this address for important work, I can’t afford to have e-mails lost in the middle of composing them. I will have to carefully consider whether I continue to use Gmail in the future.

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  57. jus spent hours trying to configure pop..
    thunderbird says its not them..
    bandwidth provider says its not them either..

    i get multiple downloads of the same msg, with diff attachment sizes… wtf?

    and worse i cleared my whole gmail ac and deleted everything to start a fresh…

    it downloads mesages i already deleted .. wtf again?

    GOOGLE !! DO SOME THING!! Arghhhh u got a repo to save dude.

    Share
  58. I haven’t been able to log into my gmail account in the last 6 days. Gmail sent me the 5 day login today – same thing. Now, the email says they do not show the secondary email address I provided. I could cry! Don’t you just love how there are NO PHONE NUMBERS anywhere on the google website – no one wants to talk to us! I’ve sent 3 emails, but no responses.

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  59. Gmail SUCKS!!!!! One fine day, gmail does not allow me to access the inbox. I knew my password and Iam 100% confident that I have entered the correct one, but it displays “username and password does not match”……… I have using this password for almost one year……. Even the secondary email does not seem to be associated…… I could not get in to my inbox…..This is pathetic###### hate GMAIL!!!!!

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  60. deepak, Im currently having the same problem username/pw rejected im 100% sure that they are correct. I used the recover password option which said they would send me instructions to my alternative email but as of yet I have received nothing.

    I even tried signing up a second account but had the same problem.

    Has this problem reoccured??????

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  61. i’m having the exact same problem and this is very recent. my session timed out, i couldn’t login and i KNOW my password, i’m 100% positive it’s correct. it’s even in my firefox form filler exactly the way it’s been entering for months. all i get is a catpcha screen i get “welcome to gmail” in the title bar then captcha, then i try again same thing in a loop. NO ONE is responding to me, there’s no numbers to call, no people answering e-mail just the same automated response i’ve been told a 1000 times.

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  62. thank u Gmail!! i lose all my 2007 e-mails!!! U SUCK (just 60 users?????? no support for users.. and u are GOOGLE patner!!! u are simply ridicolous!!)
    better yahoo with unlimited space!!! sorry me but im too much angry!!

    antonio

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  63. Malc,
    No response from Gmail yet…. I waited for 5 days, they asked me a security question, which I have never heard in my life…… “Enter your frequent flyer number” I dont know what the heck is wrong with these people….Google shares are soaring.. But, they never mind about their users…. Once again, Gmail SUCKS!!!!!

    Share
  64. To everyone that’s freaking out over this: GMail is a beta. Beta’s aren’t always stable. If you want stable e-mail, use something that isn’t a beta. Google is in no way responsible for lost data while you’re using a beta. If you don’t like it, go somewhere else. It’s just that simple. You can’t always blame the developers for problems that arise. They manage a lot of e-mail, and have a lot of users. I’d love to see any of you computer illiterates give that a shot.

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  65. Oh!!!!!! Thats a great news….. GMAIL activated my email account after approx.45 days. I have sent them a mail to gmail support team to get this done.

    VERY SLOW RESPONSE…. BUT MY ACCOUNT IS ACTIVE NOW

    Share
  66. [...] posts (over not supporting comments in it’s blogs) all over the Blogosphere and then Google ate user’s Gmail. And then Blogger suffered few hiccups. And then Goog News broke [...]

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  67. I’ve lost all the emails I had on my gmail account from January 2007 until July 2007. Could you please help me on how to solve this problem?

    Thanks!!

    Cecilia

    Share
  68. Same as Malc here….logged in fine on Friday and Saturday morning they told me my password was wrong. Waited patiently for 5 days and now they’re asking me for my frequent flyer number!?!?!? I have no access to any email (I dropped my secondary when I got on gmail 2 years ago). I hear everyone’s list of problems but has anyone actually been able to get back on and have access again? Any success stories in the bunch? SO SAD!!!

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  69. I just saw all my Gmail disappear, but luckily I am protected with pop forwarding, so I have copies of everything.

    Now I am starting to worry as to whether this same “bug or virus” could affect Google’s Desktop program? The fact that many of us have trusted Google on our systems, makes me wonder if it is time to toss Google Desktop aside and start looking for a comercial version made by someone else, that will not put my data at risk.

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  70. I’m a writer, and recently, I had to switch computers, so I sent all of my writings to myself through G-Mail. But somhow–just today–it all got deleted and I have no idea why. I am extremely upset about this because I’m afraid that I’ve just lost more than half of everything I’ve ever written.

    I am desperately hoping that this is just temporary and that I will get everything back in my inbox soon. If I can’t get it back, then I don’t know what I’ll do…

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  71. Would like to change reset email and username

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  72. I checked my gmail account on Nov 22nd and all my mail between Oct. 4th to Nov. 22nd just disappeared. I checked the trash and nothing. It’s gone.

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  73. December 1, 2007.

    The problem with Gmail still exists. I lost several emails from my ‘INBOX’ over the last few weeks. I did notice this all these days, but when I went looking for these emails, they have vanished.
    Is anyone else having the similar problems?

    Share
  74. For some strange reason, my Gmail password no longer works. When you try to reset it, they tell you to check your secondary e-mail address that you used when you signed up for the GMail account. Of course, they don’t tell you what the e-mail address is, and if it’s inactive you have to wait FIVE days before you’re allowed to answer a security question!!!

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  75. Its Dec 2007, and the same error has occurred my gmail account is down & unaccessible i hope i don’t loose e-mails, so far there is silence from the gSanta….

    Share
  76. Peter Bainbridge Sunday, December 23, 2007

    Xmas 2007 and I just opened up my gmail to find it completely empty… labels, contacts, mail… everything gone. frak

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  77. My Gmail is always missing every month or so it all goes down the tubes. I contact support and there no help at all.Does anyone know a phone number for support because online support is non existant

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  81. As of yesterday, 01/13/08, I can only see the last five emails on my home page. When I try to open the inbox, i see the message that it is done but I only have an empty screen. The same is true when I go to my account and click gmail. This is on my machine that has 512 meg memory.

    However on my other machine with the 2 gigs of memory, I can open the inbox and see all the emails I have.

    Can you help me to retrieve these items on my one computer?

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  82. Joe, I’m having the same problem. I’m not so sure it has anything to do with your memory. On my PC, the problem happens when using IE, but if I use Safari for Windows on the same machine it doesn’t happen. I found that in IE, I can delete the “#” from the end of the broken url and add “&ui=1″ and it links me to my inbox.

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  83. Same as so many above me, Gmail has locked me out, says the password isn’t working, no explanation, filled in the support form, this is a nightmare!

    Share
  84. FUCK GMAIL. Had my account for only about a month now, and today for the SECOND TIME they are telling me my password is incorrect, which it is not…now I’m fucked for at least five days since google never sends any emails to the secondary email I provided. It makes no sense either that I need to wait an arbitrary number of days before I can again set up my password.
    I’ve never heard of so many unrelated (and repeated!) problems with any other email server. I’m going back to Excite…10 years of email with excite.com and never ANY login problems!
    Gmail=fart.
    a slow and painful liquidy fart.

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  85. Ever since we switched to Gmail we often have a problem getting our email messages. It is very unreliable and we are sorry we changed to Gmail. They tell us that our password is incorrect each time we try to get onto our email. We thought Google was the best until this happened. What is the matter with you people? Unfortunately, we are living in a society of mediocrity! The people who work for you just don’t care. We are very disappointed in Google’s Gmail. They don’t recognize our password each time. We are very disgusted with your poor service. What is the matter with your Google system?

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  86. low interest payday loan

    Although online payday cash loan cash advance from credit card

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  87. anjan BHOWMICK Friday, March 21, 2008

    We were residents of France. About 6 months back we moved to Morocco for good. Thus doing away with the france telecom etc.. having pai up all france telecom bills. Now ‘s the real catch 22 story that starts.

    01) With all france telecom bills paid and the yearly subscription etc brought to a halt: my wanadoo email (france telecom) obviousely was also inactive.

    02) wanadoo telecom was my secondary email id given while getting the gmail adress.

    03) in this move from France to Morocco – i totally forgot my gmail password…….. AND AND AND i am completely stuck unable to retrieve any message from my gmail id!!!!!!!! CAN YOU HELP ? Am writting this after having done a whole lot of,excercises in you gmail website which gives you the feel that whatever comes by YOU WILL BE ASSISTED…..WOW that sounds real good – but in reality there’s NO WAY I GOT ANY ASSISTANCED – and till date all my messages remain in YOUR POSESSION without my being able to access !!!!!!!!!

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  88. Today I lost all my Gmail emails, junk etc. Completely gone. Any ideas to get them back as some are important. Thanks

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  89. [...] Mom, Google Ate My GMail! For nearly 10 days, a strange sort of bug is simply cleaning out the GMail inboxes. An afflicted soul wrote to us this morning, warning about this bug. [...]

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  90. I did all the right things, waited 5 days, tried to fill out a support form, but NOTHING will work! The support form won’t even recognize my username as a valid format, although I’ve retyped it about 9 times, and I’m positive its correct!!! I am so frustrated, and have no idea how to get in contact with anyone at gmail to help me fix this…

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  91. Katie Alderman Tuesday, June 3, 2008

    Everytime i want to get into gmail via google it gives me an error saying cant open site i must abort…. Frustrating i need to get in there for business,,,, never had this problem before, only started yesterday 2/06/2008. Please can someone sort this out asap…..

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  92. they wont let me get my gmail so get it on.

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  93. [...] Up Your Gmail Jan.02, 2007 in Email Recently some news emerged on the internet that some gmail users lost some or even all of their mails that have been [...]

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  94. I’ve just had a terrible experience with gmail.

    All of a sudden I was locked out of my account and was told my account had been disabled. I have filled in their online form several times and it is now weeks and I still have no access. I’ve been using my account for analytics and web tools as well as docs and spreads. This is a real nightmare.

    I cannot prove to google that I own my account and they can’t be bothered to listen to me. I can’t call them up. I’m stuffed. That’s the end of gmail for me. Google says don’t be evil. But that don’t mean don’t be incompetant!

    Their problem resolution form is pitiful. I cannot answer the questions wihtout logging into my account! I can’t remember the exact date I opened my account or even how!

    I’ve lost emails some of which are very important.

    That’s it with gmail for me and I will never ever recommend it to anyone else.

    For important mail you need a host you can get on the phone to when it goes wrong. Free mail is just not the answer. Read their terms and conditions and you will realise they can do what they want when they want.

    Angus

    ps: thank god I was using a local client and saved all my mail onto my disk.

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  95. Have been using Gmail without problem for several months, but yesterday no email showed up (except some spam) and I verified with a family member that she had sent me an email during the day. I have no idea how many other messages did not arrive — and it was just after posting an ad on Craig’s List.

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  96. [...] for the safety of Web 2.0 apps the recent loss of Gmail user accounts mail (here, here and here) is a prime example on how placing too much reliance on Web 2.0 applications is playing a [...]

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  97. My gmail stuff has disappeared from my home page. I can’t find any mail or contacts. What shall I do?

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  98. I had two Google IDs deleted in three weeks.
    The first was an Id that I had used since 2004, with lots of mail in it. In addition, I had an Orkut profile with hundreds of contacts, my blog on blogger, Google Calendar, and an igoogle page. I logged on in the morning to check the calendar, and then logged off. In the evening, the log in screen showed a password – username mismatch. All efforts went in vain. Finally a test mail sent to my gmail account bounced, saying the username did not exist.
    I created another ID and re-created my blog from scratch through backups. I also recreated my Orkut profile. Again, the account was deleted in a few days.
    Of course, email sent to google seems to disappear into a black hole – my emails and support requests on their website have not been answered.

    Sadly,
    KC

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  99. oh dear oh dear..

    same problem. Went from working fine in the afternoon too not recognising either my username or password. Which i know is right.

    Very worrying that emails going back to 2004 might very well be lost.

    Does anyone have any good news?

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  100. hi

    i have also lost all my mails from gmail including few important mails.as this was my main mail ID. is there any way all these mails can be retried.

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  101. WHAT the HECK! I open a gmail account for first time over a week ago. I have it accessible on my Blackberry as well. Suddenly, on February 11th after Google made some “new and improved changes”–as they advertised, my desktop google does NOT recognize my username or password. I suddenly do not exist. However, I still receive new emails on my gmail on the Blackberry. I just can’t access all my emails I sent from my old Hotmail on my desktop. It’s ridiculous. Now I may have to notify all my contacts AGAIN this month—- Psych! I will go back to my previous old hotmail account. I am NOT impressed with Google or Gmail at all. How can this be fixed?

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  102. Amanda Valentine Wednesday, March 25, 2009

    Yeeeah… I found this by using google to see if this is happening to other people. In the past two weeks this has happened to TWO of my gmail accounts! I tried to log in, the password was “invalid” and I had to jump through a few hoops to finally be able to reset my password. Once I reset it ALL of my contacts were gone, as well as all of my saved e-mails! One account was 4 years old and the other was at least 6 years old! That is A LOT of saved e-mails with other website password’s stored and so on. I am worried it may happen to my business account next.

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  103. [...] for the safety of Web 2.0 apps the recent loss of Gmail user accounts mail (here, here and here) is a prime example on how placing too much reliance on Web 2.0 applications is playing a [...]

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  104. Angelo Lewis Friday, May 8, 2009

    I have been a gmail user from near the beginning of the service. Yesterday, I logged on to discover that all my email had been deleted, except for new messages. Drafts, filters, inbox, ALLMAIL, everything. I filled out the form on Gmail help about twelve hours ago. Perhaps I’ll hear back, although I am not hopeful. If you use Gmail, get the utility that allows you to back up your mail to your hard drive. Otherwise, you may be out of luck.

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    1. Ernesto Gongora Sunday, August 30, 2009

      I have also been a GMail user since its Beta days. Never had problems with it until a week and a half ago when suddenly I was not able to login using the password I have used for years. I had to eventually do a password recovery and was asked the private questions tied to my old password to get access. When I got back in, all my emails where gone. I only had 8 emails which had arrived that day. I could not believe that had just happened to me. I never downloaded my emails because I thought they were safer online than in my computer’s hard drive. Now I know better. Something similar happened to me with facebook. I opened an account, invited a bunch of people to be my friends, then I was not able to login to my account and trying to reset my password doesn’t work because I never receive my new password from facebook in my Gmail account. I wonder if my accounts were hacked.

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  105. WHAAAAAAAAAAAAAAA!!!!!!!!!!!! MY GMAIL IS NOT LETTING ME IN BUT WAIT MY USER AND PASSWORD ARE CORRECT!!!!!!!!!!! WHHHHHHHHHHHHHHHHHHYYYYYYYYYYYYYY!!!!!!!!!!!!!!! HELP ME PLEASE!

    i think theres somin wrong with my laptop or somin! or its…EVIL GMAIL!!!!

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  106. I literally can’t get on to gmail. It’s not that my emails and stuff are getting erased but I can’t even get on to Gmail. On safari, it just says that an error has occurred because it can’t make a “secure connection” to the website. Anyone know what that really means?

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  107. May I thank you for adding that startling info. I have learned a lot from it. Running a home office is very challenging. Since I use Chandler “Running-To-Do-Lists” in my business too, I have the advantage to be more organized in fulfilling my daily errands and thus my day does not feel so stressful and packed. In order to stay organized with my emails too, I use Email Sorter Wizard, a MS Outlook add-in. Using Email Sorter Wizard is like having a personal email assistant that takes care of a cluttered inbox and gets everything organized.

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  108. my account is still there but when i go to the gmail screen it comes up with an error for loading (cannot find page) only prob with this is i forgot my facebook pass and in order to get to it i need to log into gmail -.- i have yet to find a way to fix this

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  109. it is now August 13,2010 Yesterday I lost my gmail account.It will not let me sign up again. keeps saying it is not valid. it is.

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