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Summary:

With 3G Services around the corner, most modern mobile phones are packed with features – cameras, music players, web browsers and video playback, to name a few. Motorola and Nokia call them mobile Internet terminals. While all this sounds nice in theory, in reality the new […]

With 3G Services around the corner, most modern mobile phones are packed with features – cameras, music players, web browsers and video playback, to name a few. Motorola and Nokia call them mobile Internet terminals. While all this sounds nice in theory, in reality the new features complicate the user experience. Which mobile phone, do you think has the best UI and gives consumers the best experience?

Couple of points: We are not talking about the OS, but about the user interface, and user experience. Also, we cannot blame some carrier’s lack of taste (Verizon, for example) on a mobile phone maker, so please keep that in mind as well, when making your choice.

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  1. You forgot Blackberry, which is the smartest phone i have come across.

  2. I have used phones from all of the above except LG. Hands down, Samsung has the overall best UI IMHO (I currently have a Samsung D500E). Strangly, this factor is almost never taken into account in most reviews I have come across.

  3. I dig the UI of my Palm Treo. There are things I would change, but it is highly efficient (very few keystrokes required for most functions), intuitive, and customizable.

    I recently helped my wife shop for a new phone with Verizon. Turns out many of their phones from different maufacturers now have the same Verizon UI. I found this an interesting use of leverage to own the customer experience. I also found the UI relatively easy to use, if somewhat garish.

  4. Blackberry.

    Why aren’t they on the list?

  5. Matt,

    Blackberry’s market share is much smaller than the five companies mentioned who according to gartner have about 80% of the total. in many ways it is wrong to quantify blackberry as a phone, since its primary focus is email and messaging. still, being a blackberry user myself, it pained me to not include them in the list.

  6. My general impression is that the user experience is lagging way behind the amount of features they’ve crammed into the phone. The basic user experience is still buttons, menus and even more menus. I’ve written a few posts about how the user experience can be taken to the next level with mobile devices that respond intelligently to what the user is doing. Hopefully we will see this kind of innovation in the time to come.

  7. Blackberry for me.

  8. The best mobile phone UI? Interesting! :-)

  9. We must be drinking from connected aquifers this week

    http://www.petrovic.org/blog/2006/08/31/mobile-user-interfaces-fail-users-call-for-ui-standardization/

    Contemplating which new phone to buy makes me wanna cry, although I can’t do that because I’m a man.

    I’ll study your poll and reader responses, to be sure.

    Mark

  10. Really?! I had no idea their market share of the smartphone market was so small.

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