AOL Totaltalk - Red or Dead?

Om Malik, Wednesday, August 30, 2006 at 10:56 PM PT Comments (14)

Last year, America Online (AOL) had launched Total Talk, a VoIP service for consumers, hoping to get a piece of what was seen as a really hot market. Well, looks like our good friend, Aswath had discovered that AOL Total Talk is slotted to go off line on November 30, 2006. Aswath wonders if AOL page has been hacked because he could find “some of their other pages like sign-up page seem to be working normally.” He might be right, but of course it could also be yet another another costly and failed experiment? AOLers, if you are reading this, perhaps you can help us clarify the situation!

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August 30th, 2006
11:45 PM PT

AOL Totaltalk…

No hace mucho America Online (AOL) lanzó Total Talk, un servicio de VoIP para usuarios finales, el cual parece que dejará de estar activo para el 30 de noviembre de 2006. En lo que podría ser un experimiento fallido de implantación de la tecnologí…

13 comments so far

August 31st, 2006
4:19 AM PT

“Dead” in my book…

August 31st, 2006
7:35 AM PT
Om Malik said:

That is how it looks Keith. I think we will see a parade of these VoIP plays get played out over next few months.

August 31st, 2006
8:10 AM PT
rick said:

AOL also needs to drop or lower the $10 monthly fee for outgoing PSTN service on its AIM Triton service. It’s not competitive with Skype or Yahoo.

OTS… I’m also very interested what Google’s future plans for PSTN. They bought a GTalk add-on PSTN provider earlier this year.

Will Google remain dedicated to the web-only calling soley for their advertising business and web 2.0 communication? I once thought this would be the ultimate strategy for a Skype-like service. Obviously Skype went all out with “regular phone service”. Web-only avoids all the PSTN hassles. They could also provide an incentive to drive people to use GTalk as a pure IP application and unhook them from their regular phones, especially since most people now have broadband.

Russell Shaw says this is limiting to GTalk. I say it may be smart, if indeed this is their strategy.

August 31st, 2006
8:23 AM PT
rick said:

On the other hand, Google PSTN could be pending the proper technology for IP/PSTN service quality. Currently, the transcoding between IP and PSTN suffers in quality as many know from Skype-out. There exists a solution for this from GIPS, Google’s sound technology partner. It’s a border interface solution. Might Google be in the process of implementing this to provide the best quality attainable for PSTN??

August 31st, 2006
9:25 AM PT
aswath said:

Here we go with GIPS panacea. Doesn’t Skype have access to this great solution? :-)

The problem is not technology, but deployment logistic. These enhanced gateways need to be deployed at PSTN interconnect points, usually provided by wholesalers. They may be slow moving.

August 31st, 2006
11:24 AM PT
rick said:

Agree. I’m not sure if Google has more clout in this area than Skype.

August 31st, 2006
3:20 PM PT
allen said:

try to download tglo.com call pc tp pc and pc to PSTN for free,it’s in beta but working fine.

August 31st, 2006
3:54 PM PT
Jesse Kopelman said:

rick, I don’t think the problem is VoIP to PSTN transcoding. I’ve had some Skypeout calls to POTS that sounded better than PSTN to PSTN. I think the problem is actually VoIP to VoIP transcoding (i.e. your Skypeout call actually goes onto somebody else’s VoIP service). Since VoIP based services from telcos are becoming more and more common, along with VoIP-based PBX setups, this is a real issue. Really, what you need is better intelligence within Skype (or other VoIP program) to make decisions on switching codecs based on real-time call quality information.

August 31st, 2006
7:52 PM PT
rick said:

Thanks, very interesting. I suppose they need the same codecs or better negotiation (or better transcoding.)

September 1st, 2006
7:04 AM PT
Twitchy67 said:

Correct me if I’m wrong here, but Jesse, I don’t think it’s possible for a skypeout to POTS call to sound better than POTS to POTS; the weaker link there is the POTS line codecs. G.711 is as good as you can possibly get going VoIP to PSTN, and it’s not all that good when compared to VoIP to VoIP over wideband codecs such as 722.2 or BV32 or Speex. The only thing about a skype to POTS call that could possibly be better than PSTN to PSTN would be the speaker in your headset vs your telephone’s speaker.

September 1st, 2006
9:20 AM PT
Jesse Kopelman said:

Twitchy, remeber that better is a subjective term. I’m certainly not claiming that VoIP/POTS could have better fidelity than POTS/POTS, just that I liked the way it sounded better. Could this be thanks to the headset I was using — certainly. It could also be that as someone who uses cellular more than any other type of phone service that I have become used to high compression audio codecs and as such they sound better to me. In the same fashion, some people who were heavy analog cell phone users miss the background hissing that was part and parcel of AMPS.

September 1st, 2006
8:27 PM PT
BaronVonBlubba said:

Don’t read too much into this particular announcement. TotalTalk started as a bit of a rogue project and was reselling a package from Allstream (Canadian Telco). I wasn’t aware this had expanded into the US but clearly AOL’s focus is on AIM Phoneline, etc. It looks like they had brand management issues, as clearly what is now AIM PhoneLine was launched last October as TotalTalk. v. confusing.

November 30th, 2006
12:12 PM PT
Kenny Jimno said:

I’ve used AOL total talk for the last TWO years without and kind of problem AT ALL!!/ AOL TOTAL TALK had some OUTSTANDING features like once someone left a voice mail for me it sent a text to my cell phone. THe ability to use click to dial from my PC. As far as skype is …Its awsome to use their mobile software. I have used it instead of my cell phone min. and the clearity wasnt the greatest sometimes with my sprint phone’s broadband went slow …skype buffered the convesation and slowed the voice until delay caught up. Making a real sounding call with out to much of a drop …and best park no cell phone minutes get used

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